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Processing orders

From: Create Your First Online Store with Drupal Commerce

Video: Processing orders

So, someone finally bought something from your store. All right! Now you just have to fulfill the order. If you have run any sort of mail-order operation before, you know that there is more to it than just tossing something in an envelope, and sending it off. You also need to check the order, and the payment, add the customer's information to your records, and change the order's status from pending, to completed. Fortunately, the folks who created Drupal Commerce are well familiar with these procedures, and they made the software act according to familiar real-world patterns.

Processing orders

So, someone finally bought something from your store. All right! Now you just have to fulfill the order. If you have run any sort of mail-order operation before, you know that there is more to it than just tossing something in an envelope, and sending it off. You also need to check the order, and the payment, add the customer's information to your records, and change the order's status from pending, to completed. Fortunately, the folks who created Drupal Commerce are well familiar with these procedures, and they made the software act according to familiar real-world patterns.

First of all, Drupal Commerce assumes that you are going to check the site for orders frequently. You can set it up so you get an e-mail whenever an order comes in, and I'll show you how to do that in the video managing orders, but for now, let's just take a look at the orders that we have. We go up to Store, and Orders, and there's a list. In the last video, we had one order come in, and we can take a look at it by clicking on its number here, or on the view link right here, and there it is. It tells us what they ordered, how many of them, what the tax was, and so on, and also the address that it was sent to.

We can edit it if somebody, for example, makes an order, and then calls up and says, you know what? I really meant to buy three of those; not two. We will just go over, and change it to three. Scroll down, and save the order. And of course, that updates all of the related information. You might have noticed that as we scroll down, there is actually a lot of things that you can change. The user information, who created it, and you can also change when it was ostensibly created. Let's go back to this part. We are going to change it from Pending, to Completed.

And then we could add a log message here saying, Sent out the product, or whatever. And down to save. We are also able to take a look at the payment that they made, so we could see how they paid for each one of their orders. And if they didn't make a complete payment, we could actually add another one here. Let's say they made a partial payment, and they're going to send the money in later on; Drupal Commerce takes care of that. There is one other thing. The way that Drupal Commerce keeps track of all of this is, every time somebody makes an order on your site, it creates a user.

And you can see that by going to People, and there is a list of all of the users. The one down here at the bottom, admin, is us; the people who created the site. And then here's the customer who actually made the order. If we click on that person's name or e-mail address, we could then go through and take a look at all of the orders of a specific customer, and make some changes to their individual information. This video finishes the jump start to sales section of the course, and you could get started right away with the knowledge that you have, and be happily selling your product tomorrow.

If you do that, though, you'll probably need to add functionality to your store pretty soon. You'd want to give your customers more options, and get more sales, and ease your administrative load. So keep watching, and we are going to take your store from basically okay, to something that really works well.

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This video is part of

Image for Create Your First Online Store with Drupal Commerce
Create Your First Online Store with Drupal Commerce

35 video lessons · 11191 viewers

Tom Geller
Author

 
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  1. 16m 44s
    1. Welcome
      54s
    2. Previewing the finished project
      4m 10s
    3. Surveying the store-building process
      4m 29s
    4. Using the exercise files
      7m 11s
  2. 12m 12s
    1. Installing Drupal Commerce using Commerce Kickstart
      6m 5s
    2. Configuring your store's basic information
      6m 7s
  3. 31m 29s
    1. Accepting PayPal payments
      5m 9s
    2. Setting up individual products
      3m 17s
    3. Displaying products
      6m 30s
    4. Categorizing products
      5m 31s
    5. Adding simple taxes
      4m 39s
    6. Seeing your site from the customer's viewpoint
      3m 26s
    7. Processing orders
      2m 57s
  4. 17m 39s
    1. Understanding products and other entities
      3m 3s
    2. Understanding line items
      3m 16s
    3. Understanding rules
      5m 10s
    4. Integrating your store into a Drupal site
      6m 10s
  5. 29m 46s
    1. Adding product variations
      7m 2s
    2. Managing product variations
      3m 50s
    3. Importing simple products
      10m 11s
    4. Importing complicated products
      8m 43s
  6. 29m 52s
    1. Shipping products
      4m 50s
    2. Managing inventory
      4m 30s
    3. Managing orders
      5m 39s
    4. Managing customer profiles
      4m 55s
    5. Using Views to gain better oversight
      5m 0s
    6. Accepting other payment methods
      4m 58s
  7. 24m 52s
    1. Changing your store's look
      6m 24s
    2. Streamlining the checkout process
      5m 19s
    3. Launching your store
      13m 9s
  8. 29m 25s
    1. Offering product discounts
      8m 56s
    2. Gaining insight from Google Analytics
      5m 45s
    3. Making your site more visible to search engines (SEO)
      5m 52s
    4. Encouraging customer buzz
      8m 52s
  9. 56s
    1. Goodbye
      56s

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