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Discovering Your Strengths
Petra Stefankova

Discovering Your Strengths

with Dave Crenshaw

 


Join author and business coach Dave Crenshaw as he demonstrates ways to discover what you're truly best at doing and how to leverage those strengths and abilities in your professional life. This course reveals how to uncover your strengths and talents, match them to job responsibilities, and develop a path to apply those strengths at work. Set yourself up for continued success with self-assessments and the ability to invest in yourself and make continual improvements as your career grows.

This course is one of a series of five Dave Crenshaw courses based on his Invaluable teaching methodology for professional development.
Topics include:
  • Identifying gifts, loves, and skills
  • Assessing personal performance
  • Applying your strengths and talents at work
  • Making continual improvements that impact your career

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author
Dave Crenshaw
subject
Business, Business Skills, Freelancing
level
Appropriate for all
duration
55m 40s
released
Jan 11, 2012
updated
Jan 03, 2013

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Introduction
Welcome
00:04Are you in the right career? Are you just meant to do what you're doing?
00:09Your answer to these questions, how well your strengths and abilities match your day-to-day
00:13work will have a big impact on your quality of life.
00:18In my book, Invaluable, I explored how to help individuals increase the value of their
00:23time and quality of work life, in other words, how to become invaluable.
00:29This course, Discovering Your Strengths, is part of a five-course series on helping you
00:34become invaluable and get the most from your career.
00:38In my coaching, the first factor in becoming invaluable is unlocking your abilities, which
00:44is essentially discovering your strengths, so you can harness them.
00:48The invaluable factor of ability is pretty simple, it represents how well you do what
00:54you do or how much value you actually provide to the company or the customers that you work with.
01:00When you started in your current position, you brought a certain skill level that allowed you to get the job.
01:07However, getting a job does not make you invaluable.
01:11You also need to increase your overall capacity to provide real tangible value when you work.
01:19In simple terms, ability is a measurement of how well you are exceeding your boss' or customer's expectations.
01:27While there are many ways to discover your strengths, this course will focus on the path
01:32of improvement that will give you the most benefit for the least effort.
01:36First, we are going to help you figure out what your talents are.
01:40We will take you through a process of understanding what you just naturally excel at doing.
01:46When you put your efforts into the things that you already do well, you will actually
01:51get greater benefit than wasting a lot of energy on the things that aren't your strengths.
01:56In fact, one of the characteristics of highly successful people is that they have learned
02:01to build on their strengths, not try to improve on their weaknesses.
02:06After we have helped you discover your talents, then we will work on matching the job responsibilities
02:12that you have or would like to have to those talents.
02:16In today's competitive market, it is important to continually improve and move forward.
02:22We will help you put together an action plan to do that.
02:26So, let's begin the process of discovering your strengths.
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Using the exercise files
00:00Throughout this course, I'll be asking you to fill out worksheets to better
00:03understand how well you're progressing on the path to becoming invaluable.
00:08These worksheets have been provided in the Exercise Files tab on the Course
00:12Details page for all lynda.com subscribers, or if you're watching this tutorial
00:18on a DVD-ROM, the exercise files have been included there.
00:22I suggest that you download these worksheets and print them out prior to
00:27watching the course.
00:28At various points throughout the course, I'll be asking you to pause the videos
00:32and fill out a worksheet.
00:34In order for you to get the most out of this training, I recommend you have
00:38these worksheets on hand.
00:40Now let's get started.
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1. Finding your Talents
Defining talent
00:00One of the wonderful things about living in today's world is that we have almost
00:04limitless opportunities.
00:06There are so many things that we can do, especially when it comes to our careers.
00:10Although some people have limited options, most of us have choices in how we
00:15spend our time and efforts in building our value.
00:19This great blessing can also be a curse though.
00:23While some people seem to know instinctively the best areas to focus their
00:27energy and attention, my experience is that most of us struggle with knowing
00:32what we really do best.
00:34As a result we spend a lot of time and energy jumping from career path to career path.
00:41Personally, it's something that I did for quite a while.
00:44I jumped from career to career to career for many years, until I finally
00:49understood who I was, and focused on my talents.
00:54When I use the word talent, I have a very specific definition.
00:58A talent, as I'm going to use it in this course, is made up of three things: gifts,
01:05plus love, plus skills.
01:08Your gifts are the things that you were born with that have come naturally to
01:12you from the beginning.
01:14These are usually areas where you do better than other people, or have always
01:19seemed effortless to you.
01:21Every person has at least one or two gifts, and some have many.
01:27The next is love, meaning something that you're passionate about doing.
01:32Some people have a great gift, but don't necessarily love that gift.
01:37They maybe really good at math, but they hate doing math.
01:42So the love part of a talent is considering what you enjoy doing with your time.
01:47When you work, does it seem like the time just flies by because you enjoy it,
01:52or is it a slow drag?
01:54And finally, skills.
01:56Skills represent the knowledge and capability that you've acquired over time.
02:01Skills can come from education, mentorship, or on the job training.
02:06When you combine gifts, plus love, plus skills, you have a talent.
02:14Take a moment, and think of one person you know who is highly talented; who is
02:20successful in their career.
02:22Most likely they have a natural gift for what they do, they love doing that
02:28work, and they have also worked hard and studied to improve their skills over time.
02:34This talent is a big part of what has enabled them to become invaluable.
