Business Etiquette: Phone, Email, and Text (2015)
With Suzanna Kaye
Liked by 20,189 users
Duration: 58m
Skill level: Beginner
Released: 7/1/2015
Course details
Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Alyson Merget
Alyson Merget
Traffic Coordinator at ViacomCBS
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Pramod Nandanwar
Pramod Nandanwar
SAP SD Consultant | Specializing in Sales and Distribution Processes
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MengRan TANG
MengRan TANG
BBA Student at HongKong Metropolitan University with specialization in Business Management.
Contents
What’s included
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone