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Outlook 2007 Essential Training
Bruce Heavin

Outlook 2007 Essential Training

with Sean Conrad

 


Outlook 2007 is the latest full-featured emailing and contact management software from the Microsoft Office suite. Instructor Sean Conrad explains each of Outlook 2007's components and new features in detail, from the basics of the main interface to the more advanced elements of the application. Sean covers the Office button and the Quick Access toolbar as well as the ins and outs of reading and writing email. He delves into using the advanced filtering features to prioritize incoming mail and avoid unwanted spam or files. Sean also explains how to integrate Outlook's Calendar and Notes features for increased productivity.

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author
Sean Conrad
subject
Business, Email
software
Outlook 2007
level
Beginner
duration
2h 38m
released
Jan 26, 2007

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Introduction
Welcome
00:00Welcome to Outlook 2007 training.
00:03My name is Sean Conrad, and we're going to take a look at Microsoft's latest
00:06version of Outlook, their e-mail and personal information management system.
00:11It's an evolution of previous versions, so if you're used to using Outlook,
00:13you'll find all the things you expect, and some cool new features as well.
00:17Well, let's get started.
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Starting Microsoft Office Outlook 2007
00:00When you first start up Outlook 2007 after you've installed it, Outlook will
00:04run the Startup Wizard.
00:06Now, in order to be ready for this, if you have some e-mail accounts you'd like
00:09to connect to, it's a good idea to have the information for those accounts
00:12handy, so you can set at least one of them up right now.
00:14You don't have to do that of course, you can still start up Outlook and then add
00:18the accounts you need later on.
00:19Of course, most people will configure an e-mail account in Outlook.
00:23You'll need to put in the information and click next.
00:44Now Outlook is pretty smart, it will actually look through your settings that
00:50you put in, and try and find the information it needs, including the names of
00:53the servers and things like that, and it actually works pretty well.
00:56And voila, it's figured of my pop three e-mail account settings just from the
01:01basic information I put in, like my e-mail address.
01:03It figured out where all the servers were, what their names were, did all that
01:06for you, so it's much easier than previous versions to set up your e-mail.
01:12It'll spend a minute configuring some basic items, and you're ready to go
01:17in Outlook.
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1. Getting Started
What is Microsoft Office Outlook 2007?
00:00What is Outlook?
00:02Though most of us are already familiar with the fact that it's an e-mail
00:04program, and it's a good one of those, there's a lot more to it.
00:08In addition to e-mail, we also have a place to keep track of our schedule.
00:12In the calendar, you can to track of your appointments and meetings.
00:15We have a place to keep track of the people we know and all of the information
00:19about them in the Contacts.
00:21We have a Task List as well, where we can both keep track of the task we have
00:25complete and also set due dates on them and reminders that go with those.
00:28And a place key general Notes.
00:33What's powerful about Outlook is the fact that all of this information is in one place.
00:37And it's quick and easy to access.
00:39Also, because it's all in one place, these things can interact with one another.
00:43So it's quick and easy to, for example, flag a message for follow up later on,
00:47and then be reminded about that, and have a task generated automatically.
00:51It's this combination of everything together, and the interaction of them that
00:54really makes Microsoft Outlook powerful.
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Exploring the user interface
00:01Let's take a look at the user interface.
00:03The top, we have a standard Menu bar, and a toolbar.
00:06The toolbar is context sensitive, so the buttons on it and the things you can do
00:09will change depending on where we are in the application.
00:12So if we go down to Calendar, it'll change that toolbar to match.
00:17Let's go back to Mail.
00:18The main screen is divided into sections called panes.
00:22The far left pane is the Navigation pane.
00:24And it's the one we're going to use to jump around quickly, within the application.
00:28Now in this case, we're in our Mail, so we can use it to jump around within
00:32different areas of our mail, into different folders for example.
00:35Our Junk E-mail, or our Inbox.
00:38Or we can use the bottom part of the Navigation pane to quickly jump around to
00:41another area of the application altogether.
00:43So to jump over into Contacts, I can click on Contacts.
00:48The Navigation pane is useful to get around, but if you're reading e-mail or
00:52something like that, you may not want it cluttering up the interface.
00:55So you can minimize the Navigation pane by clicking this button that has two arrows on it.
01:00As you can see, the Navigation pane is still available, it's just much smaller.
01:03And you can do many of the same things you could do when it's open, such as jump
01:06down to Contacts, and then back to Mail.
01:09If you wish to maximize the Navigation pane again, simply click the
01:13corresponding button, and it will be maximized.
01:16On the far right is another pane that you can maximize or minimize.
01:20By default, the To-Do Bar is minimized.
01:22Click the double arrow button to maximize it.
01:24This of will give you a quick overview of your Calendar, any upcoming meetings
01:28or appointments you have for that day, and your Task list.
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Learning about the Ribbon
00:00Outlook 2007 has a new user interface feature called the Ribbon.
00:05The Ribbon is available whenever you're creating or editing an object.
00:09So let's create a New Mail Message and take a look at the Ribbon.
00:12Here it is at the top.
00:14The Ribbon is a fancy name for a context-sensitive toolbar, and it's going
00:19to change depending on what type of object you are working on, and what you're doing.
00:23And it's been designed so that the things you would do most commonly should be
00:27available right away.
00:28And the most common actions to do are usually much larger buttons.
00:33The Ribbon is broken down into multiple tabs.
00:35So we have the Message tab, as well as, if I'm trying to do something like
00:39insert a picture into my document here, into my e-mail and I don't see it, I
00:44can try the Insert tab, and here I can find the option to Insert a Picture into my e-mail.
00:49Let's go back to the Message tab.
00:51Within each tab, the different controls are things you can do, are broken down into groups.
00:56So all of the texts editing options are here within the basic text group in the
01:00Message tab of the Ribbon.
01:02Also look for down arrows in the Ribbon.
01:04And that means there might be more to do here.
01:06For example, I don't want to just follow up with this particular e-mail message,
01:10but I want to do something else with it or something more in-depth.
01:14So I'll hit this down arrow so, instead of just following it up today, I can
01:18say, Add a Reminder, or I can Flag it For Recipients, so it gives you many more options.
01:21If you want to do some proofing other than just a spell check, click this down
01:25arrow, and there's many more Proofing tools available here.
01:29So look for those down arrows, and if you're looking for something more
01:31in-depth, click on those to see what else is available.
01:34In the bottom right-hand corner of each group is a little button that will allow
01:38you to bring up the options for each of those things.
01:40So for example, in the basic text group, if I click it, we have the full
01:45options box for fonts.
01:47In the Follow Up options group, we have the full options for the message.
01:52So if you want detailed options, look for the little button in the bottom
01:55right-hand corner of each group.
01:57If you've used Outlook, or indeed Microsoft Office in the past, this will be a
02:02little bit new to you.
02:03But you'll quickly find that the things you need to do are available quickly and
02:07easily on the Ribbon, and they're usually available right where you need them.
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Using the Office button and the Quick Access toolbar
00:01Another new user interface option in Outlook 2007 is the Office button.
00:07the Office button contains commands that you might have in the past expected to
00:11find under the File menu, if you're familiar with previous versions of Office or Outlook.
00:15For example Save, or Print options.
00:19To the right of the Office button is the Quick Access toolbar.
00:23The Quick Access toolbar gives you access to commands you might need use
00:27frequently throughout the application.
00:29And if you want, you can right-click on the Quick Access toolbar and choose
00:33Customize to add or remove commands from the toolbar.
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2. Email Essentials
The Inbox
00:00The most common thing you'll do in Outlook of course, is read your e-mail.
00:03And when you open Outlook, it'll bring you directly here to your Inbox.
00:07As you can see, we've got a list of all our different e-mails, and a few lines
00:11of information about each one, and on the right-hand side, the Reading pane.
00:16The Reading pane is showing us the contents of whatever e-mail we've focused on
00:19or selected in the Inbox.
00:21So if I want to take a look at this Yahoo message, I can click on it and I'll
00:25see it in the Reading pane over here.
00:27Now currently my Inbox is arranged by date.
00:30If I like, I can change that simply by clicking on Arrange By:
00:33Date and choose instead, I'd like to rather arrange them based on who they're from.
00:39There's many different options you can choose here.
00:40I'm going to go back to by Date.
00:43I can also change the way in which those items are sorted, so we're arranged by
00:48date with the newest on top.
00:50And if that doesn't make sense to me and I'd like to switch it, I'll just click
00:53here and it'll flip it over to have the oldest on top instead.
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Reading email
00:02Let's read some e-mail.
00:04We're looking at my Inbox here.
00:06Now I can tell I have some new e-mail in my Inbox, because the Inbox is in
00:10bold, and there's a seven beside it in brackets, so I have seven e-mails I need
00:14to read in my Inbox.
00:15Now to read one of them, I just simply Left-click on it to select it, and the
00:20e-mail itself will be shown in the Reading pane to the right.
00:22If I want to read another one, I'll just go ahead and click on that.
00:26Now if you want some more information, you want a little bit more room to read
00:31and some more actions, simply double-click on a message.
00:36And it'll bring it up in its own window.
00:39The advantage of this is, well, other than having more room to read, is you get
00:44access to the Ribbon here, and this has all the common actions you might wish to
00:47do with that message or to it.
00:49So Replying, or Deleting it, Blocking the Sender for example, or marking it for Follow Up.
00:53Now at the top of this message there's some more information here.
00:58Says I forwarded this message today, earlier in morning.
01:02And it says "Click here to download pictures."
01:05So Outlook doesn't recognize the sender, it's not in my safe list, and by
01:10default, Outlook will not show images that are linked to an e-mail message.
01:15That's a good thing, because spammers can use those links within the messages
01:18those picture links, to try and figure out if your e-mail is valid, and if it
01:22is, they'll send you more spam.
01:23And they'll sell your name to another spammer.
01:25So it's a good idea not to download the pictures, unless you're really sure.
01:28Now this is from my ISP, so I'm going to go ahead and click this.
01:32And I can either just download pictures here, or if you're going to get a lot
01:36of e-mails from this particular sender, you can Add the Sender to the Safe Senders List.
01:41Or indeed the whole Domain, Yahoo.com to the Safe Senders List if you like.
01:45I'd just like to see the pictures for this message, so I'm going to
01:48click Download Pictures.
01:51Now I can see the actual HTML formatted e-mail, complete with the pictures.
01:54And I'm going to save my changes.
02:02Now I had access to Reply and things like that and Delete from the Ribbon.
02:06You'll also have access to those things by right-clicking a message and you can
02:10choose some of those options here.
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Flagging for follow-up
00:02One of the great things about Outlook, integrating my e-mail with some of the
00:05functions like my Task list and Calendar, is when I get e-mail I can actually
00:10mark it so I can do something about it, and make sure I don't forget.
00:13So I've got a new e-mail here, says "Send me your flight details."
00:16When I click on it in the Reading pane I can see it's a reminder to send me the
00:20flight itinerary so we can make some arrangements here.
00:24So I want to make sure I do that on time.
00:27So I can just click on this little flag button here to click it, and make it a To-Do item.
00:31So simply by clicking that it has added it to my To-Do list.
00:36Notice up at the top I can see "Follow up, Start today", and Due today also.
00:41Now, maybe I'm not quite that ready to go here, and in this case, I just need to
00:45make sure I do it by tomorrow, so I'm going to right-click on the flag here, and
00:49instead of Today, I'm just going to follow it up Tomorrow.
00:53Now notice when you do that, As I set the follow date further out, instead of
00:58This Week, Next Week, it gets lighter and lighter.
01:01So, if you have a list of things with different due dates on them or different
01:05flag dates, you can tell instantly which ones are most important to get done or
01:12most urgent, based on the color of the flags, so the brightest reddest ones are
01:15the ones you need to do right now.
01:17Hopefully not yesterday.
01:21You can also set this Follow Up flag by double-clicking or opening up the e-mail
01:27and then choosing it this way.
01:32Now, we've added three more Follow Up flags here for different e-mail messages.
01:37If we go over into our Task list, we can see these three messages, so, here's
01:45the send me your flight details I set for tomorrow, here's another one I set for
01:48Follow Up for next week.
01:50So simply by marking them for Follow Up it adds tasks to your To-Do list.
01:54And this is great, so when we're in our Inbox and we open up our To-Do Bar, we
01:59can easily see what we have coming up, which things we might have to do,
02:02flagged appropriately.
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Categorizing messages
00:01In addition to flagging messages for i Follow Up, I can also categorize them.
00:06Just to the left of the Flag icon in th e list of e-mail messages is a button
00:10that will categorize an e-mail message.
00:13If you click on it, it will put it in your default Quick Click category.
00:17And you're going to be able to control what Category that is, and even rename it.
00:22So there's two ways to do that.
00:23One is, you can right-click and choose which Category you'd like to put
00:27this particular item in.
00:28I've just put this one in two, both the Blue and the Red Categories.
00:33You can also right-click and choose All Categories here, and this gives you
00:37a lot more control.
00:38You can check off which Categories you'd like this item to be in.
00:42You can also Rename the Categories.
00:46So, I'm actually going to put this one in Travel.
00:51And in the Blue Category, which I'd like to rename my New Project.
01:00And then choose OK.
01:01So as you can see, this particular e- mail is both in the New Project and the
01:07Travel Categories, and when I see the Reading pane I can see it here.
01:11I can also do the same things by having the e-mail selected here in the Inbox,
01:15and clicking the Categorize button up here in the Toolbar.
01:19Gives me access to some of the same things as when I right-clicked, Go into All
01:24Categories and make my selections here.
01:28If I double-click to open this e-mail, on the Ribbon I also have a Categorize
01:32menu with the same options.
01:37So why would you categorize?
01:39Well, there's a couple of reasons.
01:41One is, you can search by Categories.
01:43You could also arrange your Inbox by Categories.
01:51Just helps me to keep things straight.
01:53And of course, you're going to be able to set Categories on more than just
01:56e-mail messages, but on other items within Outlook as well.
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Previewing attachments
00:00Some e-mail messages you receive may have attached files, or attachments.
00:05I can tell two of the messages in my Inbox have attachments because they have
00:09these small paperclip icons in the name.
00:12So let's just click on "CSS file utilities" message here, and we can see it
00:16in the Reading pane.
00:17Here we can see the message itself.
00:20We can see that there's two attached files here, one called TestUserData and
00:23another one, a PDF document.
00:26And as you can see, you can see the name of the file, and the size it is, and
00:29the icon usually indicates what type it is.
00:31If you want more information, just leave your mouse pointer over top of the
00:34file, it'll tell your the name, the type, and the file size of file.
00:38Now there's a banner at the top that indicates that Outlook blocked access to
00:42one of the attachments called kolorgenerator.exe, and it did that because this
00:47is an executable file, and by default, just to help keep you safe, Outlook is
00:51going to block access to any executable.
00:53And that's because they could be viruses, or malware, other unsafe type of files
00:58you might not want to run.
00:59So if you want somebody or need somebody to send you an executable file, the
01:03best thing to do is either ask them to rename the file to something that's not
01:07executable, or, and this is usually the best course of action, ask them to
01:11compress it or zip it up for your first, and e-mail you the zipped copy.
01:14That way you can save it onto your computer and unzip it and then run it safely.
01:18I've got one more message here with some attachments.
01:22This one has more than three attachments, so I can see the three attached files
01:26here, and notice the slider over here on the right so I can scroll down, and
01:30there's one more down here I can see.
01:33Now how can we view these?
01:34Well, Outlook 2007 has a great new feature, and that's some of things you
01:38can view directly here in Outlook without even having to open the applicable program.
01:42So let's click on silver_cylon here, this attached GIF file, and here we can see
01:46the image that's attached, just a preview of it.
01:51Outlook can also preview plain text files, such as this TestSalaryScales,
01:56and Office documents.
01:57Now this particular one, it says, "Hey, you should only do this with files that you trust."
02:02It didn't do that with the picture file, because that couldn't have
02:04been anything active.
02:05But for documents like Excels, spreadsheets and workbooks and things like that,
02:10and Word documents, it's not going to run them for you unless you say it's okay.
02:13Now you can always turn off this checking by unchecking this checkmark, but I'm
02:17just going to click Preview File, so here's this text file.
02:20I can click on TestUserData here, it's going to check with me again.
02:24But if I click Preview, I can see a preview of that worksheet.
02:28Now of course, you can also view those files by opening the message up itself.
02:34So, if we open up the message in full, we can see all the attachments, and in
02:38a similar manner, we can click on them and preview those attachments directly in Outlook.
02:43Now if you choose, you can download any of these attachments.
02:48You can do that by choosing one, and right-clicking on it and choosing Save As.
02:52That will let you save that to your hard drive.
02:56Or, from the Office button, You can go down to Save As, and one of your options
03:03here will be Save Attachments.
03:06If you choose that, you can choose one or more just by clicking with the
03:10mouse, and by default, they're all selected, and you can save all of them to
03:13your hard drive all at once.
03:16Now you can also save the attachments directly from here.
03:23You can right-click them on them here on the Reading Pane and save them, or if
03:26you've got the message selected in your Inbox, from the File menu you can choose
03:31Save Attachments, and again choose attachments to save, or save all attachments.
03:35So quick and easy to save attachments and really speedy to see what they are
03:39with the preview functions.
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Organizing messages
00:01We've been reading e-mail messages, categorizing them, flagging them, checking
00:05out the attachments in them.
00:07But once you've read your e-mail messages, you're probably going to want to
00:09organize things a little bit.
00:11Maybe save them in some folders and move them around.
00:13So let's take a little bit of a look at folders, and how you can use them to
00:17organize your e-mail.
00:18In the left navigator over here, we see Mail Folders.
00:21We see all the default ones in here, under Personal Folders is our Deleted
00:25Items, Inbox, Junk Mail, things along those lines.
00:28Now if you're working in a corporate environment and are attached to an
00:30Exchange server instead of Personal Folders, it may say Your Name Mailbox, or
00:34something along those lines.
00:36But the same default folders should be here.
00:38You can also create your own folders anytime you'd like.
00:41To do that, you can either go up here where it says "New" and hit this small
00:45drop-down arrow and choose Folder.
00:50Or alternatively, you can right-click over here on any one of the folders here
00:54and choose New Folder.
00:57Either way, when you get to the New Folder dialog, the first thing you need
00:59to do is enter a name.
01:01So, I want a place to save some of my e-mail, so I'm going to call this Saved Messages.
01:07Then you can tell it what you plan to put in here.
01:09Because of course, you can put folders in place that would contain different
01:13types of items like Contact items or Calendar items.
01:16It's going to be Mail and Post Items.
01:17For me, this is going to be e-mail.
