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Kit Hinrichs, Graphic Designer

Kit Hinrichs, Graphic Designer

with Kit Hinrichs

 


Kit Hinrichs is one of the most accomplished and respected graphic designers and illustrators of the last fifty years. A master of corporate communications and a consummate visual storyteller, he has been awarded the highest honor in his field: the AIGA Medal. Formerly a partner in the legendary design firm Pentagram, he is reinventing himself (again) with a new endeavor called Studio Hinrichs. In this Creative Inspirations documentary, Kit shares highlights of recent projects, his renowned collection of American flags and American flag memorabilia, as well as the irrefutable wisdom of one who has stayed at the top of his game for five decades.

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author
Kit Hinrichs
subject
Design, Creative Inspirations, Documentaries
level
Appropriate for all
duration
1h 13m
released
Feb 26, 2010

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Kit Hinrichs: Creative Inspirations
Introduction
00:00(Music playing)
00:08Kit Hinrichs: The most important things that I have ever done, and I always do it innately, is tell stories.
00:15One of the main things that we do, as designers, is to make things clear and
00:19understandable, so someone else can take that information and go forward with it.
00:23Because I'm just the collector, I end up having all this stuff that I have
00:29collected over forty, fifty years.
00:31There's this kind of stimulus that happens when it's around,
00:34so it's really quite wonderful.
00:36When we saw the plans for this and we saw the wonderful curve that you see
00:42within the atrium here, we thought "Why don't we take that particular form,
00:46replicate it again and again, and be able to create a symbol based on that?"
00:51My awareness was there. I was kind of ready and then here, I get flooded with
00:57some great typography by some of the great designers of the world.
01:02As I've gotten further and further into this, it's gone from being, "Oh, here's a
01:06few samples of things," to really being this all-inclusive, and I use the term
01:11obsession, because that's what it is, to now over 5000 pieces in the collection.
01:17For anyone who is wondering about this whole thing about, well, this is only a
01:21young man's business, I'm still a young man inside!
Collapse this transcript
Getting an education
00:00(Music playing)
00:07Kit Hinrichs: I went to Art Center College of Design and it has been instrumental in how I
00:13kind of think about design and how I use design.
00:17So, ten years ago, they asked me to come back and be on the Board of Directors,
00:23which was a real honor for me, certainly, to do that.
00:26So, the president at that particular time said, "Our 75th anniversary is coming up.
00:32We'd like to do something that really represents the school."
00:35As we started talking, I kept saying, "It's not about the school. It's about the
00:38impact of the students once they have graduated from the school."
00:43I started out when I was in grade school, drawing. I guess I would draw most of the
00:48time when I was four or five years old. And as a typical boy drawing Cowboys and Indians,
00:55whatever, at that point, I didn't realize it, but kind of telling stories with my drawings.
01:00And as I got further along in grade school and so on, you get all these nice
01:05things where the teacher says, "Oh! That's nice, kid.
01:08Can you do the painting of the turkey for us?"
01:11So as a consequence, you start getting kind of known for being someone who has a
01:15little bit of a bent toward illustration, or design, or something, even though it wasn't
01:20called that at the time.
01:23That progressed, obviously, through high school and I happened to have a very good
01:26teacher there who said, "There is this college in Los Angeles called Art Center College."
01:35I thought, "Great! Sounds good!"
01:37Because the thought of doing something that I actually love to do and might
01:41actually be able to make a living out of would be very interesting, and
01:45sure enough, it worked.
01:48I was very fortunate to get in, because I was one of the few high school kids that got in.
01:54Most of the students there were 22 to 26 years old. Some were on the GI Bill.
02:01This goes back a few years. This was 1959. And I thought, "What a wonderful thing to be
02:07able to do something that I really love to do."
02:09So, as a consequence, I had a four- year training at Art Center, which, in the
02:16middle, I took a year off and went to Germany and worked in Germany for a year -
02:24nothing to do with design, nothing to do with anything. I was in what I call my
02:29'do-gooder' days, when I went and actually worked in the boys youth home and
02:34helped boys from the east zone who had gotten out and their families were still
02:39stuck in Eastern Germany.
02:43So, I was working there for a year and learned a tremendous amount of things,
02:46which, a lot of it was just understanding other cultures, that the American
02:52culture is fine, but it is not everything.
02:55So, as a consequence, because of travel, I got exposure to different
03:00publications. I got a whole range of international exposure that I just wouldn't
03:05have gotten if I had stayed in school during that period of time.
03:09So, when I returned to Art Center to finish school, it had completely changed how
03:14I viewed design and how I viewed the field I was going to go into.
03:20I had a better perspective of what concepts meant, how they changed from
03:24culture to culture.
03:25It changed a lot of things, but it also changed my grades.
03:29I was a much better student.
03:32I had a broader experience level, myself, so it enabled me to think a little
03:38better about the assignments I was given.
03:42You have to work like hell to get through that school.
03:44It's a very, very tough, stringent school.
03:48The day after I graduated, I was in the Marine Corps.
03:53It was like I didn't miss a beat, because I was so used to being somewhat stressed,
04:00a certain amount of primarily, really emotional, as well as physical difference,
04:05when you went to the Marine Corps and boot camp.
04:08But it was certainly an interesting experience and gave you a perspective of
04:14the rest of the world, because, like Europe, you get exposed to a whole group of
04:19people you would not normally get exposed to, if you were just sitting at home, where you grew up.
04:26Going into the Marine Corps, or any service, you get exposed to a range of people
04:31in this country who you also would not normally have run into. They're not the same
04:35economic group you were probably a part of.
04:38Racially, there's a much broader mixture than you get to somewhere else.
04:42So it was, again, another way of understanding who people are, how they react to
04:47things and I found that also very important in my design career, and having that
04:54kind of exposure, early on.
Collapse this transcript
Workspace
00:00(Music playing)
00:17Kit Hinrichs: Welcome to San Francisco and welcome to our office.
00:22This wonderful space we have, we've been here for about 15 years, a little more
00:27space than we need right now.
00:29So, when we had three partners here, we needed all the space with what was going on,
00:35but now that it's really Studio Hinrichs, it's going to be a little smaller
00:39space, so we decided to actually move around the corner and open a new office a little later on.
00:44On the second floor of our space, we have a great library. We have a kitchen.
00:49We have all kinds of storage space.
00:50So, it really is a very practical thing for us to have.
00:54So, we have books organized by the way in which we would use them.
00:57So there will be books on typography, books on designers, books on illustrators
01:01and then books by country, books by culture that's going on.
01:06So, it allows us to pull things pretty easily.
01:10So, we've created this wonderful war room, as we call it, that allows the entire
01:15staff to come together if they need to.
01:21Because I'm just the collector, I end up having all this stuff that I've
01:27collected over forty, fifty years.
01:29Some I have had since I was the child. Other pieces I've had for two weeks.
