New Feature: Playlist Center! Pick a topic and let our playlists guide the way.

Easy-to-follow video tutorials help you learn software, creative, and business skills.Become a member

Setting up audio: Universal Voice (POTS)

From: Adobe Connect Essential Training

Video: Setting up audio: Universal Voice (POTS)

Most of the time if I have access to a telephone conference call utility, I'm going to use that instead of Connect's Voice over IP. Nothing against Voice over IP but people generally know how to use a telephone and Voice over IP, especially for an older crowd, is kind of new. However, it's a rare meeting where you have more than 5 or 10 participants that everybody can do the exact same thing. In other words, you might have some people that need to use Voice over IP because they don't have access to a phone, or you might have some people that are in an open office and have to use the phone and cannot use Voice over IP.

Setting up audio: Universal Voice (POTS)

Most of the time if I have access to a telephone conference call utility, I'm going to use that instead of Connect's Voice over IP. Nothing against Voice over IP but people generally know how to use a telephone and Voice over IP, especially for an older crowd, is kind of new. However, it's a rare meeting where you have more than 5 or 10 participants that everybody can do the exact same thing. In other words, you might have some people that need to use Voice over IP because they don't have access to a phone, or you might have some people that are in an open office and have to use the phone and cannot use Voice over IP.

If you have a mix of those people and you have a conference call utility, you're in luck. Connect has a really wonderful tool called Universal Voice that you can configure and use with your meeting to allow both Voice over IP and people using the telephone to attend your meeting and participate with audio. There are a couple of steps involved here and the first step is actually to edit your profile a little bit. So I'm looking at my Adobe Connect dashboard and under My Profile I'm going to find some configurations including My Audio Profiles and My Audio Providers and the first step to this process is to configure an Audio Provider.

So I am going to go ahead and click on that. Your Audio Provider is nothing more than a conference call utility that you use. It doesn't necessarily have anything to do with Connect. What we are going to do is we're going to set it up so that Connect can call into your audio conference provider. So we'll start by selecting New Provider. We will give the provider a name. I'll call it My Audio Conference Utility. Obviously, you want to name it after the provider that you are choosing. And the reason you might have several is because you might be billing the audio minutes to whatever group you're presenting to based on the meeting the you are holding.

So I'm going to enable this, and if I had a URL that gave me information about the audio provider's setup, I can put that in here. I am going to skip that here. But I do have to add a dial-in number. So let me scroll down here a little bit. I am actually going to scroll down in the browser. The dial-in number is just a display number that you use for this particular provider. It's a way that you can have Connect help you if you need to dial manually for some reason. So the Location I am just going to type is Ventura. The Number is the number of the audio provider.

Now, if you look down here, it says that the Dial-In Numbers are for display only. The numbers in the Dial-In Steps below is where the rubber really meets the road. Although you do have to put the number in up here, we're going to put it in again down here. Yes, it's a little redundant, but it's necessary for several administrative reasons. So down here is where we're really going to configure Connect to be able to dial in to an audio conference. So we'll add a step and the first step is to have Connect dial the number. It's going to be a conference number. We can label it anything we want.

Call it Main Number. And then here is the number. This number doesn't have to be anything special. It's the same phone number you would use if you were going to dial this conference call using a telephone. Next, I want to add a little bit of a pause. Once the number has been dialed, I want this system to just wait gently until the system picks up. So instead of having another Conference Number, I'm going to add a Delay. We will just call it Pause and we will have it wait for maybe a second.

The delay is in milliseconds, so I will type 1000. That will give me a second. The next step is to enter the conference call ID or code. So instead of Conference Number, I'm going to choose DTMF. That's essentially going to have Connect enter the code as if it were punching them in on a phone's keypad. Label this and then we'll add the code. Now the code that you add is really up to you. Most conference call utilities have a guest code and a host code.

I will almost always use the host code because when I start the conference and it dials into the Conference Call utility, I want it to activate the conference call as if it were the host dialing in. If for some reason you were using somebody else's conference utility and you only had the guest code, you could still put that in. But remember that the host would actually have to join the call in order for the call to work. Finally, I am going to add a Pause and a pound sign. So first I will add the Pause and this time I will choose three seconds and then the pound sign.

Most conference call utilities require a hash sign or a star sign or something like that after you've typed in the code, so that it knows you're done. Label it pound sign and actually have it punch the pound sign and there we go. Now, before I do anything else, I want to test this to make sure that it's going to work and I can test the dial-in steps right here. When I push this button, Connect is actually going to call up the conference call utility and I just want to listen to make sure that it's doing what I would expect it to do.

So I will click the button. (Female speaker: Please enter your conference? We're connecting you to your conference.) (You are the first party. You are going the call as the host. You may touch #0 at any time for conference help.) And there, that's pretty much what I expected. So I know that I'm connected to the conference. So I'm going to go ahead and just close this, scroll up, and I am going to scroll up in my browser window because this is a mistake that I have made a few times and I want to help you prevent it.

Before you do anything else, make sure you click Save because if you don't save this, then the next step won't work, because you won't have an audio provider to use. So click on Save. Now it's been saved. Okay. Step two. Now I need to configure an Audio Profile based on this provider. It's going to seem a little funny to do this twice and basically to create a profile that just uses that one provider, but again, there are administrative reasons that Connect breaks this into two pieces. For our purposes, it's basically going to be one thing but you still have to configure it this way.

So we've set up our provider. I'm going to go ahead and create a new audio profile. I'm going to choose my provider. I am going to give the profile a name and click Save. So now I'm configured. The next step is to apply this to a meeting. So what I am going to do is jump over here to the Home screen and I can either create a new meeting or configure an existing meeting.

