Start learning with our library of video tutorials taught by experts. Get started

Create Your First Online Store with Magento Go
Illustration by

Accessing support


From:

Create Your First Online Store with Magento Go

with Justin Seeley

Video: Accessing support

One of the most important things with any online platform is going to be the support system, and the Magento Go system actually has a very nice support area. You can access the support by going to the My Account Dashboard, which is where I am at now and clicking on the Support button over here on the left. Once you get into the support system it's going to give you an overview of the Magento Go system, like you see here, and you can also view your latest tickets and also go into the Solutions Library. I am going to open up the Solutions Library in its own tab for a moment, and I am also going to show you how to work with something called Live Help in just a minute as well.

Watch this entire course now—plus get access to every course in the library. Each course includes high-quality videos taught by expert instructors.

Become a member
please wait ...
Create Your First Online Store with Magento Go
1h 57m Beginner Oct 09, 2012

Viewers: in countries Watching now:

Configuring a shopping cart for your business usually means working with a series of shifting parts. Magento Go helps merchants quickly and easily build a store to sell products and services online, with no software to install and configure and no servers to manage. In this course, author Justin Seeley shows how to use the robust set of tools in Magento Go to create, manage, and grow your online business. The course covers setting up products, product categories, tax settings, and shipping methods; creating payment methods with PayPal, Authorize.Net, and Google Checkout; customizing your store's pages and themes; and managing customer data and product ratings.

Topics include:
  • What is Magento Go?
  • Creating a new store
  • Working with the My Account dashboard
  • Adding new products
  • Setting up checkout options, taxes, and shipping methods
  • Understanding payment gateways
  • Changing page layouts
  • Working with themes
  • Using a custom domain name
  • Processing orders
  • Managing users and permissions
  • Adding customer reviews
Subjects:
Web CMS Blogs Ecommerce
Software:
Magento Go
Author:
Justin Seeley

Accessing support

One of the most important things with any online platform is going to be the support system, and the Magento Go system actually has a very nice support area. You can access the support by going to the My Account Dashboard, which is where I am at now and clicking on the Support button over here on the left. Once you get into the support system it's going to give you an overview of the Magento Go system, like you see here, and you can also view your latest tickets and also go into the Solutions Library. I am going to open up the Solutions Library in its own tab for a moment, and I am also going to show you how to work with something called Live Help in just a minute as well.

Let's go over to the Solutions Library first, and so you can see here they have all of these different solutions that you can browse. So how to set up your EE Instance into Developer Mode. How is Magento Go SEO optimized? Can I use my own SSL on Magento Go? Is Magento Go available in Europe? You can click this and it will take you to that solution and it will tell you, yes, Magento Go can work anywhere in the world. All of this information is maintained by Magento and they give you answers to the most common questions that they are fielding on a day-to-day basis.

So for instance, you could see something like Magento Go: How does it compare to Community Edition? And so if you're wondering the differences between the Magento Community Edition and the Magento Go Platform, you can see exactly what those differences are here. So for instance, Magento Go has the same features as Community Edition, plus some features found in Magento Enterprise. Some of the features that are available with Magento Go and not Magento Community are banners, CMS, gift cards, store credit, Admin logging and assisted shopping. So if you're interested in that, you might want to explore that a little bit more.

Anytime you're working on your store, you find something that just doesn't makes sense, try browsing this thing called the Solutions Library. You can even type in a question here and search. If someone else has asked that question before, that will show up and you can view the answer. Now let's close this up and let's go back into this other page here and let's say that you couldn't find what you're looking for in the Solutions area. Let's click on Live Help for a moment and you can see here that it brings up this section where you can send in an email with a subject and a question, or you can chat with them.

So let's type in a subject, how do I change themes? I want to change the theme of my store. How do I do that? And I'll say chat with us. That's going to launch this little chat window which I can move to the middle. And someone is actually on the other line with me right now and they are going to answer this question for me hopefully. I can also type more messages down here at the bottom, I can hit enter or return in order to submit that question again, and the person will then respond to me with any response that they might have.

Now this could take some time, because obviously they don't have a single help representative for each and every customer that they have, so there is no telling what position I'm in, in their queue to answer these questions. So in this case I'll just say, thank you very much. I have answered my own question. I'll submit that and you can see my question goes through, and I can close that back up. If you wanted to you could also have sent that as an email and then they would email you back to the email address that you have provided there, and they would answer your question that way.

So if you don't want to wait on them to do Live Help, you can just submit an email then go about your business doing whatever you need to do and hopefully they will email you back with a response in a decent amount of time.

There are currently no FAQs about Create Your First Online Store with Magento Go.

 
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.
Upgrade now


Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ.

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

join now Upgrade now

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.


Mark all as unwatched Cancel

Congratulations

You have completed Create Your First Online Store with Magento Go.

Return to your organization's learning portal to continue training, or close this page.


OK
Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member?

Become a member to like this course.

Join today and get unlimited access to the entire library of video courses.

Get started

Already a member?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

The classic layout automatically defaults to the latest Flash Player.

To choose a different player, hold the cursor over your name at the top right of any lynda.com page and choose Site preferencesfrom the dropdown menu.

Continue to classic layout Stay on new layout
Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Are you sure you want to delete this note?

No

Notes cannot be added for locked videos.

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.