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Saying no to others

From: Time Management Fundamentals

Video: Saying no to others

There is one word that's more powerful than any other when it comes to focusing your time and that word is 'No'. I'd like to help you gain the art of saying no gracefully and tactfully to others. As you become more productive and manage your time better, others will see that and they'll want you to participate in projects, causes, things that they have going on. This isn't to say that you'll always say no, but you should say no more often than you say yes, because whenever you say yes to one thing, you're always saying no to something else.

Saying no to others

There is one word that's more powerful than any other when it comes to focusing your time and that word is 'No'. I'd like to help you gain the art of saying no gracefully and tactfully to others. As you become more productive and manage your time better, others will see that and they'll want you to participate in projects, causes, things that they have going on. This isn't to say that you'll always say no, but you should say no more often than you say yes, because whenever you say yes to one thing, you're always saying no to something else.

In other words, spreading yourself thin will sabotage the success of anything you're already committed to. Here is a simple effective technique that you can use whenever someone asks you to participate in something. Ask for the request through email. This does several things. First, it gives you time to consider the request in a calm environment, where you can look at your calendar and consider whether you truly have the time in your budget to participate. Second, it allows you to prepare a response that's diplomatic and kind in the case that you do have to say no.

It allows you to prepare a response in a written format, rather than making an excuse in person, or worse yet, saying yes, simply because you're uncomfortable saying no face to face. And third, it creates a situation where the person may not actually follow through with asking you. Many people ask for help simply because you're face to face, but they weren't really committed to having you involve. This gives them the opportunity to back out gracefully or fail to follow through.

Now what if it's your boss making the request, or your customers? Often you'll need to say yes in these situations. However, make sure that you always get a when, meaning a date and time of completion or action. For instance, let's say that your boss asks you to get a report to them. You can ask the question, what's the deadline for this report? This will allow you to make prioritized decisions about what you have in your calendar.

A common mistake of managers and leaders is that they delegate many responsibilities to their employees but don't provide clear deadlines on when they should be accomplished. This causes confusion and makes it difficult for employees to budget their time. Help your superiors or customers out by asking them to give you a 'when' whenever they delegate. Part of saying no is also asking the question, "When?" Maybe you're not going to say no to it altogether, but you are going to say, "Not now, but later. This is when I'm going to do it." By tactfully learning the art of saying no to others, you'll protect your time budget, protect your focus, and make sure that you're able to focus your actions on your most valuable activities.

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Time Management Fundamentals

52 video lessons · 64018 viewers

Dave Crenshaw
Author

 
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  1. 3m 31s
    1. Welcome
      51s
    2. Getting the most from this course
      2m 4s
    3. Using the handouts and exercise files
      36s
  2. 3m 35s
    1. Making a lasting change
      1m 44s
    2. Finding your personal motivation
      1m 51s
  3. 6m 16s
    1. Addressing the myth of multitasking
      3m 12s
    2. Understanding the consequences of multitasking
      3m 4s
  4. 7m 48s
    1. Understanding principle 1: Space
      2m 46s
    2. Understanding principle 2: Mind
      1m 47s
    3. Understanding principle 3: Time
      3m 15s
  5. 26m 17s
    1. Taking inventory of your gathering points
      2m 37s
    2. Narrowing your gathering points
      3m 46s
    3. Setting up an inbox gathering point
      2m 23s
    4. Working with a portable inbox
      2m 49s
    5. Getting the most from a notepad
      2m 35s
    6. Consolidating multiple email accounts
      2m 34s
    7. Consolidating multiple voicemail accounts
      2m 56s
    8. Establishing a wild card gathering point
      2m 47s
    9. Separating work and personal gathering points
      2m 21s
    10. Taking the next step toward controlling your space
      1m 29s
  6. 11m 24s
    1. Selecting your mind clearing options
      5m 13s
    2. Clearing your mind using mental triggers
      3m 23s
    3. Setting a mind-clearing schedule
      1m 54s
    4. Taking the next step toward keeping your mind clear
      54s
  7. 14m 2s
    1. Choosing the right calendar for you
      4m 4s
    2. Using your calendar effectively
      3m 55s
    3. Saying no to others
      3m 5s
    4. Saying no to yourself
      2m 58s
  8. 4m 21s
    1. Preparing for action
      4m 21s
  9. 14m 12s
    1. Preparing to gather
      2m 40s
    2. Gathering to your inbox: At your desk
      6m 30s
    3. Gathering to your inbox: Elsewhere
      3m 49s
    4. Dealing with full inboxes
      1m 13s
  10. 31m 2s
    1. Mastering the "what, when, where" processing system
      3m 11s
    2. Processing question 1: What is the next step?
      3m 22s
    3. Processing question 2: When will it be done?
      4m 33s
    4. Processing question 3: Where is its home?
      3m 49s
    5. Filing made simple
      4m 4s
    6. Processing your first inbox
      7m 27s
    7. Setting your processing schedule
      4m 36s
  11. 18m 31s
    1. Applying "what, when, where" processing to email
      1m 53s
    2. Setting up an email resource folder
      2m 58s
    3. Creating email rules or filters
      4m 14s
    4. Processing email
      5m 8s
    5. Processing email vs. checking email
      4m 18s
  12. 18m 1s
    1. Understanding "you time" vs. "work time"
      4m 9s
    2. Establishing "most valuable activities"
      2m 44s
    3. Identifying your most valuable activities
      3m 39s
    4. Budgeting time for your most valuable activities
      4m 11s
    5. Using your time budgeter
      3m 18s
  13. 1m 38s
    1. Maintaining your productivity gains
      1m 38s
  14. 3m 0s
    1. Dave Crenshaw on getting himself organized
      3m 0s

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