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In Social Media Marketing with Facebook and Twitter, Anne-Marie Concepción shows dozens of ways to promote a company's brand, increase sales, engage customers, and drive site traffic using Facebook and Twitter. The course covers not only the fundamentals of social media marketing, but also the basics of creating a top-level online presence. From building Facebook pages to authoring SEO-friendly Twitter bios, the course dives into the details of both services and discusses how to maximize the impact of social marketing with third-party add-ons.
There's no doubt about it. There are many confusing terms on Facebook, and I think one that really trips up a lot of people is what is the difference between a News Feed, a Wall, Top News, and Most Recent? And this actually is important to understand because as a business owner, you're trying to market your business to all of these people who have personal Facebook accounts. You want your posts, like DesignGeek's post down here, to appear on their personal account.
You know, you can always try to make them go to your actual business page to see what is it that you've posted, and we'll be talking about that, but another thing you're trying to do is out of all the people who have liked your page, you want your posts to appear on their personal Facebook Wall. So Anne Smithson logs in to Facebook, because she wants to write about some cool movie that she saw, and she sees, oh look here is a link to Acrobat X. I love this. And so Anne Smithson might not just visit DesignGeek's business page or follow this link, but they might do the magical Share thing.
When they Share it, then your post gets shared with all of their friends. So their friends may have never heard of your business, and this is the viral nature of Facebook. So understanding what this area is where your post might appear is critical to understanding the best way to work with Facebook. So when you have a personal Facebook account, as Anne Smithson does, and you click the Home button, the default place that you go to when you log in to Facebook, you're brought to your News Feed, and the News Feed is a place where all of Anne Smithson's friends and the pages that she liked, all of their statuses appear in reverse chronological order.
Unlike Twitter, by default they don't appear in pure reverse chronological order. Actually, it's more like how Google determines which web sites appear on page 1 after you type in a search term. There is a hidden algorithm happening that I'll be talking about in a little bit more detail later, but you might as well know now that what you see by default here is not the most recent of all of your friends and all of your pages. It is what Facebook thinks you would be most interested in.
It's called Top News. This is the default, and this is sort of new. So Top News, what appears here is not just the most recent, but also the posts that have the most comments. Posts with pictures or videos will win out over a plain old text statuses or statuses with links. There is a little feature, it's called EdgeRank, that determines which of these posts appear. So your users, by default, may never see what you post as a page because they're looking at Top News. To see on your personal Facebook page the absolute chronological order just like Twitter, you need to click Most Recent, and now you see that it changes what we see in our News Feed.
Now we see an actual reverse chronological order of all of her friends. Many people have more than 100, 200, 500 friends on Facebook. So not only that, but if you go to Most Recent at the bottom and choose Edit Options, you'll see that by default it's kind of showing all of your friends and pages. It's showing you the most recent ones or the friends and pages that you interact with most. So if you want to see all of these posts, you want to make it work like Twitter, this is what you need to do.
And now I click Save, and actually Anne Smithson doesn't have that many friends, so really nothing changes here. But you should try it on your own Facebook account if you already have a busy Facebook account. So when people are talking about their News Feed on Facebook, this is what they're talking about, what they see when they go to their homepage. And remember, the default is that they are in Top News, so when people log in to their personal Facebook account, they're brought to their News Feed, which is by default the Top News, meaning the news that Facebook thinks will be most interesting to them.
If you visit somebody else's Facebook page, you're looking at their profile, and if you want to see what they have posted recently, then you would click on their Wall. So this is a list of what Anne Smithson has posted or what she's done: liked pages, made friends, and so on. So that's Anne Smithson's wall. It's different from her News Feed; her News Feed is something that only she sees. When you go to a Facebook page, like InDesign Magazine's page, it's kind of similar, except that you are by default looking at their Wall.
And you see a link for the name of the magazine, but also you see something that says Most Recent, and Most Recent might be different than InDesign Magazine, so what is this? InDesign Magazine, these are just the posts that InDesign Magazine wrote. The admin for InDesign Magazine came here and posted something, and you're seeing, in reverse chronological order, what they posted. If you click Most Recent, you'll see not only InDesign Magazine postings, but also because they have allowed users to post--you don't have to allow that, but a lot of them do, and we'll be talking about that as well-- you'll see the Most Recent in reverse chronological order.
And again, you can choose Top Posts-- this would be like Top Posts in a personal page--or Most Recent, but we don't have to explore that in any more depth. The main thing that you need to know is, what is a Wall, what is a News Feed? So the Wall shows somebody's posts, and a News Feed is your own personal account shows, when you log in, of all of your friends' posts, and any pages that you happen to like. It's also important to remember that the News Feed is by default showing you Top News, which is a filtered view of all of the posts from somebody's pages and friends.
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