01:34So, it's a whole range of stuff that's in here.
01:36There's this kind of stimulus that happens when it's around.
01:39So, it's really quite wonderful.
01:43Then the rest of the space is all open-plan,
01:47so that way the project coordinators and the designers can kind of hear each
01:52other as they're doing things. They can easily get information from just that
01:58kind of communal source that's there all the time.
02:05This backspace is one of the places where the interns work most of the time.
02:10We're still putting comps together.
02:12No matter what we do on the computer, we still prepare things here.
02:19Belle Hau, who's been with me for over 25 years, is a person that always makes me look good.
02:25It's just been amazing how she has done this for this period of time and we've
02:28gotten to the point to where I can do a rough sketch like this and sure enough,
02:34she can turn it into something that just looks absolutely fabulous.
02:39This is Maya, Belle's dog, a wonderful, wonderful husky.
02:44He's become kind of the office dog.
02:46It's been terrific.
02:51As the team has gotten smaller, because it's only me now, there is not a number
02:55of partners, I have a smaller team of people.
02:58Gloria has been with me for two years now.
03:00Gloria: Three years.
03:01Kit: Three. They grow up so quickly!
03:07And Audie, who's a Project Coordinator here. And so we end up find ourselves
03:10working as teams quite comfortably.
03:13Since my computer skills are lacking, I'm dependent on all of these designers
03:24who really are much further along than I will ever be.
03:27It also allows me to do much more work because I can work with four or five people and get a
03:32certain volume of work out. So, it's great.
03:37One of the things we've been doing, and have been for many years, is @issue,
03:40the magazine, and we're actually doing an online version, a blog of it.
03:44So An has been instrumental in helping us get that going and keep it
03:48going, because it's a little bit of a hungry beast that, three to four times a week, we
03:53need to feed it with something new.
03:56John Schleining has been an integral part of this office for
04:00John Schleining: Ten years. Kit: Ten years, my god!
04:03Anyway, it's great to - he has really helped build the office and has brought a
04:06new kind of level of sophistication to what we do when we go out and pitch work
04:11and what we do when we get the work along the way.
04:14So, it's a very important part of the business side of what we're doing.
04:18As I enter this third chapter of my career, the idea of taking this 10,000 foot
04:24space and keeping to populate that, doesn't make a lot of sense for where I'm
04:28doing both financially and what I want to do personally.
04:31So, I've found a space, literally around the corner from where I am.
04:35I've kept virtually the same smaller team I've kind of put together in the last two years.
04:41They will be the core of this new space, but it's just a little more personal in
04:47way it's put together.
04:48So, I'm hoping to be able to show you that in its final form, as we get
04:52further along with it.
Collapse this transcript
Starting a career in design
00:00(Music playing)
00:08Kit Hinrichs: When I went to New York, Push Pin was a very big thing, so Milton Glaser, Seymour
00:13Chwast were very important to me, certainly
00:17Herb Lubalin at that time, very strong in typography and very unique.
00:21A lot of people from that period of the 60s and early 70s, when I was
00:28influenced, but I think every generation is influenced by whoever hits them when
00:34they're in their early 20s to their 30s.
00:37Those are the people who influence what you're going to do the rest of your life.
00:40It's not that you don't have continual refocusing of what you're doing, but a
00:47lot of the people who've influenced you hit you at that particular moment when
00:51you're that sponge, absorbing all kinds of great stuff.
00:54As soon as I finished my six months of boot camp, I was on my way to New
00:59York, because everybody who graduated from Art Center, if they were going to
01:04make it in the field, they went to New York, because that's where the world was happening.
01:08So really, never having been to New York before, I kind of got there with my
01:13little portfolio and my dayglo pink and orange design inside.
01:20I showed it to all these New York design firms and they were like, "I've never seen
01:27this before. What is this stuff?"
01:29So, they were very impressed, if nothing else, because it was different than what they'd seen.
01:34I was offered job by the advertising agencies, but once I was offered a job by a
01:39design firm, I didn't look back.
01:42I went right into working with a design office.
01:45They did a lot of things.
01:46There was - they did a couple of magazines.
01:50They did promotional work for paper companies.
01:53They did a range of things, of which I found very interesting, because the whole
01:58idea of not just doing one thing for one client was always of interest to me.
02:03Because I could draw relatively well and was pretty proficient in being able to
02:07have different ways in which I could express the designs, I got to do a lot of
02:12illustration as an integral part of that.
02:15I went to another even smaller design firm, and this is where I met my first
02:21partner, Tony Russell. He was a Brit.
02:27He was working there on a freelance basis.
02:29I was the assistant to the group.
02:32He had a completely different background.
02:34He had a very strong typographic background, as almost all the Brits do.
02:38Now at the same time, Tony, I'm sure, never used pink and orange in his life,
02:45so, as a consequence, there was this kind of blending of I kind of brought this
02:50left coast stuff that you'd get from California and he brought Europe to me.
02:56So, a few months after we worked together at this place, we opened our own office
03:02called Russell & Hinrichs.
03:03So, Tony and I started out, just the two of us, in one room in an apartment
03:10building, doing, at first, individual projects.
03:16We were both like two freelancers sharing space.
03:19At that point, it was two tabletops, made out of doors, to a couple of sawhorses,
03:28a couple of chairs that we had gotten from Salvation Army.
03:32That was our office. It's small.
03:37It's very simple, but it had a lot of places start.
03:40So, as a consequence, Tony and I worked together for about seven years.
03:45We went from just doing small things individually to truly collaborating on
03:49things to where we merged ourselves financially.
03:53So, it was no longer just two guys working in a shared space.
03:59We found that because I had a certain illustrative background to what I was
04:04doing, I could visualize a lot of the ideas we had and his typographic
04:10training actually helped what he was doing in some of the booklets and
04:14brochures we were doing.
04:16I learned from him and we both kind of learned from each other for that period of time.
04:20At some point, Tony and I had a bit of a falling out, which I was sorry
04:29about, but it happened.
04:32So as a consequence, we ended up splitting our office.
04:38My wife and I, who had also been working at the office at that time, we opened
04:42up our own office called Hinrichs Design Associates and Tony stayed in our
04:47existing operation and continued on there.
04:50Several things happened at that point that were really helpful. One was I
04:57got contacted by the head of McCall's Magazine, the Art Director at that time, saying,
05:03"We have a monthly section that we'd love to have you do for us."
05:07It was eight pages every month.
05:10Now it, in itself, was not like the best thing I've ever done in my life, but the
05:15idea of something that had national exposure every month and gave me the
05:20opportunity to work with dozens of artists around the country, again, was
05:26another opportunity to expand my own personal knowledge and also to learn from
05:33other people who brought something different to what was going on.
Collapse this transcript
Typography as art
00:00(Music playing)
00:08Kit Hinrichs: As you can tell, typography is a very important thing for me.
