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How to use lynda.com

How to use lynda.com

with Garrick Chow

 


Learn how to find, access, and view courses in the lynda.com training library. Staff author Garrick Chow explains how to find the "need to know" material quickly and browse other subjects you might be interested in. A full rundown of the types of training offered is included, from in-depth essential training on specific software packages, to first looks at up-and-coming technology trends, to inspirational documentaries following creative professionals working in a variety of disciplines. Garrick also shows how to use special library features such as bookmarks, the queue, certificates of completion, frequently asked questions (FAQs), and more, as well as where to turn for help when you need it. Plus, learn to access lynda.com on the go, either through our mobile site, or the iOS app, which also supports playing videos on your TV via AirPlay and an Apple TV.
Topics include:
  • Browsing the library by subject, software, or author
  • Finding the latest releases
  • Downloading and using exercise files
  • Searching video transcripts
  • Choosing the right video player
  • Understanding types of courses
  • Using your training history
  • Printing and sharing certificates of completion
  • Logging in from multiple computers
  • Updating your member profile
  • Setting site preferences
  • Changing your membership plan
  • Searching the FAQs
  • Contacting customer support
  • Viewing content on an iPhone, iPad, or other mobile device

show more

author
Garrick Chow
subject
Business
level
Beginner
duration
1h 22m
released
Feb 18, 2011
updated
Jul 01, 2013

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Getting Started
Welcome
00:01 (MUSIC). Hello.
00:05 I'm Garrick Chow, and welcome to how to use lynda.com.
00:07 In this series of videos, we'll look at how to make your way around our website so
00:10 you can get the most out of your subscription to our library.
00:13 Or even if you're not currently a member of our site, you can still watch this
00:16 course in its entirety completely for free.
00:19 And you'll be able to see what a subscription to our site has to offer.
00:22 We'll start with a look at the navigation system, and the many options you'll have
00:25 for finding the topics and courses that interest you.
00:28 And we'll see how to filter down the list of relevant courses to find exactly the
00:31 information you need. You'll also learn the ins and outs of our
00:34 (MUSIC) custom video player and how to control movie play back options like
00:37 closed captioning, the speed of playback, and the size of the video on your screen.
00:42 I'll give you detailed descriptions of our current types of courses so you'll
00:45 understand the difference between an Essential training course and a Creative
00:48 Spark documentary. I will also talk about troubleshooting
00:51 options and how to get answers to your questions about our site or our courses.
00:56 We'll be covering all of these topics, and exploring plenty of other areas of our
00:59 website in,How to use lynda.com.
01:02
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Choosing the membership plan that meets your needs
00:01 At lynda.com we offer four different subscription types for individual members.
00:05 All four types give you complete and unlimited access to our entire library.
00:08 Our most basic membership is a Monthly Subscription.
00:13 For $25 per month you get access to our entire library and no long term commitments.
00:17 So if you want to only sign up for a month or two so you can learn a few things this
00:19 is the most cost effective plan. If you think you'll be with us at least a
00:23 year, we offer an annual subscription for $250, which is like getting two months of
00:27 access for free. Now we also have premium versions of our
00:31 monthly and annual memberships for $37.50 per month, or $375 per year.
00:37 In addition to the complete and unlimited access to all of our training courses that
00:40 you get with the monthly and annual subscriptions.
00:42 Premium membership also gives you the ability to download and use the exercise
00:45 files from our courses. So you can follow along performing the
00:49 exact same actions and tasks as you see our instructors perform.
00:52 If you're more of a hands-on learner, but have limited time consider purchasing a
00:55 monthly premium subscription. If you're able to commit to an entire
00:59 year, the annual premium subscription is your best choice for the value.
01:03 Saving you $75 dollars over the cost of the monthly premium service.
01:06 And again, whichever membership level you choose, you always have unlimited access
01:09 to our entire library. So you can watch any courses or videos
01:12 anytime you like.
01:14
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1. Browsing the Online Training Library®
Navigating the site
00:01 In this chapter, we'll look at the many ways in which you can search for and find
00:03 the content and courses you're looking for.
00:06 Let's begin with a brief overview of our navigation system.
00:08 And the subsequent movies in this chapter we'll go into the specifics.
00:11 Across the top of nearly every page in our site, you'll find the navigation bar,
00:14 which contains the primary menus you'll use to find training courses.
00:18 You can browse our library based on subject, software or author.
00:23 The navigation bar is also where you'll find the search bar.
00:26 And that let's you search our site for particular words or phrases.
00:29 Again we'll cover these navigation bar items individually in upcoming movies.
00:32 For now let's scroll down to the bottom of the page and this is where you'll find the
00:36 fat footer and like the navigation bar, the fat footer appears on every page of
00:40 our site. The top area of the fat footer contains
00:45 links to non course related sections of our site.
00:48 Like news, information about various products and subscription plans, and
00:52 contact information. But this is also where you can browse our
00:55 entire library's contents by these tabs. Which you can see, offer more granular
00:59 subcategories organized by subject, software.
01:03 And our most viewed courses in each subject.
01:06 You can even view a list containing every single course by clicking this link here,
01:09 which currently tells me there are 1,871 courses in all in the library.
01:15 This list is sorted with the most recently released courses at the top of the list,
01:19 though you can easily resort that list either using the Sort menu here or by
01:22 filtering the list using the categories on the left side of the screen.
01:28 So for example if I wanted to see all the courses listed alphabetically I could
01:31 select course title a to z and I could then pair the list down by selecting
01:34 filter terms here on the left. For example photography and I could choose
01:41 the Beginners Skill Level and that pairs the list down to 109 courses.
01:50 You can remove the filters by clicking their names.
01:54 In the following movies we'll look at other ways to locate the information and
01:57 movies you need. Let's return that to the lynda.com
02:00 homepage which you can always do by clicking the log in the navigation bar.
02:03
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Browsing by subject
00:01 Let's continue looking at how to browse the Online Training Library with the
00:03 Navigation Bar. Let's say you're interested in seeing what
00:05 kind of courses we have related to business.
00:08 Because that's not a software-specific topic, the Subject menu is probably a good
00:11 place to start. So, I roll over Subject, and here I'll
00:13 find Business. The number next to it tells me there are
00:17 currently 383 courses related to business in our library.
00:20 So, I'll click to select that subject. At the top of this page, I find two tabs,
00:27 editor's picks where you can browse through courses in this topic area that
00:30 you might find useful or interesting. And most popular courses, where you can
00:34 scroll through and browse the courses that other members have viewed the most frequently.
00:39 Depending on what subject you've selected, you may see additional tabs here as well.
00:45 For example, if I go to the Photography subject, I'll see a tab here for
00:48 documentaries related to the subject. Let's return to Business for now, though.
00:56 Underneath this recommendation area. I find the list of 383 courses that are
01:01 related to business. But 383 courses is a lot to browse through
01:04 and most likely you'll have a specific type of business course in mind that
01:07 you're looking for. So, you can always pair down your results
01:11 using the filter terms you see here under the sections on the left.
01:17 We have the various topics up here on the top.
01:18 And we also have Skill level, Software, Author, and More option.
01:24 These filters appear in the order of the number of options in each software.
01:28 So, for example you can see there are 170 course related to Microsoft here under
01:30 software, 41 courses related to Excel, and so on.
01:32 And with the exception of skill level, each filter also has a Show More menu.
01:40 And that allows to view additional filters.
01:48 So for example, under the topic list maybe I'll select Home and Small Office.
01:55 And now, I'm looking at just nine courses, which is a much more manageable list of
01:57 tutorials to browse through, so I can figure out which one I want to watch.
02:01 And you can continue to add filters to pare down your list if necessary.
02:05 Maybe I only want to see courses related to Microsoft here under software.
02:08 And now, I only see the three courses that have to deal with Home and Small Office,
02:12 and Microsoft. If this list were still really long, I
02:17 could continue filtering. Notice your selected filters appear up here.
02:20 You can remove filters by clicking them. But once you've found a course that you'd
02:25 like to watch, just click its title to be taken directly to that course's page.
02:33 And here, you can read more about the course and then actually watch it.
02:36 So, that's how to browse for courses by subject.
02:38
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Browsing by software or company
00:01 When you're looking for courses covering specific software products, use the
00:03 Software menu found in the Navigation Bar. Here, you'll find listings for both
00:07 software companies as well as individual software titles.
00:10 For example, here under A, I can see both Adobe, the software company, as well as
00:14 Acrobat and Audition, which are both Adobe products.
00:18 Or, let's same I'm interested in learning Pro Tools.
00:21 Now, I already see Avid here. Listed under A, and they're the company
00:24 that publishes Pro Tools. But I can also see there are nearly 40
00:27 courses that cover Avid software. Let's narrow it down by clicking P, and
00:31 here I'll find Pro Tools. And now, I see all the Pro Tools related courses.
00:37 Again, you can browse through the recommendation area, here at the top of
00:39 the page, which in this case is displaying the most popular courses related to Pro Tools.
00:44 Or you can scroll down and view of the, in this case, 25 courses related to Pro Tools
00:48 in order of release date or by using the Sort menu to reorder them.
00:54 We also have the usual collection of filters to the left.
00:57 When browsing by software products, you'll frequently see Version filters here.
01:01 Maybe I'm mainly interested in Pro Tools 10 training, so I'll click 10 to filer my results.
01:05 And that will show me only the tutorials that use Pro Tools 10.
01:09 And as we saw in a previous movie, I can continue to click filters to pare down my list.
01:14 For example, I'll click intermediate under skill level to see just the Pro Tools
01:17 courses that are aimed at people who already have basic Pro Tools skills.
01:22 And that's how to browse by the Software menu in the Navigation Bar.
01:25
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Browsing by author
00:01 As you watch movies at lynda.com, you may find that you really connect with certain
00:03 authors and their teaching styles. And you may like to sample other courses
00:07 by the same instructor. All you have to do is go to the Author
00:10 menu in the Navigation bar, click the first letter of the author's first name.
