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If at any time you come across a problem with setting up, installing, or using Pro Tools, there are a number of resources you can access from the web. The knowledgebase on avid.com may be your first point of contact. On the Support & Services page click on the Knowledgebase under Pro Tools Support. On this page just type in some key words about your issue into the search box and you'll often get an answer on the first page of the search results, I've used this countless times for my own studio and almost everyday for helping out my students.
A helpful page on Avid's site is the Find Support page, which you can access right here, and here you can actually enter in your product or choose a type of support. Finding answers, registering or activating a product, downloading updates, checking in about warranties and repairs and finding a forum, which I'm going to click on right now. Down below we can find a number of forums to help us answer our questions.
The one that I use the most is located here, the Pro Tools User Community, and it's actually more commonly known as the Digidesign User Conference, or more lovingly as the DUC or the "duck". On this site you can do a search for any troubling topic, just click down here and type in your issue, you can also join in the conversations and comment on other posts, as well as help other people with their issues too. You can find all the different forms down below. There are tons of resources on here for any kind of Pro Tools system that you have, and if all this fails and you can't find what you need in the Avid web site or on the DUC, you're going to have to contact Avid's tech support, you can click this link in the DUC to go back to the Find Support page, or if we go back to the Support & Services page on Avid's site, we can go down under Pro Tools Support and choose either the Support Center or Contact Support, and here you've got all the contact information for Avid.
So hopefully you won't need tech support, but if you do, I've shown you a bunch of different options for troubleshooting here in this video.
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