00:11It's important for all designers, but I've kind of embraced it, as I oftentimes
00:14do with things and get really obsessive about some of this stuff.
00:19So when the opportunity came up for me to have a retrospective, I thought,
00:23"Well, why don't I actually put into practice what I've kind of believed for a long
00:28period of time in saying, 'Isn't there a way we can incorporate typography as art and
00:35literally make it the art for the poster.'"
00:37When you have a face like mine that is simple enough with a white beard and
00:43round glasses, it's pretty simple to kind of take that and synthesize that into
00:49very simple typographic forms.
00:51And so as a consequence, when I was doing this poster, that whole thing was done
00:57that way and, literally, my biography is in the beard, and so that's a real
01:02biography and then these are all letter forms.
01:07The entire thing is made up of letter forms.
01:09So, it was just an interesting thing to do.
01:12It was inexpensive to produce, from that point of view, and distinctive, and has
01:19not only - yes, it has got some awards and all of those things, but it's
01:23something that I am just amazed about how iconic it is.
01:26I mean people walk along, and they say, "Oh, that's you in that poster."
01:30I mean it's amazing how something as simple as this can do it.
01:33Between my face and typography, it seemed to be something that could actually work very well.
01:38One other things that I found changed when I came back from Europe was, because
01:42of some of the publications I'd seen, because of the use of typography in a way
01:47that just was not being used in United States at that time,
01:51to me opened up a whole other world of how typography can be an integrated part of
01:56how you tell a story.
01:58It's not just in what the words are, but the scale of the words and the
02:01typeface that you choose and the emotional value that typography has.
02:07And that comes from just seeing it everywhere.
02:12And an example, although maybe an obvious example, is the way in which
02:18we understand money.
02:22Money, at least in the US, has a very distinctive typographic quality to it, in the
02:27way it's put together.
02:30And so then when you use something like that, that even has a little bit of
02:34a sense of that, you get a financial edge to what it is that you are actually communicating.
02:40So understanding that there is type that is used in all kinds of things,
02:46from stop signs, to manhole covers, to sale signs, to money - all those things
02:54use typography as a way of communicating ideas about who they are,
02:57and what makes them special.
02:59When I was in high school, I had bought a little platen press, had four
03:07typefaces, and I used to set type for various organizations in school, made a
03:13few extra bucks doing it, and learned a little bit of a craft in doing that, and
03:20even though it was really very, very Mickey Mouse, in a way, it was something
03:26that gave me an exposure to something I hadn't been involved with before.
03:31And so my awareness of typography was there in the idea of handset type and
03:35metal type and all of what you had to do to make words look good together,
03:42because of the way in which they were spaced or tracked at that time, the way
03:46they were kerning the type.
03:48All of those things were very real and tangible, and so my awareness was that
03:54was there. I was kind of ready and then here I'd get flooded with some great
04:00typography by some of the great designers of the world.
04:04And as Tony and I began chatting and so on, I would sit there and go,
04:09"I don't know whether it's twelve on fourteen or twelve on sixteen, or whatever," and not
04:13that I didn't know what it was, but he would say, "No, with that size type and
04:18that measure, you should be using this particular leading."
04:22It wasn't as a something I learned.
04:23It was a something that he knew, and that's kind of led me through the rest of my career.
04:29Those kind of things were just amazing to me.
Collapse this transcript
Faces
00:00(Music playing)
00:26Kit Hinrichs: This is a cover we are looking on right now, for a magazine down in Los Angeles
00:30for Cedars-Sinai's Hospital.
00:33It's really on personalized medicine that deals with your particular DNA and who
00:38you are as an individual.
00:40So within that, we thought, "Well, we could make the face up out of G, A, T, C,
00:46the pieces that actually are the building blocks of DNA."
00:50So we were looking at whether we do the whole thing with handwritten or whether
00:53we do it all with typography, and it makes a very nice combination of things as we
00:57go forward and then starting to play with, - does the type actually kind of
01:00meld through the cover? - that sort of thing, are all kind of stuff that we play
01:04with it at this point.
01:05If you look at every magazine stand in America, every month, it is filled with faces.
01:12usually of beautiful women or good-looking men, who are on the cover either because
01:16they are celebrities, because they are models, because it's about beauty and all
01:21kinds of things like this, but people like to look at other people.
01:27I think that is a human trait that you can't kind of walk away from.
01:31And it's for good reason that you find as many faces on the cover of
01:37publications, because people are engaged by them. Someone is talking to them.
01:43And so I found myself, of course, as all human beings, attracted by the same
01:48thing and saying, "But how can I make this a little different than just another beautiful face."
01:54Again, over the years, looking at a number of things that have been done, I found
02:00that you can take a face, but the way in which you interpret that face is what
02:05makes it fresh and different.
02:07So when we were doing the piece for Simpson Paper, that had all of the people
02:13who were forecasting the future to go through and have a Richter, a George Richter
02:22image done as a map with a fault line in it communicates all kinds of things.
02:29It's a great story.
02:31It's also about him, and it's also very specific to the subject.
02:36And so as many times as you can go through and say, "Can we bring a face which
02:41everyone wants to look at and make it unique to that particular subject?"
02:46you have got a double-win in my opinion.
02:50It may be just the simplicity of how do I take a person that would represent
02:55that story in a new way?
02:57Those kinds of things have stories to tell within them.
03:02So I use faces an awful lot to communicate along the way.
03:06I bet I have used faces, 200-300 times, easily, in my communications,
03:13I think, most of the time, in a relatively fresh and new way, not always the same
03:18thing over and over again.
03:19And so, I have a little more flexibility because I don't have to be limited to
03:25one particular subject along the way.
03:29I have a lot of latitude in doing it.
03:32If I find that it's - we're becoming too - doing two things that are too much the same,
03:38by repeating things, then I get rid of that and don't do that, but I've found a
03:44number of things I can do with faces that are unique and not redundant.
Collapse this transcript
San Francisco
00:00(Music playing)
00:07Kit Hinrichs: I had been in New York for about 13 years, and
00:12my parents were getting a little bit older.
00:14My wife's parents were getting a little bit older.
00:16We thought about - "Well, if we're ever going to return to California, maybe now
00:21would be the time to do it."
00:23And at the time that we were thinking about that, I didn't want to walk away
00:27from the business we developed when we were in New York. My entire
00:33professional career, at that moment, had been in New York.
00:36And so I made a number of friends with number of people there, a couple who were
00:42just terrific designers, one is Marty Pedersen, who is now the publisher of
00:48Graphis, and Vance Jonson, who was a teacher of mine when I was at Art Center.
00:56So, we went into business as a bi-coastal office.
01:02So, we opened an office in San Francisco.
01:03My wife and I came out here. We opened the office and about
01:09two and half years later, or so, Neil Shakery joined us, so it was Jonson,
01:14Pedersen, Hinrichs and Shakery.