02:41I'm going to walk you through the process of discovering your gifts, your loves,
02:46and the skills that you've acquired, and putting them all together so that you
02:51can focus on your talents.
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Identifying your gifts
00:00As I mentioned earlier, your talents are made up of three things:
00:04your gifts, your loves, and your skills.
00:07So, the first step to discovering your talents is to understand your gifts.
00:12Your gifts are the things that come naturally to you.
00:15They've always been there and are a part of your personality.
00:19Sometimes these gifts show up early in life, and sometimes they appear much later
00:23as a welcome surprise.
00:25Whatever your gifts are, we want to discover and understand them.
00:30Making your gifts stronger will give you the greatest amount of growth and
00:33benefit in the shortest amount of time.
00:36To make this process easy for you, I've created a simple worksheet that you can
00:41use to ask yourself a series of questions.
00:44Included with this worksheet is a 360-degree feedback form, where you can ask other
00:50people to give you their impressions about what your gifts are.
00:54In fact, their responses will probably reveal more than your own.
00:59People often have a hard time recognizing their own gifts.
01:03You've been living with them so long, you may have come to take them for granted,
01:07or just forget that you have them.
01:09First, you'll answer the series of questions on the worksheet, and then you'll
01:13have someone else respond to the questions.
01:17Let's talk about each of these questions briefly, starting with the questions
01:21you'll answer about yourself.
01:23With all of these questions, just write down the first thing that comes to mind.
01:29Writing your answers down will make it easier for you to remember, and you'll
01:33also have a physical record of this process.
01:37The first question is, what comes easily to you? This question is deliberately open ended.
01:44Think about the first thing that comes to mind. What's easy for you to do?
01:48And write that response down.
01:50Next is a question about when you were younger, under the age of 10 or so.
01:55When you were a child, what sort of things came easy to you then?
01:59Think about the things you just naturally took to as a child, and found
02:03yourself spending the most time doing, and which give you the greatest amount of enjoyment.
02:08Write down your answers.
02:10Next, what are the areas where you've received awards, won contests, or received public praise?
02:17This really is an outside validation of what your gifts are.
02:21It means some person or group of people recognized your gifts and rewarded you for them.
02:28Next, what are the areas where others have said, "I wish I could do that as well as you?"
02:33Of course, when you give the second part of the worksheet to someone else, they'll
02:38give their answer to this question, but for now, answer it from your perspective.
02:44What do other people tell you they wish they were as good at as you are?
02:49Finally, take some time for quiet introspection. Just ponder for 5 minutes.
02:55That means do nothing else but sit and think, and focus on this question:
03:01What are your natural gifts?
03:04Set a timer for yourself for 5 minutes and quietly think about that.
03:09After 5 minutes, write down your answer.
03:12Many people in today's society have become used to finding easy answers, but
03:16by taking just 5 minutes to yourself to sit quietly, you'll give yourself an
03:21opportunity to push past all the mental clutter and find the answer that may be less obvious.
03:28Finally, you'll see a section on your worksheet for other sources.
03:33This means there are other great resources out there that you can use to discover your gifts.
03:38There are many books, online aptitude tests, and more that are available.
03:44Perhaps you've taken such assessments before.
03:47If you have, think about your results, and write them down on your worksheet.
03:52After you've filled in your answers, and after at least one other person has
03:56completed their worksheet about you, we're ready to move to the other column.
04:01This column is where you indicate that someone other than you also mentioned the
04:06same gift in their worksheet.
04:08For instance, if I said that I received awards for public speaking, and someone
04:13else mentioned my awards for public speaking when they completed the 360-degree
04:18worksheet, then I'm going to put a check mark there.
04:22What that means is that both you and someone else agree that it's a gift.
04:27After you've answered the questions and someone else has provided their
04:31feedback, you'll complete the Multiple mentions section at the bottom.
04:36Here is where you'll list things that appear multiple times.
04:40If you only mention speaking once, for example, then you probably wouldn't list that there.
04:46But if more than one person said that you're great at getting deals done, or
04:51making sales, then you might list making sales in that first bullet.
04:57Now it's time for you to complete this worksheet and give the second worksheet
05:01to at least one other person.
05:04After you do this, you'll come away with a greater understanding of what your gifts are.
05:09This understanding will help you along the path toward discovering your talents and increasing your ability.
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Discovering your loves
00:00Perhaps you've heard the old saying, do what you love and the money will follow.
00:04It's a nice thought that if you work on something that you're passionate
00:08about, then money is just naturally going to flow to you and give you a blissful career.
00:13There is a strong element of truth to this statement.
00:17However, the reality is that many people have a very difficult time making
00:21a living doing what they love.
00:23Sometimes they lack the physical gifts necessary for a successful career.
00:27For instance, many people love sports but lack the athleticism, size, and
00:33coordination to succeed professionally.
00:36Sometimes it's because they love doing something in a market that's
00:39oversaturated with other people who also love to do it.
00:43For instance, I love music, yet there are millions of other musicians in the world.
00:48Love alone is not enough to guarantee successful career; however, it is a critical element.
00:56Many people choose a career solely in the pursuit of money.
01:01Yet, because they do not love that career, they end up being frustrated in
01:04their job, being less successful overall, and may perhaps quit or change careers over time.
01:10Perhaps a better rephrasing of the original statement is:
01:14do what you love, and it's more likely that money will follow, but you still need talent.
01:20When you love what you do, you're willing to endure the moments of work that you dislike.