01:19And then you can say where you want to put it.
01:21So do you want to put it in your Inbox?
01:23Do you want to be a subfolder?
01:25I don't, I want it to be a subfolder of Personal Folders, so I want it put it in
01:28there and then click OK.
01:29And here we can see, we just created a new folder called Saved Messages.
01:34There's currently nothing in it.
01:35Let's go back to our e-mail for a moment.
01:38Now there's a few messages in here, and let's say this one here, this
01:41bottom one, that says Greetings, maybe I want to move that into my Saved Messages folder.
01:46Well there's a couple of ways to do that.
01:48One is, of course, I can just Left- click and hold the mouse down, drag it over,
01:53and drop it into Saved Messages.
01:54If I go take a look at Saved Messages now, you can see that I've dragged and
01:58dropped that in there.
01:59Let's go back to our Inbox and see what else we can do.
02:02Now you could also do it by right- clicking on it and choosing Move to Folder,
02:09and move it into Saved Messages that way.
02:13Or, if you double-click to open up a message, one of the items on the Ribbon is Move to Folder.
02:19So let's click that, and here's a list of the folders I might be able to move it to.
02:23I'm going to choose Saved Mail again, and again, it's moved it down to Saved Mail.
02:28So there in my Saved Messages folder are the e-mails I've moved in there.
02:31Now if you choose, you can also add additional folders underneath that.
02:36Lots of flexibility, so I'm going to right-click, choose New Folder again, and
02:40I'll call this Personal Items.
02:43And at this point I want to make it a subfolder of Saved Messages.
02:49So now I've got a subfolder Saved Messages.
02:53If I want to put this in here I can move it in there.
02:56So in this way you can make the folders you need to organize your messages.
03:01And it's quick and easy to move them around.
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Dragging messages to create other items
00:01In addition to dragging e-mail messages to move them from one folder to another.
00:05You can also drag the e-mail messages to create other items based on them.
00:09So why would you do that?
00:10Well, I just got it in an e-mail here about IP security and VPN and I want to
00:15remember to do something about that.
00:17So, I'd like to, say, put an entry in my calendar to remember to call this
00:21fellow, so I can drag and drop the e-mail message into my Calendar.
00:25It copies the e-mail address here, and what we're doing is creating a calendar entry.
00:30We're creating it for today;
00:31I'm just going to Save & Close quickly here, so we can go into the Calendar and
00:35you can see, here is the name of e-mail, so this is the calendar entry I just
00:39created by dragging and dropping that e-mail.
00:41Now also note, the original e- mail is still here in my Inbox.
00:44So when you drag an e-mail into another item on the Task pane, and drop it,
00:50just creates another item based on that e-mail, but does not delete or move the original e-mail.
00:55So I can create a contact for that person by dragging it to the Contact e-mail.
00:59It fills in the information it has, and I could do the rest here also.
01:03In the Notes it puts the text of the e-mail message itself.
01:06Just going to Save & Close that.
01:07I can do the same thing with the Task to create Task based on that, and I can
01:14even just drag it and put it in the Notes to create a note.
01:19So extra functionality here to drag your e-mail messages and drop them to other
01:22places on the Task list to create other items based on that e-mail.
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Finding messages
00:01It's great to use folders, and read your e-mail and categorize it and flag it
00:05to try and stay organized, but the reality of the situation is sooner or later,
00:09you're going to be looking for an e-mail message, and you won't know where it is.
00:12So in that case, if you're in your Inbox for example, just click in the Search
00:16box and type in what you looking for.
00:17I remember an e-mail I got about Cisco router security that I want to find.
00:21So just type it in, and it'll immediately go off and do a search for you.
00:25Now, it's only searched my Inbox right now, and said no matches found.
00:28So it's giving me the option to say "Do you want to try again?
00:31Search in All Mail Items, no matter what folder they are in or where they are?"
00:35So I can just click on that, or from this drop-down list, I can say, you know
00:40what, I'd like to Search All Mail Items, so you could do it that way as well.
00:43Now it's gone and found just the message I'm looking for about Cisco router security.
00:47It's found in Personal Folders.
00:49And if I hover my mouse over the name of the message, it tells me exactly what
00:52it is here, all the information about it, and it even tells me down below, that
00:56it's in the Outlook Data File Personal Folders, and it's in the folder Saved
01:00Messages, so it tells me exactly where it is.
01:02I can double-click to open the message, and see all the details of it, read
01:06it and respond to it.
01:07And if I misplaced and put it in the wrong folder, I can use the Move to Folder
01:11option here to move it and put it somewhere else.
01:13I'm just going to close it for now.
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Deleting messages
00:01In addition to using folders and moving your e-mails around to stay organized,
00:05you're also going to need to delete things from time to time.
00:07To delete an item, you can simply click on it in your Inbox and click on the
00:12Delete button that looks like an "X" up here in the toolbar.
00:15Or you can right-click the item and choose Delete.
00:20You can also if it selected in the Inbox here, simply hit the Delete button on your keyboard.
00:25Deleted items are not gone forever.
00:28They're simply moved into the Deleted Items folder.
00:30So you can still go in here and recover them and find them, and of course the
00:34Deleted Items folder is still searchable.
00:35So even if you're in your Inbox, as long as you're searching for All Mail Items,
00:39it'll still find thing that you've put in the Deleted Items folder.
00:42Now if there's something in here that you want to recover, you can simply drag
00:46the items from the Deleted Items folder into wherever you'd like them to be.
00:53When you're done with these items, and every once in while it's a good idea to
00:57really dump this out to keep it from getting too large.
00:59So to get rid of your deleted items, simply right-click on the Deleted Items
01:03folder and choose "Empty Deleted Items" It'll ask you if you're sure, because
01:07once you do you won't be able to recover them anymore.
01:09You can click "Yes" to empty it out.
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3. Sending Email
Creating a message
00:01Let's create a new e-mail message.
00:04We're already in our Mail folders in the Navigation pane.
00:07So we can just click the New button up here in the toolbar, and it'll create the correct item.
00:12If you want a different type of item, or if you were in your Calendar or
00:15Contacts and wanted to create a new e- mail message, you could hit the drop-down
00:18arrow, and it'll give you a list of all the new things you can create.
00:21Since we're already in our mail, I'll just click New, and it'll give us a
00:24new e-mail message.
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Addressing email
00:02Let's address our new e-mail message.
00:04Now, you can send it to someone simply by starting to type in their e-mail address.
00:09Now as soon as you start typing, Outlook is going to try and help you, so if
00:13you've sent e-mails to other people whose e-mail addresses start with the same
00:18letter when you begin typing, it'll give you a list to pick from here, and you
00:21can either click on one with the mouse, or use your down arrow on the keyboard
00:24to select one and click Tab to enter it, or if you keep typing, it'll refine
00:29it a little bit as you type, until it figures out the right one, just trying
00:32to help you out here.
00:34So, if you do want to go to this one, you can just click Tab, and it'll fill
00:37that one in for you.
00:40Your other option is to click on either the To: or Cc:
00:42buttons here to add somebody to that list.
00:46And this allows you to pick people out of your Contact List, or other Address Book.
00:50Now by default, the system is looking at the contacts here that I have in Outlook.
00:55Your other option may be an Address Book of another type, and this will be most
00:58common and may indeed be the default if your Outlook is connected to an Exchange
01:03server such as you might find in a corporate environment.
01:05Here's my list of Contacts.
01:08If the list is quite long, you can search through the list by typing in the
01:11first couple of letters of someone's name, so if I type in J-O, it's going to find Joe here.
01:15Once you've got them selected, you can just click on the To: or the Cc:
01:19box as appropriate.
01:20Notice we have another option here, Bcc, or Blind Carbon Copy.
01:24And by default, back here on the message we don't have a field for that.
01:27But if I want to send one to Jane the Second Level Manager here as a Blind
01:31Carbon Copy, so by that I mean, although she'll get a copy of the message, Joe
01:35and the mail sender won't be aware that she was sent that copy.
01:39I'm going to click OK.
01:41Now we've put that in, we see it here in the Message window itself.
01:46You can control whether or not you see the Bcc:
01:48field, and another field in the Options tab of the Ribbon.
01:52So here's the Show Bcc, you can see that it's been pressed down, we can click it
01:56again to hide that if you like.
01:58Even though we've hidden it, it's actually still there.
02:00You can also show another address bar called the From bar.
02:05So in this case, you can type in who it might be from, and this is the be
02:10appropriate if you have the permissions to send mail on someone else's behalf,
02:14so let's say I'm the Vice President's Executive Assistant, so I'm going to send
02:19it on behalf of Don.
02:22You'll only be able to do this if you attached to an Exchange server, if you've
02:25been given the rights to do so.
02:27If you're not attached to an Exchange server, you can do it in any case, but
02:31it's going to make it clear who it really came from, and I'll show you that in just a minute.
02:35Let's finish this off and send the e-mail so we can see the results.
02:40To send it, I'm just going to click the Send button right here on the e-mail itself.
02:47I need to Send and Receive to go and get that message.
02:59And here we have a new message from the VP of Sales.
03:02Notice it popped in grey down here in the bottom right-hand corner, and it's now in my Inbox.
03:09And here it is, This is a test message.
03:11Now notice that it's from Sean Conrad, from me, but it's on behalf of the VP of Sales.
03:17So if I open that up it'll be a little bit more clear.
03:19So, even though I sent it from somebody else, quote-unquote, it still says who
03:23it really came from, but on behalf of someone else.
03:25So that can be very useful.
03:27Might be wondering where this little picture came from, this little picture of a
03:30man is the picture I've associated with the VP of Sales in my contact database.
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Formatting text
00:01Outlook gives us all kinds of tools to edit our e-mails.
00:06Here I've got some text in here and of course, you could just type this text in.
00:09Or, you could do something like Copy and Paste it from another application as I've done.
00:13And I've Copy and Pasted it from the lynda.com website.
00:17By default, Outlook will use HTML type e-mail, and that means if you Copy and
00:22Paste it from a webpage or from Microsoft Word or something like that, when you
00:26Paste it into the e-mail messages, it should look very similar to what it did in
00:29the source document.
00:31Let's edit some of this text.
00:33So I want to end this, I want to do something with lynda.com here, so I'll
00:37highlight that to select it.
00:39And I can come up here in the Ribbon, in the Basic Text group and use some of these tools.
00:44So if I want to Bold and Underlined lynda.com, I can do that.
00:48I can...Let's change award- winning here to purple text.
00:57Another great tool in here is the Highlighter, so, if I want to highlight
01:01something in this message, I can just select it and then click on the
01:05Highlighting tool, and it highlights it.
01:07This is really useful if you're reading a document and you're planning to
01:10reply to or forward it.
01:11It's great to be able to highlight certain things and send it on to someone else.
01:16But something was appearing as I highlight some text.
01:18If you highlight text, and you move your mouse a little nut up and to the right,
01:22something called the Mini toolbar appears.
01:25And the Mini toolbar is just a little toolbar that appears when you highlight
01:29text with some of the really common things you might want to change, like
01:32what font type or size, the indentation, the color, bold, underline, things like that.
01:38And the way works is when you highlight something, you can just barely see it
01:42there, it starts to appear.
01:43If you move your mouse a little bit up and to the right, it'll solidify and then
01:46you can use the toolbar.
01:48As you move farther away it'll just fade out.
01:50If you don't want to use it just move your mouse away and it's gone.
01:53There's far more text editing options in the Ribbon in another tab called Format Text.
01:59So this is the Basic Text group here, but if you want a lot more details go to
02:03the Format Text tab, and here there's many more options to use, everything you
02:06could ever want to format text.
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Attaching and inserting
00:01In addition to editing text, Outlook allows us to insert or attach various files
00:07or other objects to e-mails.
00:10So let's take a look at attaching first.
00:12Now of course, we go to the Ribbon to start with, and up here on the Ribbon is
00:16an Include group, and in that Include group is something that looks like a
00:19paperclip, but of course that's the button to attach a file.
00:21So we can click that, browse around to find the file we want, let's attach this
00:26TestUserData Workbook. I'll click Insert.
00:28And we've just attached that XLS Spreadsheet or Workbook to the e-mail.
00:34If you want to get rid of it again and you've changed your mind, you can just
00:37highlight it here and click Delete.
00:38And of course you can double-click on it if you want to bring it up.
00:42I'm just going to choose Cancel here.
00:46Now, in addition to attaching an actual document like that, a file, you can
00:50attach Outlook items.
00:53What's an Outlook item?
00:54Well, it's something like an e-mail.
00:55If you'd like to attach another e-mail.
00:57They're probably more useful as some of the other pieces of information, such as
01:01contact information.
01:02So if I'm sending this e-mail to someone and asking them to say, for
01:06example, follow up with Joe.
01:08I can attach Joe's information and it'll be attached to that e-mail when they
01:12get it, and they'll have all they need to follow up with Joe.
01:15Now, when I do this, I have an option here to insert it as an Attachment, or as Text only.
01:19So if you're sending it to someone who may not be opening this with Outlook, you
01:24might just want to choose Text only, otherwise an attachment should work fine.
01:27So I'm going to choose OK.
01:29Joe's contact information is now included as an attachment.
01:33There's some other things I can do here, such as attach a Business Card.
01:37And there's one of them in here, and this is just some contact information I've
01:41designated as a business card.
01:43So, I can choose to do that.
01:44Now, if you hit this little down arrow, instead of picking Don, you can do Other
01:49Business Cards, and here you can pick anybody else you have in your contact
01:52database, so I can pick Jane here...
01:55And let's choose her.
01:56She's now a Business Card also.
01:58So when I I do that, you can see it adds it right here in-line in the message,
02:01and it's also added their contact information up here as VCFs.
02:05Other personal information managers can read those VCFS files as well other than just Outlook.
02:11Now another really useful tool here is to attach Calendar information, or Insert
02:17Calendar information.
02:18So I'm going to click on that, and this is really useful.
02:21So if I'm sending an e-mail because I'm trying to arrange lunch with a coleage
02:24or a friend, I may wish to give them some information to work with in terms of
02:29when might be a good time.
02:30So instead of just typing in the e- mail, how about, you know, Wednesday or
02:33Thursday next week, what I can do is, I can say, "Ok, I'm going to insert my
02:38Calendar in here", and if you've got access to more than one Calendar, you
02:41can choose it here.
02:42So for example, if you have access to some sort of a group Calendar.
02:46I just have my own, and what date range.
02:49So, sometime in the next week I'd like to have lunch, so I'm going to insert my
02:53Calendar for the next week.
02:55Now, I can choose what level of detail I'd like to show that person, or I'd like
02:58to put in the e-mail address.
03:00So, currently it's Availability only, so it's not going to say anything about
03:04the details or the name of the appointments I've got in there, or all the
03:07information, it will just show whether I'm free or busy.
03:10You can also hit this drop-down arrow and choose, okay, give them Limited
03:14details, tell them basically the subjects, or Full details.
03:19I just want Availability only.
03:21And also here, notice, you can say only Show the time within working hours, so
03:27if you don't want to show sort of your after-hours time if you have hobbies or
03:30other things in there, you can exclude that.
03:34There's some other options you can do here if you click Show, I'm just going
03:37to hide those for now.
03:39And at this point, I'm actually only going to show time within working hours,
03:42that's all I'm interested in discussing at this point.
03:44If you haven't set your working hours, or you want to modify it, you can do so here.
03:48I'm just going to click OK.
03:49So its done two things.
03:53Notice it's actually attached a Calendar attachment here.
03:57As well, it's also put the information directly into the e-mail message.
04:02So, if I send this to anyone with an e -mail program that can read HTML, and
04:06that's virtually all them, they'll be able to read this and take a look at when I'm free.
04:10Notice it just says when I'm free and when I'm busy. Perfect.
04:15So this is really useful for sending an e -mail, saying "Here is when I'm free or
04:18busy, suggest a time that works for you", and it might make it a little bit
04:22easier to connect with somebody.
04:26Now, in addition to attaching that, we can also add Signatures, I haven't
04:30configured any at this time, and we'll take a look at using Signatures a little later on.
04:34So we've attached some great information here.
04:37If you'd like to attach some more things and you don't see them here, or insert
04:41something else that you don't see here, notice that there's an Insert tab in the Ribbon.
04:45So I'm going to click on the Insert tab, and on the left-hand side in the
04:48Include group is all the things we've been using so far.
04:51But to the right there's much much more.
04:53So I have a place where I can insert Tables.
04:55I can insert pictures, and this is something you might do commonly, so
04:59let's insert a picture.
05:00I have a picture here from the lynda.com website.
05:03I'm going to insert that, so you can insert a picture.
05:08You can also, and I'll need to go back to the Insert tab, insert lots of other
05:11things that you might be familiar with, from something like Microsoft Word, such
05:15as Clip Art or a Chart.
05:17Or a WordArt, some symbols, lots of other options here.
05:20So if you don't find what you're looking for, look carefully in the Insert tab
05:24and you should be able to find it.
05:28In addition to attachments and images, something else that's common to want to
05:32included is Hyperlinks. Or links.
05:36Now most e-mail programs are pretty good, if you just type out an address such
05:39as this one here, it will figure out that it's a link, and it'll make it a
05:42link automatically.
05:44But if you want to add another one, you can highlight some text or some items,
05:47and you can choose Hyperlink up here.
05:51And then from there, you can choose what you want to link to.
05:54So you can paste in, for example, the link to the lynda.com website.
05:59Already got it in here.
06:05Perfect, I've now made this a link.
06:08And if I press Ctrl, you can notice from the pop up there, Ctrl and click on it,
06:13it will pop up a new window with that.
06:16So it's popped up a new window for the lynda.com website.
06:18You also have the ability to make bookmarks within your e-mails, and then link to those.
06:27And that's just a way to jump around within an e-mail message if you like.
06:29Excellent, we've added a lot of additional detail, let's send this message.
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Flagging
00:02Earlier we looked at flagging messages when we were reading them, so we could
00:05follow up ourselves.
00:07When you're writing a message, you might want to do that too.
00:10So, you can flag a message for Follow Up, and this is for you to follow up.
00:15Today, tomorrow, this week?
00:16Let's say This Week.
00:19And a flag will be set when you send this message out.
00:23In addition to flagging it for your own follow up, you can also Add a Reminder,
00:27so you can set a Reminder on that if you choose.
00:31So at 8 a.m. on Thursday morning, I'm going to get a reminder on this now.
00:36And on top of that, if we hit this done arrow here, we can also Flag it for Recipients.
00:41So if we're sending this to somebody else, we can flag it for them, to give them
00:45a Task to follow up.
00:46So I'm also going to flag it for them to follow-up, and I want them to follow up
00:52on Thursday as well. By 4 p.m.