01:16And it was the mid '80s and so we were interested in doing corporate annual
01:23reports and doing publications for large corporations, because there were a
01:27lot of large corporations here who were going outside, and so we hit at a
01:34very good period of time and so we did very well in a short period of time,
01:38when we arrived here.
01:40We happened to hit at the time to where there were a lot of corporations who,
01:43if they wanted really good work done, they went to New York.
01:46They didn't buy services in San Francisco.
01:50There were some wonderful designers here, doing great things, but they were -
01:54it was a very insular society and I am not saying we completely changed that,
02:01but we did bring a different perspective, a more international perspective to
02:06what we were doing.
02:07We went into Embarcadero Center, which was probably the newest high-rise
02:13building in San Francisco at that time, and although it was a small office,
02:19it was a very professional office, as far as corporations were concerned.
02:22We picked a place that was high profile.
02:25It made us high profile, what we did.
02:28It made us part of the corporate community.
02:30As a consequence, we were able to get a number of very large, international
02:36clients who were here, who were looking for that service in San Francisco, and
02:41so that made a big difference for us.
02:43So, Marty Pedersen, Vance, Neil, and then myself, we had a very nice ten year run of doing that.
02:52And then Pentagram came along and first talked to Marty Pedersen in
02:55Switzerland, and said, "Would you guys," meaning all of us, "like to join Pentagram."
03:04It would expand Pentagram into the US, because it had been established for six or seven
03:12years, but was really two guys, two partners.
03:17So we - it ended up, ultimately, that only the three of us in San Francisco ended up joining.
03:23Marty wanted to buy Graphis, which he did, and so he ran that and Vance went on
03:30to run his own design firm.
03:32So the three of us in San Francisco became the San Francisco office of Pentagram.
03:36That was in 1986.
Collapse this transcript
Project: California Academy of Sciences
00:00(Music playing)
00:10Kit Hinrichs: Being in San Francisco, there is this wonderful California Academy of Sciences,
00:15which we were asked about a year-and-a- half ago to create an identity for them,
00:20which then continued not only from the outside, for the identity for all of
00:24emotional pieces, but also inside.
00:34When the Academy came to us, they had hired Renzo Piano to be able to put this
00:40absolutely fabulous building in the middle of Golden Gate park.
00:44It's where the old academy had been for 150 years,
00:47so it's a very strong tradition in San Francisco to have this thing.
00:53When we were creating the identity itself, it was like how do you create
00:57something that is unique to the place and still has kind of presence, not just
01:01another abstract symbol?
01:03So when we saw the plans for this and we saw the wonderful curve that you
01:08see within the atrium here and that also is reflective in all of the other hills
01:14on the roof, we thought "Why don't we take that particular form, replicate it
01:19again and again, and be able to create a symbol based on that."
01:24It's in three different colors. Each one represents a different aspect of the
01:29museum and it used to be marketed as three different groups and now they want it
01:35to be brought together as the California Academy of Sciences.
01:39Then we did all of the promotion pieces for them, as it went forward, I mean,
01:43virtually every thing that identified the academy along the way.
01:47Laura, who is one of our associate partners who was here, who is now gone on to London,
01:55was very instrumental in putting this whole symboling program together.
02:03The building was underway when they engaged us and the director had just been
02:09brought on, so it was a relatively short period of time, but he wanted to have
02:13a modern clean symbol. He wanted it to represent all the different complexities of this place,
02:20but understanding all of this is about life. And so we thought that this
02:25symbol that we're creating for this is also about life. And so its somewhat
02:30radiant aspect - kind of sun aspect of it - also represents that as a source for all things.
02:38This will be a successful place if there wasn't a single symbol on the outside
02:43and there was just a word on it.
02:45At the same time, what we do in setting up the typographic system, creating a new
02:50identify and entirely new communications program is what talks about the space
02:56and the experience you are going to have. Then when you come here, it's realized
02:59because everything has been put together so nicely.
03:05One of the things, since we were not going to be involved in creating the
03:08exhibitions themselves, but had some limited corporate exposure there,
03:14they asked us to do the Donor Wall. We kept thinking, because they something
03:18like 300 individual scientists there who were doing things, that as you go in
03:24and you pull out drawers, it's just like pulling out all these specimen drawers
03:29with all these things in it.
03:31So we thought if we could do the same thing as turning a specimen drawer
03:34vertically, putting it on the wall, the rarity of the object that is being shown
03:40would designate the amount of money that you had donated. So there are fewer
03:45butterflies, because they are five or ten million dollars. Then there are poppies.
03:59An interesting thing, when we started doing this, was that - we thought,
04:03"Well, it would only - it would stop here," because that was the number of heavy
04:07donors that they had done.
04:09But then as people started to see what this could be, then that got to extending
04:14it on the other side because of more people who joined.
04:17It's been very effective. We've loved doing it and we love being able to
04:21make something that is really unique and celebrate the donors who have been
04:24part of it.
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Pentagram
00:00(Music playing)
00:07Kit Hinrichs: When people say "What does Pentagram do?"
00:09you go on the website and you start to look up any of this long list of things
00:14from any of the offices.
00:16We have done some very unique work for a lot of high profile companies, or we've
00:22made some companies who were there but no one paid attention to them, all of a
00:26sudden, be a little stronger.
00:30Pentagram began in, now 35 years ago, in London.
00:36The reason that it was called Pentagram was because there were five partners at
00:39the time, three different disciplines:
00:41graphic design, product design, and architecture, which was also very unique
00:47at that time. This is the sixties.
00:51I was certainly influenced by them because of my first British partner who made
00:56me aware of these guys in London, who were doing interesting things,
01:01primarily in the UK and on the continent, but were starting to do things in
01:07the U.S. Then, of course, when they opened an office in New York, that also
01:11brought it closer to our world.
01:16People asked me "Well, how long did it take you to decide?" - about 30 seconds,
01:22because here is a group of people who are the most admired designers in the
01:29world and they would like you to be their partner.
01:32It's pretty hard to turn that down. And also, we got invited to the dance, and
01:38so we were very happy to be part of it.
01:41That's another group of people, another exposure to an international group.
01:48I learned from all of those people as well,
01:52because we spend twice a year, four or five days together, of which we teach each other.
01:59So I call them the world's smallest design conferences because we just were
02:06presenting the work that we did within that last period of time.
02:09My partner does a piece in Berlin or in Japan or in Buenos Aires,
02:16I am aware of what it is because they tell me, in first hand knowledge, how that
02:21was put together, how it worked, how it was received, what the problems were.
02:26It's insider information, and so as a consequence, any one of my partners and
02:32certainly, I, grew dramatically from what I learned from my partners,
02:37because you really got to see the best of what was going on. You got to hear
02:41the excitement from your partners who are out there doing some of the best work in the world.
02:49At the point that I left Pentagram, I was the oldest partner in Pentagram, had been
02:54there the longest, not of all partners, but of the current group of partners.