So I'll go ahead and configure an existing meeting to use this. Edit the Meeting's Information and I am going to scroll down. And if you remember from the first time I showed you how to create a meeting, there were really only two Audio Conference options. Don't include any audio conference with this meeting. That's what you would do if you only wanted to use VoIP. Or include other audio conferencing with this meeting. That's where you would just type the number in and people would have to take that information and dial it themselves.

But now we have a third option here. Include this audio conference with this meeting. Because my profile has an audio conference profile in it, I can choose it. So I'll select it. If I had more than one, I could choose from among them. I only have one, so it's going to be chosen. Once I've set that for the meeting, we will go ahead and save this. So now to test it, all I am going to do is jump into the room. I will click on the room's URL. Connect will launch. It will open the room and it will start the audio conference, connect to the Bridge, and now I'm broadcasting audio.

So my participant, Olivia, is going to go ahead and join the meeting. And there I can hear that Olivia has joined the meeting via telephone and then all she needs to do is go ahead and jump into the meeting room itself and she is good to go. Of course, she or anyone else could also join via Voice over IP if they wanted to, but either way anyone is able to participate in the meeting both by watching what's going on, on screen, and hearing and talking using Voice over IP or the telephone.

Show transcript

This video is part of

Image for Adobe Connect Essential Training
Adobe Connect Essential Training

59 video lessons · 10625 viewers

Tim Plumer, Jr.
Author

 
Expand all | Collapse all
  1. 1m 38s
    1. Welcome
      53s
    2. Using the exercise files
      45s
  2. 14m 58s
    1. What is Adobe Connect?
      1m 34s
    2. The Adobe Connect family of products
      1m 4s
    3. Obtaining a license to use for the training
      2m 44s
    4. A quick start guide to Connect
      9m 36s
  3. 28m 40s
    1. Creating a new meeting
      5m 0s
    2. Inviting people to your meeting
      3m 3s
    3. Creating users on your Connect account
      4m 22s
    4. Setting up audio: Voice over Internet Protocol (VoIP)
      7m 30s
    5. Setting up audio: Universal Voice (POTS)
      8m 45s
  4. 33m 6s
    1. Meeting the pods
      3m 44s
    2. Managing the pods
      4m 6s
    3. Creating and managing layouts
      9m 54s
    4. Preparing mode
      3m 35s
    5. Working in the Presenter area
      5m 8s
    6. Creating meeting templates
      4m 11s
    7. Managing meetings
      2m 28s
  5. 33m 29s
    1. Revisiting the Attendees pod
      6m 55s
    2. Setting user roles
      7m 10s
    3. Creating groups of users
      4m 12s
    4. Resetting passwords
      4m 59s
    5. Managing access to a meeting
      5m 33s
    6. Using the Connect Add-in
      4m 40s
  6. 27m 33s
    1. Using the Share pod
      5m 52s
    2. Uploading additional content
      4m 37s
    3. Sharing your screen
      7m 3s
    4. Whiteboarding
      4m 4s
    5. Using Full Screen mode to focus the audience
      5m 57s
  7. 37m 24s
    1. Loading PowerPoint files
      7m 24s
    2. Working with PDFs
      4m 12s
    3. Adding JPGs to a meeting room
      3m 42s
    4. Working with Flash video and MP3s
      5m 0s
    5. Loading SWF files (Flash projects)
      3m 54s
    6. Managing content on the server
      8m 13s
    7. Securing a meeting room
      4m 59s
  8. 46m 30s
    1. Customizing your meeting room
      5m 57s
    2. Using the Notes pod
      3m 59s
    3. Allowing your audience to chat
      4m 38s
    4. Polling your audience
      5m 43s
    5. Using a webcam
      4m 43s
    6. Sharing files and web links
      5m 57s
    7. Working with other presenters in Prepare mode
      2m 46s
    8. Working with other presenters in the Q & A pod
      3m 40s
    9. Chatting privately
      2m 55s
    10. Setting preferences
      6m 12s
  9. 17m 3s
    1. Creating a recording
      7m 24s
    2. Editing the recording
      4m 52s
    3. Using the recording
      4m 47s
  10. 20m 46s
    1. Using the meeting as a room
      6m 0s
    2. Managing users as meeting participants
      5m 47s
    3. Video conferencing with the Camera pod
      4m 25s
    4. Controlling someone else's screen
      4m 34s
  11. 12m 34s
    1. Installing the AIR application
      3m 7s
    2. Managing meetings
      5m 23s
    3. Managing recordings
      4m 4s
  12. 3m 35s
    1. Downloading and installing the app
      45s
    2. Attending a meeting
      2m 50s
  13. 48s
    1. Next Steps
      48s

Start learning today

Get unlimited access to all courses for just $25/month.

Become a member
Sometimes @lynda teaches me how to use a program and sometimes Lynda.com changes my life forever. @JosefShutter
@lynda lynda.com is an absolute life saver when it comes to learning todays software. Definitely recommend it! #higherlearning @Michael_Caraway
@lynda The best thing online! Your database of courses is great! To the mark and very helpful. Thanks! @ru22more
Got to create something yesterday I never thought I could do. #thanks @lynda @Ngventurella
I really do love @lynda as a learning platform. Never stop learning and developing, it’s probably our greatest gift as a species! @soundslikedavid
@lynda just subscribed to lynda.com all I can say its brilliant join now trust me @ButchSamurai
@lynda is an awesome resource. The membership is priceless if you take advantage of it. @diabetic_techie
One of the best decision I made this year. Buy a 1yr subscription to @lynda @cybercaptive
guys lynda.com (@lynda) is the best. So far I’ve learned Java, principles of OO programming, and now learning about MS project @lucasmitchell
Signed back up to @lynda dot com. I’ve missed it!! Proper geeking out right now! #timetolearn #geek @JayGodbold

Are you sure you want to delete this note?

No

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.