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InDesign: 10 Tips for Troubleshooting Files
Illustration by John Hersey

10. Reinstalling InDesign


From:

InDesign: 10 Tips for Troubleshooting Files

with Anne-Marie Concepción

Video: 10. Reinstalling InDesign

So the 10th tip in this title for troubleshooting InDesign files is to uninstall InDesign and then reinstall. And I left it as the last one because it is the last resort. It always pains me to hear people who say, "I can't get this document to print. I have already uninstalled and reinstalled InDesign three times and it's still not helping." It shouldn't be the first resort. It's the last resort. So if you have tried all these other troubleshooting steps and you have definitely narrowed it down to how InDesign is installed on your computer.

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InDesign: 10 Tips for Troubleshooting Files
1h 1m Intermediate Jun 04, 2009

Viewers: in countries Watching now:

InDesign users might at some point encounter misbehaving files that stop production dead in its tracks. In InDesign CS4: 10 Tips for Troubleshooting Files, Adobe Certified Instructor Anne-Marie Concepción passes on her knowledge of diagnosing and repairing these problems, drawing on her experience from helping hundreds of users. Anne-Marie shows how to rebuild preferences quickly and safely, systematically test for corrupt images and fonts, and even clean out corruption errors by hand-editing INX files. Exercise files accompany the course.

Topics include:
  • Using a document's history to work through problems
  • Creating a test user account to check for conflicts with other user settings
  • Round-tripping a file to work out specific issues
  • Locating and disabling third-party plug-ins to reset InDesign
Subjects:
Design Print Production
Software:
InDesign
Author:
Anne-Marie Concepción

10. Reinstalling InDesign

So the 10th tip in this title for troubleshooting InDesign files is to uninstall InDesign and then reinstall. And I left it as the last one because it is the last resort. It always pains me to hear people who say, "I can't get this document to print. I have already uninstalled and reinstalled InDesign three times and it's still not helping." It shouldn't be the first resort. It's the last resort. So if you have tried all these other troubleshooting steps and you have definitely narrowed it down to how InDesign is installed on your computer.

In other words, it's having the same problem in multiple user accounts with multiple documents, then there is no other recourse other than to uninstall it. Before you uninstall it, you should consider deactivating it. So if you can get InDesign to run, go to the Help menu and choose Deactivate. If you remember, you had to activate this program within 30 days otherwise it wouldn't run. And deactivating it is just a fail safe. You really don't have to, since you are going to turn around and reinstall it on the same computer. But what if for some reason, you can't get it to install right and you have to install it on a second computer? You may have run out of activations and you will have to call Adobe and it's a big hassle.

So you should probably deactivate it and then also make sure that you have your serial number ready, because when you reinstall it it's going to ask you for that serial number again. And then you can reactivate it after it's installed. Now I'm not going to deactivate it at this point. I'm just going to go ahead and quit. Obviously you want to quit InDesign before you uninstall it. Now if you are on Windows, you would just go to the control panel to Install and Uninstall Programs and then choose Adobe InDesign. If you are on a Macintosh, you may be tempted to just select the InDesign folder and delete it. That's not the right way to do it. Instead, look inside your Adobe InDesign CS4 folder and you will see that there is an Uninstall Adobe InDesign CS4 application. Actually it's an alias to where the application actually is which is higher up on your hard drive.

But double click on Uninstall InDesign CS4 and you are going to have to put in your Admin password. So you have to have an Admin account. And then after the Preparing to Uninstall dialog box goes away then you will get a Loading Setup dialog box. And this is what you would get also in Windows if you chose to uninstall InDesign from the control panel. This program will automatically kick in. Now because this InDesign was installed by installing the Creative Suite 4 Master Collection then this is the Uninstall window that we get. If you had installed just the Creative Suite Design collection or just InDesign then your title would be different.

But you see there is a little warning to make sure that you deactivate and then you have your serial number ready. And then on the right, you scroll through what it is that you want to uninstall in here and it's just InDesign is what we want to uninstall. Now uninstalling InDesign does not uninstall Preferences and reinstalling InDesign does not write over existing preferences. So if you also want to remove the Preferences then you should turn that on. If you have a folder that has saved workspaces and glyph sets and so on then you should probably back that up some place.

And if you are not sure what I'm talking about, watch the first video in this title about rebuilding your Preferences to see how you find the Preferences and how you can make a back up copy. So that's about it. From here you just choose Uninstall, it's going to uninstall the program, it might remove the application Preferences at the same time. And then you find your original install CD or even the trial CD and you install InDesign again putting in your serial number. One last tip is that after you install InDesign, I'm going to quit out of this installer and just go ahead and run InDesign here to show you. Make sure and go to the Help menu and choose Updates because the original CD or the trial versions only install the very first version of InDesign CS4, which would be version 6.0.

And as of this recording it's already up to version 6.0.1. So you want to make sure and run the update patches on the newly installed software and then that's about it. Hopefully, your problems will then be all solved.

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