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Explore a wide range of business skills from project management and negotiation to leadership skills and online marketing strategy. Our professional development tutorials can help you learn SEO, spreadsheets, word processing, and more.
Neil Webb
Learning Guide. Man and woman start a business.

Guide to Starting a Business

This collection of short videos, articles and checklists by lynda.com authors is designed to be a “starter kit” covering the key questions you’ll need to answer as you design an effective business plan.

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Jeff Toister  
4 Business courses · 85 video tutorials
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  • view course page for Using Customer Surveys to Improve Service

    Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

    52m 14s
    Appropriate for all
     
    Viewers:

  • view course page for Managing a Customer Service Team

    Discover how to lead customer service teams to greatness.

    1h 32m
    Appropriate for all
     
    Viewers:

  • view course page for Customer Service Fundamentals

    Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.

    1h 57m
    Beginner
     
    Viewers:

  • view course page for Leading a Customer-Centric Culture

    Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.

    12m 42s
    Appropriate for all
     
    Viewers:

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