01:27For instance, I love the opportunity to teach and train you just as I'm doing now,
01:33but I dislike the editing process that it takes to prepare for the camera.
01:38Yet, because I love what I do so much, I'm willing to put up with that small
01:42annoyance in pursuit of the greater goal.
01:45In short, doing what you love gives you longevity, endurance, and persistence.
01:52We've provided a worksheet to make it easier for you to discover what it is that you love.
01:57No matter how clear you may feel about this in your mind, I suggest you complete
02:02this worksheet, because it will strengthen your commitment.
02:05The first question is, what part of your current job do you love the most?
02:11Every job has things that people like to do and things they don't like to do.
02:16List the things you like to do here.
02:19The second question is, if money were no object, what would you do for a career?
02:25This assumes that retirement isn't an option.
02:29Imagine that you did need to work for the rest of your life, but that you didn't
02:33need to worry about paying the bills. What kind of work would you most enjoy doing?
02:40The next question is, which work activities do you get lost in?
02:45There are probably some things you do at work that cause you to be absorbed
02:50day in and day out in the work process. Maybe you work late doing something simply
02:55because you love it, and people have to tell you to stop.
02:58You may want to ask someone else for their perspective on this.
03:02If you have any activities like that, list them here.
03:06Next, list your hobbies, whether it's collecting stamps, or fishing, whatever it is, list it here.
03:13This hobbies question preps you for the next more-vital question.
03:18What are some elements of those hobbies that are applicable to the workplace?
03:24Perhaps I can find a strong career equivalent of collecting stamps.
03:28For instance, attention to detail, categorization, valuation, all those things
03:35have very strong equivalents in the workplace.
03:39So consider aspects of your hobbies that you may love doing that can be useful in your career.
03:46The last question just gives you a moment to reflect.
03:49Pause quietly and ponder for 5 minutes, focusing on only one question:
03:55What kind of work do you love the most?
03:59Allow your mind to reflect back on all the different work you've done since your first memory.
04:05Which kind of work did you most enjoy? Use a timer if necessary.
04:10After 5 minutes, write down the answer that you've come up with.
04:15Once you've gone through all those questions, there is a Multiple mentions
04:20section at the bottom of the worksheet.
04:22Review your worksheet looking for patterns, anything you've mentioned more than once.
04:28If you've mentioned more than once that you enjoy working with or talking to people, then list that.
04:34List everything you see multiple times up to the top five in that bottom section.
04:40We'll use this later when we put your gifts, loves, and skills together to discover your talents.
04:47Remember, if you do what you love, it's more likely that money will follow,
04:53but you still need talent.
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Recognizing your skills
00:00Now that you've discovered your natural gifts and realized what you love to do,
00:04it's time to consider your skills, what you've been trained to do.
00:09We are educated throughout our lives to improve our skills, and that education
00:13can come from a variety of sources.
00:15While school provides some great skills training, it's not the only source.
00:19From our family members, to friends, and mentors, the people around us also provide skills training.
00:26Every job that you've had has given you some on-the-job training, and your
00:30employer may have provided other learning opportunities as well.
00:34We want to consider every source of education when we're looking at your skills.
00:40To help you discover your skills, I've created a simple worksheet that you can download and complete.
00:46The first question is, what did you focus on in your education?
00:51If you went to college, what was your major? What was you minor? If you
00:54attended a trade school, what trade did you learn?
00:57This plays a big part in the development of your skills,
01:01so let's list those here.
01:03Next, what careers were you exposed to growing up?
01:08You may have heard your parents talking shop when you were younger.
01:11When you spend time around someone else's place of work, or you hear
01:16conversations around the dinner table, it naturally influences your skills.
01:21For instance, my father was in radio, and my mom was an educator.
01:26You can see the combination of those influences in how I'm training you right now.
01:31Who have your mentors been?
01:33These are the people who had a profound influence in your life.
01:38You look up to them, either inside or outside of the workplace.
01:42What did they do for a career?
01:44Mentors can have a significant impact on your skills, perception, and
01:49understanding, because you look to them as an example.
01:52So list a few of these mentors, and what careers they've had, and it's very
01:57likely you've picked up some skills from them. What positions have you held in the past?
02:03List all the jobs that you've had, and I'm pretty sure you've learned some skills from those positions.
02:10What do you study or read about in your spare time?
02:14Think about the magazines you subscribe to, the books you enjoy, the blogs you visit,
02:19or even the podcasts you listen to.
02:21All of these things have an impact on your skills over time.
02:26And finally, what additional training have you received?
02:30For instance, maybe your work paid for you to attend some seminars, or perhaps
02:35you have gained other skills doing volunteer work, or in community roles that you've filled.
02:41After you've answered these questions, complete the Multiple mentions section.
02:46Here you will list anything you've mentioned more than once, up to the top five mentions.
02:52You'll use this information in discovering your talents.
02:56Later, we will talk about how you can improve your skill set.
03:00This exercise is a starting point to understand what you've already learned
03:05so that you can discover your talents.
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Discovering your talents
00:00We've talked about the three aspects of your talents: gifts, loves, and skills.
00:05Your gifts are the natural abilities that you were born with.
00:09Your loves are the things that you are most excited about in your work.
00:13And your skills are the knowledge and education that you've acquired over time.
00:18Now it's time for us to put these all together and discover your true talents.
00:23We will be building on the work that you've done in the previous three videos,
00:28so if you haven't done that yet, I recommend you go back and complete those
00:31videos before moving forward.