00:14 And locate him or her in the list. To the right of each name you'll see the
00:18 number of courses that author has recorded for us.
00:21 Clicking the name takes you to that author's landing page.
00:23 Where you can read a brief biography, and browse the list of this author's courses.
00:29 The list can be sorted by the course's release dates, which is the default
00:32 sorting scheme, or alphabetically by title.
00:36 To see a complete list of all our authors, go back to the author menu, and click all authors.
00:41 And on this page, you can scroll through to browse through our author list in
00:44 alphabetical order by their first names. Again, clicking a name will take you
00:50 directly to that authors landing page.
00:52
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Finding the latest releases
00:01 As a member of lynda.com, you'll always see our latest releases here on our
00:04 homepage under new courses. We release over two dozen courses each
00:08 month so this list is updated frequently. You can use the tabs at the top here to
00:11 filter through the new releases by subject.
00:14 To make it easier to find the courses that most interest you.
00:19 Clicking a thumbnail plays the intro movie or trailer for that course or title.
00:22 (MUSIC) And clicking a course's name takes you to that courses page, where you can
00:28 watch the entire course or pick and choose the movies you'd like to watch.
00:38 We also offer the option of subscribing to the latest releases RSS feed and I'll show
00:41 you how to do that in the next movie.
00:43
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Subscribing to the Latest Releases RSS feed
00:01 Many websites these days offer news, announcements, and other constantly
00:04 changing information in the form of RSS feeds and Lynda.com is no exception.
00:10 In case you're not familiar with the term RSS, it could stand for rich site summary
00:13 or really simple syndication, depends on who you ask.
00:17 But the point of an RSS feed is that it allows content providers to offer
00:20 information in a form their users can subscribe to.
00:24 Subscribing to an RSS feed means you don't have to remember to visit a website for
00:27 updated information. All you need is an RSS reader, sometimes
00:31 called a news reader or a news aggregater. And you'll automatically receive
00:35 up-to-date information from any RSS feed you subscribe to.
00:38 For example, Lynda.com offers a latest releases RSS feed, which keeps you updated
00:41 on our newest titles and courses. Here on our homepage, I'll find the RSS
00:47 link button here and clicking it takes you to our new releases RSS feed.
00:51 The address here in the address bar is our feed address and it's this address that
00:54 you can copy and paste into which ever news reader you prefer.
00:58 There are many third party RSS reader applications available for both Mac and
01:01 Windows PCs. But you can also subscribe to RSS feeds
01:05 through any number of online services like Netvibes.
01:09 You can sign up for a free account at netvibes.com.
01:12 Then, all you have to do is start adding subscriptions by adding the RSS feeds you
01:15 want to subscribe to. I'll go back to the Lynda.com feed, select
01:20 the address, copy it, and I'll go back to Netvibes.
01:26 And in this case, I click Add Content. I'll choose to add a feed.
01:31 And here I can paste in that address. I'll click Add Feed.
01:38 The feed appears here. I can select it.
01:41 I can see a preview of what it will look like here, and I'll click Add to My Page.
01:48 And that's all there is to it. The feed now appears on my page.
01:51 Depending on the service you're using, you may also be able to customize how the feed
01:54 is displayed. For example, here in net vibes, I see a
01:57 standard text display of the feed, but I can click on the Settings button and
02:00 change the view to say the magazine layout.
02:07 And that now displays the feed to include thumbnail images, and I can browse through
02:10 the feed using the Next and Previous buttons.
02:15 If I'm interested in reading one of these stories, I can click on it, and here I can
02:20 read the entry. I can also see the other stories in the
02:23 feed here on the left. And you can add more feeds as you like.
02:30 For example, at Lynda.com we also have a frequently updated blog at blog.lynda.com.
02:37 So instead of having to visit the blog in my web browser when I remember to do so,
02:43 I'll just go to its RSS feed, copy the address and then paste it into Netvibes.
02:52 Again I'll go to Add Content, Add a Feed is already selected, delete that and paste
02:56 in the new address. And I'll add that to my page.
03:06 So, now I have two subscriptions. So, you can see how convienent it can be,
03:09 to have all your frequently visited pages RSS feeds in one place.
03:12 Rather than having to visit them individually in your web browser.
03:16 I can just come in here, click on any article I want to read and then close it.
03:21 Most RSS readers also keep track of the new articles that you haven't yet read, so
03:24 you can see at a glance, if new content has been added to a feed.
03:27 So if you haven't played around much with RSS feeds and news readers, you really
03:31 should give them a try. Especially if you find yourself frequently
03:35 visiting the same sites for the latest information.
03:38 If an RSS feed is available, you can subscribe to it.
03:40 And really cut down on your surfing around time.
03:42 And we hope you'll add the Lynda.com new releases and blog feeds to your news reader.
03:46
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Finding the most-viewed courses in the fat footer
00:01 Sometimes if your not quite sure where to start or what to learn next, you could try
00:04 scrolling down to the fat footer area of any page on our site and clicking the most
00:07 viewed courses tab. Often times this area can be a good
00:11 barometer of not just what the most popular software products are in a given
00:14 field at that moment, but also what aspects of the software or subject other
00:17 people are most interested in. For example, here under photography the
00:22 top course right now is Photoshop CS6 Essential Training.
00:25 And it's followed up by Photoshop CS61 on 1 fundamentals.
00:29 Then two foundations of photography courses, exposure and composition.
00:32 And then a course on shooting with the Cannon 5D mark 3.
00:36 Now, maybe I'm feeling pretty comfortable working with my photos in phototshop and
00:38 I'm wondering where I can go from there. And I can see that these two foundations
00:42 of photography courses seem pretty popular.
00:44 Foundations of photography exposure, for example, is a course that teaches you how
00:47 to properly adjust your camera's exposure settings and doesn't really get into
00:50 software at all. As someone who's interested in becoming a
00:54 better photographer, this would probably be a good choice for me to check out.
00:58 And I might not have found this course as easily simply by browsing through the
01:01 photography section. But because it's a popular course, it
01:04 shows up as one of the top titles in this category.
01:07 Or, as another example, right now it looks like Edge Animate Essential Training is
01:10 the most viewed under the 3D and animation content area.
01:14 So, if I were interested in learning 3D animation, this is probably a good
01:16 indication that I should look into this software and this course.
01:20 Excel 2010 is most popular under business, which seems to indicate that most people
01:24 have migrated from the previous 2007 version of the software to the 2010 release.
01:30 And under video, Premiere Pro CS6 Essential Training is more popular than,
01:34 say, Aftereffects or Final Cut Pro. So, the next time you're wondering what to
01:40 do next, be sure to take a look through the most viewed courses area here in the
01:44 fat footer.
01:47
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Finding content with the search feature
00:01 If browsing with the Navigation bar isn't helping you find the course or content
00:04 you're looking for, trying using the Search bar found at the top of each page
00:07 or site. The Search bar lets you search for
00:10 specific words or phrases, and then provides you with a list of results you
00:12 can then browse through and pair down. Begin by typing a search term in the
00:17 Search bar, for example CSS. Notice that after a moment some
00:21 suggestions appear under the search field. These are all individual courses and you
00:25 can click any of these suggestions to go directly to that course's landing page.
00:29 Or if you don't see a course that looks like what you're searching for, press
00:32 Enter or Return or click Search here in the Search bar.
00:35 That will initiate your search for the word or phrase you typed.
00:38 Our search engine then looks through every single course, movie, description and even
00:42 closed caption transcripts of individual movies to return a list of results
00:45 matching your search term. Search results are then listed by course
00:50 and are sorted by the best match as you can see with the courses filters selected
00:52 here on the left. Currently, I have 27 course matches for
00:57 CSS and there are more than 1,000 individual videos that mention CSS.
01:03 When sorting by videos, you can see which movies in each course contain your search term.
01:09 And you can further narrow down the list of movies by clicking Filter Terms here
01:11 under these headings. We have Skill Level, Subject, Software,
01:18 Version, Company, Author and More options. Under each one of these headings, results
01:24 are listed in order of the categories with the most matches.
01:29 So, for example, you can see that there are 577 results under the Web Design
01:33 category and 98 results under Web Graphics.
01:36 These filters can be especially useful when searching for terms that might be
01:39 used in multiple areas of interest. So for example, I search for the term
01:44 clipping mask. Clipping masks can be used in photography,
01:47 design, video editing, and so on. Once I initiate my search, notice I have
01:53 over 400 courses listed in my results. If I'm only interested in clipping mask as
01:58 they apply to video production, I can click the video filter term here on the left.
02:02 And maybe I really only want to know how clipping masks are used in Final Cut Pro.
02:11 And then, maybe I'm just using version 10. So now I've narrowed down my results to
02:17 just four courses. I now have a much easier time finding the
02:20 movies I'm looking for. Now you might have noticed that in
02:23 addition to showing results based on courses and videos, there's also an entire
02:26 site link. Entire site is for searching for all the
02:31 non course related pages at lynda.com. So for example, you might see search
02:35 results that appear in author bios, blog entries, or a company newsletter.
02:39 Depending on the information you're looking for, you might find it in our
02:42 blogger newsletter. So be sure to checkout the entire Site tab
02:44 when performing your search. Lastly I want to point out that yes there
02:48 are two separate search fields visible when you are looking through your search results.
02:52 You have the search field that's always in the Navigation bar and this one here under
02:56 the Search results tab. The only difference between the two is
02:59 that the one here under the Search results tab contains the term you were searching for.
03:03 And that can be useful if you've forgotten the exact wording or phrase you initially
03:05 searched for. But in either case, to perform another
03:08 search, just click in either one of those search fields, type a word or phrase.
03:12 And then click Search or press Enter on your keyboard to perform your search.
03:16
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Using the site map
00:01 At the bottom of the fat footer on each page, you'll find a link to our site map.
00:04 If, for some reason, you're having trouble finding information about our company or
00:07 courses using the other navigation or links on our site.
00:10 Try visiting the site map. The site map is organized into the
00:14 sections of company, categories, and courses.
00:17 Under company you'll find links to pages about lynda.com or various products and solutions.