00:54That's going to give them a Task to follow up.
00:59Use this carefully because others may not use flags or use their Tasks the same way.
01:05But it's a great way as a manager for example, to flag something for follow up
01:10by those that report to you so that you can make sure they have an easy Task
01:13reminder so they can see it in there To-Do Bar also.
01:18I'm to send this message, and it'll be flagged for follow-up for me and for my recipient.
01:22But I might want to set it's Importance as well first, so if you click this, you
01:25can set it as High Importance, it'll be flagged as such, or Low Importance.
01:29This case, it's High Importance, something I really want to make sure gets done,
01:32I'm going to remember to follow up, and my employee who I'm sending it to is
01:36going to be reminded to follow up on it as well.
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Proofing tools
00:01Outlook gives us some Proofing tools as well.
00:04Up here, in the Ribbon, in the Proofing group, we have an ABC button, and this
00:08is the Spelling and Grammar checker.
00:10Of course, you can access this with the familiar shortcut key of F7, which
00:13you're used to it if you've been using Microsoft Office.
00:16Just going to click on the button here, and it's going to run the spellchecker.
00:21Notice, it's an option to Check grammar, I'm going to turn that on.
00:24In the meantime it's found me a misspelled word here and I can Ignore it Once,
00:29Ignore it always in this message, or Add it to the Dictionary.
00:32I can also select us one of suggestions and Change it, or Change All the
00:36occurrences, or AutoCorrect.
00:39If you choose AutoCorrect, in the future as you type, it will fix that word for you.
00:43So when I type S-P-E-L-L-E, it would automatically change that around two spelled.
00:48So you might want to do that, if it's a common typing error.
00:50I'm going to click Change.
00:53Found another one, grammar needs an "A", so we'll change that one.
00:57And it's found a sentence fragment here.
01:00Cannot write very well.
01:01And it needs to do something with that, so I'm going to do "I cannot write very
01:05well.", and of course I'll need to change that.
01:07And notice you can Undo your Edit here, Ignore the Rule if you want, go to the Next Sentence.
01:14You can make the Change, which is probably what I'm going to do.
01:17Or you can click Explain, so if you want to figure out what's a sentence
01:20fragment, go ahead and click Explain, it will give you some more details there.
01:24I'm going to click Change.
01:27And spelling and grammar check is complete.
01:31In addition to a spelling and grammar checker, if you hit the down arrow here,
01:34you'll see there's some other Proofing tools available, such as a Research tool,
01:38a Thesaurus, some Translation services, and so on.
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Sending email
00:01When it's time to send an e-mail, there's a couple of ways to do it.
00:04Of course, there's the easy way, just click the Send button that's right on the e-mail.
00:08Also, you can click on the Office button and choose Send to send the e-mail that way.
00:13If you have more than one e-mail account configured, you may be able to choose
00:17which e-mail account it's sent from.
00:19So instead of sending it from my Outlook 2007 account, I can send it from my
00:23mailsender account if I choose.
00:25You may not see this if you do not have more than one e-mail account configured.
00:29Later on, we'll talk about configuring more than one e-mail account.
00:32I'm going to send this message.
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Sending and receiving internet email
00:02When you send an e-mail in Outlook, normally and automatically it will be sent
00:06immediately if you're actually connected to the Internet.
00:09If you're connected to a Microsoft Exchange server, it may just happen
00:12instantly, and indeed you may receive your new messages instantly as well.
00:17If you're connected mainly using internet accounts, then that may not be the case.
00:21Let's send this message and see what happens.
00:23If we watch in the Outbox, you see it briefly appear in the Outbox.
00:26So if we check the Outbox, we actually have a message here, and if we look down
00:31in the bottom right, you can see that Outlook immediately sent that message, and
00:35the Send/Receive is now complete.
00:37So it's actually gone ahead and sent that message.
00:39If you're not connected, and you send an e-mail, it will simply sit in the
00:43Outbox until you are connected to the internet at some point.
00:46Or if you're connected, and you've changed your settings, you may need to
00:50click Send/Receive.
00:51Let's go back to the Inbox.
00:52Now by default, Outlook will send and receive e-mail messages every 30 minutes.
00:59And this only matters again, if you're using an Internet e-mail account or
01:02accounts, if you connected to an Exchange server, you'll see those immediately.
01:06Let's click on Send/Receive here, to see if we have any new e-mail messages.
01:10Notice it's doing a Send/Receive on both of the e-mail accounts I've set up.
01:15And here's the new message I just received.
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Replying and forwarding
00:01Let's reply to some messages.
00:04Now, to reply to a message, you can right -click on it and choose Reply, Reply to
00:08All, Forward, and even some other things such as Mark as Unread.
00:12There's a lot of other options if you right-click a message.
00:14If you select it in your Inbox or in any other folder, you can use the toolbar
00:18buttons here to Reply to All, Forward, things like that.
00:21Or you can simply open it up.
00:22And you're going to have a lot more options here.
00:25Now, you can just click Reply, I'm going to go ahead and click Reply, you'll
00:28notice the original message is below.
00:30Can add some text here.
00:33I have all of my formatting tools available on the Ribbon up here.
00:36I can insert additional things, just like in a new message, and then I'll click send.
00:41Notice that the e-mail message tells me when I reply to it, so I replied
00:47today at 12:54 p.m.
00:49So very useful, not only does it tell you that you replied to this message, but
00:52exactly when and that can be very helpful.
00:55I've just replied to the original person who sent it to me, but you can also Reply to All.
00:59You're going to want to be a little bit careful with this, because sometimes it
01:03can be easy to Reply to All, and if All is a lot of names, you might not want to do that.
01:08So just take a look at the number of names that are in the To: in the Cc:
01:12fields, and especially look to see if this is a scroll box, because there
01:15could be 500 names there and just be careful if that's the case, you probably
01:19don't want to respond to an e-mail with too many different e-mail addresses attached to it.
01:24So just bear that in mind and in some cases, you might want reply to some of
01:29the people and not all.
01:30So just delete the e-mail addresses that you don't want to send it to, and then
01:34of course you can type some more information in here.
01:39You have all your editing tools in the Ribbon, and when you're ready, you can choose Send.
01:44'Course, another option here is to Forward this message.
01:48Forwarding it gives you all the same information except it doesn't fill in the To:
01:52box with anybody.
01:53When we click Reply or Reply to All, it fills in these address boxes with the
01:57people who sent it to us.
01:58If you want to send it on to a different person, you can do so.
02:01I'm going to send it on to the Outlook person.
02:08Put some more information in here, and Send the message.
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Resending a message
00:02In some cases, when you sent an e- mail message, you may want to resend it.
00:07So maybe you got a bounce message from your e-mail server saying that the
00:11intended recipient didn't get it.
00:14So to give you an example, something like this.
00:16I got a failure notice;
00:17maybe I typed an address incorrectly or something along those lines.
00:22Or maybe someone claims they didn't get it, and you just want to resend it to
00:25show them what was sent.
00:26In either case, if you want to resend a message, first you'll need to go into
00:29the Sent Messages folder, and find it.
00:32And of course you can use your Search tools to find it.
00:34I'm going to take this top one.
00:37If you wish to resend the message, you can go to Other Actions, and when you
00:42click this button it's going to drop- down a list of actions you can do, and one
00:45of them one of them is to Resend This Message.
00:47Clicking this will resend the message exactly as is to the same recipients.
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Recalling and replacing a message
00:02If you've realized you sent a message incorrectly or there's something in it you
00:05didn't mean to or didn't want to send, there's also a way to recall the message.
00:10Again, if you go into the Sent Items folder, and open up the message in
00:13question, and go into the Other Actions.
00:18One of the options is to Recall This Message.
00:21Now this is only going to work if your e-mail account is based on a Microsoft
00:26Exchange server, and the person who received the messages account is also based
00:31on an Exchange server.
00:32And if that person hasn't yet read the message.
00:35But if they haven't read the message, and your both based on an Exchange server,
00:39you can just Delete unread copies of this message, so just recall it.
00:43And as long as you do it fast enough, maybe nobody will even see it, if you've
00:47written something that's really a faux pas.
00:50Or, maybe you've just made a mistake, and you just want to pull it back and make a change.
00:54You can say "Delete unread copies and replace it with a new message."
00:57There's also an option here that says " Tell me if the recall succeeds or fails
01:01for each recipient."
01:02So if it was just a minor thing you don't really care, you can uncheck that.
01:05But if you kind of want to know who you need to go and apologize to, you can
01:09leave that checked off and track exactly who it succeeded for and who it failed for.
01:13Let's click OK here, and because I chose to replace it, it's giving me the
01:17option to edit this message again and say, "Try again with new stuff."
01:26So I've edited this and if what I mentioned is true, if we're all based on
01:31Microsoft Exchange server, both myself and the recipients, and they haven't read
01:34it yet, and I send it, it'll just get replaced in their Inbox.
01:38and they'll never be the wiser.
01:40So if you do make a mistake and you need to recall a message, whether you
01:43choose to replace it or not, be sure to do it as soon as possible, cause the
01:46earlier the better.
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4. Managing Your Calendar
Viewing the Calendar
00:00One of the powerful things about Outlook is the combination of access to your
00:04e-mail with your Calendar, your Contacts and your Tasks.
00:07So let's look at the Calendar information now.
00:09Now you can see some Calendar information from anywhere in Outlook simply by
00:13expanding the To-Do Bar.
00:15The top part of the To-Do Bar contains a date navigator as well as...
00:19Since we're focused on today, today's Calendar.
00:22So today's appointments, meetings, events, and tasks.
00:25We can also see in the bottom half, our Task list.
00:29Let's minimize the To-Do Bar.
00:31To really get a look at the Calendar, you can go in the Navigation pane and
00:35click on the Calendar button, and that'll take you directly to your Calendar.
00:37So how do you view the Calendar?
00:40Well to start with, you need to choose a date here in the Calendar Navigator.
00:45And you can simply do that by clicking on a day somewhere in the Calendar, and
00:49of course you can move to different months using the arrows at the top.
00:52Let's focus back on today.
00:56We're currently viewing our Calendar in weekly format.
00:59Now if you choose, you can view it in a daily format.
01:04Notice, since I chose daily format.
01:06It went to the first day of the week.
01:07If I want to go back to today, I can click on 13 to see today.
01:12And the weekly format has a couple of options here.
01:15You can say "You know what, I only want to show the work week, or I'd like to
01:18show the entire week." depending on what your preference is.
01:22Or you can view it in a monthly view.
01:23Monthly view, you have slightly different options in terms of what level of
01:27detail you'd like to display.
01:29A monthly Calendar with a lot of events in it can get quite cluttered, so you
01:31might want to cut down on the amount of detail.
01:33Let's go back to the weekly view.
01:38Now in addition to using the Date Navigator, you can use the arrows here to navigate weeks.
01:42Want to see next week or the week after and then you can back up to the current week.
01:47And if you notice in the Date Navigator, as I move weeks, it changes the
01:51highlighted week, so you can tell by looking in the Date Navigator, the
01:54highlighted portion is what you're looking at here in the right-hand pane.
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The different types of Calendar items
00:00There are four different types of entries you can make in your calendar.
00:04The first one is an appointment.
00:06An appointment is the most basic type, and this is basically time you have set
00:09aside to work on something yourself.
00:12A meeting is very similar, except with a meeting, there might be other people involved.
00:15So other people, you need to invite to that meeting, or possibly resources you
00:19need, such as a conference room or a projector.
00:22The third type is an event, or an all-day event.
00:25And events are things you want to track on your calendar, when they have to
00:28happen, the start and end dates or times, but you don't want to block out the
00:32calendar for that event.
00:33So my flight to England is in here but I'm going to be able to accomplish some
00:36other things during this day, so I just want it as an all-day event.
00:39I don't necessarily want to block out that time.
00:41Forth, are tasks, and tasks are things that you want make sure you get done, or
00:46you need to respond to.
00:48Tasks you can set start dates, due dates on, reminder times, and things
00:53like that.
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Creating Appointments
00:00Let's create a new appointment.
00:02I focused on Thursday here in my calendar, I'm looking at the Day view,
00:06because I'd like to create an appointment in my calendar to set aside some
00:10time to just organize my e-mail.
00:12I'd like to do it about 8:30 in the morning, so I'm just going to put my mouse
00:15over that time slot on Thursday.
00:16And just click once to create the appointment.
00:23I've created that appointment now in my calendar.
00:26But, I'm not sure that's going to be enough time.
00:29I'd like to set aside a little more time for that.
00:31So by clicking on it, you'll see these two little white squares, and these are
00:34handles you can use to drag the appointment to make it longer, either more time
00:38at the beginning or the end.
00:38I'd like to add another half hour, need about an hour to do this, so I'm just
00:42going to click and hold and drag my mouse down half an hour, so that I expand
00:46that appointment a little bit.
00:48Although that's the easiest way to create a new appointment, there's a couple of other ways.
00:52If I want an appointment around 10:30, I can always right-click in the area and
00:55choose New Appointment, or, up in the toolbar, I can click New Appointment here.
01:01Now I can always hit the drop down arrow to choose something else, but if I just
01:04click the New button, it will open up a new Appointment dialogue for me.
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Setting Appointment details pt. 1
00:01We created a new appointment in the Calendar.
00:03And we did it quickly and easily, but we basically only gave it a name,
00:06and there's many more options and details you can set on appointment or
00:09other Calendar item.
00:10You can see this if you create a new appointment by clicking on the button
00:13here in the toolbar.
00:15You can see the dialog box, where we can set all these different options.
00:19If you wish to modify or edit the details and options of an existing item in
00:23your Calendar, just double- click on it to open it up.
00:25Here we can see the Ribbon, and were looking at the Appointment tab of the
00:28Ribbon, with various controls and options we can set, and there's room for a lot
00:32more detail in here.
00:33We already gave it a Subject.
00:35Maybe we need to give it a location, and you can just type one in, or, if you've
00:39been using Outlook, and you've been setting locations, you can use this
00:42drop-down arrow here to choose from one you've used previously.
00:45So I'm going to choose My Office.
00:47You can modify the Start time and End time here, starting with the date, or
00:50the day, using the Date Navigator if you choose, or, you can modify the Start and End times.
00:55I'm going to reconsider here and make this one only a 30 minute appointment.
00:59Now there's another option here that says the "All day event".
01:02Notice right now we're looking at an Appointment.
01:04If I click this All day event, it actually changes the type of item it is in the
01:08Calendar to an Event.
01:10What that means is, Events don't block time out on your Calendar.
01:14They're shown as Free.
01:15An Event would be something like a conference you're attending, and it wouldn't
01:17stop you from putting other things in the Calendar that were appointments that
01:21you needed to attend.
01:22And also it's going to change your Free /Busy information so if you publish or
01:26send your Calendar to somebody else, they'll show that time as Free.
01:29I don't want to be an Event, it's just an Appointment, so I'm going to uncheck
01:33this, change it back into an Appointment.
01:35You've got some space here to put in more details, so any other information you
01:39might need for this Appointment you can place in here.
01:43I just put in some text, but if you like, if you go to the Insert tab on the
01:46Ribbon, you can also Attach Files, Business Cards, Insert Pictures, whatever
01:50else you might need for this Appointment.
01:52Now one of the things you can change here is your Free/Busy information.
01:58By default, Appointments are set as Busy.
02:00So if you want this to show is busy on your Calendar, and if you try to
02:04create another appointment, it'll say it conflicts if it's in the same time frame as this.
02:08You can set this to Tentative instead, if you'd rather, or Free, or even Out of Office.
02:12Depending on what makes sense.
02:13In this case, I want to set this time aside, I don't want anything to interfere
02:17with it, so I'm going to leave it as Busy.
02:18Now by default, there was a Reminder set on this appointment for 15 minutes before.
02:24I can hit this little drop- down arrow and modify that.
02:27So if I want to be reminded an hour before, I can choose that instead.
02:30I can also set Recurrence.
02:32So, if this is something I want to do every week or every other week, I want
02:36this particular Appointment to recur, I can click on the Recurrence button and
02:41access to the Recurrence settings.
02:43So to begin with, you can modify your Start and End times here, and the
02:46duration of the meeting.
02:47But I think half an hour makes sense.
02:49Then you can set the Recurrence pattern.
02:51So do you want it Daily, Weekly, Monthly...I think it makes sense to do this
02:55Weekly, so I'm going to leave it there.
02:56and I want to do it every week.
02:58You could do it every second week, if you'd like.
03:00Thursday morning is a good time for me, so I'm going to choose that.
03:04Notice, you can have more than one if you choose, so I could do Tuesdays and
03:07Thursdays every week, but I'm just going to leave it on Thursday.
03:10Lastly, let's set the Range of the recurrence, so starting on tomorrow, on Thursday.
03:16And when do you want it to end?
03:17Never, and it will just repeat every week forever.
03:20Or, end it after a certain number of occurrences.
03:23Or by a certain date.
03:26I'd like to end it...Maybe let's go a few more months out here...
03:29I want to end it by the end of 2007.
03:35Click OK when you're done with the current settings, and you'll notice that the
03:38information appears here in the Appointment item itself.
03:41Telling you what the Recurrence is.
03:43And those other items have now been entered in my Calendar.
03:46I can also categorize this, much like we did with e-mail messages.
03:52So, by clicking the Categorize button here, I can choose what category it goes in.
03:55And you can set it in more than one, but for now, this is an Administration type
03:59Task, so I'm going to put it in the Administration category.
04:02And that's going to color code the item, and it'll appear as such on my Calendar.
04:06Let's Save & Close.
04:08Here you can see this new item is now in my Calendar.
04:12Note it's orange, because it's been categorized as an Administration item, and
04:16that's a category I've set to orange.
04:19And noticed this little icon here that looks like a Yin&Yang arrow, and that
04:23indicates that it is recurring, it's going to repeat.
04:27If we back up and look at the Weekly view of my Calendar, we can see this.
04:31And if we look from of the Monthly view, and we look at it in more detail, we
04:38can see that particular appointment is going to repeat every week as I asked.
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Setting Appointment details pt. 2
00:00You may wish to mark some entries in your calendar as private.
00:04And in that way, even if you're sharing your calendar with someone else or
00:07sending it to someone else so that they can view it, you can hide the details
00:10of the private things and still have them show up at that time as being busy or booked.
00:14To set a calendar entry as private, simply open it up, and in the Options group,
00:21there's a small button that looks like a lock.
00:23Click that, and this will mark it as private.
00:26By marking it private, you ensure that other people won't be able see the details of it.
00:30Now that this has been marked private, notice the small lock icon in the bottom
00:34right-hand corner of the appointment.
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Creating Meetings and inviting people
00:00We've created appointments, and set the details on those appointments, but
00:04there's another type of item you'll commonly use in your Calendar, and that's a Meeting.
00:08Meeting Request is very similar;
00:10it's just an appointment we invite other people to.
00:12To create a meeting, up in the New button on the toolbar you can hit the
00:15drop-down arrow and choose Meeting Request.
00:18Or, in the Calendar you can right- click and choose New Meeting Request.
00:22Probably the easiest way however, is to do it in the same way as you would
00:26create an appointment.
00:27I'm just going to click here to add an appointment and call it "Budget Meeting".
00:30And I've created that Budget Meeting.
00:37Right now, it's an appointment, I'm going to drag it, it's goint to take a
00:39little bit more time than that, but it's still just a appointment.
00:42If I double-click and open it up, you can see up at the top here, it says
00:44"Budget Meeting - Appointment".
00:46Well, it has some of the same options as an Appointment, but to turn it into
00:49an actual meeting, all I need to do is invite people, up here on the Ribbon in the Actions group.
00:54So I'm going to click "Invite Attendees", and as soon as I do that, you may
00:57have noticed that the Ribbon changed, because there's different options
01:00available for a Meeting Request.
01:02And up at the top, you can see now, it's of Type:
01:04Meeting, instead of an appointment.
01:06The main thing that makes it a Meeting is having other people attend.
01:09So I'm going to click the To:
01:10button, and find some people to invite here.
01:12I can choose people out of my list of Contacts, or if you have another Address
01:16Book available, such as a corporate one, I could choose that also.
01:19Now, I'm going to choose some employees, and I'm going to say Dave is required,
01:23so I need Dave to attend.
01:25I need Joe to attend, and I could say Jane is going to be optional here.
01:30Now a third option here is to set something as a Resource.
01:32So if you invite a Resource, it's a way to book that thing.
01:36So, on your list of your corporate Address Book or whatnot, you may have things
01:40like meeting rooms and projectors that show up in your Address Book.
01:43And if you want to book those for your meeting, you can add them as Resources,
01:47or invite them as Resources.
01:49They won't reply to you, of course, but if they're available during that time
01:52frame, then they'll just be booked off for your meeting.
01:56Excellent, we've chosen some people who we're going to invite to this meeting.
01:59You can pick a location.
02:01Now, if you've invited a resource like a meeting room, you may have already
02:04handled that up there, but in this case I'm not using that functionality, so I'm
02:07going to put it in here in the Location.
02:09You have a place to put in some details about the meeting.
02:15Now of course, I just put in some plain text, but if you want to put in
02:18something else, such as attach a file to this Meeting Request, or possibly some
02:24more information, use the Insert tab in the Ribbon, and you have all kinds of
02:28options here to add other files, Outlook items, Business Cards, pictures,
02:32anything you might need.
02:33Now, once we've set it up, and we've invited who needs to attend this, one of
02:41the things we can do is change what's going to happen in terms of Responses
02:45when you send out the invitations, and that's in the attendees group here on the Ribbon.
02:49If we click this, you'll see that by default, it's going to Request Responses
02:53from the people you invite, and it's going to allow them to propose a new time
02:56if it doesn't fit into their schedule.
02:57Well, you can make changes to this so, although by default it will do this, I'm
03:02these persons manager except for Jane, and she's an optional, so I'm just going
03:05to uncheck new time proposals, it kind of has to be at this time, maybe for some
03:08reason, so you can control that, and before you send it out, make a modification
03:12so you can see what's going to happen.
03:14Now again, we have some the same options we did with an appointed, I.E whether
03:17this shows up as Busy in your Calendar or Free Time.
03:21When the Reminder is, so how long before you want to set a Reminder.
03:24I want to set it say, a couple of hours before to make sure everyone's prepared.
03:28I can set Recurrence for this meeting if I'd like, I can Catagorize it.
03:31Let's make it an Administration one since it's budgeting, and we've set this all up.
03:37Let's send this Meeting Request.
03:39Here you can see it's now in my Calendar.
03:41It's a Meeting Request, and the invitations have gone out via e-mail.
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Responding to Meeting Requests
00:00We've created a new meeting request in our own Calendar, and invited other
00:04people to take part in the meeting with us.
00:06But what does it look like when you're invited to attend a meeting?
00:08Well, we have a meeting invitation in my Calendar right now.
00:11I can tell it's a meeting invitation because it has a different icon beside it
00:15than an e-mail, which has just a little envelope.
00:17In this case, it looks like a calendar grid with a little envelope in the
00:20top right-hand corner.
00:21There's also a little bell icon here, and that indicates there's a reminder
00:25attached to this also.
00:26I can Left-click on it here to see the results in the Reading pane, and up
00:30at the top, I have some buttons that I might use to respond to this meeting request.
00:34But if I want to see all the details, I can double-click on it to open it up in its own window.
00:41Here, I have all information about this meeting request, and up in the Ribbon I
00:45have various responses and actions that I can take.
00:47Now, I can either Accept or Decline or set it as Tentatively accepted at this
00:52point, or, I can choose to go into the Actions group and click on Calendar, and
00:57this is great because the issue really is, I've been invited to take part in
01:00this meeting, does it fit into my Calendar or not? Do I have time?
01:04If I click on Calendar, it's going to take me directly to that day on the Calendar.
01:08I can scroll down here, and it's tentatively put it in.
01:11Notice the little barber pole looking line to the left here, that indicates it's
01:14not really been added, but this is where it would fit if I choose to accept it.
01:18So I can see that currently, it fits in nicely with my Calendar.
01:22I've got another meeting before it, but there's a little bit of time in between,
01:25and I've got a couple of meetings that day, but it does fit in here.
01:28So that gives me the information I need to make my next decision, which is,
01:32how should I respond?
01:33In the Respond group, I can choose to Accept it.
01:36And if I accept it, of course it will add it to my Calendar.
01:39By default, it will send the response now, and if I choose OK, it will send
01:43a simple message back to the person who requested the meeting, saying that I accepted.
01:47Now I can choose to edit that responce to add more text, add another question,
01:50or just communicate some additional information to that person who invited me if
01:54I choose, or I can not send a response.
01:57If I don't send a response, it still adds it to my Calendar, it's just not to
02:01let the person who invited me know I accepted it.
02:03That's probably not a good idea.
02:05It would be a good idea to let them know.
02:07I'm just going to Cancel for now and show you some of the other responses.
02:10We could Tentatively accept this.
02:12So we could tentatively accept it, it'll put it in our Calendar but mark it as a
02:15tentative item, and then we'd have the ability to go back and respond to it
02:18again later on, when we confirm that we're going to attend or not.
02:23We can also Decline.
02:25If you choose to decline, it's going to by default ask you to edit the
02:28response before sending.
02:29Of course, I can ignore that, but in many cases, if you're declining altogether
02:34a meeting invitation, you may want to communicate and let the person know why
02:37you've declined and what the issue is.
02:39Maybe you're going to be away on vacation or something like that.
02:43You may also Propose a New Time.
02:45If this just isn't going to work for you, you used your Calendar button here to
02:48check it out, you can propose a new time, and this will show you what is
02:52currently booked by the participants in that time period.
02:56So here's that day, and here is the free and busy information for the various
03:00participants in the meeting.
03:02Now currently, you can see that I already have something booked between
03:0512:30 and 2:00 o'clock.
03:07And here's where the new proposed meeting is set up.
03:09Now, if everyone is using Microsoft Outlook, or calendar information has been
03:14attached, then you may be able see the free/ busy information for everyone during that day.
03:20In this case, I could propose a new time but this one already works for me, so
03:23I'm going to Cancel.
03:26At this point, I think I'll simply Accept this meeting.
03:30However I do want to edit the response before sending.
03:33And I might want say something like "Please bring your research data."
03:37Of course, I could insert some of mine if I'd like as well if I wanted to attach
03:47a file with some of that data or some other information.
03:49But I just want to communicate something else back to the person who invited me to the meeting.
03:53I'm going to send that.
03:54So I've now accepted that meeting, sent the response back to the person who invited me.
04:00If we go take a look at my Calendar, and we take a look at that day, here's the
04:06new meeting that we just accepted.
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Creating Events
00:00The next type of item you might require in your Calendar is an all-day event,
00:04or simply an event.
00:05An event is something that, unlike an appointment or a meeting, dosen't block
00:10out that time as busy, whereas an appointment or a meeting like these ones in my
00:14calendar currently for this week will block that time out and I can't do
00:17anything else during that time.
00:18The flight to England here, that's an all-day event.
00:21So, even though I got that in my calendar for all day, there's other things I
00:24can still do with that time.
00:26So while I'm flying around here, I can organize my e-mail or begin a proposal.
00:29Now if I'd like to create a new event, for example, to attend a conference
00:34next week, I'll just click Next to go ahead to next week and now I'll create a new event.
00:39Now there's a couple of ways I can do this.
00:41One is, I can just add an appointment with... the Email Security Conference, and
00:49when I double-click that to open it up, I can choose this check box to make it
00:53an all-day event, and then I can make some other changes here.
00:56I'm just going to cancel this though and show you the other way you can do it.
01:00Let's get rid of that.
01:01If you put your mouse up here, you'll see a button pop up that says "Click to add event."
01:06So I'm just going to click that, and put in a new all-day event for the Email
01:14Security Conference.
01:15If I double-click and open this up, I have some other options I can set.
01:21Now, maybe this is a three-day conference, so it's going be from Wednesday to
01:25Friday, all-day event.
01:26Now one of the big things that happens with an event as I mentioned, is it
01:30doesn't mark the time as Busy, so you can see up here, the time is marked as Free.
01:34If you want to mark it as Tentative or Busy, you can do so.
01:38You need any additional information, put it in here, maybe I want to put in
01:47directions or other information I might need, the exact address of the Congress Center.
01:54And of course you can set some more of the options as you can with other
01:58items in your Calendar. Let's Save this.
02:00So here we've got the Email Security Conference.
02:04That's an all day event that goes over three entire days.
02:07That doesn't stop me from having other items in the Calendar over these days,
02:12because that time is still set as free.
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Creating Tasks
00:00In Outlook 2007, you can also create and track Tasks in your Calendar.
00:05You would create a Task if you need to remember to do something, but you don't
00:08need to set aside specific time for it during the day, and it's not going to
00:11take all day like an Event would.
00:13You can view Tasks in both the Weekly and the Daily views of your calendar.
00:17You can see I have two Tasks that are due today down here.
00:20If we want to add a new Task, you can right-click down her somewhere and choose
00:23New Task, or you can simply click down in the Tasks area below one of your other Tasks.
00:28Then type in the name of the new Task.
00:34I need to remember to make dinner reservations tonight, so I've entered a new Task.
00:39Now, currently it's starting, and it's also due today.
00:42I don't have a Reminder set on it, and it's in my Tasks folder.
00:46The flag indicates, because its dark red that it's due today, and I haven't set
00:50it in a category at this point.
00:52To set more details on the Task, I can double-click on it to open it up.
00:57So here's the Subject, I've got a Start date and a Due date.
01:00I can also set Status, Priority, and a percentage completed if I like.
01:04What I really want to do is make sure I set a reminder here, so I'm going to turn that on.
01:08And I'd like the Reminder to be right about supper time here. How about 4:30?
01:14It is for Friday, should put the details in here.
01:18So I'd like to make sure I make dinner reservations for Friday night, but I
01:36want to make sure I get those done tonight, so I'm still going to leave the Task as Due today.
01:39Let's save and close.
01:40And here you can see the changes I've made to that particular Task.
01:45Now you can see that there's a Reminder time set on it, and there's a little bell here.
01:49I have a couple of other Tasks, like bringing home milk.
01:51Now maybe I've been to the store and picked milk up at lunchtime, so if I want
01:55to indicate I've completed this task, I'll just click on the flag, and it will
01:58mark it as complete.
02:00Notice there's a little check beside it where the flag used to be.
02:02It moved the Task to the bottom of the list, and also it put a line through it
02:07to indicate that it's been completed.
02:08When you complete a Task, even as you go forward through your Calendar, it'll
02:12still show that completed Task, so you'll have a neat record of the things you
02:15did during that day.
02:16Let's look at the Weekly view.
02:19One of the great things about the Task list being available in your Calendar is
02:23if you do not do a task during the day, it will simply move it forward to the
02:26next day, even it it was already due or overdue.
02:29If you'd like to move the Task to a different day, the Weekly view is a really
02:33great place to do this, because instead of needing to open up each Task, you can
02:36simply grab a Task and drag it to another day.
02:40So I'm going to move that "make dinner reservations" over to Friday.
02:43Or, I can rethink that, and maybe I need to make sure I get it done on Thursday.
02:49Notice the colors of flags change as you move the Tasks around, so if they're
02:52due later, the color of the flag is lighter and lighter to indicate that.
02:57We're going to take a more detailed look at Tasks a little bit later on.
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Adding Holidays
00:00We've added some appointments, some events, some meetings to our calendar, and
00:04I'm looking at my monthly calendar here for December, and it's missing
00:07something kind of obvious: Christmas.
00:10If you want to add holidays to your calendar, here's how you do it.
00:14Go to the Tools menu at the very top, and from the list go to the bottom
00:17and choose Options.
00:18We'll start you in the Preferences tab, which is where we want to be, and in the
00:23Calendar section, you want to click Calendar Options.
00:27There's some other options we can set here, such as the definition of the work week.
00:31What we're looking for is Add Holidays.
00:35Choose what country you'd like to add holidays from, and choose OK to add
00:38them to your calendar.
00:39It will import those particular holidays.
00:42I'm going to click OK, and click OK on the Calendar Options, and in the overall Options.
00:49And now when I look, I have some things in here such as Christmas Day.
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Printing the Calendar
00:00We've got a great calendar set up here on our computer, but what if you need
00:03access to it when you're away from your computer?
00:06Well, you might want to print a copy of it.
00:07You can print right from the File menu, choosing Print, or, you can click the
00:13Printer icon here in the toolbar.
00:16You'll need to choose a printer to print to, and if you have access to more than
00:20one calendar, choose which one you'd like to print.
00:24Most importantly, you'll need to pick a Style.
00:26So the various Styles are Daily, Weekly, Monthly, and there's a couple of other
00:30Styles such as Trifold or Calendar Details.
00:34Choose your Style, and you can also modify the Page Setup, and more accurately
00:38define that Style as well if you'd like.
00:40Once you've picked a Style, choose a Print range.
00:43So, I've chosen a Weekly Style, I can get a month worth if I like or three weeks
00:47worth of weekly calendars.
00:50Then choose whether or not you'd like to Hide the details of a
00:52private appointment.
00:53So if any appointments on your calendar are set as private, that will hide them
00:57so it won't show you all the details of it in case someone should glance at or
01:01see your printed calendar.
01:02When you're done, you can click OK to print it, but lets Preview it so I can
01:06show you what it's going to look like.
01:09Here we've got the weekly view of our calendar, and if you want, you've got a
01:12spyglass icon here, you can click again to zoom in or zoom back out.
01:16I can go to look at multiple pages here, so here's the three pages I'm going to see.
01:22I can zoom in on any one of them, make sure I'm happy with it.
01:25When you're happy with that, click Print to print a calendar.
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Sharing Calendars
00:00In addition to managing your own Calendar, Outlook gives you the tools to
00:04share your Calendar information with others, and to allow them to share their
00:08Calendars with you.
00:09In the Navigation pane, you can get some help on this by clicking on "How
00:12to Share Calendars".
00:13It will open the Help, and take you to the appropriate location.
00:19You can also Search for Calendars Online.
00:23Microsoft has set up the Office Online website, and it's going to allow you to
00:27publish Calendars to the Office Online website, as well as use the Search
00:31functions here to find Calendars that have been published by others.
00:34So if someone you know, or an organization you work with has published a
00:38Calendar this way, you'll be able to search for it.
00:40The Search is not available at this time, but let's add a Calendar.
00:43How about the Boston Celtics 2006-2007 schedule?
00:46Outlook is asking if I'm sure I want to add this Calendar, and if I'd like to
00:54subscribe to the updates. I definitely do.
00:57Updates are great, because it means periodically, the system is going to check,
01:00and look for updates to this Calendar.
01:02And if updates have been made, it'll update them in the Calendar here, so I
01:05won't have to manually do that.
01:06So here I can see, side-by-side with my Calendar, is the Calendar for the Boston Celtics.
01:12Now, instead of the Celtics game Calendar, this might instead be a Calendar
01:16for a charitable organization I work with, or a Calendar for a team I'm
01:21involved with at work.
01:22The great news is, we can view them side-by -side here, and I can open up the details.
01:29Although it's here, you don't have to view it all the time.
01:31So when you're done viewing a Calendar, simply uncheck it under Other Calendars
01:34in the Navigation pane, and you can just go back to viewing your own Calendar.
01:38So you can have any number of different Calendars in here, but only view
01:41the ones you'd like.
01:44You can also Send your Calendar via E-mail.
01:47We took a look at this briefly when were sending e-mail earlier, but let's click
01:50it and see what we can see.
01:52So, it gives us some options here, which Calendar would you like to send?
01:55I just want to send my own Calendar. What date range?
01:59Just today, or tomorrow, next seven days, next thirty days, so on and so forth.
02:04You can specify specific dates if you'd like, so I'm going to say, I want to send this week.
02:12You can send either Availability only, some Limited details, or Full details,
02:17and there's some Advanced settings you can choose also.
02:19I'm just going to choose OK.
02:22And it attaches that information to the e- mail, and puts it in here in HTML format.
02:27That means, if I send this to someone who has Outlook, they're going to be able
02:31to open this attached ICS file and view it directly in Outlook, just like we did
02:35with the Celtics Calendar.
02:37If they don't have Microsoft Outlook, they can still open the e-mail, and almost
02:41any e-mail program will view HTML formatted e-mail, so they should be able to
02:45view the information in the e- mail just like this in any case.
02:51In addition to sending my Calendar via e-mail, I can also publish it.
02:55I choose to publish my Calendar, it's going to connect to the Office Online
03:00community and publish it that way.
03:02And again, you can choose some settings here.
03:03What time span you'd like, previous X number of days through the next X number
03:08of days, what level of detail again you'd like to make available, you can again
03:14limit it to only working hours.
03:16And then you can choose permissions, and this is very important.
03:19Do you want only people you invite to be able to view this Calendar, or anyone?
03:23Well, I'm going to say "Full details" here, and I'm going to say, only invited users.
03:30'Cause I put full details on there.
03:33There's some Advanced setting you can choose also, in terms of how often it
03:36updates, and things like that.