00:33We have provided a simple worksheet that you can download.
00:37You will notice three columns: Gifts Mentions, Love Mentions, and Skills Mentions.
00:43When you completed the earlier worksheets, you found gifts, loves, and skills
00:49that you mentioned multiple times.
00:52These things have great significance in your life.
00:55Take a moment and enter all of the gifts, loves, and skills that you mentioned
01:00multiple times in the new worksheet. Your worksheet should look something like this.
01:06Next, look for common threads between the three columns.
01:10If I list that I'm good at selling as a gift, and I love closing sales, and that
01:16I've had extensive sales training, then I'm going to circle each of these,
01:21and draw a line connecting them.
01:23This is a very likely indicator that I have a talent in sales,
01:27so I would list sales under I believe my talents are.
01:32You may see phrases that are related to each other but not exactly the same.
01:37Use your best judgment to connect those.
01:40For example, you may mention that one of your gifts is public speaking, and in the
01:45loves and skills, you mentioned teaching people.
01:48Those are closely related enough that you might want to circle those three, and
01:54draw a line connecting them, and list teaching people as one of your talents.
01:59Notice that there's only room for three talents on this worksheet.
02:03This is a deliberate choice, as you want to focus on spending your time working in your top talents.
02:12If you've identified more talents in this exercise, choose only the top three.
02:18It's also fine if you've identified only one, because it allows you to be even
02:23more focused on that one talent.
02:26Remember, people who are most successful in their careers are the ones who have
02:32naturally spent the majority of their time, training, and effort in their talent.
02:38As we move forward, we will show you how to match your talents with the work
02:42you're doing right now.
02:44Then you'll create a course of self- study so you can continually improve your
02:49talents until you become invaluable.
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2. Responsibilities
Uncovering your responsibilities
00:00If you want to improve and enhance your ability, it's important to understand the
00:05responsibilities your job requires.
00:07If you are not employed at the moment, you can still learn from this video to
00:11help you prepare for your next position. Ability and responsibilities go hand in hand.
00:17You use your abilities to fulfill the responsibilities your employer expects.
00:22Think of it like ordering a pizza.
00:24If the pizza arrives and the toppings are missing, or if toppings are
00:29included that you didn't ask for, you are going to be a little surprised and probably upset.
00:35It's the same with your employer or customers.
00:38They have a list of responsibilities, either written or in their head, for you to do.
00:44If you're going to deliver what they expect, it's critical to understand those
00:49responsibilities as clearly as possible.
00:53How do we discover those expectations so we know what the job responsibilities are?
00:58There are three sources where we can get this information. The first is the
01:03job description, which is a documented list of all the things you're expected to do in your position.
01:11If your employer hasn't already provided something like that, you might ask
01:15them if they'd be willing to create a written job description to help you perform better.
01:21A second source for discovering your job responsibilities is to ask your employer directly.
01:27I suggest you do this even if there is a written job description.
01:31This way you can verify that the written document matches the unwritten expectations.
01:38Employees are often expected to do things that aren't written anywhere.
01:43These assumed responsibilities have been passed down verbally from work generation to work generation.
01:50Without a written document, responsibilities can be forgotten over time.
01:56The third source of information about your responsibilities takes a little more
02:00work, but it's well worth it.
02:02It requires tracking what you're actually doing in your workday.
02:07This may not seem exciting, but it yields incredible benefits.
02:11We've provided a worksheet that you can download to track your work responsibilities.
02:17Usually one sheet per day is enough,
02:20but feel free to make as many copies as you need.
02:24The worksheet is simple.
02:26Whenever you start an activity, such as making calls to current customers, note
02:31the time you start, and what activity you're doing.
02:35Now look for a match between your written or verbal job responsibilities and the
02:41activity you're doing and put a yes or no in the Match column.
02:47If calling current customers is a responsibility in your job description, then put a Y for yes.
02:54But what if you've been asked to organize a department meeting, and that activity
02:59doesn't match the job description. In this case, you will put an N there for no.
03:05Through this process, you'll start to uncover hidden job responsibilities.
03:10These are the things that you are doing which may not actually be your responsibility.
03:16Being clear about your responsibilities lets you focus on improving the
03:21abilities that will help you do a better job. This exercise will help give you that clarity.
03:27After tracking your progress for 2 weeks, take the list of all the Nos
03:33to your manager, and ask something like, do you want me to add these to my
03:38job description, or is there someone in a different position that should be doing these?
03:44Clarifying with your manager after completing the worksheet will help you both
03:49be even more clear about your responsibilities.
03:52By going through this process, you'll get a better understanding of what your
03:57company expects from you, and you'll learn the areas where you can improve your ability.
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Matching your talents to your responsibilities
00:00When you spend your time at work in your talents, you become very valuable to
00:05your employer, and you find greater job satisfaction, which leads to increased value per hour.
00:11Now we'll see just how aligned your current job is with your talents.
00:16In the previous video, I provided three resources for discovering your job responsibilities.
00:23The written job description, by asking your employer, and tracking your work activities over time.
00:30Now you can list those responsibilities on the Confirmed Responsibilities
00:35worksheet we have provided for you.
00:37Also, if you completed the Talents worksheet, you'll have a list of one to three talents.
00:43List those at the top of this worksheet.
00:46Now review your list of responsibilities and put a check mark in the Talent
00:51column for any activity that matches one of your talents.
