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From setting up Entourage as the default mail application to managing projects across the other Office applications, Entourage 2008 Essential Training teaches users how to fully take advantage of this software. Instructor Garrick Chow begins by covering how to create and configure accounts and import Address Book information, and then moves on to explore working with the Calendar to adding and updating events, sending and receiving invitations, flagging to-do items, creating project plans, and more.
Now let's talk about forwarding and redirecting email. If you receive the mail message that you think others might want to read you generally would forward that email to the people that you think would want to read it. That's different from redirecting email. Redirecting email is generally safe for times when somebody has sent you an email accidentally and instead of emailing that person back and saying hey you sent this to the wrong address you can basically just redirect that email or send it off to the correct person if you know who that email is intended to go to. Let me show you the difference. In my inbox here I have got this email from Jane here saying that the parking lot is being repaved and I am pretty sure that Karl and Lenny want to know about this.
So instead of creating a new email and telling them what Jane has told me here I would simply select that email and click the Forward button and I would type in Karl's address and I would also add Lenny's address and notice that it quotes to Jane and it tags it with this forwarded message out here it tells me that the following is a forwarded message when it was sent to us from exactly what she said and that's the end of the forwarded message. And at the top I can type in something like hey got this from Jane and thought you would like to know, something like that.
So what a forwarded email would ask you to do is to send the text of the email and you can see it appears in its entirety quoted here but you can also add your own comments which I did here. You close that and I am not going to save that. Now that's going to be different from redirecting an email. Let me show you an example of that. I am going to check for new email again. And let's see here. Alright so I got this email here from Lenny saying your jacket. It says hey Karl you left your jacket at my place I will be around tonight if you want to pick it up. So obviously this was meant for Karl to receive not me so Lenny actually sent this to the wrong address.
Now I could reply to Lenny and say hey you sent this to me by accident email Karl but that makes more work for him or I could forward this on to Karl and I would have to explain hey Lenny sent this to me by accident but instead what I am going to do is go to the message menu here and choose redirect. And here I can just type Karl's address is the intended recipient but notice it just places a text here, it doesn't quote it as a forwarded message and if I click my cursor in here which I can do but I can't type anything. So when you redirect an email you are basically just sending it on as if it just sort of stopped by you and you are just part of the message system sending it through.
Now in some case depending on the email program the people are using they can see that the email is redirected but in most cases Karl is going to receive this and the From field is actually going to say that this was from Lenny and I am not even going to figure into this. So I could send this off as a redirect so this is a situation where I would just redirect the message and make it look like I wasn't even involved in this case. So that's the difference between forwarding and redirect. Generally I would say you are not going to use redirect all that often except for those cases where you do receive an email by accident. In most cases when you receive an email that you want to pass on to other people you are going to be using the Forward button which is why the Forward button appears in the toolbar but you don't see a Redirect button here.
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