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Troubleshooting videos that won't play

From: PowerPoint 2010: Audio and Video in Depth

Video: Troubleshooting videos that won't play

Are you having trouble getting one of your media clips to play? Here are a few troubleshooting tips and solutions you can try. First, make sure your computer's media software is up-to-date. Install or update all of the software for Windows Media Player. You'll need version 10 or higher, Flash Player version 9 or higher, Shockwave, QuickTime and DirectX. If the current video was in a PowerPoint slideshow that was sent to you by another individual, find out if they made it in PowerPoint 2007. The 2007 version doesn't embed the media and they may not have sent you all the files that are associated with the slideshow.

Troubleshooting videos that won't play

Are you having trouble getting one of your media clips to play? Here are a few troubleshooting tips and solutions you can try. First, make sure your computer's media software is up-to-date. Install or update all of the software for Windows Media Player. You'll need version 10 or higher, Flash Player version 9 or higher, Shockwave, QuickTime and DirectX. If the current video was in a PowerPoint slideshow that was sent to you by another individual, find out if they made it in PowerPoint 2007. The 2007 version doesn't embed the media and they may not have sent you all the files that are associated with the slideshow.

Another possibility if you receive the slideshow from someone else is that you don't have the same codec or software installed on your computer. You have three solutions. One is to download and install the necessary codec. The second is to install a third-party media decoder and encoder filter, such as ffdShow, QuickTime or DivX, which will allow you to decode and encode a variety of formats. The third solution is to ask the sender to run the file through PowerPoint 2010's Optimize Media Compatibility checker first, then send it to you again.

We discussed optimizing compatibility in the chapter about saving. You can also try converting the media clip to .wmv format. Open up Windows Movie Maker, which either came on your PC or you can download it for free. Import your video clip, then, export it into the .wmv format. If you have an .avi file that won't even import, give this a try. Rename the file extension from .avi to .mpg. It's crazy, but it just might work. If you recorded the video on your own video camera and it won't play in PowerPoint, check to see if your camera uses a proprietary codec. You may need to use the software that came with the camera to render your video into .wmv or another common file type.

Did you record a screen capture video by using a tool such Windows Media Encoder? Sometimes when you insert the video into PowerPoint 2010, the video comes in transparent, and when you play it, it doesn't show anything at all. This is another case when using the Optimize Media Compatibility checker will fix it. If the video will play on one of your computer's media players, but not within PowerPoint itself, consider playing the video using an external player during the presentation. In the chapter about inserting media clips, I showed you how to insert the video as an external object.

This will allow you to show the video during your presentation by using other software, instead of showing it though PowerPoint itself. Did you design the presentation on a PC without viewing it on an Apple Macintosh? The file formats .wmv and .wma are not native to a Macintosh computer. In this case, you'll need to download and install Flip4Mac to play these media files on your Macintosh. There are many reasons why a video may not insert or play in PowerPoint 2010, but most of the time it's because your computer doesn't have the software installed that matches your media codec or file type.

A combination of using PowerPoint's Optimize Media Compatibility and downloading the correct media handlers will usually do the trick.

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This video is part of

Image for PowerPoint 2010: Audio and Video in Depth
PowerPoint 2010: Audio and Video in Depth