00:55For instance, I've listed that I'm doing bookkeeping, and one of my talents is
01:01working with numbers, so I am going to put a check mark in the Talent column.
01:06Continue doing this for all the responsibilities that you've listed.
01:10At the end of this simple exercise, you'll begin to see how much your current
01:14job is aligned with your talents.
01:17In an ideal situation, you would have check marks on every responsibility,
01:22meaning that everything you do is aligned with your talents.
01:25However, it's likely that there will be areas where your responsibilities are not talents for you.
01:31I will talk about how to deal with that in the next video.
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Changing responsibilities
00:00What if many of your job responsibilities don't match your natural talents, or you've
00:05discovered through the previous exercises that you spend most of your time working on
00:09things that you're not good at, or don't enjoy doing?
00:13While a few people hold jobs that are a perfect match for their talents, most find that their
00:19job description doesn't match their talents to some degree.
00:23The good news is that you have control of this situation and your job satisfaction.
00:28The best approach to matching your talents and responsibilities is to look for opportunities
00:34with the company you're in right now.
00:38The more you understand your business, the more valuable you become.
00:43If you were to move to a new business, you would lose momentum and become less savvy.
00:49The transition time of moving from one company to another is very costly.
00:55Instead, you can work toward a job description that better matches your talents.
01:00I will take you through a multi-question process to discover how to do this for yourself.
01:06The first question is, are you willing to make a change?
01:11If you're completely satisfied with your career, you may not find it necessary to make any changes.
01:17If this is the case, then simply make a commitment that you're going to do your best in your current position.
01:24If, however, you want to improve your value per hour and your job satisfaction, then now
01:29is the time to commit to make whatever changes it takes to do so.
01:35The second question is very important. Is your employer flexible?
01:40Generally speaking, the larger and more established your company, the less flexible they are going to be.
01:47From their perspective, they have a job to fill, and either you're fit for it, or you're not.
01:52In a small to medium-size business, or one that's growing very quickly, there is usually
01:58a higher degree of flexibility.
02:00There may be an opportunity to move to a different position or even change your current job description.
02:08Understanding your employer's flexibility is the first step toward aligning your job with your talents.
02:14If your employer is willing to change your responsibilities, this is the most direct
02:19approach to making a change.
02:21The third question asks, is there a position within the business that better matches your talents?
02:29Staying with your current company is ideal because you will already understand the company
02:33culture and the way they operate.
02:35For instance, if I'm currently in a sales position, but I understand that my talents
02:40are better suited toward marketing, then I may research open positions in marketing and
02:47what I can do to move into a marketing role.
02:51If you identify a position that's a better match for your skill set, then ask yourself,
02:56what's the next step toward moving into that position?
03:01If you have a good supportive relationship with your manager, you might tell them you
03:06think you'd be better suited for a different position and ask what steps they would recommend to make a transition.
03:14The final question is, if you can't find a position within your business that suits your
03:19talents, what position or career outside of your current company would be a better fit?
03:26Nobody benefits when an employee is in a position they don't enjoy or doesn't match their skill set.
03:33Businesses are more successful when their people are highly talented and well suited for their positions.
03:41Employees are more motivated and productive when they're in positions that match their talent.
03:46In short, what I'm recommending is that you don't try to change yourself to match the position.
03:54Instead, change the position to match you. Be patient with this process.
03:59The exploration of whether you're in the right position can sometimes take weeks or even
04:05months, but if you're willing to do the work to understand your talents, and do what's
04:10needed to be in the right position, your career satisfaction will improve dramatically.
04:15
Collapse this transcript
Assessing your performance
00:00An important part of improving your ability is continually assessing your job performance.
00:05This process is simple, and we've given you a worksheet to make it even easier.
00:09You are simply going to list the job responsibilities you discovered through the previous exercises.
00:15Then you'll rate yourself in one of three columns: Below expectations,
00:20or Poor performance, At expectations, or Good performance, or Above expectations, which is Invaluable performance.
00:29Suppose one of my job responsibilities is to meet one on one with my employees.
00:34I realize that I've been meeting occasionally with them but not on a regular
00:38basis, and the meetings are not as productive as they should be.
00:42In this case, I might rate my performance as poor in that category.
00:47If another job responsibility is communicating regularly with my best customers,
00:52and if I go above and beyond by providing valuable industry information,
00:56for instance, then I'm going to check the Above expectation's column.
01:01Your task is to assess your performance for every responsibility on your list.
01:07It's important to be honest about those areas where you're performing below
01:10expectations and realize that everyone has one or more of these areas.
01:16This self-assessment is a critical step toward improvement.
01:20You'll notice a section at the bottom for one action. After assessing yourself,
01:26stop and consider for a moment, what's one thing that you can do to improve in
01:31one of those areas? What's one step you're willing to take to move forward?
01:36When you've identified the action, write it down, and decide the next step you're
01:41going to perform, and make a commitment to when you will do it.
01:45For more information on how to process each action item, see my Time Management Fundamentals course.
01:52This initial self-assessment is the benchmark.
01:56It lets you know where you are right now, and your greatest opportunities
02:01to improve ability in the future.
Collapse this transcript
Understanding the employee manager relationship
00:00In order to improve your ability, it's important to understand opportunities for
00:04growth that exist in an employee-manager relationship.
00:08This video applies to you, regardless of your position in the company, whether
00:12you're the CEO, a middle manager, or a front-line employee.
