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InDesign: 10 Tips for Troubleshooting Files
Illustration by John Hersey
Watching:

2. Deleting a crashing recovery file


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InDesign: 10 Tips for Troubleshooting Files

with Anne-Marie Concepción

Video: 2. Deleting a crashing recovery file

Okay, now one of the "scarious" kinds of problems you'll encounter with InDesign is when you start it up, it immediately crashes. It won't ever completely load up. It just unexpectedly quits or becomes unresponsive in Windows. Now, let me show you how to fix that, but before I show you how to fix it I want to show you how it happened. When you're working in InDesign, as you know InDesign does not have an Auto Save feature, but it does have a recovery file. If you look in Preferences, which in InDesign on the Mac it's right here under the InDesign menu.

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InDesign: 10 Tips for Troubleshooting Files
1h 1m Intermediate Jun 04, 2009

Viewers: in countries Watching now:

InDesign users might at some point encounter misbehaving files that stop production dead in its tracks. In InDesign CS4: 10 Tips for Troubleshooting Files, Adobe Certified Instructor Anne-Marie Concepción passes on her knowledge of diagnosing and repairing these problems, drawing on her experience from helping hundreds of users. Anne-Marie shows how to rebuild preferences quickly and safely, systematically test for corrupt images and fonts, and even clean out corruption errors by hand-editing INX files. Exercise files accompany the course.

Topics include:
  • Using a document's history to work through problems
  • Creating a test user account to check for conflicts with other user settings
  • Round-tripping a file to work out specific issues
  • Locating and disabling third-party plug-ins to reset InDesign
Subjects:
Design Print Production
Software:
InDesign
Author:
Anne-Marie Concepción

2. Deleting a crashing recovery file

Okay, now one of the "scarious" kinds of problems you'll encounter with InDesign is when you start it up, it immediately crashes. It won't ever completely load up. It just unexpectedly quits or becomes unresponsive in Windows. Now, let me show you how to fix that, but before I show you how to fix it I want to show you how it happened. When you're working in InDesign, as you know InDesign does not have an Auto Save feature, but it does have a recovery file. If you look in Preferences, which in InDesign on the Mac it's right here under the InDesign menu.

On Windows go under the Edit menu and go to Preferences and choose File Handling. You'll see up here under Document Recovery Data, it tells you the path of where the recovery file is being stored and you can see that it's in your User Accounts. On the Mac it's in Library > Caches > Adobe InDesign > InDesign Recovery. So, as you are making changes to an InDesign document, InDesign is constantly keeping a temp file open in that folder. If you crash with one or more documents open, the next time that you start up InDesign it's going to go that recovery file and try to resurrect those documents.

And I'm sure you've seen that before, when it says a file was detected in your recovery file, shall I attempt to recreate it? Or sometimes you don't even get that dialog box. You just start up InDesign and suddenly a document opens on its own. Well, that's what's happening as the recovery file is being resurrected. So, I'm going to Force Quit out of InDesign by choosing Force Quit from the Apple and Force Quit so that we can force these files to be created. Now, if I started InDesign at this point and it automatically crashed, that's called a crashing recovery file. Luckily, though it's one of the scariest things to encounter, it's one of the easiest ones to fix as well.

All you do is go to your Home directory. Here on the Mac it's anne-marieconcepcion, go to Library > Caches, go to Adobe InDesign and in your version, your Version 6.0 is CS4, find the folder called InDesign Recovery. Inside the InDesign Recovery folder, you'll see temp files for the projects that you had open, along with a log and something called RecoveryData. You can just delete everything in here or you can delete the entire folder itself. I'm going to select all of these guys and then just choose Move to Trash.

So, what happens is that of course any unsaved changes in that document that was in the recovery file, those are lost forever, but at least you should be able to open up InDesign and you'll see it's automatically creating these files anew here. And InDesign should open with no problem and then you can go on your merry way.

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