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If you ever run into any difficulties in playing our videos or if you're experiencing any other problems with our service or with your account, you can start troubleshooting by clicking the Support button at the bottom of any page, and then selecting FAQs or frequently asked questions. This takes you to our searchable database of common questions and their solutions. You can either type a search term into this field, or choose a category from the Filter By menu to see a list of questions. For example, I might choose Technical Help, which gives me a long list of FAQs.
But I can narrow it down by selecting, say, Movie Playback Issues from the subcategory menu. And again, from here, I can just click on any question to see the answer.
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Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.