03:02Pentagram is an organization that evolved depending on the people who were part of it.
03:09Now that I am not there, there will be someone else to step up and do other
03:12things along the way, as it has always changed.
03:15So, I'll be interested in seeing, ten years from now, fifteen years now, how it
03:21has evolved and what its focus is at that moment.
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Project: Muzak
00:00(Music playing)
00:07Kit Hinrichs: The thing when we did muzak was this simplification from the whole name down
00:12to a single symbol.
00:14As they went forward, it wasn't just a matter of, gee, how do we change their identity
00:19that way? How we change the way we communicate about them?
00:22Simpler, stronger messages as you go through, not overly complicated things.
00:26And then it's all kinds of music.
00:28It's not just elevator music.
00:31Then to go into imaging, it's the same kind of work that we do, visually, for
00:36a corporation, they do, musically.
00:40Usually, the change has happened in the corporation already,
00:44but they have no way to let people know that it has changed.
00:48When we came in with muzak, they were doing these things.
00:52They had already done a lot of this stuff,
00:54but no one outside had any idea that it had been done.
00:58So I went in, met the guys in their very sophisticated offices, with great
01:03music playing and you talk on a very sophisticated level about what it is
01:08they're trying to achieve, and they give you a story of saying when they were
01:13working with Ralph Lauren, that they had talked to all the senior vice presidents
01:18about what they were going to do, how the retail environment was going to change,
01:22how music was an important part of creating their signature.
01:27And the contract went all the way up to Ralph to sign and Ralphs says, "I can't sign this."
01:33Muzak is not comparable to our brand.
01:38And that was a real wake up call for them, when someone won't work with you
01:42because they think your brand is not up to theirs,
01:46and it is every other way except in kind of understanding of that brand or the
01:51image of that brand.
01:54And as a consequence, they said, "We've got to find some way to change that."
01:57So, they engaged us to come in and work with them and we did exactly that.
02:03We, instead of changing the name, which we could not do, so we said, "Okay. Well,
02:09"if we are not going to change the name, then we will change the visual image
02:13that it has," and so we created a symbol for them and then we created a complete program for them.
02:20We organized all of their franchise owners to have a consistent look to the
02:26way they did things.
02:27We then, because of Jim Biber, our architectural partner, he did their
02:33offices down in North Carolina - brand new offices - and they were so cool that
02:39they had their clients coming and saying, "You guys are cooler than we are."
02:43And all of that really changed, not only how their clients viewed them, but how
02:49they viewed themselves.
02:52And so it's not at all unusual for us to come in after a lot of the heavy
02:56lifting has being done.
02:59And we're really, we're the voice, at that moment, of letting people know how it's changed.
03:06We don't change the company.
03:08They changed the company.
03:10We just help them make it clear to the audience they want to talk to.
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Studio Hinrichs
00:00(Music playing)
00:06Kit Hinrichs: When I left Pentagram, when I decided to leave Pentagram, I thought, "I want to
00:11do something that is really more uniquely me," which gave the name of this as Studio Hinrichs,
00:19even though I still have a little bit of a hard time picking up the
00:21phone and saying that.
00:23But as I'm now 68 and for those - for anyone who's wondering about this whole
00:32thing about 'well this is only a young man's business,'
00:36I'm still a young man inside and this is a business that is continually,
00:44intellectually challenging and it does not stop at a certain point and
00:48you just repeat yourself. It is something
00:51that has no limit to it if you want to continue to engage in it.
00:56Almost everyone who knew Pentagram probably knew half a dozen of the partners by name.
01:04It wasn't just a name at the top and there could be a rotating shift of
01:08people underneath it.
01:10So, we had always been an organization that was certainly personality-driven, to a certain extent,
01:19that it was kind of a club of stars, people who had done very well on their own
01:25but now, collectively, have even more influence in the world.
01:32And that is certainly true.
01:35At the same time, you have a responsibility to all of your partners, a financial
01:40responsibility as well as a, I'll call it a design responsibility - in that you don't
01:46do things that embarrass yourself or your partners in what you are doing.
01:52So, all of that is a little bit part of what Pentagram, not requires of you, but
01:58we all feel that responsibility.
02:00It's not oppressive.
02:03It's just kind of there.
02:04You need to be aware that
02:06you're part of this and you need to carry your weight.
02:10In going on my own, which is really going back to what I was 40 years ago, when I
02:16first kind of had the doors across a pair of saw horses,
02:21the simplicity of just having, I'll say, I hate to call it my vision, but an
02:26idea of where I'm going, what I'd like to do,
02:30to do something new, fresh, maybe something I wanted to do but just haven't done before,
02:37that is very exciting to me.
02:39There's no doubt that I can't do it alone.
02:42I have a team of people who work with me and within this particular period of
02:48time, it's actually like starting over again.
02:51It's been very interesting. Everyone I know,
02:56clients, design friends, colleagues, have all said, "Isn't this exciting for you?"
03:03It's like "Isn't that great for you?"
03:05And I have to say, I feel that way.
03:07I feel this is something that I can't think of anything better to be doing at
03:11this point in my life. And I get excited every morning I come in. And it's
03:16wonderful to think about starting over again.
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American flags
00:00(Music playing)
00:12Kit Hinrichs: As you will see some of this, this is where I live and so I try to put a lot of
00:15the stuff that I have kind of a obsession about, with the American flag, and I
00:20tried to bring it into my life in as many ways as I can. And it also finds its
00:25way, certainly, into my profession.
00:30I've found that I start focusing on more unique things, one-of-a-kind things, the
00:36quilts, the Navajo weavings, the things that a single person did, I would say out of the
00:42goodness of their heart, but out of the spirit of the country.
00:45I have a friend who has a wonderful collection of flags,
00:49but he collects flags because of their historical value.
00:53They also are pretty graphically strong,
00:55but he has the flags from John F. Kennedy's limousine, when he was shot.
01:05Now, that has great historic influence.
01:09You couldn't tell it from any other fifty-star flag that's out there.
01:12It looks exactly the same.
01:14It wouldn't make any difference to me, because there is no expression in the way
01:18in which that's created that, to me, is any different than any other
01:21manufactured flag of the period.
01:24So, I am very much involved in how it's executed, the quality of the expression.
01:30Within the collection, there is a variety of media that is used.
01:34Certainly, one of the big Americana things are quilts.
01:38We have a quite wonderful family heirloom that my great, great, great, great
01:44aunt had sewn in 1865.
01:46That got passed down.
01:48I used to take it to show and tell at school.
01:50I am often asked about which one of the flags do I like the most or have most interest in.
01:56It is a little bit like "which one of your children do you like the most?"
02:00but that has the most emotional value to me.
02:08As I have gotten further and further into this, it's gone from being "oh, here
02:11is a few samples of things" to really being this all-inclusive, and I use the term
02:17obsession because that's what it is,
02:19to now over 5,000 pieces in the collection. And some of these pieces above
02:24here, you can see the variety of stuff, again, that you find, from beadwork to
02:30this wonderful Centennial flag, which was done in, obviously 1876, and it had no
02:39relationship whatsoever to the number of stars that are in it.