00:22 News and press releases as well as links to contact us and our frequently asked questions.
00:30 Under the category section is where you'll find all of our courses divided into
00:33 subject, software. Software company, and author.
00:41 This mimics the same functionality you'll get from the navigation menu at the top of
00:47 each page. As well as the subjects and software tabs
00:52 of the fat footer. So, this is just another option for
00:56 searching for courses. And the courses section of the site map
01:00 lists every course in our library alphabetically.
01:04 Just click a letter to jump to that section.
01:06 I do want to emphasize that this is alphabetical by the course name and not by
01:09 software name. So, while many of our courses begin with
01:12 the software product's name, don't click on say letter D thinking you'll find all
01:15 the Dreamweaver courses. Most of them are here, but notice there
01:19 are also courses like, Creating a first Web Site with Dreamweaver CS6 here under C.
01:24 If you want to search the sitemap for course by software name go back to the
01:29 categories tab of the sitemap and here browse under software.
01:36
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Exploring the mobile site
00:00 Watching lynda.com courses on your computer has always been a great way to
00:03 learn and master the software and digital tools that are most important to you.
00:08 Now the lynda.com mobile site lets you access our entire library of courses
00:11 wherever you go. To access the mobile site just open a web
00:15 browser in your device and point it at m.lynda.com.
00:19 Our mobile site works on iPhone or iPod touch running IOS 3.2 or later.
00:23 As well as Android OS2 or later and Blackberry OS5.0 or later, and it works
00:27 either over Wi-Fi or your cellular provider's network.
00:32 If you have an iPad, we recommend that you use the regular www.lynda.com site because
00:36 the mobile site is optimized for devices with smaller screens.
00:40 If you're a lynda.com member, click log in on home screen to enter your user name and password.
00:51 Once logged in, you'll be taken to the home page where you'll see a list of the
00:54 items you last viewed, the items in your queue, your course history, as well as a
00:58 list of our latest releases. So for example, if you want to start
01:02 watching a course you had previously been watching, here on the home page, you can
01:05 scroll back up to Last Viewed, to find the movies you most recently viewed and pick
01:08 up where you last left off. You can always return to this page by
01:13 tapping Home in the navigation bar. The other items in the navigation bar
01:18 allow you to browse our library by subject, software and author.
01:22 But, unlike our full site, these buttons don't open drop down menus.
01:25 Instead you'll be taken to a page where you can browse these categories alphabetically.
01:29 So for example, if you wanted to find some training on photography, you would tap
01:34 subject, then P, and then Photography, to see all the photography related courses.
01:41 When you find a course you'd like to watch, tap its name to open its Course
01:45 Details page. Here, you can tap to read the course
01:48 description and then browse through the Table of Contents.
01:53 Use the triangles next to each chapter's name to collapse and expand that chapter.
02:00 Or tap expand all, or collapse all, which can make it easier to browse the contents
02:04 of longer courses. If you want to remind yourself to return
02:10 to this course at a later time, tap the add to queue button to add it to your queue.
02:15 You can get to your queue at any time by tapping your account name at the top of
02:20 the screen, and then tapping queue. Another way to find specific information
02:26 is to use the search bar at the top of each page of the mobile site.
02:29 Tap in the field, type your search terms and then tap search.
02:36 In a few moments you'll see a list of courses matching your search.
02:41 You can use this menu to sort your results by relevance, course name, learning level,
02:46 duration or release date. Tapping a course takes you directly to
02:51 that courses details page. You can also see your search results by
02:55 movie by tapping on the movie tab, tapping a movie plays that movie right away.
02:59 >> So, in the last movie we looked at how you can use CSS3 transitions to do nice
03:05 animations as CSS properties are actually. >> At the bottom of every page of the
03:16 mobile site is the footer area where you'll find links to other information or
03:19 parts of the site you might want to visit such as our About page, the Site Map, or
03:22 the Subscribe page if you're not currently a member and would like to sign up.
03:27 Also in the footer area is the link to the full site.
03:33 Which takes you to the non mobile version of Lynda.com so you could browse our
03:36 website in the format and layout you see in your desktop web browser.
03:39 Although be aware that certain elements of the full site might not function depending
03:42 on the device or browser you're using. And because of the smaller screen of your
03:46 device, you'll most likely have to zoom in to navigate the site as well.
03:49 To return to the mobile version of the site, just type in the address m.lynda.com
03:53 again, or use the back button within your browser.
03:56 The mobile site has been optimized for easy navigation on your devices screen.
04:00 So if you're familiar with our full site, you shouldn't have any trouble finding
04:02 what you're looking for, but you will find some key differences between the mobile
04:05 and full versions of our site. For example our mobile site does not
04:09 currently support features such as bookmarks or closed captioning.
04:12 To access these features switch to the full version of the site.
04:17 We hope you enjoy having access to the entire lynda.com library of courses from
04:20 your mobile device.
04:22
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2. Watching the Training
Navigating a course details page
00:01 Each course page in our library is organized into a series of tabs, making it
00:03 simple for you to quickly browse through and find the information you're looking for.
00:08 When you first arrive on a course's page, the Table of Contents tab is opened by default.
00:13 And to the left is the description of the course so you can see what the course
00:15 covers, who it's designed for, and other relevant information such as the course's
00:18 duration and release date. Using the table of contents you can browse
00:27 through the chapters and movies contained in the course.
00:29 If you're not a member of our library you'll be able to sample a handful of free
00:32 movies in each course. The free movies will be listed in blue, if
00:36 you are a member and currently logged in you'll have access to all the movies.
00:40 I'll go ahead and log in. So to view a movie, simply click its name.
00:50 This course teaches you how to effectively hold two types of meetings.
00:58 When you're done viewing the current movie, close this window, and select
01:01 another movie. Clicking the arrows next to a chapter
01:05 title alternates between showing and hiding that chapter's contents.
01:12 Some chapters are quite lengthy, and temporarily collapsing their contents.
01:17 Makes it easier to browse the chapter titles and get a better overview of the
01:20 course as a whole. Use the collapse all and expand all
01:26 buttons to collapse and expand all the chapters at once.
01:30 Be aware that clicking a chapter's name however is a short cut for playing all the
01:33 movies in that chapter continuously. So make sure you're using the arrows to
01:36 expand and collapse. And click the chapter name only if you
01:38 want to play the entire chapter. Notice here the auto play chapters setting
01:45 is set to on. And this can be convenient if you intend
01:47 on watching all the movies in a chapter, and don't want to have to open and close
01:49 each movie individually. If exercise files for the course are
01:55 available, you'll find them under the exercise files tab.
01:59 If the course doesn't use exercise files you won't see this tab, but your a premium
02:02 subscriber to our library the exercise files tab is where you'll be able to
02:05 download the images, video clips, filters, and other sort of files the author uses in
02:08 the course so you can work along with each movie using the exact same assets you see
02:11 on screen. If your a monthly or annual level
02:16 subscriber or if your not a subscriber at all and are just browsing through our library.
02:20 This is where you'll find information on subscribing or updating your subscription
02:23 to premium level, which will then allow you to gain access to the exercise files.
02:28 Exercise files are in a compressed zip format for easy downloading, and clicking
02:31 on the file will begin the download. Next we have the transcript tab, in
02:36 courses that have closed captioning available you can view the text transcript
02:39 of each movie simply by clicking on the movies name.
02:46 From here you can read through the content of the movie, which can often give you a
02:49 better idea of whether or not the movie contains the information you'd like to learn.
02:53 If you find what you're looking for note the time code, and then click on any of
02:56 the time codes to open that specific movie and then fast forward or jump to the point
02:59 you want to watch. As in the table of contents tab you can
03:05 use the collapse all and expand all buttons to collapse and expand the list of
03:08 chapters and movies. If you've opened up multiple transcripts,
03:13 clicking collapse all and then expand all is a fast way to close them all and start
03:18 with just a list of chapters and movies together,.
03:24 Under the transcript tab you can also search the transcript for specific words
03:27 or phrases. This search this course field is identical
03:30 to the one you find under the header here. Just type a word or phrase and click Submit.
03:37 For example, let's say in this course on leading productive meetings, I want to
03:39 learn more about the principal of time management as it relates to meetings.
03:43 I'll type time management, and click Submit.
03:48 And in just a couple seconds I receive a list of all the movies within this course
03:52 that contain the phrase I'm looking for. With each movies name accompanied by a
03:56 number indicating how many times that word or phrase appears in that movie.
04:02 Toggle open a movie to see your phrase in context, and determine if that movie
04:05 contains the information you're looking for.
04:07 Notice each instance of the phrase is highlighted, being able to read the
04:10 transcript is a great way to figure out whether a movie is relevant to your
04:13 interests before you take the time to open and watch it.
04:18 The next tab is the author tab. Here, to find a profile of the course's
04:22 author, and a list of all the titles he or she has recorded for the library.
04:26 The author tab is also the place to go if you enjoy the teaching style of a
04:28 particular author, and would like to watch other courses about him or her.
04:34 Next, we have the preferences tab, and here you can choose which type of player
04:36 you want to use to watch our videos. Each option let's you watch all the movies
04:40 from the course, but some players offer additional playback features.
04:44 You can find a chart showing the differences between the players by
04:47 following this link. So, for example, you can see the flash
04:50 player is the only one that allows you to make the window movie as large as you want.
04:55 All the players support closed captioning. Quicktime Custom has playback speed
04:59 controls, and Quicktime Standard doesn't support bookmarks.
05:04 Just pick your player, and click update. And I'll click the back button in my
05:08 browser to go back to the course page. Also under preferences, you can turn
05:13 closed captioning on or off. Note that these two settings, video player
05:17 and close captioning, apply to all the couses and movies you watch on our site,
05:20 and not just to the course you're currently watching, so these are global settings.
05:25 And lastly we have the Clear Viewed Icons button.
05:29 You've probably already noticed that as you make your way through a course.
05:35 An eye icon appears next to the movies you've already watched, making it easy to
05:38 see which movies you've already gotten through and which movies you still need to watch.
