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In Outlook for Mac 2011 Essential Training, author Alicia Katz Pollock provides a comprehensive overview of the full-featured email, calendar, and scheduling application from Microsoft. The course covers the key fundamentals of the program, including sending and receiving email, creating and managing contacts, and scheduling tasks and appointments. It also covers Outlook 2011 organizational features such as the Media Browser, Conversation view, My Day, the Scrapbook, and more.
If you're not sure how to implement a feature of Outlook, this course was a great place to start, but for additional information, the next place you should turn to is Outlook's Help menu. To get help, click up on the Help menu at the top-right. You have a number of choices here. You can type your topic in the oval and press Return on your keyboard. You can click on Outlook Help to open up Outlook's online manual. By clicking on Welcome to Outlook, you'll return to the splash screen you saw the first time you opened the program, where you can add accounts and import, and there is also a button down here on the left, Explore Outlook.
That will take you to Microsoft.com to find out more about the program itself. I'll click Close on the bottom-right. Also in this menu are links to Check for Updates and also Send Feedback about Outlook. If you have a question or a feature suggestion, you can send it straight to Microsoft. My favorite way of getting help is to click on the big purple question mark right on the toolbar. The Help window will open and it will always float above your Outlook so you can follow its instructions without having to switch back-and-forth between the two windows.
Listed in the window are the high-level topics. Let's take a look at Troubleshooting. In the next window, click Troubleshooting again. When you click on the topic, Help will take you to its next level of possible topics. When I click on "I can't send or receive messages with my email account," you'll get a list of causes and solutions. Click on any triangle to open up that subtopic and learn more. At the very bottom of the Help topics, you'll sometimes find a See also section with related topics.
To go back to a previous level, use the Back button. You can also click on these breadcrumbs to jump back-and-forth between chapters, and use the Home button if you want to go back to the main screen. At any point, you can click in the Search oval on the upper-right to type in keywords for what you're looking for. This can be hard sometimes, because you do needs to know Outlook's terminology to find the answer to your question. There is a gear here to make the text larger or smaller or to print out your answer for reference.
I frequently refer to this yellow bar, Go online to see the full set of Help, Tutorials and Videos. When I click the Go Online button, a new browser window will open with Outlook's specific knowledge base, where you can get up-to-the-minute thorough support. Outlook's Help and this online reference will answer most of your questions, without cutting down trees to publish a manual that will be quickly out of date.
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