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Recovering messages from the spam folder

From: Outlook 2010 Essential Training

Video: Recovering messages from the spam folder

Because no spam filter is fool-proof, you might want to skim through the messages in your Junk Email folder from time to time to make sure that Outlook didn't mistake something really important for a piece of junk mail. If a message is legitimate, you can move it back to the Inbox or any other folder, and mark it as Not Junk. So one of my tip off that I have that new e-mail has been caught by my Spam filter is that when I look over at the Junk Email folder, I notice that there is a number in parentheses. That means that there are five new pieces that have automatically come into Outlook, and have been sent to the Junk Email folder without me having a chance to really take a look at them.

Recovering messages from the spam folder

Because no spam filter is fool-proof, you might want to skim through the messages in your Junk Email folder from time to time to make sure that Outlook didn't mistake something really important for a piece of junk mail. If a message is legitimate, you can move it back to the Inbox or any other folder, and mark it as Not Junk. So one of my tip off that I have that new e-mail has been caught by my Spam filter is that when I look over at the Junk Email folder, I notice that there is a number in parentheses. That means that there are five new pieces that have automatically come into Outlook, and have been sent to the Junk Email folder without me having a chance to really take a look at them.

So I am going to go from time to time and go into my Junk Email folder and see if something was caught by mistake. Now once again, I like to warn you to turn off the Reading Pane, because if the Reading Pane is open, and you have selected a message, that might be sending a message back to a spammer that you are indeed alive and well, and that you have read their e-mail, which is going to open the floodgates to receive more spam e-mail. So I go up to the View tab and click the Reading Pane item and turn off my Reading Pane.

Now, when I take a look at the contents of my Junk Email folder, I see something from my friend Ken Snyder, and I am pretty sure it's not junk mail, but I want to take a look at it first, because sometimes spammers will actually figure out who you are sending e-mails to, and disguise spam as if they were coming in from that person. So I open up Ken's message and because it's in the Junk Mail folder, I see this message up at the top that says, Links and other functionality have been disabled.

That means, again, Outlook is trying to help me, and even though there's a link here, because this message is residing in the Junk Email folder, I won't be able to get to it. So I'd really like to get to that link, and as much as I try, I can't because it's in the Junk Mail folder. So in that case, I can close the message if I want, right-click the message, go down to my Junk option and actually tell Outlook never to block the sender. What that will do is add Ken's name to my list of Safe Sender's, so I will receive all future e-mail that comes from Ken; however, I am still faced with the problem that Ken's mail is still sitting in my Junk Email folder.

So at that juncture, I can take the message and manually drag it to my Inbox, and once the message arrives in my Inbox, now I am safe to go out to that particular Web site. Now, there's another way that you can untrap trapped junk mail, and I do that by going to the Junk Email folder, and this time I am looking at the message from Sharon, and since I work with her, I am fairly certain that this is not junk e-mail, but once again, I'd like to double check.

So I open it up, and sure enough this message has been disabled, and this is from my coworker Sharon, although she used a different address that Outlook might not have been familiar with. So this time rather than closing my e- mail message, I am going to head up to the Junk icon on the Message tab, give it a click, and I am going to determine that this is not junk. Now watch what happens. First off, the message will automatically be moved back to my Inbox, and secondly, I can automatically trust e-mail from Sharon in the future, because her name will be added to the Safe Sender's list.

In addition, because this mail went out to a couple of other folks, I can also tell Outlook that anything that I get from either of these people is also safe, as well. So I click OK, the message reappeared in my Inbox and all those names have been added to my Safe Sender's list. And I can check that by right-clicking at her message, going to Junk, going to my Junk Email options and taking a look at that Safe Sender's list. Normally, Microsoft uses a secret formula that determines what get sent to the Junk Email folder, and mistakes get made.

It's not uncommon for the messages from one of our business associates, or even a family member, to end up marked as spam. Although sometimes I have to admit that my family's messages don't contain anything really earth-shattering, I still want to have a chance to read them.

Show transcript

This video is part of

Image for Outlook 2010 Essential Training
Outlook 2010 Essential Training

45 video lessons · 38509 viewers

Karen Fredricks
Author

 
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  1. 1m 14s
    1. Introduction
      1m 14s
  2. 9m 46s
    1. The Outlook interface
      2m 46s
    2. Starting Outlook
      2m 35s
    3. Setting up IMAP/Exchange accounts
      2m 0s
    4. Setting up POP accounts
      2m 25s
  3. 33m 47s
    1. Introducing contacts
      2m 14s
    2. Adding contacts
      6m 7s
    3. Working with business cards
      4m 42s
    4. Viewing contacts
      5m 31s
    5. Searching for contacts
      3m 13s
    6. Creating contact folders
      6m 33s
    7. Creating contact groups
      5m 27s
  4. 21m 24s
    1. Introducing email
      2m 1s
    2. Finding the inbox
      3m 18s
    3. Reading email
      3m 12s
    4. Flagging and categorizing messages
      5m 9s
    5. Organizing messages with folders
      3m 7s
    6. Searching for messages
      4m 37s
  5. 23m 56s
    1. Creating new messages
      4m 48s
    2. Formatting a message
      4m 0s
    3. Replying and forwarding
      2m 54s
    4. Adding attachments
      2m 50s
    5. Working with signatures
      4m 1s
    6. Working with autocorrect and quick parts
      5m 23s
  6. 12m 23s
    1. Setting up protection levels
      5m 34s
    2. Sending spam to the trash pile
      2m 25s
    3. Recovering messages from the spam folder
      4m 24s
  7. 22m 51s
    1. Introducing Calendar
      3m 26s
    2. Creating appointments
      4m 49s
    3. Creating meetings
      4m 7s
    4. Creating and working with multiple calendars
      4m 22s
    5. Setting events and holidays
      6m 7s
  8. 36m 35s
    1. Deleting items from Outlook
      3m 52s
    2. Configuring options
      4m 25s
    3. Using the Conversation view
      3m 34s
    4. Quick Steps
      5m 57s
    5. Setting rules to handle incoming email
      4m 47s
    6. Using drag and drop
      3m 26s
    7. Cleaning up your inbox automatically
      5m 48s
    8. Managing Outlook data
      4m 46s
  9. 12m 52s
    1. Outlook Social Connector
      3m 7s
    2. Subscribing to blogs
      2m 50s
    3. Creating notes
      2m 33s
    4. Creating and organizing tasks
      4m 22s
  10. 28s
    1. Goodbye
      28s

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