From the course: Instructional Design: Needs Analysis

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Evaluating performance gaps

Evaluating performance gaps

From the course: Instructional Design: Needs Analysis

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Evaluating performance gaps

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In training, a performance gap is the difference between what people should be doing, and what they actually are doing. Analyzing data can help us identify these gaps, and determine whats causing them. And if we know that, we can create training programs that will help employees close these performance gaps. For this video, we'll come back to the interviewing skills training program as an example. The performance gap for this project is turnover rate for employees within their first 90 days, The goal is 15%... But the actual percentage for many supervisors is much higher than that. From our interviews, we identified three potential reasons why supervisors make poor hiring decisions. The first problem is not enough time. Some supervisors spend as little as 15 minutes interviewing potential candidates. This might cause supervisors to make hiring decisions without knowing enough about the person they're hiring. Another problem is inappropriate environments like an employee break room…

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