83 video lessons · 9385 viewers

Alicia Katz Pollock
Author

 
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  1. 1m 43s
    1. Welcome
      54s
    2. Using the exercise files
      49s
  2. 20m 45s
    1. Using video and audio appropriately
      1m 58s
    2. Considering copyrights
      3m 57s
    3. Linking vs. embedding media
      8m 35s
    4. Working with video formats
      6m 15s
  3. 22m 4s
    1. Inserting an animated GIF from the clip art gallery
      4m 21s
    2. Inserting a video from a computer file
      3m 55s
    3. Inserting a clip as an external object
      3m 10s
    4. Inserting a video as a Windows Media Player control
      3m 45s
    5. Linking to a YouTube video
      5m 23s
    6. Inserting a video using an action button
      1m 30s
  4. 23m 23s
    1. Inserting a QuickTime video
      6m 3s
    2. Playing a Flash animation
      6m 0s
    3. Using ActiveX as a workaround
      5m 58s
    4. Inserting a web page
      5m 22s
  5. 34m 6s
    1. Trimming a video
      5m 54s
    2. Fading in and out
      4m 23s
    3. Cropping a video
      4m 6s
    4. Selecting a poster frame
      1m 53s
    5. Adjusting brightness and contrast
      2m 40s
    6. Recoloring a video
      2m 50s
    7. Adding video bookmarks
      3m 10s
    8. Synchronizing text captions with bookmarks
      9m 10s
  6. 10m 32s
    1. Resizing a video
      4m 34s
    2. Playing a video in a shape
      2m 2s
    3. Using a video as a slide background
      3m 56s
  7. 29m 3s
    1. Applying a preset video style
      2m 48s
    2. Designing a border
      3m 59s
    3. Adding shadows
      2m 52s
    4. Adding reflections
      2m 39s
    5. Adding glow effects
      2m 16s
    6. Adding soft edges
      1m 45s
    7. Applying 3D rotation
      3m 50s
    8. Applying bevels and 3D formatting
      6m 26s
    9. Using Format Painter
      2m 28s
  8. 22m 34s
    1. Setting the volume
      1m 13s
    2. Playing a clip automatically
      57s
    3. Play full screen
      1m 1s
    4. Hiding a video
      1m 16s
    5. Looping a video
      2m 50s
    6. Rewinding after playing
      1m 13s
    7. Delaying playback of a video
      2m 0s
    8. Showing and hiding media controls
      1m 1s
    9. Triggering a video by clicking a graphic
      5m 5s
    10. Triggering a video using animations
      2m 46s
    11. Playing a video across multiple slides
      3m 12s
  9. 13m 0s
    1. Troubleshooting videos that won't play
      3m 7s
    2. Improving playback performance
      3m 43s
    3. Optimizing Windows 7 settings
      6m 10s
  10. 13m 18s
    1. Working with audio file formats
      3m 7s
    2. Inserting a sound from the clip art gallery
      3m 15s
    3. Inserting audio from a computer file
      1m 56s
    4. Recording your own sounds
      3m 35s
    5. Playing audio in an external application
      1m 25s
  11. 24m 44s
    1. Setting the sound clip volume
      1m 5s
    2. Playing a clip automatically
      2m 23s
    3. Trimming an audio clip
      3m 52s
    4. Choosing a sound's starting and ending points
      2m 18s
    5. Fading sounds in and out
      59s
    6. Looping a sound clip
      2m 23s
    7. Delaying an audio clip
      2m 31s
    8. Rewinding after playing
      1m 13s
    9. Changing the appearance of the sound icon
      3m 13s
    10. Hiding the sound icon
      2m 5s
    11. Adding and removing audio bookmarks
      2m 42s
  12. 18m 19s
    1. Adding sound effects to transitions
      3m 10s
    2. Adding sound effects to animations
      3m 46s
    3. Triggering audio playback with objects
      2m 12s
    4. Playing a sound with a hyperlink
      1m 28s
    5. Triggering actions with audio bookmarks
      7m 43s
  13. 21m 7s
    1. Playing a sound across multiple slides
      4m 10s
    2. Building a music soundtrack
      4m 23s
    3. Playing audio tracks from a CD
      3m 26s
    4. Recording a narration
      9m 8s
  14. 23m 12s
    1. Checking and optimizing media compatibility
      3m 8s
    2. Converting media to earlier versions of PowerPoint
      2m 17s
    3. Converting media from earlier versions of PowerPoint
      2m 37s
    4. Compressing media files
      3m 47s
    5. Saving as a movie
      4m 48s
    6. Packaging a presentation for travel
      3m 43s
    7. Extracting media asset files
      2m 52s
  15. 45s
    1. Goodbye
      45s

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