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If at any time you come across a problem with Pro Tools, I highly recommend visiting the Digidesign website. Check out www.digidesign.com. On any page on the website you can do a search into their Answerbase. Let's say you run across a DAE code, an error code, that you don't know what it means. Type it in here, hit Enter and you'll see some matching pages for that error code. Hopefully one of these will be the solution that you need.
You can also visit the Support and Downloads page and then choose your system from this page. Let's say you are running Pro Tools LE on a Mac. On this page we can see what is compatible, we can find out if there are any new downloads such as an update, we can search the Answerbase, or we can find some technical documents that might relate to your system.
And speaking of some technical documents there is a great tool to help out with Troubleshooting called the Tech Support folder. Let's find that here. Now, the Tech Support folder includes a Tech Support Utility, some Troubleshooting Sessions and an Answerbase frequently asked questions document. I highly recommend downloading this folder from the Digidesign site and you can do that down here. Let's take a look at what's inside of this Tech Support folder.
Inside the folder we'll see this Tech Support Utility and Troubleshooting Sessions for any kind of Pro Tools LE system. More specifically we can look at error messages, strange behavior and performance problems, launch problems and a whole bunch of other stuff, as well as opening up any of these sessions that will test the inputs and outputs of our system. Another great option is the Digidesign User Conference. You can go on here and search for any kind of problems that you might have. Tons of resources here for any kind of system that you have.
TDM Systems on Mac OS or Windows, LE System, M-Powered Systems. You can ask questions about Virtual Instruments and MIDI, anything you can think of is probably here on the DUC. If all else fails and you can't find it on the DUC or on the Digidesign website, you are going to have to contact Digidesign Tech Support and you can do that right here. So, hopefully you won't need tech support, but if you do I have shown you a bunch of different options for troubleshooting here in this video.
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