02:41It just happens to be something that made the number.
02:45So I get a great typographic kick out of this one. I get a great flag kick out
02:50of it and it's just an interesting graphic.
02:53One thing, when I was able to find this nice doughboy, which is a weather vane.
03:00And I have only seen one of these, so I think it is a one-of-a-kind. I don't think
03:04it is a mold that was made and then replicated.
03:08So, it's a beautiful World War I piece. I don't know whether it was done in
03:13memory of someone who had fallen during that period of time, or just in support
03:17of the country during the war.
03:21This is all buttons and ribbons and things which are really just fabulous to
03:26find, and individually are not that significant, but collectively make a very
03:31good kind of portrait of a country at a period of time.
03:36I also get into posters and banners of all kinds that there are out there.
03:44Being in the profession that also allows me to do a lot of publishing, or doing
03:48it, usually, for other people, I thought, "Well, there is an interest here to do this,"
03:53so I went ahead and put together a book together with Delphine Hirasuna.
03:57So anyway, you can see there's this great variety of stuff that gets done.
04:03It's all pretty graphically very interesting. It is everywhere.
04:09The flag is on so many things.
04:12I wasn't as interested in what was happening in a contemporary fashion, but
04:17historically - where all this kind of enthusiasm came from about the flag, because
04:21it's unique in this country.
04:24So I began looking and all of a sudden I just would find piece after piece,
04:29whether it was a quilt or a postcard or a toy soldier or whatever, they all had
04:36some link to the American flag on them.
04:39It's been a very interesting and rewarding collection, as I have gone through.
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@Issue
00:00(Music playing)
00:10Kit Hinrichs: Design was, until the last ten, fifteen years, was an add on.
00:15It was something - everything has been done by the engineering department.
00:18Everything else has been taken care of and it's in the box and we need to
00:21kind of decorate the box before it goes out.
00:24That's about where design had been relegated at that point.
00:28In today's world, they sit at the table at the beginning with everybody about
00:33how we're going to make this product successful.
00:35Things like, companies like Apple, their advertising, their promotion, the
00:39boxes, the products themselves, all those things works seamlessly with each other.
00:44Design, again, isn't just to make it look pretty.
00:47It's to make it function better.
00:49So we said, "How can we make some of the visual language real and understandable
00:55to the business world," and that there is no doubt that the design world needed to
00:59understand business as well, and understand what their point of view was.
01:07Delphine and I are co-founders of @issue. And it was founded 15 years ago,
01:14Kit: 16 years ago. Delphine Hirasuna: Yeah, 1994.
01:16Kit: with the Corporate Design Foundation to build some kind of a bridge, magazine
01:22bridge, that linked business and design to each other, because as all designers
01:29know, we end up educating our clients one at a time.
01:34So we thought, "If there's a way that we could create a tool that would work
01:38for both audiences to talk to each other in the process, that could be a valuable thing."
01:44We also thought that the idea of the Harvard Business School case study was
01:50something that business people understood, in the way it was done, and so the idea
01:54that we might be able to do that sort of thing for design, because in all the
01:5910,000 cases at Harvard, they are not on design.
02:03So here is something on a new subject, to a certain extent, to an audience who is
02:08not used to reading about it as part of the business story and in a form of which
02:13they could be used to.
02:16Delphine: We worked on a number of projects together.
02:19One day we were talking about how clients don't really understand how designers
02:25go about trying to solve their business problems.
02:29Having come out of corporations, I was thinking about how designers don't know
02:34how to present their story to show business that they understand. And so every
02:41major story we did, we tried to - we really did seriously vet it, in terms of
02:46'is it a business success story?'
02:48'Is it a design success story?'
02:52Kit: When we did FedEx, it's like, it's not only, I think, it's a good, solid piece of design,
02:59we got interviews with guys from FedEx and they said, "Well, by changing the
03:04"color of the paint on the planes, they were cooler. They were lighter. They were
03:09cheaper to produce. So, it was less heavy to -- so we used
03:13Kit: less gas in the process of doing it." Delphine: less fuel.
03:16Kit: It's a very interesting Delphine: less maintenance.
03:18Kit: side affect of things on the way.
03:21Delphine: Yeah, so trying to give a financial costs thing, I think somewhere in here we
03:25said, "Just eliminating the purple field from FedEx's 10,000 tractor-trailers
03:31enabled the company to save nearly $10 million and labor and materials."
03:36I mean, those kinds of things do resonate with business. And we didn't just
03:42present a very precious design, because there are some designs, in my opinion,
03:47that are beautiful or interesting, but from a corporate standpoint they don't do
03:53anything to increase sales.
03:56So, every story was approached with that way, from that perspective, and our
04:02rule was if a story makes it into @issue,
04:06it has to be a success both from a business standpoint and a design standpoint.
04:11Rather than the designer lecturing the client and saying "you just don't understand
04:16how we're trying to solve your problem" or the client lecturing the designer
04:20saying "how is this budgeted and what are the metrics on it" and all of that, to
04:26say, "can we come up with a neutral vehicle that would really present both the
04:32business side of the story and the designer side of the story" in how they went
04:37about trying to solve a problem through design.
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Business + design
00:00(Music playing)
00:06Kit Hinrichs: Warner Communications also contacted us,
00:10and they were looking for some different, fresh advertising design group to help
00:20them with their annual report.
00:23They were involved in the motion picture, the record business, all those things,
00:27which are used to being highly paid, and you get the best talent because that's
00:31what ultimately makes the bottom line better.
00:34I certainly understand that when I was starting in the field that there were a
00:39lot of things - I was just learning my own craft.
00:42I didn't really have much of a business perspective on what was going on.
00:46So as a consequence, I was solving things as a designer solved things and I
00:51talked to my clients as if they were also designers,
00:54or that they cared about was what I had to offer.
00:59One of the most important things that we have to offer to our clients and the
01:05reason they come back again, and again, and again, is not because you are a better
01:09designer than somebody else is.
01:12It's because they trust you to do what is best for them.
01:17And once I understood that, it changed the way in which I talked to people.
01:21When I talk to business people, I don't talk to them about: there is really new
01:28great color that's coming out, or there is this great photographer who is doing
01:32some wonderful things. I may know that.
01:34I may want to use a person because - for various reasons, to be effective in what I'm doing,
01:40but I'm first having to solve the business problem that's been put to me.
01:46And I certainly spend probably, even in sophisticated clients, I spend a lot of
01:50time educating them about how they can be more effective with the use of design.
01:56Even though we may have - and we will continue to educate people on a client-by-client basis,
02:04there has been a movement within the entire business community to be more aware
02:08of the value of design.
02:10And that's a real plus.