05:42 If you've completely finished a course and want to watch it again using the icons to
05:48 keep yourself organized, or if you just find the icons distractions, simply visit
05:53 the course preferences tab, click clear viewed icons, and the icons will be removed.
06:02 Note that clearing viewed icons doesn't affect your movie history.
06:05 Our system will still remember which movies you've watched, and you can still
06:08 access your entire list of movies you've watched by going to My Courses and Course History.
06:19 Lastly, we have the FAQs tab where you'll find any frequently asked questions,
06:22 errata or other useful information about the course.
06:26 Whether you see any information in this area is going to vary from course to
06:29 course, but we do frequently add answers to common questions we receive about our courses.
06:34 This particular example, we can see information about what was changed in the
06:37 last update to this course. So there's an overview of the tabs you'll
06:42 find on the course pages.
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Downloading and using the exercise files
00:01 If you have a monthly or annual premium subscription to our library.
00:04 You have access to the same example files used by the instructors in the courses you watch.
00:08 Allowing you to follow along doing exactly what the instructor is doing with photos,
00:12 videos, audio files, business documents, and so on.
00:15 The files are provided in the zip compression format.
00:18 To download the files associated with the course you are watching, simply click the
00:21 file link under the exercise files tab on a course page.
00:24 You can see my file is now downloading. Now, if you are using Windows depending on
00:30 your browser, you may be asked whether you want to save or run the file you're downloading.
00:34 If you do see that message, just click Save to save the zip file to your computer.
00:37 MacOSX has the ability to unpack zip files, and most Windows PCs these days
00:40 have pre-installed software for unpacking zip files as well.
00:44 Once the exercise files have been downloaded to your computer, we recommend
00:48 placing them on your desktop, if you haven't done so already, for easy access.
00:54 If you're a Windows user, your unpacking utility application may automatically
00:57 unpack the files for you. If nothing happens right-click on the
01:00 compressed file and choose extract all. You can choose the location I leave mine
01:06 on the desktop I'll click extract and here are my exercise files.
01:12 Similarly, if you're a Mac user, just double click the compressed file to unpack it.
01:21 Once the exercise files have been expanded, you can delete the zip file or
01:26 just keep it as a clean back up copy of the files you are working on.
01:33 The instructor of the course you're watching will explain how to use the files
01:35 you've downloaded.
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Searching the video transcripts for a specific word or phrase
00:01 As mentioned in an earlier movie one of the tabs you'll find on most course
00:03 details pages is the transcript tab. All new courses at lynda.com have
00:08 transcripts provided anywhere between a few days to just a week or two after their
00:11 release and we're constantly updating older courses with transcripts as well.
00:17 This allows us to not only provide closed captioning for our members with hearing
00:20 impairments, but transcripts also make it possible for search engines to index our
00:23 course content and for our members to find and navigate relevant course information.
00:29 If you see the CC icon, and the search field is available in the course details
00:32 page header area, you'll know the course has transcripts available.
00:37 And you can search transcripts by typing a word or phrase into this field.
00:40 This makes it easy to see if the course you're browsing contains the information
00:42 you're looking for. For example, in this course on using eBay,
00:46 I'd like to know if the author covers the topic of sniping.
00:49 Which is the act of swooping in at the last few seconds of an auction to place a bid.
00:54 So I'll type sniping and click submit. And now I can see that two movies in this
01:01 course contain that word, including a movie that is in fact, about sniping.
01:05 Clicking on a movie's title opens its transcript and my search term is highlighted.
01:13 Reading the transcript around the search term can help me determine if this movie
01:16 is relevant to what I'm looking for. And in this case, it looks like sniping is
01:19 only mentioned this one time. And it's really only mentioned in passing.
01:25 So I'll click collapse this transcript, close it down again, and I'll check the
01:30 other search result. And clearly since this movie is called
01:34 Sniping, this is a movie that has the information I'm looking for.
01:37 Just quickly glancing through the transcript I can see that the author
01:40 starts off with a definition of sniping, how it's done, how you can find software
01:43 to do the sniping for you automatically, how some people object to sniping and say
01:46 it's unfair, and so on. Again, click any of the time codes to open
01:51 the movie and start watching. >> Auction sniping has been very popular
01:55 since the first online auction appeared on the internet.
02:03 >> If you want to search for another term, go back to the top of the page.
02:06 While in the transcript tab you can use either the search field in the header, or
02:09 the one here under the transcript tab. Click clear search results to empty the
02:13 field and display all the other chapters and movies below.
02:18 When there's no search term in the search field, you're free to pop open the
02:20 transcript of any movie to scan through and see if it's something you want to watch.
02:26 And again, you can click the chapter names to collapse and expand them.
02:30 Or click collapse all which can give you a better overview of the course as a whole
02:34 and then click expand all to see all the movies within the chapter again.
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Choosing the right video player for your needs
00:01 The movies you find in our library are all presented in multiple formats, giving you
00:04 the ability to choose the video player type that best suits your needs.
00:08 While signed into your account, go to my account, site preferences, in here you can
00:12 view and select the video player of your choice.
00:16 The choices are flash, QuickTime Sstandard, QuickTime Custom are available
00:19 on both the Mac and Windows operating system.
00:22 If you're on Windows, as I am here you'll have the additional choice of Windows Media.
00:27 Now your choice of player may be boil down to simply wanting to select the player
00:29 that's native to your operating system. And that doesn't require you to install
00:32 any additional plugins. For instance if you're on Windows, you'll
00:35 have to download and install the Adobe Flash and QuickTime plugins from the
00:38 respective sites. In order to view videos in those formats.
00:43 but if you choose Windows Media we'll be able to play our videos without any
00:46 additional plugins. Similarly if you're on a Mac, you'll be
00:49 able to use either QuickTime format right away.
00:51 But we'll need to download the Flash plugin.
00:53 These days though, it's probably unlikely that you don't have the Flash plugin
00:56 installed regardless of what platform you're on.
00:59 So you should also take a look at this table.
01:00 Notice each player type has certain features unique to itself as well as
01:03 features shared with some or all of the other players.
01:06 For example, all of the players support closed captioning.
01:09 QuickTime Standard is the only one that doesn't support adding bookmarks from
01:11 within the player window. QuickTime Custom and Windows Media are the
01:14 only two that allow you to adjust the speed of playback.
01:17 And Flash is the only player that allows you to increase the size of the video.
01:21 So currently have QuickTime Standard selected, but its features are pretty
01:24 limited when compared to the other players.
01:26 I'll select QuickTime Custom. That gives me closed-captioning, speed
01:30 control, and bookmarks. I'll click Update.
01:33 I'll see the message that my Global Player Preferences have been updated.
01:37 So now if I go to a course. I'll just go to the Home Page here, and I
01:42 play a movie. >> Your going to take a look at a great
01:49 new feature which allows us to use the different blur effects which will.
01:54 >> So, now I'm seeing the QuickTime Custom interface here are the speed controls in
01:57 the lower left-hand corner and here are my bookmark buttons.
02:02 Now, if you change your mind about which player you want to use once you find your
02:04 having trouble with a certain player. You can always try another one.
02:08 While you're on a course page you can go to the preferences tab.
02:13 Which is a shortcut to your sitewide layer preferences.
02:16 And from here maybe I'll choose the Flash Player and update my preferences.
02:21 Note that if you're not a member of our library, or if you are but just aren't
02:23 loggged in. You can still access this preferences tab
02:26 to try out different player types. So now when I play a movie.
02:30 I'm now looking at the Flash Player interface, but notice with the flash
02:34 player I don't have speed controls. And unlike the QuickTime Custom player I
02:41 can maximize the window by clicking maximize and that allows me to zoom the
02:45 player window to full screen. So, those are the various player types
02:52 available to you, and how to set your player preferences.
02:54
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Using basic video player controls
00:01 Here's a quick overview of the player controls you'll see while watching movies.
00:04 Now, as mentioned previously some controls will only be available when certain player
00:07 types are selected. I currently have the Flash Player selected.
00:12 So, let's go back to the table of contents and start a movie playing by clicking it's name.
00:21 >> In photography dynamic range is the measure of the darkest thing to the
00:25 lightest thing that you can represent. >> So, in the bottom left of the windows
00:29 you can find the volume controls. Slide left to decrease the volume and
00:33 right to increase the volume. Now, this volume control is independent of
00:37 your computer's volume controls. So, if you have the volume all the way up
00:40 in the player and it's still not loud enough for you, try turning your
00:42 computer's speakers up. As with most video players, you have a
00:47 playback progress area, and this is a play head that let's you know how far along you
00:50 are in the movie. You can drag or scrub it left or right to
00:53 move forwards or back in the movie. >> You can UNKNWON have different
00:58 (UNKNOWN) range while I was standing at this scene.
01:03 >> Notice the time indicator reflects your position in the movie.
01:06 You can also click anywhere in the Scrubber bar to jump to that section of
01:09 the movie. At the bottom, we have the playback controls.
01:17 You've already seen me play and pause the movie several times using this button.
01:20 Now, don't confuse the button on either side of the play pause button as rewind
01:23 and fast forward. Clicking these buttons will take you to
01:26 the previous and next movie in the course. So, only click them if you're ready to
01:29 stop watching the current movie. Now, a feature unique to the Flash Player
01:34 is the maximize button. Clicking that expands the movie and player
01:37 to fit the entire screen. At that point, it becomes the minimize button.
01:41 Which you can click to take the movie back to its default size.
01:45 And also, with the Flash player, you can drag the lower right hand corner of the
01:48 movie window to manually adjust its size. Notice how the movie scales right along
01:52 with the window. This can be convenient if you have limited
01:55 screen real estate and want to work along with the movie.
01:58 You can try reducing the size of the movie and placing it into a corner so that you
02:01 can see other windows. Notice though that with a small window
02:04 size the playback controls can start getting cut off.
02:08 So, you have to make the window larger to get at certain controls.
02:11 To return it to its regular size the easiest thing to do is to click the
02:15 maximize button, and then click minimize again.