00:16Managers have a special opportunity to help their employees improve their ability.
00:21While accountability is certainly part of a leader's role, the most important
00:25part is to be a resource to help their employees succeed.
00:30A leader's job is to serve others, both through holding people accountable, and
00:35helping them get the best results possible.
00:38If you're an employee, I encourage you to cultivate a positive relationship with your manager.
00:44Ask them to continually assess your ability, to give you training to improve
00:49that ability, and to provide any resources that will help you succeed.
00:54I suggest asking your manager to complete the performance assessment worksheet,
00:59like the one you completed earlier, to assess whether you are performing below
01:03expectation, at expectation, or above expectation.
01:07Many people considered the standard performance review to be enough of an assessment.
01:13While regular review is important and helpful, you can take the initiative and
01:18assess yourself well in advance to be sure that your standard review ratings
01:24are above expectation.
01:26If you're a manager, I suggest that you also complete the performance assessment
01:30with your employees.
01:32Come from the perspective of management through service, with the attitude that
01:37your job is to help them succeed.
01:39If your employees are happy in their jobs, and improve every day, you all succeed.
01:45It may help to think of yourself as a coach.
01:48As a business coach, my perspective is to do what it takes to help my clients
01:52get the results that they want in their lives.
01:55My clients are open with me, and willing to share their successes, and admit their
02:00shortcomings, because they know I'm here to help them succeed.
02:04As a manager, you can fill that role.
02:07Consider regular one-to-one meetings with each employee as another opportunity
02:12to help your employees succeed.
02:14These meetings allow you to provide regular development training on a consistent
02:19basis so your employees can improve their ability.
02:23The relationship between an employee and manager is critical to long term
02:27success, not only for the company, but also for each person as an individual.
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3. Self-Improvement
Investing in yourself
00:00If you want to increase your value per hour, and be more successful in your
00:04career, how much time are you willing to invest outside of work hours to
00:10improve your ability?
00:12It's common for employees to feel that they should only work the hours for which
00:17they're getting paid.
00:18It's certainly important to do your job, but you also want to invest in your
00:23career by regularly improving your skills outside of your day to day job duties.
00:30This will enhance your ability, increasing your value per hour, and your job security.
00:36You can make this investment in yourself by following a simple five step process.
00:42The first step is to determine the time investment you are willing to make,
00:47whether its one hour a week, or more, make a decision on the amount of time
00:51you're willing to spend improving your ability.
00:54Then budget that time by scheduling blocks of time in your calendar.
00:59Call it your ability investment, or some other descriptive title.
01:03Scheduling time in advance in your calendar will make it easier for you to
01:09stick to your commitment.
01:11The second step is to choose an area of study.
01:14If you've completed the previous videos, you have gone through an exercise to
01:18identify your talents and job responsibilities.
01:22Now pick the areas that you are going to focus on,
01:26let's say, for the next month. The best choice will be related to your top
01:31talents; those one, two, or three things you do best.
01:35Spend extra time to improve those talents in a way that benefits both you, and the company.
01:41The third step is to gather your materials for the course that you are
01:46creating for yourself.
01:48You're going to find your own textbooks and other materials to improve the
01:51ability you selected.
01:53If I'm trying to improve my ability with computers, I might choose books or
01:58magazines about computers, or I might decide to enroll in online courses on
02:04particular technologies.
02:06You can pool resources not only from books, and magazines, but also Web sites,
02:11blogs, and community classes.
02:14Step four is to commit to a deliverable. Tell a friend, a mentor, a coworker, or
02:21ideally your manager about this ability investment that you're making.
02:25Let them know that you're going to deliver an assignment to them to demonstrate
02:30what you've learned.
02:32Commit to a specific date, and ask them to put that date in their calendar to
02:36hold you accountable.
02:38This will strengthen your commitment, and allow the other person to play a
02:42supportive role for you.
02:44By being involved from the outset, they will want to support you, and give you
02:48whatever resources they can to help you succeed.
02:51And the fifth step is to work the schedule that you created.
02:56At the scheduled time you have set for yourself, stop whatever you're doing, and
03:00focus on that ability improvement.
03:03Make sure it doesn't get in the way of your normal job responsibilities, but
03:07takes place outside of the work schedule as an investment in yourself.
03:13As you follow your training schedule, and create deliverable projects to your
03:17accountability partner, you'll see that your talents grow, and you will progress
03:22steadily toward becoming invaluable.
Collapse this transcript
Making continual improvements (The Invaluable Cycle)
00:00Through years of coaching executives and employees, I've developed
00:03a philosophy of improvement that applies to the business as well as the individuals involved.
00:09It's a great framework for helping you understand how you can improve consistently over time,
00:15and it's also a great tool for self-assessment.
00:18I call this the invaluable cycle, and it has three parts.
00:23Think of it like a triangle, and the three parts can be represented by
00:27the acronym SAM. The letters S-A-M stand for systems, accountability, and motivation.
00:35Look at anyone trying to succeed in what they do, and you'll see the invaluable cycle, or SAM, in action.
00:43By systems, we mean a process or pattern of performance.
00:47In basketball, for example, there are systems that a player needs to learn in
00:52order to improve. A way of passing the ball, a way of making plays, a specific
00:57role based on positions on the court; all of these things are part of a system.
01:03If the system is documented, it's easier to understand it and make improvements to it.
01:09The second part of the invaluable cycle is accountability.