02:13The downside is, in my opinion, I don't know if you've ever heard this quote
02:19from Milton Glaser that was "We spent 20 years trying to educate the business
02:26"community about the value of design.
02:28Now they understand the value and they think it's too valuable to be in the hands of designers."
02:34Unfortunately, that's where we are today.
02:36I find that as corporations understand that value, then they do have - they
02:45focus internally about how they can market better with design.
02:51And so a consequence, they come with solutions to the designer. Instead of
02:57saying, "Here is my problem,"
02:59they are saying "Here is the solution that we have found through our research,
03:03"through the focus groups we have had,
03:05"through all the other things. These are the kinds of solutions we need to have
03:10and we would like to have you implement them."
03:12To me, it's a complete step backwards.
03:16If they took advantage of what designers have to offer by saying "Here is our
03:21"particular problem. Here's an audience we are trying to talk to.
03:25"We are not being successful in doing that, or our competition is doing a better
03:28job. What do we need to do to make that better?"
03:31And that's the creative process.
03:33It should be something at saying "I have got a problem. How can you help me?" and
03:38let the designers do the best job for you.
03:40Warner Communications, fabulous people that way.
03:45They just said, "Here is our problem. Give me some solutions."
03:50And they were terrific in being able to evaluate those problems, evaluate those
03:57solutions that you'd give to them,
03:59and say "We think this is really right for us,"
04:02but they didn't try and give us the solution for us to execute.
04:06They let us come back to them and I think that every successful designer who is
04:10out there will tell you the same thing.
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Storytelling
00:00(Music playing)
00:08Kit Hinrichs: The most important things that I have ever done, and I always do it innately, is tell stories.
00:14Now, when I was a kid, the drawings that I did were telling stories.
00:19And I'm not the only person in the world who does this,
00:22but it is one of the most effective ways of telling stories, of
00:26conveying information.
00:28One of the main things that we do as designers is to make things clear and
00:32understandable so someone else can take that information and go forward with it.
00:37It's just not to entertain ourselves.
00:39It's actually to help somebody else do something.
00:42Very simply, when we talked about the Pentagram Calendar, it was a
00:47typographic calendar.
00:50We wanted something that was very strong, as a brand, on the cover.
00:53It's got good scale, something that's compelling.
00:57365, one, is understood immediately as 'that's a year.'
01:02By combining and splitting two different typefaces, putting them together says
01:07it's about typography.
01:08It's not about one particular kind of typography.
01:13It incorporates at least two and maybe millions of typefaces that are there,
01:18because you very simply communicated the combination of those two faces.
01:23And then as you progressively do this, the next year you go, well, you know, if
01:28since there are twelve different typefaces, if we go through and show all twelve on the
01:34cover, but in overlapping sequences, you create an entirely new image.
01:41It's the table of contents for what you're going to find inside and every
01:45year it's new and fresh.
01:47Those are very simple little stories,
01:51but they communicate an awful lot about things.
01:54Because we make all of these choices about the things that we put together, it
01:58is the thinking of the overall, of all the pieces together, understanding that each
02:04one of those pieces has a little bit of a story to tell.
02:08If you choose the right pieces to come together, and you put them together in
02:12the right kind of order, it makes it so much richer and more understandable for
02:18people as they go forward.
02:20So there is no doubt that we have the advantage, as designers, to pick all kinds of things.
02:26They can be historical paintings.
02:29They can be contemporary sculptures.
02:31They can be typography.
02:33They can a whole range of things,
02:35but put together in a new and interesting fashion makes it much more
02:39compelling for people to want to get engaged in, and they understand it, because
02:43of the way in which it has been organized.
02:46And so a good portion of what designers do is take that information, put it
02:51together in a new package, in a new way, and it's a new, fresh story.
02:56And so whether it's designing a magazine or it is a branding story, or it's an
03:03exhibition, whatever, there are links that have beginnings, middles and ends.
03:09There are things that relate to each other along the way.
03:13You start to think of, 'how do I tell something over a period of time,' starting
03:19along a particular point ending on another.
03:20And what pieces along the way are going to help explain that story in a more
03:25interesting and engaging, creative fashion and that's what we do.
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Interview with Lynda
00:00(Music playing.)
00:07Lynda Weinman: Hello! I am Lynda Weinman, and I am so happy to be here today with Kit Hinrichs from
00:11Studio Hinrichs in San Francisco.
00:13Thanks for joining us.
00:15Kit Hinrichs: It's a pleasure to be here. Thank you.
00:17Lynda: Well, I happen to know, because we both have an Art Center College of Design
00:21affiliation that's a little bit different, but I happen to know that you are
00:24passionate about education, as am I. Would you like to talk at all about how you
00:28see education changing for the graphic designer in today's Digital Age?
00:34Kit: I oftentimes compare when I entered the field as being - there was cave painting
00:38and then I entered the field.
00:40A lot of things have transpired within that 40-year period of time;
00:45from it being very much of craft in the way in which things were put together,
00:49and now there is so much technological aspect to things that are required of
00:57kids when they go through school that I think it's important that we not lose
01:03the creative thinking part of it in the process of trying to put as much
01:08technical information into it.
01:10So, whether we need to change the period of time that kids are in school,
01:15whether we need to adjust whether it's in a single place, whether there is more
01:20distance learning, whether it's just ways of which that can happen, I think
01:24that's going to be the new paradigm of where we go forward with this.
01:28Lynda: I totally agree, and I think it's difficult to actually know how to gain
01:33that type of experience.
01:35What do you do to foster your own creative thinking, and that of your staff, and
01:40what do you recommend for people in order to hone that ability in themselves?
01:44Kit: Well, one of the things that I find with so many of a number of young interns
01:51who've come, and who work, and oftentimes stay with me for several years,
01:56they have so much technical knowledge that they have learned at the time, which
02:00actually enriches my part of the field.
02:03At the same time, they oftentimes have not had as much time to spend on kind of
02:08the creative thinking.
02:10That doesn't change.
02:11You still need to work first with ideas before you get into executing them.
02:15So, I am am always trying to say, "Be sure that we have the right idea before we
02:20decide on what typeface and what photographer and what illustrator or whatever
02:24it's going to be, along the way."
02:26It's so easy to rush into things without having a clear idea of where we are going.
02:31Maybe there's just this experience of having done it for so long, but that
02:35still, to me, is a key moment of why we are in the field and how we stay ahead in the field.
02:43Lynda: I know that you do have an internship program.
02:46Can you talk a little bit about what that's been like?
02:49Kit: To a certain extent, I think because the field itself has changed - you
02:55used to graduate from school, you went out and got your first job, your entry
02:59level job, because of the economy, to a certain extent, the requirements of
03:04just hiring someone and having to go through all the process of coming in as an
03:09entry level person,
03:11the opportunity to come in as an intern, whether you are still in school and
03:17learning things to help you while you are in school or it's your first job out
03:21of school, we think that's a very important aspect.
