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Remember to retest!

From: Foundations of UX: Usability Testing

Video: Remember to retest!

User testing isn't a one-off thing. And it's not something you should necessarily do just before you release because you won't have time to make any changes. Instead, run multiple sessions with a small number of participants throughout the development cycle to give the team feedback on how well things are going. Re-test problem areas once the team has made changes to the code. But also, run some regular exploratory tasks during each test session too, just to make sure that the changes didn't introduce new issues to areas that were working well before. User-centered teams start to rely on the information from the usability test sessions to see how well they're meeting their release goals for efficiency, effectiveness, and satisfaction.

Remember to retest!

User testing isn't a one-off thing. And it's not something you should necessarily do just before you release because you won't have time to make any changes. Instead, run multiple sessions with a small number of participants throughout the development cycle to give the team feedback on how well things are going. Re-test problem areas once the team has made changes to the code. But also, run some regular exploratory tasks during each test session too, just to make sure that the changes didn't introduce new issues to areas that were working well before. User-centered teams start to rely on the information from the usability test sessions to see how well they're meeting their release goals for efficiency, effectiveness, and satisfaction.

You can encourage your team to be user-centered by putting up a poster with these measures on the wall of the team area, and tracking changes in the key measures from test to test. Once teams see the benefits of usability testing, they typically start scheduling regular tests, either every month or every couple of iterations on agile projects. This frequency gives them enough time to make changes between test cycles, but not go so long without user feedback that they get too carried away making untested design changes.

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Foundations of UX: Usability Testing

39 video lessons · 5262 viewers

Chris Nodder
Author

 
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  1. 2m 0s
    1. Welcome
      1m 21s
    2. Using the exercise files
      39s
  2. 4m 0s
    1. What is usability testing?
      1m 30s
    2. What you can usability test
      1m 3s
    3. Planning your first test
      1m 27s
  3. 20m 14s
    1. How many people should you study?
      1m 59s
    2. Finding the right participants
      3m 32s
    3. Creating a list of participant attributes
      2m 0s
    4. Making a screener
      2m 56s
    5. Qualifying questions
      2m 20s
    6. Convincing participants to show up
      3m 13s
    7. Planning your study schedule
      1m 41s
    8. Calling and calling again
      2m 33s
  4. 16m 18s
    1. Asking the right questions
      2m 33s
    2. Collecting valuable metrics
      2m 17s
    3. Sometimes the best question is no question
      2m 13s
    4. Exploring some example questions
      3m 53s
    5. Writing post-session questions
      2m 58s
    6. Avoiding bias
      2m 24s
  5. 7m 19s
    1. Turning questions into tasks
      4m 21s
    2. Task list logistics
      2m 58s
  6. 5m 48s
    1. Creating the test environment
      2m 29s
    2. Making do with what you've got
      1m 11s
    3. Running studies in real locations
      2m 8s
  7. 7m 11s
    1. Creating a test plan
      2m 20s
    2. Usability test formalities
      3m 5s
    3. Run a pilot study
      1m 46s
  8. 8m 44s
    1. The moderator's role
      3m 13s
    2. Think-aloud protocol and minimal questions
      3m 24s
    3. Session wrap-up: Participant questions, thanks, and gratuity
      2m 7s
  9. 7m 0s
    1. The observer's role: Active observation
      3m 25s
    2. Capturing real-time observations
      2m 25s
    3. Video: Record or not record?
      1m 10s
  10. 8m 26s
    1. Analyzing with your team
      3m 2s
    2. Creating a minimal report
      2m 13s
    3. Remember to retest!
      1m 16s
    4. Capturing metrics on the impact of usability testing
      1m 55s
  11. 2m 50s
    1. Usability testing: Any team can do it
      1m 36s
    2. Next steps
      1m 14s

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