01:13Accountability is personal training and follow-up provided to you by someone else.
01:21In my basketball example, accountability is represented by the coach.
01:25The coach is the person who watches what the athlete is doing and assesses the player's performance.
01:31Just as any good athlete needs a coach to help them improve consistently, you
01:37can benefit from someone to help you improve consistently and meet the commitments you've made.
01:43Your manager is the easiest person to turn to, as it is their job to help provide that accountability.
01:50Others can also provide accountability as long as they're qualified to
01:55provide you with ongoing development and feedback, and they're consistent in their follow-up.
02:01The third part of the invaluable cycle is motivation.
02:05Motivation, to me, is not a let's get excited speech that gets you energized.
02:10Motivation is the reason that you carry within yourself that drives you to want to succeed.
02:18In the basketball example, motivation is the desire that each person on the team
02:23has to win the championship, or to be the best they can be.
02:28Think about where you want to be in 5 years from now.
02:32That answer is your motivation. If you're in a manager role,
02:37seek to understand the motivation of each person on your team.
02:41When you can help connect what someone wants with what they're doing, it will
02:46keep them moving forward.
02:48How can you use the invaluable cycle to assess your ability?
02:53We provided a quick and easy Invaluable assessment worksheet to help you do this.
02:58You'll simply assign a rating from zero to ten to each of the components: systems, accountability, and motivation.
03:05A zero in systems would mean I have no idea what I'm doing or how to do it, while a ten
03:12would mean I perfectly understand the systems that relate to my position and follow them consistently.
03:19Next, you'll assess accountability. Zero here would mean I have no accountability to
03:25anyone else, and a ten would mean I have a great relationship with a mentor who is holding me accountable.
03:33Finally, you will rank motivation. Zero means I see no connection between the job I
03:39have right now and what I want in the future, and a ten would mean I see a clear
03:44connection between my current job and what I want in the future, and this
03:48knowledge pushes me forward every day.
03:52After you've assessed yourself in each of those three areas, you'll have an idea
03:56of where you can improve.
03:58Choose one action you can take to improve in one of those three areas.
04:03Use this simple tool on an ongoing basis.
04:06Schedule a time to, once per month, do a quick assessment, just like we did here.
04:12Rate yourself from zero to ten on systems, accountability, and motivation, and then
04:17choose one action you can take to move forward.
04:21The SAM cycle will help you get in the habit of continual improvement in making yourself invaluable.
Collapse this transcript
Understanding the leapfrog method
00:00In a previous video, you completed an assessment by rating your performance on
00:05each of your job responsibilities.
00:07You'll need that worksheet again for what we are about to do.
00:11If you ever played the game leapfrog as a child, you'll know that the rules are
00:15very simple: someone in front of you crouches down, and you jump over them.
00:19When making improvements to ability, we want to do the same.
00:24We want to jump over being just good, and get to invaluable.
00:29Let's say I've discovered that I need to do a better job of meeting deadlines.
00:33I don't just want to meet expectations;
00:37I want to leapfrog right to exceeding expectations, such as getting
00:42assignments in early.
00:44This is a clever but simple way to get the greatest benefit as quickly as possible.
00:49We will do this by following a simple four step process.
00:53The first step is to identify an area that you want to improve.
00:57Review your list of job responsibilities, and identify the ones where you're
01:02performing below expectations.
01:05Now choose one of those areas to improve.
01:09The next step is to ask yourself, what would I need to do to perform above
01:15expectations in this area?
01:17Let's say I rated my performance below expectations in communicating with my
01:22coworkers. What will it take to perform above expectations?
01:27Perhaps I need to be more consistent; scheduling regular meetings, being more
01:31clear in my instructions, and immediately notifying them whenever there's a
01:36delay in the project.
01:38Answer this question for each area you rated your performance as
01:42below expectations.
01:44The third step is to identify which area of the invaluable cycle -- systems,
01:50accountability, or motivation -- will help you perform above expectations?
01:56To continue our example, if I'm not communicating well with my coworkers, is it
02:01my lack of a system that's causing that? Is it my lack of accountability to
02:06someone else? Or is it a lack of motivation or desire on my part to communicate?
02:12Let's say that I've identified an accountability issue; that I don't have someone
02:17to report to about how well I am communicating with my coworkers.
02:21This leads us to step four, which is answering the question, what is my next step?
02:27In my example, my next step is to talk to my manager, and commit to reporting
02:32weekly on what I'm doing to communicate with my coworkers.
02:37Now I've used the invaluable cycle to begin leapfrogging over performing just
02:43at expectations to performing above expectations.
02:47Now it's your turn to practice.
02:50Identify an area that you want to improve.
02:53Ask yourself, what would I need to do to perform above expectations in this area?
02:59Identify which area of the systems, accountability, and motivation cycle
03:04will help you perform above expectations, and identify your next action step for improvement.
03:12Use the leapfrog method of improvement regularly, and you'll see continual
03:17progress in enhancing your ability.
Collapse this transcript
Improving your performance with self assessment
00:00There's a saying that has been attributed to many authors, and I've found it to be true.
00:04When performance is measured, performance improves,
00:08and when it's measured and reported back, performance improves significantly.
00:14Establishing a system of reporting and measuring will help you to increase your ability consistently over time.
00:21I've already given you one way to measure your performance by using the
00:25invaluable cycle of systems, accountability, and motivation.
00:29We also want to measure how well you're performing in each of your abilities.
