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Getting help

From: Drupal Gardens Essential Training

Video: Getting help

As easy as Drupal Gardens is, sometimes you'll run into problems. There are essentially four ways to get help. The first is in Drupal Gardens itself, the second through Drupal Gardens documentation, the third in Drupal Gardens forums where people talk to each other directly, and finally, elsewhere on the Internet. This video tours each of these four venues briefly. First, let's talk about how to get help from within Drupal Gardens itself. I'm already logged in as explorecalifornia. I'll go to My sites, and then I click on the site I created.

Getting help

As easy as Drupal Gardens is, sometimes you'll run into problems. There are essentially four ways to get help. The first is in Drupal Gardens itself, the second through Drupal Gardens documentation, the third in Drupal Gardens forums where people talk to each other directly, and finally, elsewhere on the Internet. This video tours each of these four venues briefly. First, let's talk about how to get help from within Drupal Gardens itself. I'm already logged in as explorecalifornia. I'll go to My sites, and then I click on the site I created.

Once there, I'm just going to go to any administrative page, let's say Modules right up here. As you scroll down this page, you see a list of all of the different features that are turned on in this site, and next to many of them, you see this link, Help. If we click on that, we get more information about that specific feature of Drupal Gardens. These context-sensitive Help links are part of Drupal 7 generally, not just Drupal Gardens. And normally, there is a link next to this Reports link up here that reads Help.

Acquia has taken that link away, but you can still get to it by going to /admin/help. What you do is you go to the end of your URL here at explorecalifornia.drupalgardens.com/ admin/help, and there is a directory of all of those help pages. The second way to get help from Drupal Gardens is from Drupal Gardens' documentation. You can get all of it when you're logged in and most of it when you're not logged in. Here is what it looks like when you're logged in. You go to this Help link at the top of the screen, and you see this menu of different ways that you can get help.

There is a lot of stuff here. The Getting started guide is a great one when you're just starting to set up a site. There are also videos, some very short videos showing you how to do specific things, and then there are these other areas, which I'll talk about a little bit more later. To show you what this page looks like when you're not logged into Drupal Gardens, I'm going to switch to another browser that I've set up, Google Chrome. And here you notice it doesn't have the Help link up here at the top. But if you scroll down to the bottom of the page, there is this Help link down here, which gives you a lot of the same information.

It does, however, lack a few things that you can only get when logged in, the most important of which is the Forums. And speaking of those forums, let's just take a quick look at what's there. Down here, you see quite a few Support areas, and you could also see how many posts there are in each one of them, and how long ago they have been tended. And as you can see, this one was tended just a second ago, this one about 25 minutes ago. The people at Drupal Gardens really do watch these, and they help out a lot. So let's go into How to questions, just click on any one, and you can see.

It's quite an active conversation. Finally, there are several places where you can get general Drupal help online. Now, because this is Drupal Gardens and not core Drupal, not everything they suggest is going to be relevant, but some of it will. To get there, go to drupal.org and then click on Community & Support. Down here, there are a lot of ways of getting help. There are, of course, forums on the drupal.org site, very much like the Drupal Gardens site.

There is also a way to chat live and get help that way. If you'd like more information about this, see my Drupal Essential Training course. In short, there is really a lot of help out there for Drupal Gardens. Partly that's because it was designed to help people with no previous web-building experience at all, get their site up and online quickly. Acquia managed to do that in two ways. First, they made the software simpler, but they also streamlined the Help documentation quite a bit and their forums are, to be quite honest, a lot easier to navigate than those on the drupal.org site.

Drupal Gardens other users, in my experience, have been very quick to help out, and where they can't, Acquia's own staff will jump in and help you out.

Show transcript

This video is part of

Image for Drupal Gardens Essential Training
Drupal Gardens Essential Training

65 video lessons · 11917 viewers

Tom Geller
Author

 
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  1. 29m 56s
    1. Welcome
      1m 39s
    2. Previewing the finished project
      1m 29s
    3. What's new in the late 2011 update?
      5m 28s
    4. What is Drupal?
      5m 8s
    5. What is Drupal Gardens?
      5m 57s
    6. Getting started with Drupal Gardens
      5m 35s
    7. Getting help
      4m 1s
    8. Using the exercise files
      39s
  2. 17m 40s
    1. Using the administrative overlay
      2m 54s
    2. Using the dashboard, toolbar, and shortcut bar
      5m 36s
    3. Touring the newly created site
      3m 55s
    4. Configuring the site
      5m 15s
  3. 59m 47s
    1. Creating and managing content
      11m 11s
    2. Creating and managing content types
      10m 35s
    3. Embedding YouTube videos and other media
      4m 5s
    4. Subscribing to RSS feeds
      4m 49s
    5. Categorizing RSS feeds
      5m 1s
    6. Managing tags and taxonomies
      5m 50s
    7. Creating dynamic pages with simple views
      4m 29s
    8. Creating complex information collections with Views
      8m 59s
    9. Creating image galleries
      4m 48s
  4. 37m 50s
    1. Working with blocks
      10m 26s
    2. Setting up rotating banners
      7m 45s
    3. Understanding menus
      7m 27s
    4. Setting up contact forms
      7m 7s
    5. Adding and removing functionality
      5m 5s
  5. 54m 54s
    1. Managing users
      6m 28s
    2. Adjusting user permissions
      6m 35s
    3. Managing comments
      7m 7s
    4. Slowing spam
      5m 20s
    5. Starting discussion forums
      9m 3s
    6. Creating blogs
      4m 41s
    7. Setting up mailing lists
      4m 50s
    8. Allowing users to rate content
      4m 21s
    9. Using best practices for online clubs
      6m 29s
  6. 44m 35s
    1. Getting feedback with webforms
      6m 14s
    2. Publishing RSS feeds
      6m 40s
    3. Taking advantage of social media
      9m 33s
    4. Emphasizing external links
      2m 44s
    5. Improving search engine optimization (SEO)
      7m 30s
    6. Internationalizing sites
      8m 6s
    7. Tracking site usage with Google Analytics
      3m 48s
  7. 34m 40s
    1. Understanding Drupal themes
      5m 44s
    2. Understanding the Theme Builder
      5m 25s
    3. Switching, saving, and copying themes
      7m 13s
    4. Introducing custom CSS
      6m 51s
    5. Refining selections in the Theme Builder
      5m 48s
    6. Exporting themes
      3m 39s
  8. 48m 31s
    1. Changing the site's color palette
      2m 32s
    2. Changing the site's main logo and favicon
      5m 22s
    3. Changing the column number and arrangement
      5m 7s
    4. Adding background colors and images
      6m 29s
    5. Changing element spacing and borders
      6m 11s
    6. Adjusting typography
      4m 24s
    7. Using fonts from outside sources
      5m 7s
    8. Inserting raw CSS code into themes
      6m 57s
    9. Adding visual effects with JavaScript libraries
      6m 22s
  9. 14m 18s
    1. Finessing theme design
      7m 51s
    2. Eight ideas for modifying themes
      6m 27s
  10. 23m 38s
    1. Monitoring sites
      4m 11s
    2. Duplicating and deleting sites
      4m 23s
    3. Adding custom domains
      3m 48s
    4. Using exported sites outside of Drupal Gardens
      3m 46s
    5. Hosting exported Drupal Gardens sites
      7m 30s
  11. 51s
    1. Goodbye
      51s

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