Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Discover simple solutions to instantly improve customer service.
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.
Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.
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