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Opening email accounts for users

From: Up and Running with Office 365

Video: Opening email accounts for users

This next movie will be most relevant to those of you who are in a business environment and plan on using Office 365 there. Think of a scenario where you have customers who are accustomed to getting emails from your company domain, like the drivers@lynda.com for example. Here in Office 365 when you sign up you are given a default domain and a default email address using that new domain. But you can set up 365 to use your company domain, and I am going to show how that's done now.

Opening email accounts for users

This next movie will be most relevant to those of you who are in a business environment and plan on using Office 365 there. Think of a scenario where you have customers who are accustomed to getting emails from your company domain, like the drivers@lynda.com for example. Here in Office 365 when you sign up you are given a default domain and a default email address using that new domain. But you can set up 365 to use your company domain, and I am going to show how that's done now.

With Admin selected at the top, you might be seeing the Getting started pane like I am, with email address over here on the left, and here where you go to customize Office 360 email to use your company domain. If you're not seeing this--let's say if you have hidden the Getting started pane-- you'll also see domains over here under Manager Organization with manage your website and email domains. Now, if we return to the Getting started pane by clicking the link under setup, we can still access domains from here. Quite often in Office 365 there are many ways to accomplish the same task.

So, let's go up to these step-by-step option here with email address, and we will click there. You will get some additional information, showing you your current email address, using the default domain that was assigned to you when you registered for Office 365. Again, if you already own an email address that your customers are familiar with, you can choose to use that. And down below, you'll see that it might take up to 45 minutes to make the change. It might even take longer if there's verification needed. So, let's click Start now.

Now this will take us step by step through the process--a little different than if we'd gone through managing our domains. If you want a domain already, you can change Office 365 by email to use it. So, for example, I could type lynda.com in here if I was using a lynda.com domain. We also have a make-believe one that we can try, twotreesoliveoil.com. And then down below, notice you must already own the domain before you can add it. Click Next.

And the next step, you will have a couple questions that need to be answered. Do people in your company already have email addresses using twotreesoliveoil.com. If the answer is yes, you click Yes. Do you already have a website for twotreesoliveoil.com, and you can click Yes here as well. You can also choose Yes but you wanted to design a new website in Office 365 to replace it if that's your scenario. Or you may not even have a website and that's a third option. Now when you click Next and we move on to the next step, it's actually a set of steps, and you'll notice that step one is to confirm that you own twotreesoliveoil.com. That's the verification I was talking about. And this is where it can get a little bit complicated, so if you're not an admin person, you might want to pass this on to your administrator.

If you are, you would go to Start step one. Now here, you're going to see some information about verification. To get started, we need to know where you manage DNS. Okay, down below you'll see you can choose a DNS provider, or host. Now from here, if you don't see yours on the list, you can choose mine is not listed, or maybe you have someone takes care of it for you, or you don't even know. You have these three options. I have someone who takes care of this for me, and I'll click next.

Now here's where we get to that verification step. Notice down below that Office 365 needs to verify ownership of twotreesoliveoil.com for use with Office 365. Down below there are some things that will be created, an alias or host name, destination. You also see MS records, and if we click verify now, you'll notice that we don't find a record that we have created. It might just be a matter of timing. But check it down below. Sometimes DNS changes can take up to 72 hours.

So, a few days we're talking about here, and we just need to wait longer. We're going to leave it as it is and click Cancel. And we'll just wait until that DNS changes. Notice that it takes us back to the previous screen. You'll notice there are some other steps involved once we get that verification. Set up Office 365 and keep a website, update existing Office 360 email addresses so if you have many users already created, you'll need to change them over from the default email to the new one. You can continue to add new users, but you'll be able to choose the appropriate domain from a dropdown.

Let's just click Save and Close to go back, and we'll get a reminder to finish later if we click Yes. All right! So that takes us back to our main screen. Let's go down now to domains here, and click manage your website and email domains. What you're going to see now is a new domain has been added, but we're waiting for verification. So, if we have to wait a couple of days before we click this link, so be it. But we do have the new domain here to choose from, and when we go back to our users, although we won't see it quite yet, when we go to Add New Users, under Users and Groups, and we click the plus sign or even edit an existing user using the Edit icon, that pen icon, from here we could change passwords. From here we can change email addresses by clicking the dropdown.

Now eventually, once we get that new domain verified and click this dropdown, we will see it on the list twotreesoliveoil. We will be able to change our users email addresses that way. For now we have to wait, we will click Cancel, and we'll go back to Admin by clicking it at the very top. So, that's how you can change your email addresses that are set by default here in Office 365 to use your current company domain. It's something you want to consider if you have customers who are accustomed to getting emails from that email address.

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Up and Running with Office 365

29 video lessons · 10348 viewers

David Rivers
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