03:40The Calendar was published successfully.
03:42So it asked me if I'd like to send an invitation to let people access that Calendar?
03:47Yes I definately do.
03:48And I'd like to send an invitation to...Well, let's click the To:
03:53Button here and pick someone else on my list.
03:56Jane the Second Level Manager.
04:01In this way, you can share your Calendar information via e-mail, or you can
04:06publish it on the Internet and invite only certain people to see that, and you
04:11can even subscribe to the online Calendars of others.
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Managing multiple Calendars
00:00Outlook can manage multiple Calendars.
00:02In the Navigation pane, notice we have a group called "My Calendars", in which
00:06there's only a single Calendar called "Calendar".
00:09Of course, that's the default Calendar we've been working with all along.
00:12Beneath that is another group called Other Calendars, and there's one
00:15called Celtics in here.
00:16That's the Internet Calendar we subscribe to for the Boston Celtics basketball games.
00:20To view the Celtics Calendar, just check the box to the left of its name, and
00:23it'll appear side by side with our own Calendar.
00:25You can also create additional Calendars of your own.
00:28To do that, click the drop-down arrows here beside the "New" button in the
00:32toolbar and choose either Folder or Calendar. I'll explain.
00:37Outlook creates and stores everything in folders.
00:41So to create a Calendar, all you really need to do is create a new folder and
00:44tell Outlook it contains Calendar items.
00:46Let's create a new Calendar for our family responsibilities.
00:54We've now created a new Calendar called Family.
00:57To view it again we'll just check the box to the left of its name, and we can
01:00see the Family Calendar here.
01:02Let's create a new appointment in our Family Calendar to remember to drive the
01:06kids to school on the 15th in the morning.
01:13That's great, except I think it's going to take me longer than that, so I'm
01:16going to need to stretch this out a little bit.
01:19Make sure I have enough time.
01:20Now, it's obvious that I have a bit of a conflict here, but if you want to make
01:23that a little bit easier to spot, a good way to do it is actually view the
01:27Calendars a little bit differently.
01:29We can view them in Overlay Mode.
01:31Click the arrow here on a Calendar to overlay it with the others.
01:34And we'll do the same with the Celtics Calendar.
01:36I'm going to want to put my Calendar on top, because it's the primary one.
01:40And I can see the other Calendar items, a little bit grayed out in their
01:43respective colors in my Calendar.
01:46Notice it's put two items side by side here, because it's obvious there's a
01:49conflict between driving the kids to school, and the New Project Launch Meeting.
01:53So I'll either need to reschedule, the Product Launch Meeting, or arrange to
01:56have my wife maybe drive the kids to school.
02:00Let's take these apart again and view them side by side.
02:03I'm going to unclick the Family one and just look at the Celtics Calendar.
02:07I'd like to hit a basketball game.
02:08I go down to the bottom, there's a basketball game on this day and it's in town,
02:13so if I'd like to actually attend that game and there's nothing else to my
02:16Calendar right now, I can simply drag the Celtics game from the Celtics Calendar
02:20and put it in my Calendar. Note:
02:22Make sure you drag it to exactly the same time.
02:25It is possible to move it up and down when you do the dragging, so be careful
02:28of that.
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5. Managing Your Contacts
Viewing Contacts
00:00Let's take a look at managing your contacts in Outlook 2007.
00:03To view your contacts in the Navigation pane on the left, click on the Contacts button.
00:08In the Reading pane, you'll now see a list of all of your contacts.
00:11You can view your contacts in different ways.
00:13In the Navigation pane, under the header of Current View, you'll see some
00:17different ways to view your contacts.
00:18The Business Card view is nice and graphical, but it doesn't show very many
00:21contacts on screen at once.
00:23If you want to see some more, try Address Cards.
00:26So less graphics, but more people on the screen at one time.
00:29If you're making phone calls, and you really don't need to see address
00:31information right now, you can try the Phone List view.
00:33Phone List view fits a large number for contacts on the screen at one time.
00:37However, it's not very organized.
00:39You may need something to help you.
00:40How about grouping them together?
00:42And you can group your Phone List by some different things here.
00:45By Category, or By Location.
00:47But one of the ones I find most useful is By Company.
00:51When you divide your contact list up into groups like this, you'll see each
00:55group has a minus beside it.
00:57If you click the minus, you can collapse a group you're not using, and expand
01:00the one you want to work with.
01:01Let's go back to the Business Card view.
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Searching for Contacts
00:00There's a number of different ways to find contacts.
00:03The first way is up here at the top in the Toolbar where it says "Search address books".
00:08By typing something in here, it'll look for information in any address book
00:11you have available, be that a corporate address book you have, or your contacts list.
00:16It'll search all of them for you.
00:17And it doesn't have to be by name, although that will work just fine of course.
00:21If I know I need to talk to someone at Testco and I can't quite remember the
00:23person's name, I'll just put in their company name for example.
00:27Hit Enter, and it'll give me a list of all the people that had the word Testco
00:30somewhere in their information.
00:32Now maybe it's James the Manager I want to contact here, or whose information I need.
00:36I'll just select him from the list, click OK, and it will bring up James the
00:39Manager's contact card.
00:42Another way to search is where it says "Search Contacts."
00:46Now the big difference here is " Search address books" will search all the
00:49address books you have access to, whereas this one, "Search Contacts" is just
00:53searching my contacts.
00:54Notice it highlighted that over here in the left navigator.
00:57So, I'm going to be looking for someone whose last name ends with Pres, and I
01:01can't quite remember it.
01:03So I can just type in part of that, and it'll find everywhere that might be
01:06applicable in more than just their name of course, anywhere in their contact card.
01:10So notice I've got two people who have the word Pres somewhere in their name or
01:13in their information, and it found that for me just fine.
01:17Another way to quickly search through your list of contacts is using the buttons
01:20on the right-hand side next to the To-Do Bar.
01:22If I want to find someone whose name begins V for example, Or T, I'll just click
01:27on the T, and it will take to that area.
01:30So here's all the people whose names end in T. Also notice, that beside the
01:34Contact Search area, you see some letters that indicate what you're looking
01:38at here in the screen.
01:39So this is showing me the scope of the reading pane currently.
01:42It's showing me names in my contact list from SHA to VIC.
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Creating a new Contact
00:00To create a new contact, click on the New button in the toolbar.
00:04Or, you can right-click in a blank area of Contact window and choose New Contact.
00:09Or you can double-click in a blank area to bring up a new contact card.
00:13Let's begin by filling in the person's name.
00:16Notice that to the left of the name there's a button called Full Name.
00:28Clicking on that will make sure that Outlook has correctly sorted which is the
00:32first and last name, and so on.
00:33If it is unclear or incomplete, Outlook might bring this window automatically.
00:39Usually, it sorts it out just fine.
00:40Also, notice File as.
00:43So we've put in John Smith's information here, but you can choose how Outlook is
00:46going to file this contact card.
00:48The default is of course, last name first and what's really important here is
00:52that you're consistent with how you file your contacts, so you'll know how to
00:54search for them and find them in the list.
00:57Lets enter some other information.
00:58Notice I typed in Jsmith@smithcon as the email address, and it automatically
01:10filled in the Display as.
01:12So you can choose how it's good to be displayed.
01:14I'm leaving it as John Smith in brackets with the e-mail address.
01:17Next, you can put in a webpage address, an Instant Messaging addresses, if
01:24necessary or desired.
01:26Beside the e-mail address, there is a drop down.
01:29And this will allow you to choose from three different e-mail fields, so maybe
01:32John has more than one e-mail.
01:34We've just put in E-Mail 1 in here, let's put in E-Mail 2 as well.
01:37So I've put in his E-mail Address 1, his business e-mail address, and another
01:48one in E-mail Address 2.
01:49And you can switch between them.
01:50We also have a place to put in phone numbers, and again you can put more than
02:02one number in each of these fields by hitting the drop down arrow next to each field.
02:08However we do have four to work with here, so that's plenty for my
02:10purposes right now.
02:12We can put in an address.
02:13Now I did not put in a a complete address, and Outlook didn't recognize this as
02:22a complete address, so it pops up the Check Address window to make sure that
02:26I've done correctly.
02:27Now in my case, I just didn't do it completely.
02:29So I can move some things around here and set up correctly.
02:32This is helpful to make sure Outlook recognizes the address correctly.
03:03And again there's a drop-down list here, so you can put in multiple addresses.
03:06We can put in business address, a home address and another address.
03:09If you've got more than one address, you may want to check off this box to
03:13indicate which one is the mailing address.
03:15The first address that you type in will be set as the mailing address by default.
03:19There's also some other things we can add here.
03:20There's a place for notes.
03:28And also a picture.
03:29So if you have a picture of John you want to add to the contact information,
03:32simply click on the button here, and you can choose a picture.
03:39Notice we've also built what looks like a business card.
03:42We'll take a look at editing that further a little bit later on.
03:45In the Ribbon, there's some other actions we can do, and we'll take a further
03:48look at those a little bit later, but for now, I'm ready to Save & Close.
03:52And if we click on the "S" to find the Smiths, here we can see the contact
03:57information for John Smith that we just entered.
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Editing the details of a Contact
00:00Let's edit some more details for a Contact.
00:02Let's go find John Smith, who we worked on earlier.
00:07Here's John's contact card.
00:08To open it up, I'm just going to double-click on it.
00:12Here's all the details and information that we entered earlier.
00:15Notice that along the top in the Ribbon, there's a lot more things we can do.
00:18Let's start with the Actions group.
00:20If you've edited or made any changes to a Contact, of course, you can click Save & Close.
00:25You can also click Save & New to save this one and open up a new one.
00:29But there's something very useful hidden under here if you click this down arrow.
00:33Once you have created a Contact for somebody in a given company, you can
00:37create another contact card for anyone in the same company really easily by
00:41choosing this option.
00:42So here, it's copied over the information that's company specific, but given us
00:47space to fill in all the personal details.
01:03Once you've finished creating this new Contact, just click Save & Close, and
01:06it'll take you right back to the Contact you were working on earlier.
01:10Next, we can send this Contact to someone else.
01:13Just click the Send button, and it will give you some different options you can choose from.
01:17One is to send it as a Business Card.
01:19This is a good choice if the person you're sending it to also has Outlook 2007.
01:23You can also choose to send it as an Internet Format, or vCard, and Vcards are a
01:27good choice if the person you're sending it to isn't using Outlook.
01:30Any personal information manager they use will probably support the vCard format.
01:35Also, you can do in Outlook format, you can choose the "In Outlook Format"
01:38option if you're sending it to somebody who has Outlook, but you're not sure
01:41what version they have, or you think they have an older version.
01:44In this case, let's send it as a Business Card.
01:47And it opens up a Message window, or an e-mail window, and we can send it
01:51to whoever we'd like.
01:52Of course, we can type in some other details like a subject.
02:10Notice it puts the business card directly in the e-mail in HTML format and also
02:15attaches it as a VCD, or a Business Card.
02:19When you're done, click Send.
02:21The person you've sent it to will easily and quickly be able to add that
02:24Contact to their database.
02:25Of course, the next option is Delete, and that speaks for itself.
02:29Let's look at some of the other things we can see in the Show group here.
02:32We're looking at the General Information for this Contact.
02:35But let's take a look at some of the other details.
02:37By looking at the Details window, we can see their space for some other pieces
02:41of information, such as what department they're in, their manager's name,
02:44assistant's name, some things that you may find very important is that things
02:48like the name of their spouse or partner.
02:51Their birthday, their anniversary.
02:53You can also track what activities you've done with this Contact.
02:57Now in this case, as you can see here, I've sent some e-mail, sent a task, set
03:01some birthdays, and things like that.
03:03So whatever it is you've done with this Contact, if you've communicated with
03:06them via e-mail, sent them Tasks, sent them Meeting requests, you'll see
03:10whatever you've done with that Contact here in the Activities pane.
03:14Can also view and manage Certificates, so if you're using security and digital
03:18certificates, you can import or add them here.
03:21And of course there's another one for All Fields.
03:23So you can either View All Fields or as you can see here, User-defined fields.
03:27You can actually define some new fields if you like.
03:30Fields have different types, and with different formats.
03:35Other than user defined, you can take a look at any of the fields you've
03:37already set up, that you've viewed maybe from the General or Detail window,
03:41like Address Fields.
03:45In the Communicate group, you have buttons to do things with this Contact.
03:49So for example, if you'd like the e- mail John Smith, just click the E-mail
03:52button, and it will bring up a new e- mail and fill in John's e-mail addresses.
03:56Now it wasn't sure which e-mail I'd like to use so it just put both of them in
03:59there and I can take out the one I don't want.
04:03You can also click on the Meeting button, and it will send a Meeting Request to John Smith.
04:11Also, if your computer is hooked up to a modem, and you use it to make telephone
04:15calls, you can click Call to use the phone number here to call John.
04:19There's some other things we can do in smaller icons here to the right.
04:22One of them is to assign a Task.
04:25So, similar to launching a Meeting Request or sending an e-mail, this will send
04:29or assign a Task to John.
04:33You can open up John's website.
04:37So as long as you filled in that section, you can click on this to open up your
04:40web browser and see the website that you've listed in John's webpage address.
04:45Using the little direction button here, you can get a map, so if you've entered
04:48a address down below, clicking the Map button will open up Windows Live, and
04:53search for maps for that location.
04:55You might have to pick from more than one choice here, and then click Get Map,
04:58and it's going to show you a map for that area.
05:01So it might be very handy for you to get maps or directions to that Contact.
05:05Now that we've set most of the details, remember there's others other
05:10tabs available here.
05:12So for example, if you want a format or put more information in the notes, check
05:15the Insert tab to attach a file or another item, or maybe a picture into this
05:20contact card, or to format text.
05:26We can also insert a picture for this Contact, and we can do a couple of ways.
05:29From the Picture drop down here, we can choose "Add Picture", or we can click on
05:34the picture button here.
05:35Look through your list of pictures and pick one and click OK, and you can set a
05:41picture for that particular Contact.
05:42We'll come back and spend some more time in a few moments going over exactly how
05:46to manage this Business Card, how to make it look exactly the way you'd like.
05:51Let's Save & Close now that we've set all the details for this Contact.
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Configuring business cards for Contacts
00:00We've been looking at Contacts in the Business Card view, and you may
00:03have noticed that some have fancy Business Cards and others just have the basic information.
00:08You can configure a Business Card for any Contact.
00:10let's open up Bill Jones here, and configure a Business Card for Bill.
00:14To begin with, you may wish to provide a picture for Bill.
00:17So click on the Picture button here, to add a Contact picture.
00:23Choose one, and there's a picture for Bill.
00:25Notice, that there is an image that looks like a Business Card here, and the
00:28system will automatically try and generate one given the information you have.
00:32But if you'd like to create a more specific Business Card, click the
00:35Business Card button.
00:37Here we can edit the Business Card to make it look exactly as we'd like.
00:40To start with, let's give it an image.
00:42I'm not going to use this one;
00:44I'd like to use a different image for the Business Card.
00:51So I've chosen one, and the layout is probably the next thing I should do.
00:55Currently it's putting the image in the top left-hand corner of the Business Card.
00:59I think I'd like to use this one as a Background Image.
01:01Of course, I could set a Background Color instead if I'd like.
01:05So since I have a background image here, it doesn't look like it fully fills the screen.
01:09The reason why is I have it set to be aligned in the top left.
01:12There's all kinds of other alignment options, but what I think I'd like to do
01:15in this case, because it's a background is choose Fit to Edge, so it'll fill the entire card.
01:20Next, we see a list of all of the fields available that can show up on the
01:24Business Card, and, there is some editing options for each one.
01:27So we have these fields, and we can remove them if we don't want them to
01:31appear on the Business Card, or you can add other pieces of information from the Contact.
01:38Let's begin by editing Full Name.
01:42I'm happy with it at the top, I think that makes sense.
01:44But I can choose if I want it centered, or if I want it right justified.
01:48I think I'm going to leave it left justified, but I might like it a little
01:51bit bigger, so I'll increase the font size a bit, and I might like to change the color as well.
01:56I want to stand out a little bit here;
01:58I'm going to try white. That works for me.
02:02Next, the Company name I do want in there, and I'm going to go with a different color.
02:07I don't want to stand out as much as white, but let's go with grey and see how that looks.
02:11That's basically unreadable, so let's try something a little bit different here. Like black.
02:15Ok, so Bill Jones, Smith Contracting, and then I have the Project Manager,
02:23which is his title.
02:24I might've decided to take that out.
02:26So, let's remove that from the Business Card.
02:29Notice, I haven't removed it from the Contact information, it's still there, I'm
02:32just controlling what shows up on the Business Card.
02:35Next, you'll notice a series of blank lines, and there's one already in here, so
02:39I have Bill Jones, Smith Contracting, and a blank line.
02:41You can put more blank lines in it if you wish.
02:44I want to take the Address out of here;
02:45I'm not too worried about that.
02:48I just want the E-mail address and Phone number in here.
02:51So let's configure this a little bit.
02:53I'd like some more blank lines;
02:54I want some of this information to appear down below the clouds here.
02:57So I'm just going to move some of the blank lines up until I get the
03:01information where I'd like it.
03:02And I'll just move up more and more blank lines until it's set up the way I want.
03:19That looks good.
03:20I think I will configure the Business phone number a little bit here.
03:24It's very to see the way I have this text, but it actually has a Label on
03:27it that says "Work".
03:28You don't need to have Labels, but you can put Labels on any of them.
03:31For example, on Company, you could change this from no Label to a Label on the
03:35right that says Company.
03:40You see appear here on the Business Card.
03:42In this case I don't need it for Company.
03:44In my case, I'm only going to have one phone number, so I don't feel like I need
03:47it for Business Phone either, so I'll just turn that off.
03:52We have Bill's e-mail address, and Bill's webpage, and those look fine.
03:56So we've created a Business Card that looks the way we like.
03:59I'll just click OK.
04:00Now we can still see Bill's picture here, and we have Bill's Business Card.
04:04Now when I Save & Close, and you look at the list of Contacts in Business Card
04:07view, we can see the Business Card.
04:09And of course, if we share this and send it to somebody else, and they have
04:12Outlook 2007, we send them the Business Card, this is what they'll see.
04:16Of course, you definitely want to configure a Business Card for yourself, as
04:19I've done here with my Business Card.
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Categorizing Contacts
00:00As with other Outlook items, you can categorize your contacts.
00:04So for example, if we want to put Bill Jones' contact in a category, we can
00:08right-click, and choose Categorize, and pick a category, I'm going to
00:13choose Business here.
00:14Do the same thing with Joe Employee.
00:16You can also select a contact and use the Categorize button in the toolbar.
