Are you having trouble getting one of your media clips to play? Here are a few troubleshooting tips and solutions you can try. First, make sure your computer's media software is up-to-date. Install or update all of the software for Windows Media Player. You'll need version 10 or higher, Flash Player version 9 or higher, Shockwave, QuickTime and DirectX. If the current video was in a PowerPoint slideshow that was sent to you by another individual, find out if they made it in PowerPoint 2007. The 2007 version doesn't embed the media and they may not have sent you all the files that are associated with the slideshow.
Another possibility if you receive the slideshow from someone else is that you don't have the same codec or software installed on your computer. You have three solutions. One is to download and install the necessary codec. The second is to install a third-party media decoder and encoder filter, such as ffdShow, QuickTime or DivX, which will allow you to decode and encode a variety of formats. The third solution is to ask the sender to run the file through PowerPoint 2010's Optimize Media Compatibility checker first, then send it to you again.
We discussed optimizing compatibility in the chapter about saving. You can also try converting the media clip to .wmv format. Open up Windows Movie Maker, which either came on your PC or you can download it for free. Import your video clip, then, export it into the .wmv format. If you have an .avi file that won't even import, give this a try. Rename the file extension from .avi to .mpg. It's crazy, but it just might work. If you recorded the video on your own video camera and it won't play in PowerPoint, check to see if your camera uses a proprietary codec. You may need to use the software that came with the camera to render your video into .wmv or another common file type.
Did you record a screen capture video by using a tool such Windows Media Encoder? Sometimes when you insert the video into PowerPoint 2010, the video comes in transparent, and when you play it, it doesn't show anything at all. This is another case when using the Optimize Media Compatibility checker will fix it. If the video will play on one of your computer's media players, but not within PowerPoint itself, consider playing the video using an external player during the presentation. In the chapter about inserting media clips, I showed you how to insert the video as an external object.
This will allow you to show the video during your presentation by using other software, instead of showing it though PowerPoint itself. Did you design the presentation on a PC without viewing it on an Apple Macintosh? The file formats .wmv and .wma are not native to a Macintosh computer. In this case, you'll need to download and install Flip4Mac to play these media files on your Macintosh. There are many reasons why a video may not insert or play in PowerPoint 2010, but most of the time it's because your computer doesn't have the software installed that matches your media codec or file type.
A combination of using PowerPoint's Optimize Media Compatibility and downloading the correct media handlers will usually do the trick.
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