03:25Whatever you learn in school is an entry to the field, and I think the field is
03:31where you really get the master's degree.
03:35Lynda: What are you looking for as you are hiring young designers and young interns?
03:39What kind of skills do you value over others?
03:43Kit: There is a number of things in that, and it hasn't really changed that much,
03:47even though the technological side of things is a crucial aspect of their entry
03:52level into the field today.
03:54Typography, to me, is one of the things
03:56that still is a very important part of it, because that is the kind of glue that
04:02puts everything together, so I work very much on that.
04:05It is about ideas, and so I always love to see the kind of ideas that they
04:09are working with.
04:10One of the other things: some people think it's only the portfolio that they
04:13bring, but now, to me, it's as much how they work and react and communicate with
04:20you is as important to me, because I can help foster their skills in their
04:27portfolio, but I can't make them someone who really can communicate well and
04:32understand and talk well with people and are civil with their mates in the
04:39office, or with clients.
04:41In many cases, they may well be the voice of the office, the face of the office
04:46when they go out, and it's important that they actually represent who we are.
04:51So, we look very much at their character, as they go forward.
04:56I wish I could teach all of that.
04:57Usually it comes in far ahead of before they come to us.
05:00Lynda: Yeah, it makes a lot of sense.
05:03Now, when I was speaking to you before we started this interview, you made
05:06a comment that was memorable to me, and it was, we are in a down economy
05:12and I think I asked the question, "Are you busy?" and you said, "Oh yes, I am
05:16always busy. I am not only busy with work, but when I don't have work, I do my own work."
05:21I thought that was really profound and something I would love for you to talk
05:25about and something that I think a lot of designers who are new to the field
05:31might not understand, that it's not only paid client work that one should keep
05:36busy with, but the importance of doing work during down times.
05:40Can you talk a little bit about that?
05:42Kit: We are always in a learning mode, no matter where you are in your career;
05:47whether you just came out of school or whether you are 40 years in the field, as
05:50I am, I think we are always learning and doing things.
05:54So, it's important to me not just to be busy, but to be busy doing something
05:59that actually expands your mind.
06:02So, I have other things.
06:05One, I do a lot of pro bono work,
06:08so I am busy doing things that hopefully help other people in the process.
06:13So, that's one aspect of it.
06:15There are some times that I may not being paid for working with a client, but I
06:20will expand that job to expand the possibility of more work that may happen with
06:26that client by adding that extra effort.
06:29Third, I am an American flag collector.
06:33I have collected for 40 years and enjoy that process - not only in collecting,
06:40but also I put on exhibitions, work with my son in doing that, which has been
06:45fabulous, and I just really enjoy the knowledge that I've learned in the process
06:52of that particular aspect of my life.
06:56Lynda: In addition to being a renowned graphic designer, you are also a businessman,
07:02and you have been a businessman most of your career, in the business of design.
07:06And I think as the world is shifting towards so many designers needing to go
07:13off on their own and establish themselves rather than working for big firms, we're
07:17sort of seeing the decentralization of the field, in a way. Anything that you
07:23Lynda: would like to share about the business of design, Kit: Sure!
07:26Lynda: things that people should keep in mind? Kit: Sure!
07:29Kit: Your clients oftentimes come to you not because you may be the best talent
07:34that is out there, but they trust that you are involved in their business; you
07:38care about their business.
07:40That's a very important thing, and why we may pick a doctor, we may pick a
07:46plumber, we may pick a designer: because they are interested in what we are
07:51doing and how they can help us.
07:54I think if you have that attitude, it comes through to your clients, whether
07:59they are potential clients or clients you already have.
08:03It's a very important part of, I'll call it "repeat business."
08:06They trust you;
08:07you know you are doing the right thing, and you have to genuinely care about that.
08:12It's not something you just pay lip service to, but it's a very important side of things.
08:16I learned a little bit. I have had people say, "Oh, you are an icon," and then I
08:21always kind of cringe at that,
08:24in that my father used to say to me, "Don't believe your own press releases."
08:30I think it's a very important part that we always have an understanding of who
08:34we are in the field, who we are with, and we are equal to everybody that we work with.
08:40One of the other things that has changed in the world a bit from when we started
08:45in it: we really work in teams and work with other people.
08:49It is not a star business where you are the only one who is doing it.
08:53You really have to work with a number of people.
08:55You have to work collaboratively, because the world is too complicated now to do
09:00something only on your won.
09:02You need to be able to extend your vision to them, to have them share that
09:06vision of where they are going, and to be able to make that happen.
09:10That, to me, is one of the best things that I can do in business, and that has
09:13really helped in the clients I work with and the people I work with, in
09:18creating the work we do.
09:21Lynda: Well, my last question is going to be about the economic downturn and how it's
09:27affected the graphic arts.
09:30Also, there's sort of a new movement afoot because of the more global economy,
09:37and there is a lot of what's called crowdsourcing today, where there are
09:42websites where you can get a logo designed for $100.
09:45There is a very different kind of competitive climate going on.
09:48So, do you have any advice?
09:51Clearly, you have been able to maintain your stature and your business and you
09:58had the advantage of emerging in a whole different economic climate and time,
10:04truthfully, so that you could build a reputation.
10:06Your career path is probably really different than what people today
10:10would experience,
10:11b ut do you have any thoughts about how to make yourself stand part in this
10:15highly competitive new age?
10:18Kit: One, I don't think there are any silver bullets,
10:20for, "Here's the five things you do and they always work, and you always will be
10:24successful doing so."
10:25But I think that there are things that you do do that engage your clientele,
10:32or your potential clientele in doing things.
10:35But to take advantage of every opportunity that is out there.
10:39Sometimes they seem like, "Oh well, I can't take job on because it doesn't
10:43pay enough money."
10:45It's important for us to always be busy doing interesting things, and you never
10:50know where clients come from.
10:53So, I am always engaged at all levels, whether I am doing a major program for an
11:00international client, which may in turn open on to other clientele, or a very
11:06small local company that we'll do work for - the opportunity is there to be
11:12able to raise your visibility by doing interesting work all the time and always
11:17being idea-based.
11:18The idea-based thing is what really continually drives things.
11:22When I was at school, we always talked about doing things with strength.
11:28Never do things that are kind of wishy-washy or middle of the road;
11:32you always did things with strength.
11:34Even if they were wrong, you did them with strength; you made a statement. And I
11:39have always done that.
11:40I have never tried to just kind of slide through with things.
11:45I have always tried to make very clear statements with what we do, and that has
11:50kept me in stead during the downturn.
11:54I'd love to say there were other things in there that do that, but a good
11:57portion of that is really doing what I've always done, and that's kept me working.
12:03Lynda: I think it's a great advice, and I want to thank you so much for sharing
12:07your expertise with us.
12:08It's really been a treat. Thank you!
12:10Kit: It's been a pleasure. Thank you, Lynda!
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