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Using help features

From: Up and Running with Online Social Video

Video: Using help features

Now that we've laid down a foundation, I want to point out that there's a lot more to learn about these topics on Lynda.com. There's also a fairly robust help available on each one of these sites. Briefly, I want to show you where to find that help if you need it. As you can see, I'm on the YouTube homepage, and I'm logged in. However, what I'm going to show you will be exactly the same, if you're not logged in. Scroll all the way to the bottom, and there's a help menu. If you click it, you get a little help box that pops up.

Using help features

Now that we've laid down a foundation, I want to point out that there's a lot more to learn about these topics on Lynda.com. There's also a fairly robust help available on each one of these sites. Briefly, I want to show you where to find that help if you need it. As you can see, I'm on the YouTube homepage, and I'm logged in. However, what I'm going to show you will be exactly the same, if you're not logged in. Scroll all the way to the bottom, and there's a help menu. If you click it, you get a little help box that pops up.

You can search right in this box, click suggested articles that are based on what you've been doing and your activities or explore the full help page, which will be initiated here. As you can see, this is a full robust help page. And if you want to learn more about drilling down into it, check out YouTube Essential Training. Vimeo, is quite similar. Again, you can see that I'm on the home page and if I scroll all the way down, I have some help navigation, a full help center, a shortcut to the basics, the Vimeo FAQ, which I think is particularly strong.

And the forums, that's where users discuss different issues on Vimeo. Developers is for professionals who are coding new applications. Quickly, I'm going to click on the help center just so you can take a look. There you see a help overview including a search box for questions, and also the FAQ which I favor a lot. For more on this, make sure to check out Vimeo Essential Training. Help is available on Facebook if you got into trouble. It's found right here on this little asterisk-looking button, usually known as an actions menu.

And you can see the final choice is help. Now, I get a small help box, I can search right here click on some common issues or visit the full Help center. As you can see, again we have a very robust help center with a lot of information. Finally, Twitter has a help page that is in the similar place as Facebook. It's under this quote on quote, Actions menu and you see you have help. Again, a robust help page organized by basics, troubleshooting, and etcetera.

I encourage you to learn more on lynda.com, but I also encourage if you get into trouble on any of these sites, to explore their built in help features.

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Up and Running with Online Social Video

15 video lessons · 2952 viewers

Jason Osder
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