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Seeing your site from the customer's viewpoint

From: Create Your First Online Store with Drupal Commerce

Video: Seeing your site from the customer's viewpoint

Our store is simple, but ready for customers, but you should never launch a site until you have walked a mile in your customers shoes, so to speak. In this case, that means we have to actually go through the process of ordering something. To do that, I'm going to switch to another browser where I am not logged in so we can see the site exactly as everybody else will see it. I will switch over to the Firefox browser, where as you can see from this User login block, I'm not logged in. I'm also logged in to our fictitious user's e-mail account right here.

Seeing your site from the customer's viewpoint

Our store is simple, but ready for customers, but you should never launch a site until you have walked a mile in your customers shoes, so to speak. In this case, that means we have to actually go through the process of ordering something. To do that, I'm going to switch to another browser where I am not logged in so we can see the site exactly as everybody else will see it. I will switch over to the Firefox browser, where as you can see from this User login block, I'm not logged in. I'm also logged in to our fictitious user's e-mail account right here.

Now let's pretend that I'm an ordinary customer buying a product from the site. So I will go down, and I will add something here, I will add something else here, and as I go through, you'll notice that the Shopping cart starts to fill up. I could look at the cart. Okay good; two items. I could actually make this 2 of the Lip balm instead of one, and say Update cart. Great; $26.00, and then I go to the Checkout. Terrific; so far it works perfectly. I have my items, I have the tax, and I have the total. I am going to add little bit of account information here.

Here, I will put the e-mail address of the purchaser, and I will make up a name, and an address, and finally, continue on. It's asks us to confirm all of this information. Yup, looks good to me, and then down at the bottom you have a choice of what payment method to use. You will notice that when I change from one payment method to another, it changes the parts of the form that you have to fill in.

The example payment just has this little test area where it will fail for single character value, so I will just enter something here: test, so I know that it will go through. Continue on, and there we are. Once we have completed our order, we see that as this user, we can view the order, and see exactly what we ordered. Some other things are happening, though. If we switch over to the purchaser's e-mail box, they've received some e-mails. Now remember, they have never been to the store before, so the first thing that happens is that the store creates an account on the site, and it tells them how to log in, and so on.

The other e-mail message that we got tells us a little bit more about that order, and it tells us how we could go in and take a look at that order. If we go back to our site as the administrator, and click People, there! We see that person right here. And it says that they have never been to the site; that's because they have never actually logged in to the site. So each person who makes an order from your site actually becomes a user as well. That's good because it gives you a way of presenting their information in a collected format. They can log in, and look at all of their orders, the entire order history, and so on.

The other good thing about this is that you can create a community in that way, which ties in with the orders that people make. If they want to talk about their orders, they have a persistent personality on your site as a result. You can also configure your site so that different people get e-mails whenever somebody makes an order; so the person who has to ship it, and wrap it up, and so forth. But we will get into those parts later on in the course. That's a pretty satisfying procedure, isn't it? The way that somebody went through and actually made a purchase looks a lot like any other store that you see on the Internet, including those that are much, much bigger than the sites that you and I will probably build.

Now we are going to go back behind the scenes, and see what happens on the administrator's side when an order comes in.

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This video is part of

Image for Create Your First Online Store with Drupal Commerce
Create Your First Online Store with Drupal Commerce

35 video lessons · 10967 viewers

Tom Geller
Author

 
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  1. 16m 44s
    1. Welcome
      54s
    2. Previewing the finished project
      4m 10s
    3. Surveying the store-building process
      4m 29s
    4. Using the exercise files
      7m 11s
  2. 12m 12s
    1. Installing Drupal Commerce using Commerce Kickstart
      6m 5s
    2. Configuring your store's basic information
      6m 7s
  3. 31m 29s
    1. Accepting PayPal payments
      5m 9s
    2. Setting up individual products
      3m 17s
    3. Displaying products
      6m 30s
    4. Categorizing products
      5m 31s
    5. Adding simple taxes
      4m 39s
    6. Seeing your site from the customer's viewpoint
      3m 26s
    7. Processing orders
      2m 57s
  4. 17m 39s
    1. Understanding products and other entities
      3m 3s
    2. Understanding line items
      3m 16s
    3. Understanding rules
      5m 10s
    4. Integrating your store into a Drupal site
      6m 10s
  5. 29m 46s
    1. Adding product variations
      7m 2s
    2. Managing product variations
      3m 50s
    3. Importing simple products
      10m 11s
    4. Importing complicated products
      8m 43s
  6. 29m 52s
    1. Shipping products
      4m 50s
    2. Managing inventory
      4m 30s
    3. Managing orders
      5m 39s
    4. Managing customer profiles
      4m 55s
    5. Using Views to gain better oversight
      5m 0s
    6. Accepting other payment methods
      4m 58s
  7. 24m 52s
    1. Changing your store's look
      6m 24s
    2. Streamlining the checkout process
      5m 19s
    3. Launching your store
      13m 9s
  8. 29m 25s
    1. Offering product discounts
      8m 56s
    2. Gaining insight from Google Analytics
      5m 45s
    3. Making your site more visible to search engines (SEO)
      5m 52s
    4. Encouraging customer buzz
      8m 52s
  9. 56s
    1. Goodbye
      56s

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