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In this digital environment we work in, it's just one of the things that happens when we hit a pothole in the road and by that I mean our application either crashes or it won't launch but it just comes with the territory of digital media. Sometimes a file gets corrupt or something happens that just prevents an application from functioning and I'm going to show you what to do when that happens to Painter. But before I do that, I need to talk a little bit about something called the User Folder. Painter has a Master Folder that is kept in its Applications Folder and everything in there is kind of locked. You can't change it and that is where Painter always goes to replace something when there is a problem.
Any time you make custom brushes or custom content or anything it actually goes into a User Folder where all of the differences, all of the things that you are changing are placed and so when Painter launches it looks for a User Folder and looks to see which one is current and it loads that up. So it still looking somewhat at the original folder for a content that hasn't been changed or anything you have added or changed is in that Folder. So that Folder becomes your reliquary for things that you have changed in the application.
Now depending whether you are on Windows or Macintosh that your path to this
User Folder is slightly different, if it's on Windows you are going to go to
/Documents and Settings/
I am going to open up a new finder window again so I'm starting with my Home Directory then I'm going to go to Library/ Application Support/Corel/Painter 11 and there they are. So I have got two workspaces, I have got the default workspace and JohnsBrushes and if we go and look at Painter in the Workspaces and sure enough I have default and JohnsBrushes. So where it's getting this information is this location right here and the reason this is important is that before you do anything to fix a workspace you need to go to your User Folder and extract the problem workspace and in my case I'm going to play like it's my JohnsBrushes.
So what I want to do here is make a copy of this and on the Mac I'm just going to hold down Option key and drag. On Windows go ahead and copy and paste the folder and place it on your Desktop. So now that I have got that copied, I have all of the custom content that I have made in here, because what's going to happen we are going to have to reset this workspace presuming this was the workspace that something had gone wrong with. So let's go back to Painter and we are going to play like it doesn't work anymore, I'm going to quit.
What you need to do then to do a clearing of the bad workspace as you hold down your Shift key and you are going to launch the application and that will bring this dialog and let's read it here. It says do you want to restore Painter to its factory default settings? Restoring Painter erases all of your customizations including brushes paper textures. So it is giving you a warning here and if you forgot what I have described you about taking the User Folder out this is the point which you want to remember it.
So I'm going to go ahead and say I want to reset the current workspace, so I do that. It's going to start Painter 11 but this time now it's going to replace everything customized about my workspace with just the default workspace in fact by default of what they have it setup, so that disappears. So right there that's a cue and if I look in here, my brushes are no longer in there, so I'm completely reset. So if you had not gone through the process I told you, you would have lost all of your custom brushes and that's why it's important to do this action prior to starting.
So I'm going to go back and quit now and if we look in here again, you will see JohnsBrushes is in there now but it's just all the default files. What I want to do is at least attempt to replace this folder, which is now basically a mere a copy of the default setting, with this folder. So I'm going to a go ahead and get rid of this, and you want to do to this with Painter shut down otherwise you will run into some issues and I'm going to put this my backup workspace in their.
So now I have replaced it with the one that I had. Now it is possible that there is something that's actually gone corrupt in here but I start by putting the whole thing in and it seem that fixes. Actually when I put this in here, I actually should have copied it because it's good to always have a backup copy of a workspace. Always have one extra and don't do what I just did and put in here. You want to make sure that you always somehow maintaining a copy of this that isn't going to get inadvertently reset to the default, but if I go in here now just to double check, I can look in here and sure enough there is my Categories.
So now if we go down and relaunch Painter, as I said this works most of the time, but if it still doesn't launch you may need to start resetting that once more and put your brushes in first and start putting other areas of content back in until you get to a spot where you realize, oh this is the problem file and at that point you will need to replace it with a fresh copy. But this is the best way to reset this and see now I'm back to where I have got my particular arrangement and my brushes are there, so I'm a happy camper.
So that's the way to get yourself out of a situation where you are going to loose valuable content that you may have spent a long time repairing, so remember always make a backup copy of your custom workspaces and in a moment I'll show you a further to ensure that this is not going to happen and you end up with a bad situation.
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