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Get practical techniques for writing for the web, including tips on front-loading content, avoiding jargon, and keeping your content up to date.
Introduces the concepts and benefits of usability testing, which can improve ROI by focusing your design improvements in areas that have the biggest impact.
Find how your users think about the world, and transition those lessons to your product's navigation, content classification, and layout.
Run your own basic usability study to find out just what your users need from your website, application, or device.