00:24Choose a category that way.
00:31Once you've chosen some categories, you can use them to help sort your list of contacts.
00:35So in the navigation pane, we can choose by category here to see your contacts
00:41grouped by category.
00:42So the Business contacts that categorized as Business contacts are all in one
00:46group, and the personal ones in another.
00:48In this way, you can collapse any of the groups and just work with the one you'd
00:52like, such as Business contacts.
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Creating Distribution Lists
00:00In your Outlook Contacts, you can also create Distribution Lists.
00:04You can create one by clicking the down arrow next to the New button in the
00:07toolbar and choosing Distribution List, or you can Right-Click on an empty area
00:11in your Contacts and choose New Distribution List.
00:14First you'll need to give your Distribution Lists a name.
00:20Then you'll need to select some members for it.
00:21If you want to pick them from your list, you'll use Select, or if you need to
00:24type them in and add them manually, there's another option to do that.
00:27Let's do a little of both and select some members first from my Contacts.
00:31I can also select them from any other Address Books I have access to, such as a
00:35corporate Address Book.
00:36I'm going to add Bill Jones here, and I'd like to add John Smith, and I have a choice.
00:41John has two entries in here, one for his work e-mail, and one for his home
00:44e-mail, and that's the one I'm going to choose.
00:48In addition to these two fellows that I just added or selected, I also want to
00:52add someone manually, who's not in my Contact List yet.
00:55So let's type in Fred.
00:59
01:03I can also set what type of e-mail Fred should be sent, but by default it's just
01:07going to use Internet Mail.
01:08And what Internet Format to use, and you can choose Text only or Outlook
01:12Rich Text if you'd like.
01:14But I usually just leave it and let Outlook decide.
01:16Now, if I click OK here, it's just going to add Fred to my Distribution List
01:19but not to my Contacts.
01:21If you'd also like to add this person to your Contacts, check this box and click OK.
01:25We've now created a Distribution List.
01:27Of course, we can add more folks later, or remove people from the list if we'd like.
01:31But I'm just going to click Save & Close.
01:35If we search down through the list here, now we can see the Distribution
01:39Group "Poker Buddies".
01:40If I double-click on it, I can open it up, set additional items here, there's
01:45also a place for Notes above the list in addition to the Members.
01:56What can you do with this List?
01:57Well, primarily you can e-mail or request a meeting with the group.
02:00And if you click E-mail, you'll be able to send an e-mail to your poker buddies.
02:08I'm just going to Save & Close the List and go into our Mail and show you what
02:13happens now that we've added the Distribution List to our Contacts.
02:16If I click New to create a new mail message, and click on the To:
02:20button to look at my list of contacts, now in the list, in addition to all of
02:24the entries for individual contacts, there's one with a different icon that's it
02:27shows two people for my poker buddies.
02:30When I click, select, and click the To:
02:33button to put it in the To:
02:33field and click OK, you can see Poker Buddies.
02:36And when I type in an e-mail here, it's just going to send this e-mail to
02:39everyone in that List.
02:40If you want to see who everyone is, you can click the plus button here, but be
02:45warned, and that's what Outlook is doing, once I expand the list, it'll stay
02:49expanded and I won't be able to collapse it again.
02:51That's okay, I just want to see who's in the list before I send the e-mail.
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Printing Contacts
00:00You can print your list of contacts very easily.
00:03You can click the Printer button in the toolbar or from the File menu, you can choose Print.
00:08You'll need to choose your printer, and the style you wish to print in.
00:14There's various styles, one I find particularly useful is Phone Directory Style.
00:18So when you've configured your contact database, you can print out a phone
00:21list quickly and easily.
00:23You can once you've chosen a style, set the Page Setup details, and Define the
00:29Styles more exactly, depending on what you like.
00:33You can print all the items or only the ones you've selected in the Contact list.
00:37I'm going to print them all because I'm printing a phone directory.
00:39Instead of printing it, let's just preview and see what it would look like.
00:44There's various different views, but in this case this is a quick and easy way
00:47for me to print a phone list.
00:49When you're ready to print from the preview, you can just click on the
00:51Print button.
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6. Tracking Tasks
Viewing Tasks
00:00One of the great new innovations in Outlook 2007 is how easy it is to see
00:05and manage your Tasks.
00:06From within your inbox, You can view your Tasks.
00:08On the right-hand side of the screen, notice the To-Do Bar, and you can see here
00:11that we have 4 Tasks today.
00:13To see more of it, you can either click on the bar directly, or click on the
00:16button above to expand the To-Do Bar.
00:18The top half, we have a date navigator and our appointments for today.
00:23Beneath that we have our Tasks.
00:24You see all the Tasks listed, and you can even click here where it says "Type a
00:28new task" to add a new Task.
00:31You can mark test as complete, if you'd like, or change when they're due, manage
00:35them to hover you need.
00:36If you double-click on one here, you'll open it up so you can set all of its details.
00:40There's two other places you can view and manage your Tasks.
00:43You can always view your Tasks from within your calendar as well, from either
00:46the weekly or the daily view.
00:50And you'll see your Tasks pane at the bottom.
00:52And of course, you can view your Tasks from the Task section.
00:55I'm going to click on it in the Navigation pane to go to my Tasks.
00:59Here's a list of all the Tasks, and if you look at the Current View group, you
01:02can see there's many different options for ways to view your tasks.
01:06We're looking at a Simple List right now.
01:08But we can look also at a Detailed List, or only Active Tasks.
01:12You can look at them by Category, or, and this is a very useful new tool, Task Timeline.
01:17So this will show you your Tasks and when you're supposed to have them done,
01:20a really good visual representation of what you have to do over the next
01:23little while.
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Creating a new Task
00:00There are several ways to create a new Task.
00:03You can click up at the top of the list here where it says "Click here to add a new Task."
00:07Let's add a new one.
00:13So I've added "Order Pizza for dinner".
00:16I can set a Status on it if I like, I could set a Due Date, the Completed
00:21Percentage, Categories, and I can say where it is, and also set a flag on it.
00:28So here's my new Task, "Order pizza for dinner".
00:31I can also create a new Task by right- clicking somewhere in the Task window and
00:34choosing New Task, or I can click the New button up in the toolbar.
00:38I can also double-click anywhere on the empty part of the To-Do List to bring
00:42up a new Task window.
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Setting Task details
00:00What Let's set some details on a Task.
00:03I've got a Task here with a Subject or a name of "Write remarks for chamber of
00:06commerce dinner", and I can set some more details on that.
00:14In addition to the Subject and the details, I can also put in a Start date and a Due date.
00:18I think I'm going to do these over the weekend.
00:21So, I'll set the Start date as Saturday, and I really need to have it done by
00:25Sunday, because it's in the middle of the week in the evening and I won't have
00:28any other time I don't think.
00:29I can also set the Status of it, and actually, I've started a little bit, and I
00:34could set the Status here, or I could just set the Percent Complete, and notice
00:38as soon as I set the Percent Complete to 25%, automatically turned the the
00:41Status to "In Progress".
00:43Priority is, well, let's say Low.
00:46In comparison to my business Tasks, this is lower priority.
00:49I can also set a Reminder on this Task, and Sunday is definitely when I want to be reminded.
00:55But 8 a.m is just too early;
00:57I'm unlikely to be looking at my computer at that point.
00:59So let's set a Reminder to two o'clock in the afternoon.
01:04There's additional details I can set for this Task.
01:07Let's look at the Ribbon here, and up in the Show group we have Task
01:12is currently selected.
01:13You can tell 'cause it's orange and kind of highlighted.
01:15And if I click on Details, it's going to show me some other information,
01:18including Date completed, Total work, Actual work, Company and so on.
01:21So if I want to put some other details in here, I might need to do that, but in
01:25this case I don't need to, let's go back to the Task view.
01:27Now there's some other things in the Ribbon I can do here, such as Manage Tasks.
01:31So if it was appropriate, I could assign this Task to someone else.
01:35I can choose them from my Address Book here, and it would send them an e-mail
01:41with a Task request with the settings I've completed.
01:44Notice some of the options down at the bottom.
01:46Keep an updated copy of this task on my task list, Send me a status report when
01:50this task is complete.
01:51In this way I can keep updated on what's happening with that Task.
01:55I'm going to Cancel the Assignment however, 'cause this something I'm going
01:57to need to do myself.
01:59Now if this is a Task I'm working on that someone else may be involved with, for
02:02example, my manager, I might want to Send a Status Report.
02:06Clicking Send Status Report, it's going to say "Task Status Report:" with
02:10the name of the Task.
02:11And I could for example send a status report off to my manager about how we're
02:17doing on this particular Task, or how I'm doing on this Task.
02:20I'm just going to cancel this for now.
02:25I could also of course Mark the Task as Complete, or I could Forward it off to someone else.
02:30I can set Recurrence on this Task.
02:33So, if maybe there was a monthly dinner where I had to write some remarks, maybe
02:39I set it up so the third Saturday of every month I do this, that way by the next
02:42week, by last week of each month, I'm ready for my remarks, maybe I'm the
02:46president and I have to open each Chamber of Commerce meeting.
02:49I can set the usual Recurrence settings.
02:51Now you can Skip a given Occurrence of it, or you can go back into the
02:58Recurrence settings and remove the Recurrence altogether.
03:02So it's just going to be this single Task with this single due date.
03:04Of course, like any of the other items, I can Categorize this.
03:09Put this as Personal.
03:10It's not really related to business directly.
03:13I can flag it for Follow up, but it is a Task, and I already have a reminder set.
03:16I can also set it as Private, so that way if it's in a format that other people
03:20could see, they won't be able to see the details.
03:23In this case that's not necessary.
03:24And of course, I have my Proofing tools, such as spell checking and others.
03:28And I've just put my remarks down here in the details.
03:30But remember there's other tabs in the Ribbon, so in the Insert tab I could put
03:34in Business Cards, Files, Pictures, whatever else makes sense.
03:38And I can format the text appropriately.
03:41But I'm happy with the Task at this point;
03:43I'm going to Save & Close.
03:45And here's the updated Tasks.
03:47Notice you can tell by the icons, there's a down arrow that indicates its Low Importance.
03:51We have the details here, we can see the Percentage Complete.
03:54The Category I've put it in, where it is, and we could tell by the color of
03:58the flag roughly what the Due Date is, I know it's not today because it's a
04:01very very light red.
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Using Reminders
00:00One of the things you can set on Tasks is Reminders.
00:03You can also set Reminders on e- mails and on Calendar items as well.
00:08Notice this e-mail in my Inbox has a little bell beside it;
00:10it has a Reminder set, and in my list of Tasks in my To -Do Bar, some have
00:15Reminders set and some don't.
00:17I don't have one set on Order Pizza here.
00:19So if I want to set one, I'll just right -click on my flag, and I'll be able to
00:23add a Reminder this way.
00:24I'm going to cancel this for now.
00:26Of course you can also do this when you're in the Task list.
00:32So I need to remember to Order Pizza for dinner.
00:35I can right-click and choose to add a Reminder that way, or I can just Double
00:39click and open the item up, and set a Reminder here in the details. And Save & Close.
00:48What happens when a Reminder comes due?
00:50Well, something will pop up like this.
00:54It will tell you the Subject or the name of the item that has a reminder set
00:58on it, when it's due.
01:00In this case to have one for Organizing my E-mail that's five hours overdue, now
01:04I can choose to Dismiss these.
01:07I can Dismiss them All.
01:09I can Open the items or I can Snooze them.
01:11I'll need to Snooze them one by one.
01:13But for example this Organize E-mail, I just want to Snooze that for half a day.
01:18I just decided I'm not to give time to it, so I'm going to click Snooze, and
01:22that one's now been Snoozed and it's off my list.
01:24My Project Meeting is two hours overdue.
01:27So if I was see what that was, I'm just realizing that maybe I missed a meeting,
01:31I can Double click on that to open up that item, or, I could simply select it
01:38and click Open Item to do the same thing.
01:40Now in nine minutes I'm supposed to Begin a Proposal.
01:44That's a Calendar item, and I can tell by the icon beside it looks like a calendar.
01:47I can Double click to open up that Calendar item or Appointment in this case.
01:52To work on my new project, complete the first draft.
01:54If I want to, I can Snooze that to remind me closer to the start of it, right at
02:02the start, or I can simply dismiss it.
02:05Once you dismiss a Reminder, you will not be reminded again, so be very careful
02:09with doing Dismiss All, if there's multiple Reminders that have popped up.
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Completing and deleting Tasks
00:00Eventually you're going to complete some tasks, so how do you go about
00:03marking them complete?
00:04Well again, there's multiple ways to do that.
00:06Of course, you can open the Task up, and set its status as Completed.
00:12Notice the Mark Complete button up in the Manage Task group went dark as soon as I did that.
00:16And it automatically set the status to 100% complete.
00:19That one has a line through it now, indicating that's been marked complete.
00:23I can also mark a Task as complete, simply by clicking in the Flag column.
00:28If I've done that in error, just click the Flag column again to set the Flag
00:31back, or right-click to chose a different Flag, Add a Reminder, or Mark it as Complete.
00:38Notice, marking Task as complete does not remove them from your Task list.
00:42So if you've done us a while ago and you don't need to see it on the list
00:45anymore, instead of just marking as complete, you can go ahead and delete it.
00:48You can select the item and click Delete on your keyboard to do that, select it
00:52and click the Delete button in the toolbar, or you can right-click and choose
00:55Delete to get rid of the Task.
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7. Using Notes
Creating new Notes
00:00Sometimes you'll feel the need to just scribble something down quickly on a note.
00:04Maybe it's not appropriate to create a Task or a Calendar item for it or
00:07even send an email.
00:08You just want a quick place to write it down.
00:10In Outlook, Notes is the place to do that.
00:12In the Navigation pane, click on Notes.
00:14And here you can make notes, and these are the virtual equivalent of sticky notes.
00:19To create a new note, you can click on the New button in the toolbar, or you can
00:23right-click in the Reading pane and choose New Note, or just double click on a
00:27blank area of the Reading pane, and it will pop up a new note.
00:31Then just type in whatever it is you like to jot down.
00:44You can leave your note open as you move around throughout the application, or
00:48even into other applications.
00:50Notice down on the Taskbar, this note is opening its own window, and it will
00:54stay there so I can leave it open and my notes will stay down there and I have
00:57access to them even when I'm in another application.
01:00When you're done writing a note, simply click the "X" to close it.
01:03Whenever you close a note, it will save any changes you've made.
01:05And to go find it again, just go into the Notes.
01:09Here's the note I already had, and my new note.
01:11Up on the toolbar, there are some options to view the notes in different ways,
01:14so you can view them as Large Icons, Small Icons, or on a List.
01:19Also, in the Navigation pane under Current View, there are some other options.
01:24You can also view them in a Notes List.
01:26You can say "Only show me notes I've made in the last seven days" which can be
01:29very useful to only see the recent ones or view them by Category.
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Forwarding Notes
00:00It's great that I've made these notes for my own use, but what if I want to send
00:03them to somebody else?
00:05Well, there's no problem with that.
00:06I've made a note that Mom wants running gear.
00:08If I double-click to open up this note, I can forward it on to someone else.
00:12I can do that by clicking the little Note icon in the top left, and then
00:16choosing an option here, and one of them is Forward.
00:20Another way to do this is to right- click this note and choose Forward.
00:24And this will open up an e-mail, and allow me to pick somebody, or people to send this to.
00:28So I'm going to send this to Jane, my sister.
00:33Click OK, I can type an additional message here if I'd like, and click Send.
00:37And in this way, I've used the note, and I've sent a copy of it to my sister as well.
00:41She's using Outlook, she'll be able to take that and stick it in her Notes View
00:44also, and she'll have access to it from there.
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Date/Time Stamps
00:00We've got some notes now, but how do we know when we made them?
00:04Well, if you open up a note by double- clicking on it, you look at the very bottom.
00:08It keeps a date/time stamp of when that note was last modified, and that can be valuable.
00:12Right now, those one was last modified at 1:36, but if I make a change, instead
00:17of "I'm not sure of the author ", I'm going to change that to:
00:21"I think the author is "Morgan"." I think that's the last name possibly. Not sure.
00:29I'm going to close that note.
00:31Now if we open it back up, you'll see it's changed here, and the new
00:36date/time stamp is on there.
00:38And of course this is how the system figures out which ones you had in the last seven days.
00:43And you can sort these by the Created date.
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Categorizing Notes
00:00So far in Outlook, we've been able to assign categories to everything.
00:04The same set of categories, so that we have a nice cohesive way to organize things.
00:08And of course notes are no different.
00:09You want a site category on a note, simply click on it, and you can either click
00:15on the Categorize button in the toolbar, or you could right-click on the note
00:19and choose Categorize.
00:21Now, you can choose one of the categories from the list, and if I choose
00:24Business, it'll change the color of the note.
00:27Of course you can open the note as well, and click on the Note icon in the top
00:32left corner to also Categorize.
00:34And remember, you can also go into All Categories to manage the names of the
00:38categories and even assign a note more than one category if appropriate.
00:48If you look at the notes in a List format, you can see when it's got multiple
00:51categories, whereas if you're looking at it in an Icon view, you'll only see the
00:55first of those categories, and that's the color of the note.
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8. Advanced Emailing
Adding additional email accounts
00:00Outlook can manage multiple e-mail accounts.
00:03Let's add another e-mail account.
00:04Go to the Tools menu and choose Account Settings.
00:09Here's a list, and we're on the E-mail tab of all the different e-mail accounts
00:12that are currently set up in the system.
00:14Right now now we only have one.
00:16If there's some problem, or you want to make changes to that account, you can
00:18select it and click Change, or you can try the Repair button.
00:21Or, of course, you can Remove it if you like.
00:23We'd like to add another one, so let's click on the New button here, and it's
00:26immediately going to ask you what type of service you want.
00:28Exchange or these others are all Internet types of accounts.
00:32Or Other, and Other are for special types of accounts, like a Fax Mail Transport
00:35or an Outlook Mobile Service.
00:37We're just going to leave it on the top one.
00:40And now it needs some information from you, and Outlook is going to try and
00:43figure out on its own exactly what it needs to connect and set up that
00:46e-mail account for you.
00:47So we'll try that first.
01:03You can click Next when you're done.
01:04And the system is going to try and establish a network connection and figure out
01:09who you are, what the name of the servers might be, use the credentials you gave
01:14it to try long onto a server and make the connection.
01:16In this case, Outlook actually figured out the name of my service provider, used
01:20all my settings, found the mail servers, made the connection, sent a test
01:24message, and everything is ready to go.
01:26It also knows that it's a pop3 e- mail account, which is a common type of
01:29Internet e-mail account.
