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Learn how to access your Microsoft Exchange account online using Outlook Web App (OWA). In this course, author Gini Courter takes you on a tour of OWA, and shows how to send, receive, and manage your email on the web. Learn the ins and outs of tagging and organizing your email and discover how to create appointments, request meetings, and view multiple calendars. Plus, find out how to add, group, and search for contacts and use the task feature to manage your to-do list effectively.
So here I am in my Exchange Mailbox, viewing it through the Outlook Web App. Let's take a spin around and see what commands and what features we have access to here in OWA. First I have a Favorites list at the top. I get to add items to this list, but we've just opened this up and it already includes the Inbox, Unread Mail, no matter where it is, and a folder for my Sent Items. I also have some other folders. As I'm writing an email, and if I haven't sent it yet, it will be in the Drafts folder.
Incoming mail of course goes to my Inbox. Items I've sent go to Sent Items. And so these are duplicated, I can actually see these folders here and in my Favorites. These aren't separate items in Favorites, this is simply a shortcut link if you will to a folder I already have in my Mailbox. I then have a folder for items that I've deleted. When I delete something in OWA it goes to this folder until I flush out the deleted items; and even then in OWA I still have an opportunity to get it back for a short period of time.
This is a folder for email that falls within a set of rules for Junk email, that have been set by your Microsoft Exchange Administrator. You can tweak these rules yourself a little bit, but mostly the filters that filter out Spam or Junk email are set at a institutional level. I then have the ability to keep some Notes here if I wish, and this is where I can keep the battery size for a particular device, or any other kind of small note; it's shaped like a post-it note for a reason. And then finally, at the bottom here of this section on the left, that is all called the Navigation pane.
I have the ability to set up Search Folders. A Search Folder is just a folder that shows me the results of a search. It doesn't create anything new, it just brings back results. So Unread Mail for example, that's a Search Folder. Notice it has the magnifying glass icon. That folder goes out and searches through every folder that I have in Microsoft OWA and it says, oh here is the things you haven't read yet. Below this Navigation pane I have links to separate applications within OWA. I'm looking at Mail right now, but if I click Calendar, I'll go to my Calendar.
Contacts; for my list of people. Tasks; work that I need to do or assigned to others. And then finally, Public Folders; folders that are on my Exchange Server, but that I share with other people. In the center section I have what's called the Information Viewer. Because I'm at my Mailbox the commands all have to do with mail. So at the top I have the ability to Create a New Message or Meeting Request. I have the ability to Delete an item or Ignore it. I have the ability to move something to Junk mail or to a Folder that I specify, or Copy it there.
I can apply a Filter to this folder, or I can do some specific viewing and grouping. For example, this area on the right is called the Reading pane, and the fact that it appears here on the right is part of my view. If you're used to using applications like Microsoft Word and Microsoft Excel, you know that the items you find on the View tab or under the View menu determine how your interface will look. So if I would like my Reading pane at the Bottom there we go.
If I want it back on the right I can put it there. Below this set of tools, I have the ability to Search my Mailbox for specific items. I also have the ability to search, not just my Entire Mailbox, but a specific folder like the Inbox, or this folder and folders underneath it. If I want to search for something, I typed text in and click Search. My Information Viewer is here, and while I have a message selected, this is where I will find my buttons that allow me to Reply to my sender, Reply to the sender and anybody else who is included, or Forward this message and then I have a whole raft of other choices about what to do with this message that we'll be talking about later in the course.
Over on the right-hand side here's me and I can open another mailbox from here, which we'll see later. I can also say I am done and Sign out. And If I'm working in a Public setting, when I'm done looking at my email in OWA, I'm going to click Sign out, and I'm going to close my browser, because signing out alone isn't necessarily enough. I have the ability here to find a person in my organization with the Find Someone link. I can access options for how OWA looks, and how it behaves.
This is also the easiest place to Change my Password when I login to OWA. And finally, the Question Mark (?) button provides information about the current version of OWA, but also provides me with some contextual help, if I need it. That's a view of our interface, this is where we will be all during this course; working in OWA to be able to manage our email as it comes in, to be able to send new email, schedule appointments, lookup contacts, track our tasks, and so on.
It's a nice-looking interface. We can be beef it up even a little bit more, but I hope it's easy on the eyes and you enjoy it, because we're going to spend a lot of time right here.
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