00:34We've provided a worksheet called your Monthly ability chart.
00:38It includes a space for the date.
00:40I'd recommend that you do this monthly to track your results over time.
00:45Next, you'll see spaces for rating yourself in general on a scale of zero to ten in
00:51each of the areas of systems, accountability, and motivation.
00:54If you need a refresher on these areas, go back and review the video about the Invaluable Cycle.
01:00Next, you'll see rows to measure your performance for five abilities.
01:06I'd limited your measurement to just the five most important areas, which will
01:11keep the process simple and easy to follow. Now, what abilities should we be measuring?
01:18You can measure anything related to your talents or your job responsibilities.
01:22If you need help deciding what to measure, start with your talents, which are
01:27those one, two, or three things that you identified during the talent discovery process.
01:33Then fill in the remaining spaces with a few job responsibilities that you feel are most important.
01:40In the Target column, you'll put the number that you're striving for.
01:45Now, how do we measure this?
01:46Some things are quantifiable; they're very easy to measure.
01:49For instance, if one of my areas is sales, my target simply is my sales numbers for the month.
01:56But what if I chose teaching as one of my performance areas?
02:00I'm going to have to quantify the unquantifiable.
02:03You will measure this like we did systems, accountability, and motivation: by
02:07assigning a rating on a scale of zero to ten.
02:11A zero would be nonperformance, five would be average, and ten would be outstanding, invaluable performance.
02:18Since we want to perform at the absolute best, that target will always be ten.
02:24The remaining columns are fairly straightforward. In the last month column,
02:28just recopy the number you put in the previous month's spreadsheet.
02:33Of course, the first time you're using the worksheet, you will just leave it blank.
02:38In the This Month column, you'll put your rating for the current month.
02:43Finally, in the column called Change, you'll want to subtract this month's
02:48rating from last month's, and this number reflects how your performance has changed.
02:54The value of measuring your progress comes in the pattern.
02:58We want to see a trend that is upward over time.
03:02Occasionally, there will be dips where you don't do as well as the previous
03:05month, but overall, if we see the ratings rise over time, then we're going to see improved performance.
03:13Now, what about the second part of that quote I started with: when performance is
03:18measured and reported, performance improves significantly?
03:22How can we report about this?
03:25I recommend submitting this report to someone on a monthly basis.
03:29It could be your manager or someone else.
03:32It doesn't matter, as long as you tell them you're going to send this report to
03:37them monthly because you want feedback and accountability.
03:42In the section that says This Month I will focus on,
03:46you'll choose one area of systems, accountability, or motivation that you're
03:51going to improve that month.
03:53Whatever area you choose, create an action item for yourself.
03:58For example, if you stated that you were going to improve your bookkeeping
04:02ability that month, you would write down the next step, which might be Read an
04:07article about advanced bookkeeping techniques.
04:10Next, you'll want to process it, meaning you're going to decide what you're
04:14going to do with it, when you're going to do it, and how it will be done.
04:18If you want to learn more about how to process, please see my Time Management Fundamentals course on lynda.com.
04:25By following this system of self- assessment on a monthly basis, you'll make
04:30it much more likely that your ability improves over time, and in turn your market value increases.
Collapse this transcript
Improving your ability with technology
00:00Technology can play a special role in improving your ability, and marketplace value.
00:06Consider the phone that you're using today, compared to the one that you used as
00:11recently as 10 years ago.
00:13The increased power and sophistication is staggering.
00:17Without a commitment to regularly improve your technological skills, it's
00:22easy to fall behind.
00:23While most of the principles I teach you focus on your strengths and your talents,
00:29you'll also want to spend some time regularly getting familiar with the latest
00:34improvements available in technology.
00:37My first suggestion is simply, when using a new technology tool, read the manual.
00:44Even the most technologically savvy people can learn lots of tips and tricks
00:51just by taking a few moments to skim through the documentation.
00:55Another easy and powerful source for information about technology is right here at lynda.com.
01:02Create a schedule for yourself to review a new course on a regular basis.
01:08Take advantage of the subscription you already have by learning from the experts,
01:13so you can improve your ability in the software and technology tools that you use everyday.
01:20Finally, I recommend that you subscribe to a least one source that updates you
01:25regularly on technology.
01:27Choose an outlet that speaks your language.
01:30If you're enthusiastic about technology, subscribe to a magazine or a blog that
01:36goes in greater depth.
01:38If you're not as technologically savvy, choose a magazine or a blog that's
01:42directed toward the beginner or casual user.
01:46In short, budget an hour or two per month in staying on top of technology.
01:52This small time investment can pay big dividends for you in the workplace.
Collapse this transcript
Conclusion
Final thoughts
00:00The principles you've learned are: first, focus as much of your effort as possible on
00:06using the talents that you have.
00:08Your talents are made up of the gifts you were born with, what you love to do, and the
00:13skills that you've acquired over time.
00:15Once you've identified your talents, try to focus your job responsibilities as much as
00:20possible on those talents, and if necessary, make a transition so that you can utilize those talents more.
00:28Also, work to build a positive relationship with your manager and those that you manage
00:34so that you can support each other in becoming more valuable.
00:38Finally, establish a system of self-improvement and self-assessment, so you can continually
00:44improve your ability month after month.
00:48Do these things and live these principles, and you'll find it easier to steadily walk
00:53the path toward becoming invaluable.
00:56
Collapse this transcript


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