Easy-to-follow video tutorials help you learn software, creative, and business skills.Become a member
In the previous video, I discussed customizing the Sort, Filter, and Group features of our Inbox. Up next is a brand-new setting for Inbox customization called Conversation view. A conversation, or thread, is the collection of e-mails that are all based off each other. When you and your coworkers keep hitting reply to each other, you're creating a conversation. Outlook has a special way to display conversations so you can glance through the entire thread when needed. I'll show you how to do this.
When viewing our Inbox, I'll switch to the View tab of the Ribbon, and enable Show as Conversations. Outlook asks us if we want to enable this feature for all folders, or just the current one. I'll choose just this folder. With Conversation mode turned on, little arrows appear next to the messages that Outlook detects are part of a conversation. If I click the arrow, previous messages in the thread are displayed, and I can easily review them.
This can be great when you need to go back and check the history of a particular conversation. The feature has a few options, too. I'll cover two of the ones that you might find most useful. From the View tab right next to where I enabled the Conversations feature, I can pulldown Conversation Settings. Here you'll find an option called Show Messages from Other Folders. You can and should enable this feature. This way all e-mails from your Deleted and Sent items which are a part of the same conversation will appear in the thread. Another option is Always expand conversations.
When enabled, Outlook will automatically expand the conversation rather than waiting for you to click the tiny arrow. This is one of those features that you might like or you might hate. So now that we've made ourselves at home and customized our Inbox, let's go ahead and get rid of the trash. In the next video, I'll show you some easy ways to delete all those old e-mails.
Get unlimited access to all courses for just $25/month.Become a member
82 Video lessons · 76799 Viewers
80 Video lessons · 130931 Viewers
52 Video lessons · 64822 Viewers
59 Video lessons · 50646 Viewers
Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.
Your file was successfully uploaded.