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Sometimes when you try to add an account automatically, it just doesn't work. This doesn't mean it's necessarily broken, it could just mean that Outlook doesn't recognize the settings to auto fill them for you. It could also be that you're trying to add a POP3 account for your home or personal email and Outlook doesn't recognize the email address. But in cases like these, we can simply add the account manually. Now there are a few things you have to have ready. You need to have your Email Address, your Email Password, the POP3 Incoming Mail Server or IMAP that you're trying to connect to, the SMTP Outgoing Mail Server and then you need to know whether you have to use SSL with those connections and whether you need to specify Outgoing Mail Authentication, which a lot of mail service providers do now to prevent spam.
Once you've got those ready, we can add the account by going to File>Add Account. Now instead of putting all these information in, which we know isn't going to work anyway, come right down here and choose Manual set up or additional server types and click Next. I know I want to connect to a POP or IMAP account. In this case, I'm going to add a Gmail Account, click Next and here's where we put in all that information that we got ready earlier.
If I did need to use SSL and I did need to specify Outgoing Mail Authentication, I find those in More Settings. If I click on Outgoing Server, here is where I designate that I need to require SMTP Outgoing Authentication. I can use the same settings as my Incoming Mail Server or I can put in new credentials, if I was given those, by clicking on this Radio button. If I go to the Advanced tab, here is where I can specify if have to use SSL or not.
For example, I know for Gmail that I have to use both Incoming and Outgoing SSL. So I'm going to choose SSL from the dropdown List. I can also change the Port if I have to. When I'm all done, click on OK, click Next, and our settings are going to be tested. In this case, I put in all my information correctly, I can click Close, and now the account can be set up. As you can see down here, all of a sudden I have my new account set up.
So now I've got my Exchange Email up here and Outlook Data File here that I'm not really using, so I'm going to click this triangle to minimize it, and I've now got my Gmail account all set up. I can add as many email accounts this way as I need to, but if I ever want to go and remove an email account, I can simply go to File>Account Settings, choose Account Settings again, and here's a list of all my email accounts.
I can simply highlight it and choose Remove. It's going to ask me if I'm sure I want to remove it, and I can choose Yes. When I'm all done, I can hit Close, and now I'm back to just my Exchange Account. So that is how you add POP and IMAP accounts manually using Outlook.
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