02:20 And again, this resizing capability is only available when yo have the Flash
02:23 Player selected. So, that's a quick overview of the basic
02:27 playback controls. Now, there are other features found in the
02:30 player window like the Closed Captioning button and the Auto Play Chapter button,
02:33 but we'll look at those in their own movies.
02:35
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Changing the playback speed of the videos
00:01 The playback speed of our movies can be adjusted on the fly if you're using the
00:03 Quicktime Custom Player or the Windows Media Player.
00:07 Again, from any course page, go to the preferences tab, and here, make sure you
00:11 have either Quicktime Custom or Windows Media selected.
00:16 Windows Media will only show up if you're using Windows.
00:19 Then click Update Preferences. I return to the table of contents and play
00:24 a movie. >> One of the things that responsive
00:28 design really does, is it forces you forces you to carefully consider just how
00:33 your content regions could be structured. The speed adjustment controls appear here
00:39 in the lower left hand corner of the player.
00:42 You can increase the speed to either one and a half or two times the original speed.
00:48 With most courses, you'll find that the author is still perfectly understandable
00:50 at either of these speeds, and you'll get through the movies much quicker this way.
00:54 >> Our existing requirements on float based labs means that source order in the
00:57 element structure will directly effect how you're going to be able to re-purpose
01:00 content across multiple screens and devices.
01:03 >> As long as you don't mind the author sounding a bit like a cartoon chipmunk.
01:06 Contrarily, if you're having trouble comprehending what an instructor is saying
01:10 and you need to slow things down a bit, drag the slider to the left.
01:13 In some cases, this might help you better understand what's being said.
01:18 >> So, I wannna take a look at how you go about planning your designs and how that
01:22 can directly effect how you're going to be structuring your content.
01:27 Now, I've got the mockup open again but we're.
01:29 >> And of course you can reset the playback speed back to its default setting
01:32 to hear and see everything at regular speed.
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Playing an entire chapter continuously
00:00 Although you're free to jump around a training course, clicking and watching any
00:03 movies in any order you like, there will be times, when you'll want to watch a
00:06 chapter in its entirety and in order. To do so, just click the first movie in
00:10 the chapter or whichever movie you'd like to start with.
00:17 In the movie playback window, next to the play controls, you'll find the Auto Play
00:19 Chapter button. Clicking it turns the grey, Off button to
00:23 a white On button, indicating that you've chosen to play the rest of the chapter.
00:27 So when this movie reaches its end, instead of just stopping and you having to
00:30 manually close the window and open the next movie, it will automatically load and
00:33 play the next movie in the chapter. I'll just jump ahead to the end, hit Play,
00:38 and we'll see it jump to the next movie. >> Let's take a look at two controllers.
00:46 >> And it will continue to play each subsequent movie until the last movie of
00:49 the chapter is reached, at which point you can click the Next Movie button to start
00:52 playing the first movie of the next chapter, or you can close the window to
00:55 browse through the table of contents and find another movie you'd like to watch.
01:04 Another way to play an entire chapter is to click the chapter name in the table of contents.
01:12 That starts the first movie in the chapter playing and turns on autoplay chapter so
01:15 that all other movies in the chapter will play continuously.
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Turning on closed captioning
00:01 As previously mentioned, each new course released on the library includes
00:03 transcripts of each movie, which are usually added anywhere between a few days
00:07 to a week or two after the course is released.
00:11 If you see the little CC icon on the Course detail page, that lets you know
00:14 that the course has had transcripts added. And again, closed captioning has multiple purposes.
00:19 First it allows our members with hearing impairments to be able to follow along
00:22 with our training. But closed captioning can also be
00:25 convenient if you're in an environment where you can't listen to audio or if you
00:27 don't have headphones and don't want to bother other people around you.
00:31 In those cases you can simply turn your computer volume off, turn on closed
00:34 captioning and you'll still be able to learn.
00:37 Now you can turn closed captioning on and off in two ways.
00:39 First, you can go to the Preferences tab on any course page that has closed captions.
00:43 And here click On under Closed Captioning, and then click Update Preferences.
00:52 With that select, all movies will play with closed captions on.
00:55 >> Phasing in Revit gives us the ability to apply the fourth dimension or time to
01:00 our projects. Revit's approach to phasing is simple and straightforward.
01:06 A simple timeline is established for your project that includes one or more points
01:09 in time. >> Notice the CC icon here in the playback
01:13 controls is highlighted. So you can also turn and close captions on
01:16 and off by toggling the CC button. Now even when I have closed captions
01:22 turned off, when I close this player, notice it's still turned on here under Preferences.
01:28 So if I were to play another move right now, closed captions would still be on.
01:35 >> Phasing can be a little tricky to understand at first because there is a few
01:38 different places where you need to look to configure its various settings and features.
01:43 >> Of course, I can toggle them off again. But to adjust their default state, I need
01:48 to go back to preferences and turn them back off from here and update my preferences.
01:56 And that's how to work with closed captions, in any course that has them.
01:59
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Providing feedback about the content you've watched
00:01 After you've watched some or most of a training title, you may have a few
00:03 comments or thoughts about the course, the instructor, or the way the material is
00:07 presented, and we would really love to hear from you.
00:11 While signed into your account, at the bottom of the table of contents, you'll
00:13 find a course feedback button. Clicking that button takes you to a short
00:17 evaluation survey. Where you can rate your experience and
00:20 satisfaction level with the course. We appreciate any feedback you'd like to provide.
00:25 Your thoughts and suggestions help shape our future tutorials and the subjects we
00:28 cover on our library.
00:29
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Finding courses to watch next
00:01 At the bottom of each course page you'll find an area labeled suggested courses to
00:04 watch next. These are courses that have been selected
00:07 by our content teams as the logical or related next courses that you can watch
00:10 after you've completed the course, which page you're currently on.
00:15 Just click any of the suggested courses to go directly to that course's page.
00:19 And because suggested courses appear at the bottom of every course page, you'll
00:22 always find more courses to check out. Allowing you to follow link after link
00:26 along a learning path of related courses and topics.
00:29 As you land on a new page, you can stop and watch a few movies or even the entire
00:33 course and then move on to the next related course.
00:36
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Understanding the types of courses we publish
00:01 If you've spent some time browsing our library, you're probably aware that our
00:03 courses are not only about teaching you how to use specific software products.
00:08 However, you might not be familiar with all the different types or series of
00:10 courses we offer. So, in this movie, I'd like to give you a
00:13 brief overview of several types of courses to give you an idea of the range of topics
00:16 and material we cover. If you're just starting out on a topic,
00:20 look for training titles with names like Up and Running, Foundations and
00:23 Fundamentals or Essential Training. Up and running courses like Up and Running
00:27 with HTML, Up and Running with Prezi and Up and Running with Audacity, are usually
00:31 shorter courses designed to quickly get you up to speed with the topic or software.
00:37 Foundations and Fundamentals courses are courses that focus on a single aspect of a
00:41 larger topic. So, for example, your C course is like
00:45 foundations of video: interviews, foundations of audio: reverb, foundations
00:49 of programming: database as well as freelancing fundamentals, conflict
00:53 resolution fundamentals or digital publishing fundamentals.
00:59 Essential training courses are comprehensive entry level overviews of a
01:02 software application or tool, programming language or operating system.
01:06 For example, we have courses like Word 2013 Essential Training, Joomla!
01:10 3 Essential Training and Google Calendar Essential Training.
01:14 Now, if you're already familiar with a software product but want to learn what's
01:18 new in the latest version or had a migrate from one version to another, look for
01:21 courses that include new features or migrating in their titles.
01:27 Like Drupal 7 New Features, Photoshop CS6 new features, Migrating from AutoCAD to
01:31 Revit, or Migrating from Outlook 2003 to Outlook 2010.
01:35 To practice what you already know, or to learn by working through a specific
01:38 project, look for a creating, building or create your first type of course, like
01:42 Create Your First Online Store with Magento Go, Creating Infographics with
01:45 Illustrator Or Building and Monetizing Game Apps for Android.
01:51 For more advanced topics look for in depth, power shortcuts, or tips and tricks.
01:55 Courses like InDesign Tables In Depth, SEO: Link Building In Depth, Flash
02:00 Professional Power Shortcuts, Excel 2013 Power Shortcuts, iPad Tips and Tricks,
02:06 Windows 7 tips and tricks. And Ableton Live 9 tips and tricks.
02:13 Now, occasionally, software companies will release beta or early version of their software.
02:17 And we'll release first look courses to help you get a jump on learning the
02:20 software before or shortly after its release.
02:23 For example, we have courses like Easel JS first look.
02:27 Or no JS first look. First look courses are often replaced with
02:31 an up and running or central training course when the software is more stable or
02:34 has been officially released. And finally for documentary films look for
02:39 creative inspirations and creative spark series.
02:42 Creative inspirations like big spaceship, digital create agency and (UNKNOWN) logo
02:46 type designer are full on feature films while creative spark movies Like Lauren
02:51 Lemon creative portrait photographer and title case typographic artisans are
02:55 shorter form documentaries. But both series show you how real people
03:01 use the kinds of skills you can learn here on lynda.com.
03:04 And we have several other types of courses that fall somewhere in between all these
03:07 course types. Be sure to take some time to browse around
03:10 to see what you can discover in our library.
03:13
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Watching courses with AirPlay and the iOS app
00:01 The updated iOS app from lynda.com, offers an airplay feature that works with iPhone,
00:05 iPod touch, and iPad. Airplay lets you quickly and wirelessly,
00:09 move our movies from your Apple device, to a TV or projector.
00:14 This video demonstrates how to connect an Apple TV and lynda.com to help you learn
00:17 from our movies from your television at home, at school, or at a business.
00:21 All you need is an active lynda.com account, our iOS app version 2.0 or
00:25 higher, and an Apple TV. Begin by connecting the Apple TV to your
00:30 TV or projector via an HDMI cable. Make sure your Apple TV is plugged in and
00:34 powered on. Next make sure your Apple TV is connected
00:38 to your network either via Ethernet or over WiFi.
00:43 You can check your connection by going to Settings > General > Network.
