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Forwarding and redirecting email


From:

Entourage 2008 for Mac Essential Training

with Garrick Chow

Video: Forwarding and redirecting email

Now let's talk about forwarding and redirecting email. If you receive the mail message that you think others might want to read you generally would forward that email to the people that you think would want to read it. That's different from redirecting email. Redirecting email is generally safe for times when somebody has sent you an email accidentally and instead of emailing that person back and saying hey you sent this to the wrong address you can basically just redirect that email or send it off to the correct person if you know who that email is intended to go to. Let me show you the difference. In my inbox here I have got this email from Jane here saying that the parking lot is being repaved and I am pretty sure that Karl and Lenny want to know about this.
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  1. 1m 4s
    1. Welcome
      1m 4s
  2. 14m 51s
    1. The toolbar
      5m 21s
    2. The Favorites bar
      2m 13s
    3. The main window and the Quick Filter
      3m 58s
    4. Components overview
      3m 19s
  3. 24m 20s
    1. About identities and accounts
      2m 30s
    2. Creating a new account
      11m 13s
    3. Configuring POP and IMAP settings
      5m 32s
    4. Importing data from other mail applications
      3m 19s
    5. Making Entourage your default email application
      1m 46s
  4. 27m 51s
    1. Importing contacts from the Address Book
      3m 26s
    2. Adding contacts
      6m 46s
    3. Display and search options
      6m 52s
    4. Creating groups
      3m 1s
    5. Working with vCards
      3m 21s
    6. Exporting contacts
      4m 25s
  5. 24m 1s
    1. Viewing the Calendar
      6m 26s
    2. Adding events
      10m 58s
    3. Sending and receiving invitations
      6m 37s
  6. 33m 41s
    1. Working with notes
      5m 58s
    2. Creating tasks
      5m 9s
    3. Flagging an item as a to-do
      6m 19s
    4. Linking items
      5m 2s
    5. Using My Day
      11m 13s
  7. 28m 53s
    1. Creating a new message
      7m 17s
    2. Formatting text
      3m 32s
    3. Adding a signature
      4m 33s
    4. Adding attachments
      5m 18s
    5. Replying to email
      2m 43s
    6. Forwarding and redirecting email
      3m 0s
    7. Sending email
      2m 30s
  8. 25m 10s
    1. Checking for new mail
      3m 9s
    2. Receiving and saving attachments
      4m 42s
    3. Managing junk mail
      7m 57s
    4. Creating message folders
      5m 0s
    5. Creating message rules
      4m 22s
  9. 16m 30s
    1. Creating a new project
      4m 55s
    2. Adding items to the project
      8m 59s
    3. Backing up the project
      2m 36s
  10. 23s
    1. Goodbye
      23s

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Watch the Online Video Course Entourage 2008 for Mac Essential Training
3h 17m Beginner Feb 29, 2008

Viewers: in countries Watching now:

From setting up Entourage as the default mail application to managing projects across the other Office applications, Entourage 2008 Essential Training teaches users how to fully take advantage of this software. Instructor Garrick Chow begins by covering how to create and configure accounts and import Address Book information, and then moves on to explore working with the Calendar to adding and updating events, sending and receiving invitations, flagging to-do items, creating project plans, and more.

Topics include:
  • Creating and configuring new accounts
  • Making Entourage the default email application
  • Importing contacts from other applications
  • Syncing with Apple Address Book and iCal
  • Managing events
  • Flagging items as to-dos
  • Writing and sending email
  • Receiving and saving attachments
  • Creating a new project in the Project Center
Subject:
Business
Software:
Entourage
Author:
Garrick Chow

Forwarding and redirecting email

Now let's talk about forwarding and redirecting email. If you receive the mail message that you think others might want to read you generally would forward that email to the people that you think would want to read it. That's different from redirecting email. Redirecting email is generally safe for times when somebody has sent you an email accidentally and instead of emailing that person back and saying hey you sent this to the wrong address you can basically just redirect that email or send it off to the correct person if you know who that email is intended to go to. Let me show you the difference. In my inbox here I have got this email from Jane here saying that the parking lot is being repaved and I am pretty sure that Karl and Lenny want to know about this.

So instead of creating a new email and telling them what Jane has told me here I would simply select that email and click the Forward button and I would type in Karl's address and I would also add Lenny's address and notice that it quotes to Jane and it tags it with this forwarded message out here it tells me that the following is a forwarded message when it was sent to us from exactly what she said and that's the end of the forwarded message. And at the top I can type in something like hey got this from Jane and thought you would like to know, something like that.

So what a forwarded email would ask you to do is to send the text of the email and you can see it appears in its entirety quoted here but you can also add your own comments which I did here. You close that and I am not going to save that. Now that's going to be different from redirecting an email. Let me show you an example of that. I am going to check for new email again. And let's see here. Alright so I got this email here from Lenny saying your jacket. It says hey Karl you left your jacket at my place I will be around tonight if you want to pick it up. So obviously this was meant for Karl to receive not me so Lenny actually sent this to the wrong address.

Now I could reply to Lenny and say hey you sent this to me by accident email Karl but that makes more work for him or I could forward this on to Karl and I would have to explain hey Lenny sent this to me by accident but instead what I am going to do is go to the message menu here and choose redirect. And here I can just type Karl's address is the intended recipient but notice it just places a text here, it doesn't quote it as a forwarded message and if I click my cursor in here which I can do but I can't type anything. So when you redirect an email you are basically just sending it on as if it just sort of stopped by you and you are just part of the message system sending it through.

Now in some case depending on the email program the people are using they can see that the email is redirected but in most cases Karl is going to receive this and the From field is actually going to say that this was from Lenny and I am not even going to figure into this. So I could send this off as a redirect so this is a situation where I would just redirect the message and make it look like I wasn't even involved in this case. So that's the difference between forwarding and redirect. Generally I would say you are not going to use redirect all that often except for those cases where you do receive an email by accident. In most cases when you receive an email that you want to pass on to other people you are going to be using the Forward button which is why the Forward button appears in the toolbar but you don't see a Redirect button here.

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