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If you're experiencing a problem that you can't find a solution to by searching our frequently asked questions, you can also email our customer service ,or technical support teams, by clicking the Support link at the bottom of any page, and then clicking Contact Us. Just fill out this send us an email form. Begin by selecting the proper department, to make sure your question reaches the right support staff in a timely manner. As you can see, our customer service team can help you with questions related to activation keys, billing receipts, login and passwords, and our technical support team can help you with questions related to the content of our courses, the exercise files, questions related to playing back our movies on mobile devices and so on.
Once you've selected the department and topic, just fill in the appropriate fields. Note that an asterisk indicates a required field. Because I'm currently signed in, my contact information is already filled in for me. If your question relates to a particular course you're watching, please do select its name from this course menu, and let us know which movie you're having problems with. Your course history will appear in this menu as long as you're signed in. Then, enter a subject for your email, and then type your question in this field below. Once you're ready, click send to submit your question. Customer service and technical support questions are answered within two business days. If you need more immediate help, you can also call us at the numbers listed here.
Note that our customer service hours are Pacific Standard Time.
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Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.
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