00:46 If you're connected over WiFi, you should see your network name.
00:53 If you're connected via an Ethernet cable you won't see a network name but you
00:55 should see an IP address if you're properly connected.
01:00 If you have multiple Apple TVs press the Menu button on your remote to return to
01:03 General settings and note the name of the one you're setting up.
01:07 Next on your iOS device open the lynda.com mobile app.
01:12 Navigate to and select the course you wish to view.
01:14 Then tap the movie you want to watch. You may want to pause the movie until you
01:22 begin playing it on your Apple TV. As long as your device is connected to the
01:28 same network as your Apple TV, you should see this button to the right of the
01:30 playback controls. Tap it, and all of the Apple TVs or
01:34 airport express bay stations on your network will appear.
01:37 You could play audio from your iPad through an airport express using Airplay.
01:41 But if you want to stream audio and video, select the Apple TV you want to play the
01:44 movies through. Regardless of what screen your Apple TV is
01:48 currently on, the movie should begin playing after a few seconds.
01:51 While the movie is playing you can control it from your device or with your Apple TV remote.
01:56 In addition to playing and pausing the movie you can rewind 30 seconds.
02:02 Skip to the next or previous movies. Or drag the scrubber bar to jump to a
02:07 specific point in the currently playing movie.
02:15 Tap to turn auto play on if you'd like the entire course to play continuously.
02:18 And tap back when you want to stop playing and resume browsing the library from your device.
02:26 So if you have an Apple TV and the free lynda.com iOS app, we hope you'll take
02:29 advantage of this quick and easy ability to move your training to the big screen.
02:33
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3. Managing Your Training
Creating and managing your playlists
00:01 As you browse through lynda.com, you'll probably come across lots of courses you'd
00:03 like to watch. You can easily keep track of the ones that
00:06 interest you by creating Playlists. Which let you organize the courses into
00:09 categories and lists that make sense to you.
00:13 Here on the Home page under the Queue tab, I can use this menu to quickly access any
00:16 playlists I previously created. In addition to the queue, which is your
00:19 default playlists you can create additional playlists organized in any way
00:22 you prefer. For example, I've created a photography
00:26 playlist and I can select it to see the top five courses I've added to it.
00:30 I could also go to the My Courses menu and select Playlists from here, and here on
00:33 the left sidebar I can select any of the playlists I've created to see them in
00:36 their entirety. So, playlists allow me to quickly save and
00:40 jump to any of these courses to start learning.
00:44 To get started with your own playlists, first sign into your account.
00:47 Once you're signed in, you'll see the Queue tab here under My courses.
00:50 In this account, I currently have no courses assigned to any playlists.
00:54 So, the Playlist button looks like this. And you'll find it almost everywhere a
00:59 course title is listed. For example, every course under the latest
01:02 release is here on our homepage has a playlist button.
01:05 To create your first playlist just click the button next to any course you want to
01:07 remember to watch. This gives you a choice of queue, add to a
01:11 new playlist or go to playlists. Lets select queue.
01:15 The queue is your default and first playlist.
01:17 You can assign any courses you want to your queue, but this might be a good place
01:20 to save courses that you want to get back to as soon as possible.
01:23 Or that just look interesting but may not fit in any other playlist categories you
01:26 might have created. We'll look at creating additional
01:29 playlists in just a moment but for now notice that the course is now appeared on
01:32 the Queue tab here under my courses. It also appears under the My Courses menu
01:37 here in the navigation bar. And again you'll find the playlist button
01:40 just about everywhere a course is listed on the site.
01:43 If you browse our library by subject, software or author, for example all choose
01:48 subject of photography, find the playlist button next to each course here as well.
01:55 So. here I can quickly at several courses that
01:57 interest me to my queue. And you'll also find the app to play this
02:04 button at the top of each individual course page.
02:13 So, here on this course page I can see the app to playlist button.
02:16 I'll again add that to my queue. You can see the top five items in your
02:19 playlist at any time by returning to the home page and looking under the queue tab.
02:26 Click View All to see your entire queue. So, this where you manage your playlists.
02:34 Some things you can do here include rearranging the playlists by dragging
02:36 course names up and down. Or you can click the Top button to
02:40 instantly move a course to the top of the list.
02:43 You can also see how far along in a course you've progressed and what the duration of
02:46 the courses are. To remove a course from your playlist,
02:50 just click the X button. Now, from here you can also create
02:54 additional playlists. Again, your first playlist is always
02:56 going to be your queue, but you're also free to create other playlists to organize
02:59 and arrange the courses you'd like to watch in any way you like.
03:03 Start by clicking Create New Playlist. Give your playlist a name, call this one photography.
03:09 If you like, you can add a description which might be useful if you're trying to
03:12 remember why you created a particular playlist.
03:14 I'll leave that blank for now and click Save.
03:16 And now I see photography listed under playlists in the left column.
03:20 And because it's a new playlist, it has zero courses.
03:22 But you can easily move courses from one playlist to another simply by dragging them.
03:27 Since these are all photography related courses to begin with, I'll just drag them
03:30 right to photography. I see that my queue is now empty.
03:35 And photography contains three courses. Now if for some reason you want a course
03:40 to appear in more than one playlist, go to that course's page by clicking its name.
03:46 Then, click the add to playlist button up here and choose the other playlist you
03:49 want to add it to. Now, you can also use this button to
03:52 create new playlists, rather than going back to the main playlist page.
03:56 For example, maybe I want to create a playlist of audio-related courses.
03:59 Go back to the Subject then menu and choose audio, and maybe I want to start
04:04 with this course here. And I'll choose add to new playlist.
04:10 That gives me a field to name the playlist, I'll call it Audio, I'll click
04:14 Save, and now as you can see, I have an audio playlist.
04:19 And now, it's just a simple matter to add the other courses I want to watch to this playlist.
04:33 (SOUND). Now if I go back to the My Courses menu,
04:35 to playlists. I can see and manage the playlist I've created.
04:40 And once you've created more than one playlist, when you return to the home
04:45 page, you'll find a menu under the playlist tab which you can use to select
04:49 the playlist you want to browse. So, we hope you'll take advantage of your
04:58 playlists and enjoy using them to keep track of all the courses you'd like to
05:01 watch at lynda.com.
05:03
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Sharing your playlists
00:01 Once you've taken the time to create playlists, you might want to share them
00:03 with other people to show them what you've accomplished, or so they can follow the
00:05 same learning path that's worked for you. Or, maybe you're leading a team of
00:10 co-workers, and you want to provide them with a list of courses to make sure
00:12 they're all up to speed with the skills they'll need to accomplish their goals.
00:16 Whatever the case, it's easy to create and share as many playlists as you like.
00:20 Start by navigating to your playlist from the My Courses menu and here, select the
00:23 playlist you'd like to share. If you haven't done so already, you might
00:29 want to consider adding an optional description to the playlist.
00:33 You probably know why you created a particular playlist, but it might be
00:35 useful to add a description to give some context to the people you're sharing the
00:38 playlist with. Click the Save Changes button when you're
00:43 done, and then click the Share check box. This gives you five choices for sharing
00:50 your playlist. You can share it via e-mail, by copying
00:53 and pasting a direct link, or via Facebook, Twitter, or LinkedIn.
00:57 Click the E-mail button and a window appears where you can enter the e-mail
00:59 address of the people you'd like to share the playlist with.
01:06 If you're sending the list to multiple recipients, separate each address with a comma.
01:13 If you'd like, you can customize the default message or just leave it as it is,
01:16 and then click Send. Your recipients will receive an email with
01:21 a link to your shared playlist. Similarly, if you click the button to
01:25 share a link, a window will open with the URL or address of your shared play list.
01:29 Now, in actuality, this is opening the same window that we saw when I click the
01:33 e-mail link button. But in this case, I just have the Share
01:36 link tab selected. So, in this case, we can just click the
01:40 Copy button, to copy the address of your playlist to your clipboard.
01:43 And then, you can paste it into a document, webpage, blog or anywhere else
01:46 you would like to share the URL. For example, I've copied the URL, so I'll
01:51 create a new tab in my browser, paste it in and this is how my recipients will see
01:55 my shared playlist page. The name of the playlist appears here at
01:59 the top with the description beneath it. And viewers will be able to see your name
02:03 and when you last updated the playlist. So, if they bookmarked this page, they'll
02:06 be able to return to it at anytime to the launch the courses they want or need to watch.
02:10 Non-subscribers to our library will be able to view your playlist but will only
02:13 be able to watch the free sample movies in each course.
02:17 Current subscribers of course, have complete access to the entire library at
02:19 all times. And the subscribers to lynda.com, they
02:22 also have the option of clicking Save this Playlist.
02:25 That will save a copy of the playlist as it currently appears to their own
02:28 collection of playlists. From there they can modify the playlist
02:31 like any other playlist and add or remove courses as they wish.
02:34 But this also means that their saved version of your playlist does not update
02:37 if you make changes to your version of your playlist.
02:40 If they want to see what courses you may have added or removed from your list,
02:43 you'll have to return to the original URL you shared.
02:46 I'll close this tab and return to my playlists.
02:49 Now, as long as you keep the share button checked, the people you shared with will
02:52 always be able to see your playlist. If you want to stop sharing the playlist,
02:57 just uncheck Share. And then, confirm that you want to stop sharing.
03:02 Now, if I open another new tab, and paste that address into the browser again, I see
03:05 this message telling me that playlist is no longer available.
03:13 But if you do decide to share the playlist again, or if you just accidentally
03:15 unshared it, just click the Share button again.
03:18 And the URL for your playlist always remains the same.
03:22 So, anyone you previously shared the playlist with will still be able to access
03:25 it, if they bookmarked the page or saved the URL.
03:28 There's no need to resend the URL. So, again, if I create a new tab.
03:31 Paste that same address, and hit Enter, I'll see that that playlist is in fact
03:34 shared again. And that's shared playlist.
03:39 They're a great way to share the learning paths that have worked for you, with others.
