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Media management is a crucial part of successful editing. As we saw in a previous chapter, when you delete media, the master clip recognizes that this correlating media is offline. Well, there are other reasons that a clip can go offline too. Sometimes some or all of your media will be offline simply because the master clips in your bin can't find the media with which it is supposed to be linked. In this movie, we will take a look at how this happens and how to solve these issues. Usually the reason that media shows up as offline is because the media is simply not on your drive in the first place.
Often you may accidently capture or import media to the internal hard drive of the system you are working on, instead of to your dedicated media drive. If you do this and then switch editing systems with your media drive, then your media is going to show up as offline. So before beginning to troubleshoot, make sure that the scenario is not the case. Now, if it is the case, you are going to have to go find the media files and transfer them over accordingly. Or if you can't find them, you will need to recapture or re-import your media. So to check where Media Composer thinks your media should be, you can just make sure you are in text view in your bin and then go to Choose Columns. And just to simply this, I am going to choose None, but then I am going to display my drive.
And in the Drive column is where Media Composer captured the media to. So if your drive is D, but this says C, then you know that you accidentally captured to the internal drive and you are going have to go find that media or recapture. If you are sure that the media that the media should be on your drive, then you can begin troubleshooting. Now, often media becomes offline because there is something wrong with either the media drive or your media folder. So before troubleshooting offline media problems, make sure to exit Avid first, which I will do now, and then first go after your drive. Make sure your drive is plugged in to your FireWire report, turned on, and as shown as mounted on your computer.
If the drive isn't mounted, then you want to try swapping your FireWire cables, as well as try plugging the FireWire into a different port on your computer. Also, try determining if another hard drive will mount on your computer or if your hard drive will mount on another system. Now, if your drive is properly mounted but your media is still offline, it is time to take a look at your media folder. Now, as you may remember from a previous movie, if you captured or imported media in the traditional way, your media is in a managed media folder called Avid Media Files.
Now, I am going to go to that drive. I know that my media is supposed to be on my data drive, my D drive, and I know that I need a folder on the root directory of my media drive. Now, all root directory means is that they can't be inside any other folders; it has to be at the top level. So I am going to look for a folder called exactly Avid Media Files and as you see here, we don't have that, so the media is somewhere else.
I can either search for it, or you can kind of look and see if there is somewhere else it might be. I see this folder here called AvidMedia, so I am going to look in there. Aha! And there it is. So this is spelled correctly, and it is just in the wrong location. So you just need to move that back to your root directly, and now Avid will see it. Again, I will stress that this is for traditionally captured or imported media.
If you are accessing your media via AMA, this is not the step that you should take. In that case, you should simply re-link via AMA like we discussed in a previous movie. Okay, so we have our media files folder in the right location on the drive where Avid is expecting it. There is one more thing you can try. If you go inside this folder, there will be an MXF folder. This folder is just a label folder. There is nothing inside of it, but it helps me identify what the media is inside of this.
Inside the MXF folder will be numbered folder. It doesn't have to be 1, it can be any number, but in this case it is 1. And I am just going to pop inside here. And as you notice, all of my files that I see here are MXF files, or Avid's Native Media Asset. If I scroll down though, I will see two files that are not MXF files. These are my database files. They tell Avid where each of my media files is and what it is.
They work in conjunction with one another to tell Avid those two pieces of information: what and where. Now, it could be that one of your databases is corrupt, therefore not sending the correct messages to Avid and throwing your media offline. So I recommend every few weeks coming in to your Avid Media Files folder and deleting this databases, because when Avid re-launches, it is going to notice that those data basis aren't there, it is going to rescan and re-index all of your media, reform these databases, and Avid is going to have a refreshed view of all of its media.
Again, this is a great way to solve offline media, but also good housekeeping. So I am just going to Shift+Click to select both of them and dump them in my recycle bin. And as you see, everything else in the folder is an MXF file. So I verified that my Media Files folder in the correct location, I have deleted my databases, and now I am just going to re-launch the program. Okay, so Avid has recognized that the media files are gone, so it is rescanning, and soon it will re-index all of my media.
And it is going to get a fresh look on all of the media in that folder. Again, this is a great thing to do every couple of weeks for good media management. All right, so let's go back into our project. We have verified that the media is on the drive, that the drive is working properly, that the connection is good, that the Media Files folder is in the correct location, and we deleted our databases for good measure. Let us go ahead and look inside. Okay, great. Our media is back online, and we are good to go.
Now, occasionally this won't work and you will have to take a step further by using the Relink function, which we will explore in the next movie.
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