01:30If this didn't work, or if you want to manually configure it, you can check this
01:34box to manually configure server settings instead.
01:36Now I didn't need to do this, but I want to show you some of the options you can choose.
01:41It's a good idea to have Outlook automatically remember your login information.
01:45That way, you won't have to type it in each time when you send and receive messages.
01:49Now, click on More Settings for more options here, and the one that might
01:53get you if you're having errors is that your outgoing mail server might
01:56require authentication.
01:57Now this is already turned on for me, so I'm ok.
02:00When you come in here to your Internet E-mail Settings, you can test account
02:03settings and this is really handy.
02:05You can have Outlook check to see that it can connect to it and send and
02:08receive e-mail messages.
02:09And if it successful, you'll know that everything is working fine.
02:11Excellent, let's click finish.
02:14Now we have both e-mail accounts that we have set up in the system.
02:21And only one of these is going to be the default, and right now it was the one
02:24that was in here first.
02:25Send from this account by default.
02:27If you'd like to send from a different account by default, you can click it in
02:30the list and click Set as Default.
02:32I'm going to set it back.
02:35And you can also reorder the list if you'd like.
02:41This is a more use if you have more than two.
02:44So I've got my Outlook 2007 as my default account.
02:48Let's click Close, and when we send a new message, let's see what that means.
02:52Means when we're going to send an email address now, we can actually choose
02:55which one to send it from.
02:57As we set up in the accounts, Outlook 2007 is the default one, but if I want I
03:01can choose to send a message from one of my other accounts also.
03:04And you can see up here that the messages is going to be sent via
03:06mailsender@rogers.com, instead of from the Outlook 2007 e-mail account.
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Creating and using Signatures
00:00Outlook 2007 will allow you to customize your e-mail messages by
00:04adding Signatures to them.
00:05To configure Signatures, simply open a new e-mail message.
00:08In the Ribbon, in the Include group, you'll see a button for Signatures.
00:12And when you press it, it'll allow you to choose from any Signatures you have
00:15configured, and also click Signatures to configure them.
00:18You can see that I currently have two different Signatures set up, one for Work
00:23(Business Card), one for Work (plain), and they just look a little different.
00:28I can also choose to associate different Signatures with different e-mail
00:31accounts, so if I send it using one of my alternate e-mail accounts, it may have
00:35a different Signature attached.
00:37I can control when I create a new message versus a reply or forward, if any of
00:42my Signatures are attached by default.
00:44Even if you don't attach any by default, you can always of course add your
00:47Signatures using the Signatures button in the Ribbon.
00:49Well I've got a couple of work Signatures configured, but I need a personal one.
00:54So let's go and create a new one.
00:56First we'll need to give it a name.
01:02Once you've named it, you'll need to use the Edit Signature box to edit and
01:06create the Signature itself.
01:07Type in the information you need, and then we can use the Editing tools to configure it.
01:44So I think I'd like my name to be a little bit bigger, I'll choose a larger font.
01:49Or maybe bold it.
01:50I could also choose a different font for the rest of the message if I'd like.
02:01And of course I have my Bold, Italics and Underline options here.
02:04In addition, you can change the colors.
02:07Automatically, it will just be black, or if you're using a theme for your
02:11e-mails, it will use one of the colors that fit with the theme.
02:14I can pick one of the colors on a theme or I can choose another standard color.
02:19Here, let's just choose dark blue.
02:22In addition, you can also choose the alignment of the text, you can add picture
02:30or hyperlink in here, or, and this may be the easiest way to do it, especially
02:34if you're creating your own and you already have a Business Card in your
02:36Contacts, just click Business Card.
02:38and it will allow you to choose from your Contacts and pick a Business Card.
02:45So I've added the Business Card.
02:46Now this is my personal one, so the Buisness Card might not be appropriate, I'm
02:50going to take it back out.
02:55I've configured my Personal Signature, I'm just going to choose OK.
03:02Now currently I've got a message here that has my Work (Plain) on it, if I
03:06want to different one, I'll click the Signature button, and instead I'll just choose Personal.
03:11Notice I don't have to go back edit it.
03:13If you choose a different Signature, it just changes it for you.
03:16So there's no need to directly edit the message.
03:18Also notice, one of the bonuses of having the Business Card in your signature,
03:21is it will also attach it to the e-mail, so if you send an e-mail to someone and
03:26your using your Business Signature, and they're using Outlook, they'll be able
03:29to add your information directly to their Contact database quickly and easily
03:33using the Business Card.
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Customizing the look of your email messages
00:00You can control the look and feel of your communication in Outlook by applying
00:04stationary themes and backgrounds to e-mail messages.
00:07To configure a theme for your e-mail messages, go to the Tools menu and choose Options.
00:13Click on the Mail Format tab, and the Stationery and Fonts button.
00:19Notice you can set different fonts for new mail messages or replying.
00:23But if you choose a theme, those fonts will be set as part of the theme.
00:26So let's pick a theme.
00:27Here's a list of themes.
00:30Notice some of them are full themes, such as the Afternoon theme, which includes
00:33background image, fonts, styles, and even icons for things like bullets.
00:39Or some of them, such as Bears, are simply stationary, so in essence, just
00:43a background image.
00:44Let's choose the Canyon theme as it's quite distinct.
00:48Now when we click a New Message, it's using the Canyon theme.
00:55You can set themes for all of your messages in Outlook, but you can also control
00:59the background images and themes of colors, fonts and things like that on an
01:03individual message basis.
01:05Create a new message and click in the Message Details box.
01:09Then go to the Options tab, and in the Themes group you'll see some different
01:13options you can choose, such as changing the theme.
01:18You can change the colors.
01:21You can change the fonts.
01:24You can change some of the built-in graphics.
01:27You can also change the page color, or the background image for the page.
01:31Click on this button and you'll have the option to choose from different colors,
01:34some from the theme, other standard colors, you go to More Colors or choose Fill
01:39Effects, and there's a lot of flexibility here.
01:41For example, instead of just choosing this one, we can select a picture and have
01:48that be our background image if you'd like.
01:52Or you can choose a gradient, So let's make a gradient of two colors here from our theme.
02:04We'll do it vertically.
02:05Left to right, you can also include textures here or other patterns.
02:13So in this way you have complete control over the background, the themes and
02:16colors of each message.
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Polling with Outlook
00:01Outlook 2007 provides tools for you to conduct polls via e-mail.
00:05So you can create polls using voting buttons, send them out, get the results
00:09back and track those results.
00:11Let's create a poll.
00:12Just open a new e-mail message, and in the Options tab of the Ribbon, one of the
00:18options is Use Voting Buttons.
00:20If we press this, we're going to be given some options.
00:22Would you like to have Approve or Reject, Yes;No, Yes;No;Maybe, or something custom.
00:28Let's just go with a simple Yes;No in this case.
00:31You'll need to choose who you're going to send it to.
00:33Going to send it to myself.
00:37And I'll send it for my alternate account here just so that I can get it to work properly.
00:43So let's put in some details about this.
00:57So I've put in a poll that says "Should we have an open bar at the Holiday party?"
01:00Think I know what the response will probably be, but let's send out this poll.
01:05When I Send/Receive my e-mail next, that will be send out.
01:08What does it look like when you're asked to respond to a poll?
01:11Well I've got a message here I've been asked to respond to.
01:14Notice in the Reading pane it says "Click here to vote."
01:17"Please use the voting tools to indicate if you think Friday morning at 10 AM is
01:20the best time for the status meeting."
01:21I can click on these and then vote here.
01:24Or, I can double-click to open the message, and I see the same message and also
01:28at the top, "Vote by clicking Vote in the Respond group above."
01:31There is the Respond group.
01:33Here's the Voting tools.
01:34And I can choose Yes, No, or Maybe, Let's choose Yes.
01:38Notice that when you choose Yes, it's going to send a response.
01:40Of course, that response will be sent via e-mail, and I can choose to just
01:44send it now, saying what my answer was, or I can edit the response before
01:48sending if I'd like.
01:49I'm just going to send the response.
01:51Notice it says "You responded Yes on Friday December", and the time.
01:55I'm going to close this message now.
01:59So, when you send out a poll and people reply to it, how do you recieve the results?
02:03Well, you get the results in e- mail messages, such as this one.
02:09The sender responded "Approve."
02:10If you want to track the results for more than one people at time, you'll need
02:15to go to Sent Items and look for the poll you sent out.
02:19Here's one I sent out.
02:20Notice the different icon that indicates that this message has a poll attached to it.
02:24If you double-click to open the message that you sent out, You'll see a new
02:28group in the Ribbon called Show.
02:30We're showing the message now, but if you want see the results, choose Tracking,
02:34and here you'll see the results.
02:35I had one reply here, which was Approve, and zero Reject, and you can see all
02:39the details of who responded, how they responded, and when.
02:42Also remember, you can Copy and Paste this information into an Excel Spreadsheet
02:47or something like that, if you'd like to create a different kind of report.
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Tracking messages
00:00Outlook will allow you to track when recipients both receive and read
00:05e-mail messages you send.
00:06To turn on tracking for a given e-mail message, go to the Options tab of the
00:10Ribbon, and in the Tracking group, you'll see two options.
00:13One to Request a Delivery Receipt, and that Delivery Receipt will be an e-mail
00:18that you'll get when the message lands in that person's inbox.
00:21And another to Request a Read Receipt.
00:23So you'll get this one back when they actually read the message.
00:26Now bear in mind, two things have to happen for these receipts to work properly.
00:30Number one, the person who your sending it to needs to be using an email program
00:34that understands Read and Delivery Receipts, and that means probably they're
00:37going to need Outlook.
00:38Second, they have a choice on whether or not to respond to these Read Receipt
00:42requests, so they can decline, and you can also set Outlook to automatically
00:47decline to send these receipts if you like, so you may or may not get a response
00:50depending on what choices the person you're sending it to has made.
00:53We've chosen some tracking on this particular e-mail message, so let's send it.
00:57In my Inbox, I've got a Tracking Receipt here.
01:03So this message to Sean P. Conrad, with a subject of "Tracking" sent on a
01:08certain date and time was read at a certain date and time.
01:10So you can get e-mail messages back for those Read Receipts.
01:16If you want to track it on a per message basis, maybe you sent this message to
01:20multiple people and you want to see who read it and when, find a message in
01:24the Sent Items folder.
01:26And when you look in there, it will have an icon next to it that indicates
01:29there's something special about this, that there's some tracking options turned on.
01:33Open it up, and you'll be able see in the Ribbon in the Show group an option
01:37for Tracking, and you can see who read this message and when, or who received it and when.
01:45You can manage how Outlook treats Read and Tracking Receipt requests in your Options.
01:51So from the Tools menu, choose Options, and in the E-mail section of the
01:57Preferences tab, choose E-mail Options.
02:03Then choose Tracking Options.
02:06Here you can set your options for tracking.
02:08One of them is "After processing move receipts to", so if you use tracking
02:12regularly, you can have your tracking messages automatically move to Deleted
02:17Items or moved somewhere else.
02:19So you can save them in a given folder if you'd like.
02:23You can also Delete blank voting and meeting responses after processing.
02:27So once Outlook has tracked the responses to those, you can delete the messages
02:31that come back to the receipts themselves.
02:33You can also say "For all messages I send, I would like to send Read
02:37and/or Delivery Receipts."
02:38But I don't recommend this.
02:40If you ask for a Read Receipt on every single message you send, chances are
02:44the people you're e-mailing are quickly going to set their Outlook to never send a response.
02:48So I recommend you only turn on Read or Delivery Receipts on messages that are
02:52important and only do it once in a while.
02:54These bottom options will determine how your Outlook handles requests for
02:59receipts, whether you always send a response and that would happen
03:02automatically, or never send a response, also automatically, or to ask you.
03:06And that's the default.
03:08So before sending a response, Outlook will ask if you'd like to respond or not.
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Directing replies to another email address
00:00Sometimes you may like to send out an e -mail message, and when people reply,
00:04have the reply not go to you.
00:06In the Options tab on the ribbon of your new e-mail message, go into the More
00:10Options area, and there's option here to Direct Replies To, somebody else.
00:15When you click on it, it's going to bring up the full Message options.
00:18So, this includes other things as well, such is your Importance, Sensitivity.
00:23Your Security Settings, and of course your Voting options as well, and your
00:26delivery and read receipts.
00:28But one of the options here is to have reply sent to somebody other than
00:31the person sending it.
00:32So I'm going to select some other names here, I'm going to choose Fred.
00:36So I'm going to have the replies not go to myself, I'll take me out, and only
00:40have the replies go to Fred.
00:43Course, you could have the replies go to both if you like.
00:45I'm going to close my options here, and send this message.
00:51Now, here's a message I already have, that was sent with those same options.
00:55So if I open it up, and I choose Reply, Notice it came from Mailsender@Rogers.
01:00But if I choose reply, the person that's filled in is Fred MacKay.
01:05So you can use this in situations were you need to send an e-mail and have the
01:08response is go to someone else, maybe to a single person other than yourself.
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Configuring the Junk E-mail Filter
00:00A challenge we all face in dealing with our e-mail these days is handling
00:04junk e-mail or spam.
00:05You may have noticed the Junk E-mail folder that's here by default when you
00:08first open up Outlook.
00:09Outlook comes with a junk e-mail filtering tool, and it's turned on by default.
00:13To change your junk e-mail settings, go to the Tools menu, and choose Options.
00:19From the Preferences tab here in the E- mail section, click on the Junk E-mail
00:23button, and it's quite prominent because it's blue.
00:25Here's all of your Junk E-mail Options.
00:29Notice by default it's turned on, and the most obvious junk e-mail is moved to
00:33the Junk E-mail folder automatically.
00:35If you like, you can turn it off, and have No Automatic Filtering.
00:38Now in this case, if you have somebody set up in your Blocked Senders list,
00:42it'll still put them in the Junk E-mail folder, but it won't do anything else.
00:45Only those in your Blocked Senders list would be put in the Junk E-mail folder.
00:49With the e-mail environment today, that's usually not a valid option.
00:53Although it's set to low by default, you can also set it to High, in which case
00:57more things will be classified as junk e-mail automatically.
00:59But you should check your Junk E-mail folder regularly for real message that
01:04you want to keep, so that you can move them back in to your Inbox, where appropriate.
01:07In my experience, Low and High both will get some real messages and
01:12classify them as junk.
01:13So since you're going to have to be checking the Junk E-mail folder anyway, I
01:16recommend you set it to High at a minimum.
01:18You can go one step higher than that actually, and say "Only e-mail from my
01:22Safe List can come in."
01:23So only from senders I've deemed safe, e-mail that's sent to recipients I've
01:27deemed safe, or their entire domains will be put in my Inbox, and everything
01:32else will be classified as e-mail.
01:33Now by default, anyone in your Contacts database would also be classified as a
01:37safe sender, and those messages would stay in your Inbox.
01:40You're going to have more things in your Junk E-mail box, at least initially
01:43this way, but it'll quickly allow you to build your list of safe recipients and
01:47senders so that you only get the e-mail you want.
01:49I'm going to set this back to High.
01:52There's some other options we can set here.
01:53There's an option to permanently delete suspected junk e-mails instead of just
01:57putting them in the Junk E-mail folder.
01:59Now for most of us, this isn't going to be a good option, because on the
02:02occasion where the Junk E-mail folder identifies a real message I want as junk
02:06and puts it in the folder, in this case it would just delete it altogether, and
02:09I'd never even know.
02:10However, if you've been using Outlook for quite a while, and you've got your
02:13junk e-mail filter highly fine-tuned, you have your Safe Senders and Safe
02:17Recipients lists well built, and you almost never see anything that shouldn't be
02:21there in your Junk E-mail folder, then maybe you could turn that on.
02:24You have the option to Disable links and other functionality in phishing messages.
02:28This is turned on by default, and it is recommended.
02:31And that just means, if you get a message it classifies as junk, it might be a
02:35phishing message, which means it might be, for example from a scammer or spammer
02:39sent you e-mail that's designed to look like it comes from your bank in an
02:42effort to try and steal your personal information, will disable all the links.
02:45Simply put, if it's in the Junk E-mail folder, the system is automatically, if
02:49this is checked off, going to disable all links and pictures and things like
02:53that in the e-mail messages, and that just makes good sense so that when you're
02:57looking at your junk e-mail to make sure it's all junk, you don't accidentally
03:00click on one of those links and cause yourself a problem.
03:02By default, it will warn you about suspicious domain names in e-mail addresses,
03:07and that just makes good sense.
03:08Also at the bottom, when sending an e- mail, by default, this is turned on, the
03:12system will postmark the messages to help e-mail clients distinguish what's
03:15real and what's junk.
03:16Now all this really means is it'll take an extra second or two when it goes to
03:19send an e-mail message to put on this little postmark.
03:23Spammers can't afford to take that extra time, the computational power to
03:26generate that postmark, so they won't do it.
03:28It means if you're sending an e-mail to someone you haven't sent before, so
03:32maybe you're not in their Safe Senders list or their Contact database yet, they
03:35can look at this postmark with their Outlook program and know that it comes from
03:38someone real and that it's not junk.
03:39So leave this on to ensure that your e- mails don't get classed as junk by others.
03:44Now let's look at some of the Safe Lists.
03:46First is, Safe Senders.
03:49This is a list of e-mail addresses or domains that are safe.
03:53So if an e-mail comes from one of these domains or a e-mail addresses
03:56will automatically classified as safe and we will not put it in the Junk E-mail folder.
04:01Now you can add individual e- mails or entire domains to the list.
04:05For example, I've added Halogen Software here.
04:08So, any emails coming from any e- mail address @hologensoftware.com are
04:13automatically considered safe and will not be subjected to the junk
04:16e-mail filter rules.
04:18Also notice by default, it says " Also trust e-mail from my Contacts."
04:22So anybody who sends me an e-mail that's in my Contact database, chances are I
04:26don't want to filter that as junk, so this makes sense to leave turned on.
04:29You can also click on "Automatically add people I e-mail to the Safe Senders list."
04:34That way if I send an email to someone by typing in the To:
04:38box for example, and they're not in my Contact database, the system will
04:41automatically add it to this list.
04:42It's a great and easy way to automatically build the Safe Senders list, and I
04:46recommend you turn it on.
04:47Note that, for these lists, you can import and export these from a file, so if
04:52you had a previous version of Outlook, or a different e-mail program that
04:56included a list of Safe Senders, and you exported that, you could then import it
05:00into Outlook here, or vice versa.
05:01Now let's go to the Safe Recipients.
05:05In this case, e-mails sent to an address or domain name on the Safe Recipient
05:08list will never be treated as junk mail.