03:42
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Bookmarking videos, chapters, or courses that interest you
00:00 As a lynda.com member, you can use the Bookmarks feature to mark any courses,
00:03 chapters, individual videos, or even specific parts of videos you find
00:06 especially important or useful so that you can easily find them again later.
00:11 I'll start with a look at how bookmarks work.
00:14 While logged into your account, roll your mouse over the My Courses menu at the top
00:17 of the page and select Bookmarks. And there I can see the bookmarks that
00:21 I've previously created. Clicking on a bookmark's name takes you
00:25 directly to that course, chapter, video or time code.
00:28 For example, clicking a video, immediately opens and plays that video from the beginning.
00:39 So now let's take a look at how we create bookmarks by opening a course page.
00:45 Let's go back to the Home page, find a course to look at, and note how the
00:49 bookmark icon appears under the courses title and next to each chapter and
00:54 individual movie in the course. To bookmark any of these items simply
01:00 click the bookmark icon, notice the bookmark fills in making it easy to see
01:03 which items you've marked. You may be bookmarking items so you can
01:07 watch them again later or you might also want to bookmark unwatched chapters or
01:10 movies based on their names to remind yourself to watch those movies at a later time.
01:15 So, adding a bookmark is as simple as clicking the bookmark icon next to an
01:17 item, but when browsing through your bookmarks later, you might not remember
01:20 why you marked a particular chapter or movie.
01:23 You can add details to your bookmarks by clicking the arrow next to the bookmark icon.
01:27 Which opens the Details window. Here you can leave the default name, or
01:30 change the name to something that will better help you remember why you're
01:34 bookmarking the movie. I'll leave the default name.
01:37 In the description field I might enter something like, has good tips for adaptive design.
01:46 Or anything else that will help with movie and context for me later.
01:49 You can use up to 300 characters in the description field.
01:52 We also suggest that you add tags to your bookmarks which will help you categorize
01:55 and locate your bookmarked movies later. You can create your own tags with each tag
02:00 separated by spaces, for instance, work and website.
02:05 If you're entering a tag that contains more than one word, put it in quotes, for
02:09 example, adaptive design. You can also click any of these suggested
02:14 tags that appear below. Click, Save when you're done.
02:20 And the process for adding bookmarks to entire courses, chapters, or individual
02:23 video is identical. Just click the arrow next to the bookmark
02:27 icon and fill in the information. Now the fourth type of bookmark you can
02:30 add is a time code bookmark. These are bookmarks you add while watching
02:33 a movie. To take full advantage of time code
02:35 bookmarks you need to use any player other than the quick time standard player, which
02:38 doesn't support creating bookmarks in the player window.
02:42 You can go to the Preferences tab on any course page, to select which video player
02:45 you're using. Alright so Quicktime custom is my player.
02:50 I'll go back to the Table of Contents. And let's start a movie playing.
02:54 >> The CSS designer panel also allowed. >> Just pause that.
03:04 Now let's say I got about halfway through this movie.
03:05 I'll just click right about there. Let's say the author just said something
03:08 that I want to make sure I'll remember later.
03:10 At any point while watching the movie. Whether the movie is paused or whether
03:13 it's playing. You can click the time code bookmark button.
03:16 To bookmark that exact moment in the movie.
03:18 Notice a bookmark icon has now appeared here in the Scrubber Bar area.
03:22 Now I can see exactly where I placed my time code bookmark.
03:25 And you can continue adding time code bookmarks if you come across more
03:27 information in the same movie that you want to remember.
03:30 So I bring it a little further along, I want to add a time code bookmark.
03:33 Here's the next one. Maybe even one right here.
03:37 Additionally you can also bookmark the entire movie by clicking the Movie
03:40 Bookmark button, that way you don't have to close the movie and bookmark it from
03:44 the course details page. Now to view the bookmarks I just created I
03:50 once again go to My Courses and select Bookmarks.
03:56 Bookmarks are displayed with the most recently created bookmarks listed first so
03:59 I can see the bookmarks I just made at the top of the list.
04:03 Clicking on a time code bookmark opens the movie.
04:06 >> I can go down to this promo class and here.
04:08 >> And in the case of the click time custom player will actually jump me right
04:11 to the time code for the bookmark that I clicked.
04:16 If you're using the flash player, clicking the time code bookmark will just open the
04:18 movie, and you'll have to jump to the bookmark location.
04:21 But, again, time code bookmarks are a great way to remember very specific
04:24 information in any movie. I'll close that movie.
04:28 Now, while viewing your bookmarks, you can also choose between a simple or a detailed
04:31 view of the bookmarks. With detail being the default.
04:35 Here the detail view, you can see the name of the item you bookmarked whether it's a
04:38 course, chapter, video, or time code, as well as any description or tags you added.
04:44 Here's the video bookmark I just created, it has the name of the movie, the
04:47 description, and the tags I added to it. Now clicking on the tag displays all the
04:52 bookmarks that share that tag. If I had tagged other bookmarks with
04:56 remember they would show up here as well and you can continue filtering your
04:58 results by clicking additional tags to display all of the movies that have those
05:00 tags in common. So if I wanted to see all of the movies
05:05 that had both remember and important I could add that tag.
05:09 Click the minus button next to the tags to remove them.
05:13 You can also click See All Tags to browse through all the tags used in each of your bookmarks.
05:17 If you have a great number of tags you can use the letters to navigate to your tags
05:20 alphabetically, but I only have a few here, and you can return to your bookmark
05:22 list again by clicking Return To My Bookmarks.
05:27 Other ways to search through your bookmarks include using the filter by type
05:30 menu to display all types of bookmarks, or only courses, chapters, videos or time
05:33 code bookmarks. You can also type search terms into the
05:39 search my bookmarks field, which is website, and then you'll see a list of
05:42 results showing you all the bookmarks that have any names, descriptions or tags that
05:45 match your search term. Let's clear that search.
05:51 Lastly, there may be times when you want to edit your bookmarks, which you can do
05:54 by clicking the edit link next to a bookmark you want to change.
05:59 That gives you the details. Maybe I want to add a tag here.
06:04 I'll update that. Or you can also just click Delete to
06:07 remove a bookmark that's no longer needed, or one that you may have accidentally created.
06:12 Just remember that deleting a bookmark can't be undone, so be sure that you
06:14 really do want to delete the item. So that's how to work with bookmarks.
06:19 It's a great feature for storing and organizing the important information you
06:22 learn while watching our training videos.
06:25
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Starting where you last left off with Course History
00:01 Any time you sign back in to your lynda.com account, it's easy to pick up
00:04 where you last left off. Once you've signed in, you can go to the
00:07 course history tab, here under My Courses. Here you can see the five most recently
00:11 courses you watched listed in chronological order, with the most recent
00:14 course at the top of the list. You can click any of these courses to jump
00:18 right to that course page. To see your full course history you can
00:22 click View All. And now I'm seeing my full course history.
00:26 By default the most recent video title is toggled open so you can see the videos you
00:29 watched in the course. You can click the arrows next to other
00:33 courses to see the videos you've watched in those titles as well.
00:39 Click on any video name to launch that video right from here without having to
00:41 navigate to the course details page first. >> Got my lens reversed.
00:47 I had set the aperture on it to 5.6. >> And of course, if you do want to jump
00:51 to a course directly, just click its name. You can get back to your list of recently
00:57 viewed videos at any time by going to the My Courses menu and choosing Course History.
01:01 Now while you're here, you can use the playlist button next to each course to add
01:05 any of the courses to any of your playlists.
01:08 You can check on your progress in any of the courses and see how much time it will
01:10 take to complete the course. And you can see how long ago you last
01:14 viewed movies from the course. You can also sort your course history by
01:17 clicking any of these column headers. So now, I'm starting my course history by
01:21 my progress. You can see I have three that are 100% complete.
01:25 Now they're sorted by the remaining time. Clicking any selected header reverses the
01:29 order, so now I'm seeing the courses that have the most time left to go.
01:32 And I'll just click Last Viewed again to go back to the default listing.
01:37 To remove any courses from your course history, just click the X button.
01:41 And that's how to view and manage your course history.
01:43
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Printing and sharing Certificates of Completion
00:01 Certificates of completion make it easier than ever to share your success and
00:04 progress at lynda dot com with your coworkers, friends, and employers.
00:08 As you work your way through a training course, an eye icon automatically appears
00:11 next to any movie you've watched, making it easy to keep track of your progress.
00:16 And these icons remain associated with your account no matter how many times
00:19 you've logged in and out. So you can always come back and find your
00:21 place right away. With each course you finish, a new
00:24 certificate of completion will appear in your account.
00:27 Just go to My Courses and click Certificates of Completion.
00:30 And here you'll see a list of your completed titles.
00:34 Certificates of completion are a great way to let your friends, coworkers and current
00:37 and potential employers see the value and divesity of your skills.
00:41 And you have multiple ways to displaying and sharing your certificates.
00:45 You can click View/Print to see your certificate.
00:48 Then click Save As PDF to save your certificate in the Adobe PDF format.
00:56 You can then open and print the PDF file on your printer.
01:04 The second option is to email your certificate of completion.
01:06 Click Share and in the Window that opens the Email tab will be selected.
01:11 Enter the email address of the person to whom you'd like to send your certificate.
01:14 If you'd like to send your certificate to multiple recipients, separate their
01:18 addresses with a comma. And if you like type a short message in
01:24 the personal message field. And when you're satisfied with the email
01:31 message, click Send. If you have your own website or blog you
01:35 can also create a link to your certificate of completion, just click the Link tab.
01:39 And to create a link to your certificate of completion, copy the address under Link
01:44 to The Certificate, which if I open a new browser tab and paste, will look like this.
01:53 Or if you want to provide a link to a page displaying all your certificates, Copy the
01:56 URL under link to all certificates. So when I send that link to someone and
02:02 they click the link, it will look like this.
02:04 And you can click on any of these View Certificate buttons to see that particular certificate.
02:12 And if you have accounts with Facebook, Twitter or Linkedin, you can click any of
02:17 their icons to log into your account and share your certificate.
02:23 And you can repeat this process for each of your certificates of completion.
