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Controlling someone else's screen

From: Adobe Connect Essential Training

Video: Controlling someone else's screen

One of the things that Connect can do that's very unique is that it allows you to share your screen with others. So if I were to click Share My Screen, whatever is happening on my computer would appear inside the Share pod to all of the attendees. It has another use, though, that is really fantastic because what I can do is allow someone else to share their screen and request control of it, and that means that I can help to diagnose a problem on somebody else's computer or show somebody how to use something directly. In fact a lot of helpdesks really like this feature because you can actually reach out to somebody else's system, configure something for them, and then allow them to move on, without having to go through a lengthy description process.

Controlling someone else's screen

One of the things that Connect can do that's very unique is that it allows you to share your screen with others. So if I were to click Share My Screen, whatever is happening on my computer would appear inside the Share pod to all of the attendees. It has another use, though, that is really fantastic because what I can do is allow someone else to share their screen and request control of it, and that means that I can help to diagnose a problem on somebody else's computer or show somebody how to use something directly. In fact a lot of helpdesks really like this feature because you can actually reach out to somebody else's system, configure something for them, and then allow them to move on, without having to go through a lengthy description process.

So I have got Olivia here and she is in the room. She is only in as a participant right now. And the first thing that I need her to do is to share her screen, because she has a question about the Two Trees Olive Oil website. I am going to hover over her name, and I am going to request that she share her screen. And into the Share Pod pops her screen. Now, notice something here. She is actually on a Macintosh and I am on a Windows workstation, and that's no problem. I am still going to be able to control this, even so. All I need to do is select Request Control, and she is going to get a request from me that will allow me, if she selects yes, to control her screen.

Now, she is not going to touch anything. I am going to click on Links, and I have full control of her system right now. Now, I am not going to promote this as a way for you to work with somebody in a full-blown production environment, but if you need to go in and say, I am going to show you where the information that you're seeking can be found, this is a quick way to do it, much faster in most cases than trying to describe it. And I can even do things like click-and-drag, and I'll say to Olivia, this is the text that I want you to copy and rewrite.

I am even right-clicking on this to choose Copy, and now it's in her clipboard and she can go ahead and paste that into a text editing program or something like that to work with. So requesting a screen share gives you the ability to reach out and essentially work with somebody else's system in almost real-time, and for that reason, it's a way to collaborate way beyond just doing the kinds of show and tell that most people think of when they think of Connect. Now, what I am going to do is switch places with Olivia because I want you to see from Olivia's point of view, what it looks like when someone requests a screen share and asks for control.

So I am going to go ahead and release control, so I am no longer in control of her screen. I am going to revoke the screen share, so that Olivia can't share her screen, but I am going to promote her to make her a full-blown host, and I am going to demote myself to make me a participant. She is going to go ahead and roll over my name as I did with her and select Request Screen Share. I am being asked to do that, so I will select Start. I am going to share my desktop, and I will show her that I want her to show me how to configure Firefox or something like that.

Now, if I've asked that question, she might just choose that she wants to try and help me herself directly, so she is going to go ahead and request control. And I can see that the request is pending down here. I will accept it, and now I'll take my hand off the mouse and she can control the mouse and do whatever she needs to do on this workstation. Now, there is one last thing that I can do here and I wanted to show you how this works. So you can see that she actually went up to the Edit menu. If someone else has control of my system and I don't want them to, maybe I want to wrest control back, I don't have to wait for them to release control.

I am going to come down here to the System Tray, I am going to click on the Adobe Connect icon, and I am going to Stop Control. Now, Olivia no longer has control of my system. On the Mac side, it's not down in the System Tray, you will find that same icon up on the menu bar, but it's the same basic task. From that icon, you can go ahead and wrest control back so that they no longer have control of your system. Then I will go ahead and stop the screen share. And that's how you can use Connect as a way to do a lot more than just showing people information or letting them mark information up on your screen.

With the screen share capability that I've just shown you, you can actually use Connect to reach out, work on their system, and help them with issues that they might not be able to solve themselves.

Show transcript

This video is part of

Image for Adobe Connect Essential Training
Adobe Connect Essential Training

59 video lessons · 10822 viewers

Tim Plumer, Jr.
Author

 
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  1. 1m 38s
    1. Welcome
      53s
    2. Using the exercise files
      45s
  2. 14m 58s
    1. What is Adobe Connect?
      1m 34s
    2. The Adobe Connect family of products
      1m 4s
    3. Obtaining a license to use for the training
      2m 44s
    4. A quick start guide to Connect
      9m 36s
  3. 28m 40s
    1. Creating a new meeting
      5m 0s
    2. Inviting people to your meeting
      3m 3s
    3. Creating users on your Connect account
      4m 22s
    4. Setting up audio: Voice over Internet Protocol (VoIP)
      7m 30s
    5. Setting up audio: Universal Voice (POTS)
      8m 45s
  4. 33m 6s
    1. Meeting the pods
      3m 44s
    2. Managing the pods
      4m 6s
    3. Creating and managing layouts
      9m 54s
    4. Preparing mode
      3m 35s
    5. Working in the Presenter area
      5m 8s
    6. Creating meeting templates
      4m 11s
    7. Managing meetings
      2m 28s
  5. 33m 29s
    1. Revisiting the Attendees pod
      6m 55s
    2. Setting user roles
      7m 10s
    3. Creating groups of users
      4m 12s
    4. Resetting passwords
      4m 59s
    5. Managing access to a meeting
      5m 33s
    6. Using the Connect Add-in
      4m 40s
  6. 27m 33s
    1. Using the Share pod
      5m 52s
    2. Uploading additional content
      4m 37s
    3. Sharing your screen
      7m 3s
    4. Whiteboarding
      4m 4s
    5. Using Full Screen mode to focus the audience
      5m 57s
  7. 37m 24s
    1. Loading PowerPoint files
      7m 24s
    2. Working with PDFs
      4m 12s
    3. Adding JPGs to a meeting room
      3m 42s
    4. Working with Flash video and MP3s
      5m 0s
    5. Loading SWF files (Flash projects)
      3m 54s
    6. Managing content on the server
      8m 13s
    7. Securing a meeting room
      4m 59s
  8. 46m 30s
    1. Customizing your meeting room
      5m 57s
    2. Using the Notes pod
      3m 59s
    3. Allowing your audience to chat
      4m 38s
    4. Polling your audience
      5m 43s
    5. Using a webcam
      4m 43s
    6. Sharing files and web links
      5m 57s
    7. Working with other presenters in Prepare mode
      2m 46s
    8. Working with other presenters in the Q & A pod
      3m 40s
    9. Chatting privately
      2m 55s
    10. Setting preferences
      6m 12s
  9. 17m 3s
    1. Creating a recording
      7m 24s
    2. Editing the recording
      4m 52s
    3. Using the recording
      4m 47s
  10. 20m 46s
    1. Using the meeting as a room
      6m 0s
    2. Managing users as meeting participants
      5m 47s
    3. Video conferencing with the Camera pod
      4m 25s
    4. Controlling someone else's screen
      4m 34s
  11. 12m 34s
    1. Installing the AIR application
      3m 7s
    2. Managing meetings
      5m 23s
    3. Managing recordings
      4m 4s
  12. 3m 35s
    1. Downloading and installing the app
      45s
    2. Attending a meeting
      2m 50s
  13. 48s
    1. Next Steps
      48s

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