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Learn how to ask sales questions that lead to high-quality interactions with customers and clients.
Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Become a better manager or leader by honing your communication skills in this weekly Wednesday series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.
Learn about trade secrets, what's covered by nondisclosure and noncompete agreements, and how businesses can protect trade secrets in this course by intellectual property lawyer Dana Robinson.
Find out why business ethics are critical to company success and learn how to create and implement an ethical code in your organization.
Learn how to create the brand of you. Craft a personal brand that puts you in control of your career and attracts opportunities.
Learn how to build an inclusive workplace that celebrates diversity and inclusion.
Learn what every small business owner needs to know about marketing a product or service.
Get a simple three-step sales system (explore-present-act) that you can incorporate into your own small business to boost sales.
Learn how to transition your military experience into a fulfilling civilian career.
Learn to choose how you respond to difficult circumstances, and take back the control you need to make positive changes in your work and life.
Discover simple solutions to instantly improve customer service.
Get practical advice on how to write great posts and create conversations around your ideas on LinkedIn.
Want to patent your invention or technology—or avoid infringing on someone else's? Learn the defining characteristics of successful patents, including what is and is not patentable.
Learn how to write for a specific business purpose, whether it's to present information, convey good or bad news, or persuade the reader.
Learn how to work remotely and remain connected to your organization.
Learn a systematic process for conducting your next major negotiation—whether it be negotiating a contract, additional resources for a project, or the purchase of a company.
Learn the dynamics of successful organizational communication, so you can communicate and lead more effectively.
Management trainer Chris Croft discusses the qualities of great teams and what you can do to be an effective team member.
Looking to build a business or expand one you're already running? First you'll need to write a business plan. Learn how to define your business, market, product, sales strategy, and more.
Create and share interactive reports and presentations on the fly with Sway, the new Microsoft Office app.
Learn how to write, organize, and deliver the perfect speech.
Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal.
A deep dive into copyright—your mechanism for protecting intellectual property that resides in a tangible form: books, songs, software, product designs, etc.
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
Create a culture of accountability at every level of your organization, with these leadership tips from executive coach Mike Figliuolo.
Lawyer and author Dana Robinson outlines the basics of trademark law, including when you need to register your trademark and what to do about trademark infringement.
Learn how to respond to a request for proposal (RFP) and to craft a well-conceived proposal from scratch.
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.
Get simple communication tools, strategies, and tips to help you communicate with confidence.
Learn how to deliver a great presentation, stay on point, and recover when you make mistakes.
Learn how to understand and communicate your professional value and get what you want in a salary negotiation.
Bring the power of humor into your workplace to help collaboration and drive results.
Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand.
Explains how the "elusive" quality of executive presence actually can be developed to help you stand out from the crowd, gain leadership opportunities, and be successful as a leader.
Outlines the unique characteristics and needs of a technical team, and the specific competencies managers need to develop in order to drive performance.
Coach Todd Dewett helps you prepare your case for getting promoted—and demonstrate the value you offer your organization.
Find out what makes salespeople effective, and learn specific strategies for prospecting and product positioning and developing a sales process.
Learn how the science of sales—understanding who people buy from and why—can help you better connect with your customers and their needs.
Management trainer Chris Croft helps you understand how you can interact more successfully with others by being assertive.
Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
Learn how to navigate a difficult relationship with your boss by understanding your own triggers, managing your responses, and evaluating your options for next steps.
Learn what you are communicating with your body language and how you can establish leadership presence.
Get two new management tips every week and learn to improve communication, increase motivation, deal with conflict, and build better relationships.
Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.
Learn how to successfully initiate and hold meetings with employees who work for the managers who report to you—"skipping" a level to learn more about the organization around you.
Overcome your fear and speak comfortably and clearly to audiences of all sizes.
Coach Todd Dewett outlines helpful techniques for building and maintaining productive coworker relationships.
Discover how to sell yourself in a short period of time with a memorable "elevator pitch."
“Your website has become a verb. I had a client tell me today that they were lynda.comming their way through learning new software. You’ve joined the ranks of Googling, Photoshopping, and Skyping!” —Jill W.
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