02:24 Just click View/Print or Share next to any of your certificates.
02:27 If you'd like to see how close you are to completing other courses you have been watching.
02:32 Click Course History, and here you can see a progress bar next to each course.
02:37 As well as column telling you how much time remains to be watched in each course.
02:41 you can click the column headers if you'd like to sort your courses by progress, or
02:44 by remaining time. So keep watching videos at lynda.com and
02:47 start earning those certificates of completion.
02:50
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Keeping yourself logged in
00:01 By default, our system automatically logs you out of your lynda.com session after
00:04 four hours of inactivity. If you're finding it inconvenient to have
00:08 to log in again when you return to lynda.com, be sure to check stay logged in
00:11 the next time you login. With that option checked, you'll remain
00:16 continuously logged in when you use that computer and browser again to access lynda.com.
00:20 Although, be aware that if you don't access your account for two weeks you will
00:22 have to log in manually with your username and password again.
00:26 Also bear in mind that this feature is browser dependent, so if you access
00:28 lynda.com from two different computers or two different browsers on the same
00:31 computer, you will still have to log in again.
00:36 We also recommend against checking stay logged in if you share your computer with
00:39 others or if you're accessing your account from a public computer due to the risk of
00:42 someone else accessing your account information.
00:45 After accessing lynda.com from a public computer, or a computer that's not your
00:48 own, be sure to click the log out link.
00:50
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Logging in from multiple computers
00:01 Occasionally, when you log into your lynda.com account, you may see this
00:05 already logged in message. This simply means you were logged into
00:08 your account from another computer or browser recently and didn't log out.
00:11 For example, maybe you were watching a lynda.com video while at home.
00:14 And then an hour ago, when you try to log in from your work computer, you'll see
00:17 this message indicating that your account is still logged in on your home computer.
00:21 Just click Yes to log your account out of whichever other computer you were
00:23 previously logged into and to log yourself into your current computer.
00:28 You're always free to access your Lynda.com account from as many computers
00:30 as you like, but you can only access from one computer at a time.
00:33 To prevent this message from appearing in the future, just make sure you click Log
00:36 Out whenever you're done with your current session.
00:39
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4. Managing Your Account
Updating your member profile information
00:01 In this chapter, we'll look at the various options and setting that are available for
00:03 you to manage your lynda.com account. Pretty much everything you'll need in
00:07 regards to your account can be found under the my account menu.
00:10 Let's start by selecting my profile. On this page you can update your log in
00:15 information and your contact information. Just click any of the edit buttons to edit
00:19 that information. So for example, if you wanted to edit your
00:22 password, you could edit, enter your current password, and then enter a new
00:25 password noting that it has to be at least six characters with a letter and a number.
00:30 And then confirm that password and click save.
00:33 As long as your password conforms to the character requirements and you typed it
00:36 exactly the same both times, you won't run into any problems changing your password.
00:40 I'm just going to cancel that for now. This is also where you can change your username.
00:44 Although you probably won't want or need to do that as often as you might want to
00:47 change your password. But you can delete and type in a new
00:49 username and then enter your current password to change that name.
00:53 As long as the name you choose is not in use by another member, your log in name
00:55 will be changed. And again, I'll just cancel this.
00:58 Similarly, if you need to change your contact information, just click Edit next
01:02 to Contact Information. And then just change the appropriate fields.
01:06 And then click Save when you're done. And that's how you change your username,
01:10 password, or contact information for your account.
01:13
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Setting your news and email preferences
00:01 Also found under the My Account menu when you logged in is news and email options.
00:06 This is where you'll come if you need to change the email address associated with
00:09 any newsletters you opted to receive from us.
00:11 Just click edit to enter a new email address.
00:14 Again, note that this only changes your newsletter subscription email.
00:18 To change the email associated with your account with us, you'll have to go to my
00:22 profile and change the email address here. Let's go back to news and email options.
00:27 If you received newsletters from us at an alternate address, click manage a
00:31 different email address. Basically, whatever email address is
00:36 displayed under service and account notifications or you enter in the email
00:38 field here is the email address that will be effected by what you check or uncheck
00:41 under newsletter subscriptions. Let me just cancel that for a moment.
00:48 So, you're free select whichever newsletters you wish to receive or not
00:50 receive from lynda.com. You can roll over each newsletter to see a
00:53 description of its contents. Once you've made your choices, click Save.
00:58
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Registering an activation key or a gift certificate
00:01 To redeem a gift subscription to lynda.com put your web browser at lynda.com/redeemgift.
00:07 Then enter the e-mail address at which you received your gift subscription and type
00:09 in the activation key the e-mail message contained.
00:13 Once you click submit you'll be walked through the steps to complete your registration.
00:15 You can redeem gift subscriptions regardless of whether you're a new, or
00:18 existing lynda.com customer.
00:21
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Updating your billing information
00:01 If at any time, you need to change the billing information for your account.
00:04 Go to My Account > Account and Billing. Here you'll see the current details of
00:09 your account type and status. As well as the date you joined, and the
00:12 date your account expires. Below that is your current information.
00:16 Click Edit Change to make changes to the credit card we have on file.
00:21 As well as to change the billing address of the credit card.
00:24 When you're done, click Save to confirm your changes.
00:26
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Changing your membership plan
00:01 If you wish to upgrade your account to a different membership level, simply log in
00:05 to you account, then go to My Account > Account and Billing.
00:10 And here, you'll find a change membership plan change button.
00:13 On the page that follows, select the subscription type you'd like to switch to.
00:16 Then, click continue. If necessary enter or update your billing
00:23 and credit card information, then read the terms and conditions, agree to them and
00:27 then click submit. We will prorate any credit on your
00:31 existing account towards your upgrade.
00:33
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Canceling your membership plan
00:01 If you need to cancel your account at lynda.com, first log in, then go to My
00:04 Account > Account and Billing, and here click Cancel Membership.
00:11 If you wish to, select a reason for canceling, and if you have any feedback
00:15 you can type it into this field here. And then click yes, cancel my membership.
00:22 Your membership will be cancelled but you'll still have access to our library
00:24 until the end of your billing cycle. Your course history and bookmarks will
00:28 remain saved though. So when you're ready to reactivate your
00:30 account, just return to lynda.com and click the reactivate link.
00:34 Enter your username and password and then follow the instructions and you'll be able
00:37 to pick up where you last left off.
00:39
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Reactivating a previous membership
00:01 To reactivate an expired or previously canceled account, first go to Lynda.com,
00:04 and then click the Reactivate link at the top of the page.
00:10 On this screen, enter your previous username and password, and click Submit.
00:19 Then select the subscription type you would like to purchase, update your
00:22 billing information and credit card information, agree to the Terms and
00:25 Conditions, and then click Submit Order to process your order.
00:29
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5. Troubleshooting and Getting Help
Searching FAQs
00:01 If you ever run into any difficulties in playing our videos, or if you're
00:03 experiencing any other problems with our service or with your account, you can
00:06 start troubleshooting by going to the Support menu, and selecting Frequently
00:10 Asked Questions. This takes you to our searchable database
00:14 of common questions and their solutions. You can either type a search term into
00:17 this field, or choose a category from the Filter By menu to see a list of questions.
00:21 For example, I might choose Technical Help, which gives me a long list of FAQs.
00:29 But I can also narrow it down by selecting, say, Movie Playback Issues from
00:32 the subcategory menu. Which gives me fewer questions to look
00:37 through and then I can click any question to see the answer.
00:40
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Contacting client services and tech support
00:01 If you're experiencing a problem that you can't find a solution to by searching our
00:04 frequently asked questions. You can also email our customer service or
00:07 technical support team by going to Support > Contact us.
00:13 Just fill out this send us an email form. Begin by selecting the proper department
00:16 to make sure your question reaches the right support staff in a timely manner.
00:20 As you can see, our customer service team can help you with questions related to
00:24 activation keys, trials, discounts, billing receipts.
00:27 Cancelling your membership, your login and your password, creating a new membership,
00:31 or reactivating a new one. Online product purchases and returns, or other.
00:36 While our technical support team can help you with related to content of our courses.
00:40 The exercise files, questions related to playing back our movies on mobile devices.
00:45 Player questions, the performance of our site, other questions, playlists and the queue.
00:51 Once you selected the department and topic, just fill in the appropriate fields.
00:54 Note that the asterisk indicate required fields.
00:57 Because I'm already signed in, my contact information is already filled in for me.
01:00 If your question relates to a particular course you're watching, please do select
01:03 it's name from the course menu. And let us know which movie you're having
01:07 problems with. Your course history will appear in this
01:10 menu as long as you're signed in. Then enter a subject for your email and
01:15 type your question in this field below. Once you're ready, click Send to submit
01:19 your question. Customer service and technical support
01:21 questions are answered within two business days.
01:23 If you need more immediate help, you can also call us at the numbers listed here.
01:27 Note that our customer service hours are pacific standard time.
01:30
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How to request a course and training topic
00:01 If you've been browsing through our library but haven't found exactly what
00:04 you're looking for, maybe you feel like a particular course or subject is missing
00:07 from our library or if you would just love to see a certain software product covered
00:10 you can send us a course request. Just go to Support, Contact Us, and select
00:16 New Course Request from the Department menu.
00:20 Then just fill out the rest of the required fields, and let us know what
00:22 you'd like to see in our library. If the product or training you're looking
00:26 for already exists, and you just missed it, we'll direct you to the right place on
00:28 our site. But if you really have found a gap that
00:31 you think we need to fill, we'll add your suggestion to our list of potential and
00:33 future courses.
00:35
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Conclusion
Closing
00:01 I hope you've enjoyed these movies and that you'll be able to take advantage of
00:03 what you've learned here to make the most out of your subscription to lynda.com.
00:07 We will continue to update this course whenever changes and improvements are made
00:10 to our website. So, be sure to check back here
00:12 occasionally or whenever you notice new features have been added as you browse
00:15 around our site. Until then, I'm Garrick Chow.
00:18 Thanks for watching, and happy learning.
00:20
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