Easy-to-follow video tutorials help you learn software, creative, and business skills.Become a member

User Experience

From: Creative Inspirations: Dale Herigstad & Schematic, Interactive Design Agency

Video: User Experience

Dale Herigstad: That term user experience, that's what we are really designing is an experience, which means it's actually a quite broader thing. An example would be when we started looking at when we designed an enhanced TV application. Here is an hour-long show and here are some enhancements that works with that. But if you take the timeline of that show and you say okay, what are the customers doing before, the day before or the week before? There's promotional opportunities that steer people to the content, get them ready. When people experience the content in that show and through maybe a marking system or something, the experience of that show which is if it's based on cooking tips, and redos, the remakes, or whatever the show is about, that those things can actually transfer directly to mobile devices and help people a day later or a week later. So it's really looking at that continuity of an experience across different media. So it's a broader view on what is going on.

User Experience

Dale Herigstad: That term user experience, that's what we are really designing is an experience, which means it's actually a quite broader thing. An example would be when we started looking at when we designed an enhanced TV application. Here is an hour-long show and here are some enhancements that works with that. But if you take the timeline of that show and you say okay, what are the customers doing before, the day before or the week before? There's promotional opportunities that steer people to the content, get them ready. When people experience the content in that show and through maybe a marking system or something, the experience of that show which is if it's based on cooking tips, and redos, the remakes, or whatever the show is about, that those things can actually transfer directly to mobile devices and help people a day later or a week later. So it's really looking at that continuity of an experience across different media. So it's a broader view on what is going on.

Jason Brush: We design products and services and experiences that span across many different platforms in order to facilitate information architecture, right, which is an organization of content; interaction design, the behavior of interfaces; and usability, right, making sure that something is sensible and accessible and useful. We've put all of that under the umbrella of user experience. I often think about my department, my user experience here is being the advocate for the user, really putting themselves in the place of the person who is going to be operating in interface and trying to think about what that person wants out of a product and trying to consider all the different ways in which something is going to be used.

When you talk about the web and you talk about mobile, well, those increasingly are becoming more stable, consistent platforms to work against in which we don't have to think about the limitations... we don't have to think about just designing something just for the web or just for mobile. We can begin to think about, well how does information flow seamlessly from the web to mobile, to your TV, to other things? So rather than think about platforms, we often think about systems.

We want to create information systems and design systems that work really fluidly from one platform to another. That said, there are still limitations with individual platforms. And the most important limitation to consider is the context, right? So if you are designing something for mobile, you have to be thinking about mobility, you have to be thinking how somebody is going to using your interface when they are in a subway car and holding onto the rail with one hand and then operating with a single hand. When they are surrounded by other people.

Very, very different than thesort of experiences which you might have from sitting at home on the couch with other people, right, and watching TV. It's a very social environment, which in turn is different from sitting all by yourself, at a computer, at a desk, right? So the platforms which we are given, the technology distinctions between the platforms is getting reduced, right? However, the context in which people use things definitely is not changing. Well, it's changing a little bit, but it's not changing as rapidly as the technology is becoming leveled.

One other things that we try to do is to make sure that whenever we were adding these flourishes, these things that you might be able to -- that end up being the brand touch points as it were, that those things have meaning and purpose. And we really want to make sure that all of these things help people understand where they are or what they need to do next. We often talked about way finding, right? So how do you know where you are in an interface and where you were and where you can go next, right? If we can use things which are visually rich to do that, the richness of that interaction becomes the brand that we are trying to express.

Show transcript

This video is part of

Start learning today

Get unlimited access to all courses for just $25/month.

Become a member
Sometimes @lynda teaches me how to use a program and sometimes Lynda.com changes my life forever. @JosefShutter
@lynda lynda.com is an absolute life saver when it comes to learning todays software. Definitely recommend it! #higherlearning @Michael_Caraway
@lynda The best thing online! Your database of courses is great! To the mark and very helpful. Thanks! @ru22more
Got to create something yesterday I never thought I could do. #thanks @lynda @Ngventurella
I really do love @lynda as a learning platform. Never stop learning and developing, it’s probably our greatest gift as a species! @soundslikedavid
@lynda just subscribed to lynda.com all I can say its brilliant join now trust me @ButchSamurai
@lynda is an awesome resource. The membership is priceless if you take advantage of it. @diabetic_techie
One of the best decision I made this year. Buy a 1yr subscription to @lynda @cybercaptive
guys lynda.com (@lynda) is the best. So far I’ve learned Java, principles of OO programming, and now learning about MS project @lucasmitchell
Signed back up to @lynda dot com. I’ve missed it!! Proper geeking out right now! #timetolearn #geek @JayGodbold
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.


Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ .

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.


Mark all as unwatched Cancel

Congratulations

You have completed Creative Inspirations: Dale Herigstad & Schematic, Interactive Design Agency.

Return to your organization's learning portal to continue training, or close this page.


OK
Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member ?

Become a member to like this course.

Join today and get unlimited access to the entire library of video courses.

Get started

Already a member?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

The classic layout automatically defaults to the latest Flash Player.

To choose a different player, hold the cursor over your name at the top right of any lynda.com page and choose Site preferences from the dropdown menu.

Continue to classic layout Stay on new layout
Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Are you sure you want to delete this note?

No

Your file was successfully uploaded.

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.