05:10This is really something that you run into when you subscribe to mailing lists, I find.
05:14So for example, the Bugtraq mailing list at Security Focus.
05:18Any e-mails that were sent to that list, I have put in my Safe Recipients list,
05:22and of course you can add both e- mail addresses or an entire domain name.
05:26So, I could cover all of the different security focused mailing list just by doing this.
05:35And again, we can Import or Export this list from a file.
05:39We have another tab for Blocked Senders.
05:41When you add someone to the Blocked Senders list, any e-mail coming from them or
05:45their domain if it's listed by domain here, will automatically be treated as
05:48junk and thrown in the Junk E-mail folder.
05:50And of course we can Import or Export this list as well.
05:53Lastly, we can make blocking international.
05:56By blocking Top-Level Domains or Blocked Encodings List.
06:00Let's start with the Top Level Domains.
06:02Top-level domains are typically things like countries.
06:06So for example, if I decided that I was getting a whole bunch of spam from
06:12Turkmenistan, I could just say any e- mail coming from Turkmenistan, I'm going to
06:17classify as spam and put it in my Junk E-mail.
06:20You have to be very careful doing this, because if you can, if you rule of an
06:23entire country and there's anyone who sends you a valid e-mail from that
06:26country, it will just get classified as spam.
06:29However, sometimes you'll get all barrage of e-mail from certain overseas
06:32country, and you'll want filtered it out, and this is an easy way to do it.
06:36Another thing you can do is block e- mails with a certain type of encoding.
06:40So for example e-mails that are in other languages that you don't
06:43understand, you can easily just filter them all out and tell the system,
06:46"These are all junk."
06:47The best way to do this I find is just to select all, and uncheck the only one
06:52that the majority of us understand, and that would be US ASCII.
06:55If you're an English speaker, then than this is probably the only encoding you might need.
06:59If you speak another language, make sure it's not on the list.
07:01I'm going to click OK, and filter out all of these except US ASCII 2.
07:08Click OK when you're done setting your options, OK again.
07:11And now you'll find that your new settings have taken effect, and whenever you
07:14receive new e-mail, it will automatically run this filter and treat the
07:18messages accordingly.
07:19Well let's take a look at the Junk E-mail folder, and some of the messages I've got in here.
07:24Open one of the messages up, and you'll note that in the Junk E-mail group in
07:28the Ribbon, there's some other things you can do.
07:30So if you want to Block this Sender, you can click the Block Sender Button, and
07:35it will automatically add this e- mail address to the Block Senders list.
07:41Something else you can do is you can add somebody to a Safe List.
07:46So, if this message got in here, but it's from somebody you really want to get
07:50e-mail from, you can add them to the Safe Senders list.
07:53You can add their entire domain to the Safe Senders list.
07:56Or you can Add Recipients to the Safe Senders list.
07:59So in this case, it'll add who it was To:
08:01to the Safe Senders list instead of who it was from.
08:06You could also just say "Hey, this is Not Junk!"
08:09When you do that, it asks you if you would like to always do that, and it's
08:12going to move the message and put it right back in the Inbox folder.
08:16So now when I go back to the Inbox, I can find that message in here. And there it is.
08:20In addition to the options when you open an e-mail, you can also right-click
08:23on an e-mail message, and use some of the junk e-mail options here to some of
08:27the same operations.
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Using Rules to stay organized
00:00Another great tool Outlook gives you to help stay organized are Rules.
00:04You can use Rules to do things like when messages come in from your boss,
00:07automatically set them as high importance.
00:10Or automatically flag them for follow- up, or how about take messages with a
00:13certain word, like saying meeting in the subject line, and put them in the
00:17folder called Meetings.
00:18Let's go to the Tools menu to get at the Rules.
00:21Choose Rules and Alerts.
00:22Here you'll see any Rules you already have, and there's one in here by default.
00:28It says "Clear categories on mail".
00:30So when you receive mail, if it's had a color category set on it, it'll
00:33automatically clear that so that you can set your own.
00:36Let's create a New Rule.
00:38And we have two ways we can do this.
00:40We can choose one from a template, so we can say, move messages from someone to
00:45a folder, or move messages with specific words in the subject to a folder, or
00:50you can start from a blank Rule that will either check messages when they
00:53arrive, or after they've been sent.
00:56In this case, I'm just going to do a blank one so I can show you what some
00:59of the options are.
01:00Check messages when they arrive, so when I get new messages...
01:03Let's click Next...
01:06We can first set some conditions.
01:08In this case, I want to check messages that have specific words in the subject.
01:13To set what the words are, come down here in Step Two and click on "specific
01:17words", and you can type the words you want in the list.
01:24Note that you can add multiple words in here in the search list.
01:27Note that you can use multiple conditions, so I've set a condition of "Apply
01:32this rule after the message arrives with meeting in the subject."
01:36I can also say where my name is in the To: box.
01:38And notice the "and" here, so we'll build a set of conditions together.
01:44I just want things with meetings in the subject, so let's go Next.
01:47And you can do a variety of things, from moving it to a specified folder, which
01:53is exactly what we want to do.
01:55So, to choose the folder, I'll click on the word "specified" down below, and I
02:00wanted to put it in my Meetings folder here under Saved Messages.
02:04Notice I can click New to create a folder right at this time if I'd like.
02:08You can do lots of things with these messages, copy to a specific folder instead
02:12of moving it, forward it automatically to people or a distribution lists, set or
02:18clear a flag, print it, play a sound, start an application, mark it as read, run
02:23the script, all kinds of things you can do here.
02:25Even perform a custom action.
02:27But I just want to move it to the Meetings folder, so that's fine for now, I'll click Next.
02:32You can also set exceptions, say don't do this if it's flagged for action, or if
02:40my name is in the Cc box.
02:41I don't need any exceptions, but there's a great many to choose from here.
02:45Now, we'll give it a name.
03:01Try and be very descriptive.
03:02Move messages with "meeting" in the subject to the "Meetings" folder.
03:06Step two is to run this Rule now, and by default, it's set to turn on the Rule.
03:12If it's a rule you want to run all the time, make sure you leave this to turned on.
03:17I'm also going to run it now, because I want it to run on messages in my Inbox currently.
03:21I'm ready to go, I'm going to choose Finish.
03:26Notice that at any time, you can take a look at your list of Rules, and only the
03:30ones with a checkmark beside them will be on, or working.
03:34If you only want to run a Rule sometimes, don't check it off here, so don't turn it on.
03:39Then just click on Run Rules Now.
03:42When you do that, you can choose which ones you'd like to run, and on what
03:47folder you'd like to run them.
03:48And you could include subfolders or not.
03:51You can apply it to all messages, or only certain ones like to read or unread
03:54and then choose Run Now.
04:00You also have some other Options here.
04:02Primarily, you could Export and Import your Rules, and if you've a upgrade your
04:06version of Outlook, you can also upgrade your Rules.
04:09The new Rules in 2007 give you many more options and are much more flexible.
04:16You can also Enable Rules on RSS Feed if you like, but in most cases, I don't
04:20find this applicable.
04:24So we created our new Rule and ran it, and now if we check in the Meetings
04:27folder, here are two messages that had the word meeting in the subject, and they
04:31were both automatically put into the Meetings folder.
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Reading RSS feeds
00:00In addition to using Outlook to read your e-mail, new to Outlook 2007, you can
00:04also use it to read RSS feeds.
00:07In the Navigation pane, click on RSS Feeds, and you'll see a page in the
00:10Reading pane explaining it.
00:12It stands for Really Simple Syndication, and it's basically just a way to
00:15subscribe to frequently updated webpages, such as news and blogs and things
00:19like that, and download the content to Outlook or to any other RSS feed reader in one place.
00:24That we you don't have to go searching around on the Internet to different sites
00:27just to see it if they've got any new articles or not.
00:29The new articles, when they're available, will automatically be pulled in.
00:33Now, lower down on this page, there's some feeds you can subscribe to.
00:37There's a couple of other ways to subscribe to a feed.
00:39But we'll start with this one.
00:40Let's just subscribe to the Inside Office Online blog.
00:45You just get a warning here that you should only subscribe to sources you know and trust.
00:50If you want, you can click Advanced to make some settings here, so you can
00:53change the name of it, change where it's stored, choose to automatically
00:56download Enclosures in the full article if you want as well.
01:00That might be useful if you're using a laptop and you want Outlook to go and get
01:03everything you need in the feed so that you don't need to be connected to the
01:06Internet to read the articles.
01:08Click Yes to add the feed.
01:10And we'll connect to the feed and go out to the internet and download
01:15the various articles.
01:16So notice, it's grouped by day, so yesterday, Monday, so on and so forth.
01:20And this one is titled, " In case you didn't know..."
01:22Here's the first few lines of the article.
01:24If I want to read more, I can click on this link, and it will open up my web
01:30browser and take me to that article in the Office Online blog.
01:36You can also add RSS feeds by right-clicking on RSS feeds and choosing Add New RSS Feed.
01:43Of course, you'll need the URL or a link to the feed.
01:49Another way to do it is from the Tools menu.
01:51You can go to Account Settings, and one of the types of accounts you can add is RSS Feeds.
01:57Notice the Inside Office Online one we've already added.
02:00We can click New to add another new feed.
02:03Where do you get these URLs with these links?
02:05Well, when you're surfing popular websites, you can look for the RSS icon,
02:09that orange icon, and it will give you the link to that feed so you can subscribe to it.
02:14So you can just go Copy that link and then Paste it into the feed here and click Add.
02:19You can then choose to modify the settings if you want and click OK to add the feed.
02:24Now that we've added it, if you look beneath RSS feed in the Navigation pane, we
02:30can see 40 articles in here from digg.
02:34Digg updates very frequently, so there's a lot articles from digg at one time.
02:38In this way, you can use Outlook, not only to read and manage your e-mail, but
02:41manage your news sites and things like that as well and have all the stories you
02:45need in one convenient place.
Collapse this transcript
9. Administering Outlook
Cleaning up your mailbox
00:00In addition to staying organized, Outlook gives us a tool to help keep our Inbox clean.
00:05Go to the Tools menu, and choose Mailbox Cleanup.
00:09Here there's a few different tools that we can use to help keep a handle on the
00:13size of our mailbox.
00:15First, click on View Mailbox Size, and you can see just how big your mailbox is,
00:19including where the size is, so which folders have how much information in them.
00:26You also have some search options to find items older than a certain number of
00:30days, or to find items larger than certain size.
00:33In this way you can find the things that are either older or really are causing
00:36you a problem because they're very large, maybe they have some big attachments,
00:39and you want to get rid of those.
00:40Or, you can click AutoArchive, to go turn on your AutoArchiving and run it now.
00:45We will be looking at the AutoArchiving setups in a little bit.
00:48You can also View the Deleted Items size, and we have 69 KB worth of things in
00:53there, and no folders in there at this point.
00:55And Empty your Deleted Items.
00:59These tools will help you clean up your mailbox quickly and efficiently.
Collapse this transcript
Configuring Outlook options
00:00There are a huge number of options you can set in Microsoft Outlook, and we
00:04won't have time in this training material to go through painstaking detail
00:08of every single one.
00:09But let's do a brief overview of the options, so you'll know where to go looking
00:12for things you might want to change.
00:14In the Tools menu, choose Options.
00:18You'll start in the Preferences tab, where you can find buttons to change the
00:22options and set some preferences for the different items available in Outlook.
00:25For example, in e-mail options, you can set whether or not copies are
00:30automatically saved in the Sent Items folder.
00:32Or, after you move or delete an open item, do you return to the Inbox, or do
00:36something else, like open the next or the previous item.
00:41There's options you can set and preferences for Calendar items, Tasks, Contacts
00:46and Notes, and Searching.
00:47You can also configure some settings for Mobile devices, if you connect to
00:52those through Outlook.
00:53Let's go to the Mail Setup tab.
00:57E-mail Accounts takes you to the Account Settings dialog box.
01:01We were in here before, and you can get to it directly from the Tools menu, by
01:05choosing Account Settings.
01:06This is and where we added another e-mail account.
01:09And as you'll notice, there's other tabs here we have available, such as Data
01:12Files and RSS Feeds.
01:16You can change the Send/Receive settings.
01:19By default, Outlook will send messages immediately.
01:22Soon as you click Send, if you're connected.
01:24You can change that by un-clicking it.
01:26Clicking on Send/Recieve will allow you to further configure what happens when
01:29you send and receive.
01:31Which accounts get sent and received.
01:33If you want it to be different, and also the automatic scheduling, so by
01:36default, Outlook will check for new messages and do a send and receive every 30 minutes.
01:41You can turn that functionality off, so it only does it when you choose, or
01:44press Send/Receive in the toolbar.
01:47Or you can change the time in which it automatically does it.
01:52You can change the Data Files, and this takes us to the Account Settings again,
01:55just to the Data Files tab, and here you can do things such as choose Personal
01:59Folders, click Settings, and you can configure where these folders are saved.
02:04It's also a good way to locate a file if you're looking to back up a file.
02:07You can Change the Password on it if you like, and you can Compact the file to
02:12go through and make it smaller.
02:13It's a good idea to do that from time to time.
02:21You can configure Dial-up settings, if you're configured to the Internet on
02:25a dial-up connection.
02:26The Mail Format tab allows us access to a couple of things we've used before,
02:30such as Stationary and Fonts, or Signatures dialogs.
02:33But you can also go into the Editing options here for the e-mail editor itself.
02:38You can also configure some other things, like what Message Format you send
02:42e-mail in by default.
02:44The Spelling tab has something I always like to turn on.
02:48I like to always check spelling before sending an e-mail message, this is not
02:51turned on by default, so you may want to enable this if you make as many
02:54spelling mistakes as I do at least.
02:57There's further settings you can set for spelling and auto-correction.
03:02In the Other tab, there's a few other things, you might want to modify.
03:04For example, under the General section, we have Empty the Deleted Items
03:09folder upon exiting.
03:10This is a good way to help keep that Deleted Items folder empty.
03:13And you can also change the defaults and make Outlook the default program for
03:18e-mail and things like that.
03:19Another valuable one is AutoArchive.
03:22AutoArchive is enabled, or turned on by default in Outlook 2007, and every 14
03:28days it will automatically go through your list of items, looking for things
03:31that are older than six months and archive them or move them in to an
03:34Archived Items folder.
03:35It puts them in a separate file, so that they're not mixed in with your regular
03:39personal folders, and it helps keep the size of your Inbox down.
03:42You can change these settings, and then click Apply these settings to all folders.
03:46You have the ability to set different archive settings on each folder if you'd
03:50like, but usually it makes sense to set the same ones on all the folders.
03:54If your network administrator has a Retention Policy, and this will usually be
03:58the case if you're connected to an Exchange server, you'll see that here, and
04:02you may be able to get more information by clicking this button.
04:07There's a couple of other options you can set here for the different panes, the
04:10Navigation pane for example, what shows up in it, or the To-Do Bar in Outlook.
04:16But otherwise we've been through all of the different options.
04:19At least from a high level.
04:21Usually the best way however, to figure out where you need to go to change an
04:25option or change the behavior in Outlook is simply to use the Help.
04:28Search through the Help, and it will usually end up referring you back to the
04:31Options dialog box to make the changes you need.
Collapse this transcript
Backing up and restoring your Outlook information
00:00It's a good idea to back up all of your Outlook information from time to time.
00:04Now there is a tool that will help you do this a little bit easier on the Office
00:08Online website, called the PST Backup tool.
00:10But you don't really need that tool, if you want, you can do it yourself by just
00:13by exporting all the information.
00:15To do this, from the File menu, choose Import and Export.
00:20Then you'll need to choose what you'd like to do.
00:22In this case, Export to a file.
00:24If I'd like to make a backup or save my information and then just choose Next.
00:29Choose what type of file, and the one you want to use is Personal Folder File, or PST.
00:35Click Next, and then choose what information you'd like to back up.
00:39Now, Outlook stores everything in a folder.
00:42So if you just choose Personal Folders, or if you're connected to an Exchange
00:46server, you might choose your entire mailbox.
00:48If you're in a corporate environment, connected to an Exchange server, also
00:51remember your corporate information managers already back up your mailbox in
00:55that, along with the rest of the Mail on that server, I'm sure.
00:58But if you want to make your own backup, you can do that this was well.
01:00So we're just going to choose Personal Folders, and Include subfolders, and that
01:05will include everything.
01:07You can click Filter if you like, and set various filters in here to take only
01:11certain things or leave some things out.
01:12I'm just going to take it all. Click Next.
01:15And you'll need to put it somewhere.
01:19You can browse and place that where you'd like.
01:21I'm going to put it right on my Desktop.
01:24I'll just call it backup, which is the default, and it's as type Personal Folder File.
01:29That's ok.
01:31There are some options here on what you'd like to do.
01:33If you're backing it up and writing over the same file that you've used before,
01:36do you want to Replace duplicates with items exported, or Allow duplicate items
01:40to be created, or Do not export the duplicates.
01:43I usually Replace the duplicates, as it's rare that I back it up to the same file.
01:49Normally, I'll add a date to this, and then, as I make different backups
01:53throughout the year, I'll have multiple files.
01:56That way, I can pick one to import later on if I ever need to. Choose Finish.
02:01You can name the file and put a password on it.
02:09Choose Save this password in your password list if you'd like, that way, the
02:13system will automatically remember the password for this file.
02:15And when you do this, you have to enter the password.
02:19And it will now take everything in your Personal Folders and put them in a backup file.
02:31Here's the file.
02:35Now if later on my Personal Folder files, my mailbox becomes corrupt, and I
02:39want to revert to a backup, or, maybe my laptop computer gets stolen or destroyed somehow.
02:46From the File menu, choose Import and Export, say Import from another program or
02:51file, from a Personal Folder File.
03:00Then I'll just need to browse to that particular file.
03:05There it is on my desktop, the backup I made.
03:09Make my choices and click Next.
03:11In this case, because I just did this, I'm just not going to import duplicates.
03:15Again, type in the password.
03:19Tell it where you'd like to place it, and usually Personal Folders makes sense,
03:24and put them in the same folder within Personal Folders.
03:30Click Finish, and it's going to import all of those items.
03:32So in this way, even if you've lost your entire computer, or your folder files
03:37got corrupt or something like that, if you've been making backups
03:39periodically, you can import those backup files and get right back to that
03:43spot with all of that saved e-mail.
Collapse this transcript
Conclusion
Goodbye
00:00That wraps up our Outlook 2007 training. I'm Sean Conrad.
00:05It's been great having you along, and look for some of my other titles coming
00:08up soon, on lynda.com.
Collapse this transcript


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