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Neil Webb
Learning Guide. Man and woman start a business.

Guide to Starting a Business

This collection of short videos, articles and checklists by lynda.com authors is designed to be a “starter kit” covering the key questions you’ll need to answer as you design an effective business plan.

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Jeff Toister  
5 Business courses · 102 video tutorials
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  • view course page for Working with Upset Customers

    Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.

    55m 4s
    Appropriate for all
     
    Viewers:

  • view course page for Using Customer Surveys to Improve Service

    Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

    52m 14s
    Appropriate for all
     
    Viewers:

  • view course page for Managing a Customer Service Team

    Discover how to lead customer service teams to greatness.

    1h 32m
    Appropriate for all
     
    Viewers:

  • view course page for Customer Service Fundamentals

    Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.

    1h 57m
    Beginner
     
    Viewers:

  • view course page for Leading a Customer-Centric Culture

    Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.

    12m 42s
    Appropriate for all
     
    Viewers:

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