Business Courses & Training

Explore a wide range of business skills from project management and negotiation to leadership skills and online marketing strategy. Our professional development tutorials can help you learn SEO, spreadsheets, word processing, and more.

Office 2016. Explained.

Office 2016 is packed with new features, including a new user interface, collaboration tools and more. Find out what’s new in Office 2016 and why it matters to you.

Preview Course
Learning Guide. Man and woman start a business.

Guide to Starting a Business

This collection of short videos, articles and checklists by authors is designed to be a “starter kit” covering the key questions you’ll need to answer as you design an effective business plan.

Get Started

Learn new business skills and tools

Our expert instructors teach you how to manage your time, build your business, and develop your employees. Learn how to work more effectively with tools like Excel, Word, Outlook, Sharepoint, and with operating systems like Windows 8 and Mac OSX.

Try our Business Courses

— every online business course includes free training. Become a member to keep learning the latest chart tips, with unlimited access to every course in our library. offers other tutorials related to business, such as management, communication and more.

Business Topics

Skill level


More options

selected filters:
Jeff Toister  
6 Business courses · 114 video tutorials
sort by:
  • view course page for Quick Fixes for Poor Customer Service

    Discover simple solutions to instantly improve customer service.

    33m 44s
    Appropriate for all

  • view course page for Working with Upset Customers

    Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.

    55m 4s
    Appropriate for all

  • view course page for Using Customer Surveys to Improve Service

    Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

    52m 14s
    Appropriate for all

  • view course page for Managing a Customer Service Team

    Discover how to lead customer service teams to greatness.

    1h 32m
    Appropriate for all

  • view course page for Customer Service Fundamentals

    Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.

    1h 57m

  • view course page for Leading a Customer-Centric Culture

    Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.

    12m 42s
    Appropriate for all

“I learned more in four short videos than I had in four years of using PowerPoint. Learning just these few things dramatically increased my productivity for the future, saving me hundreds of dollars in time and better-produced work.” —Chris R.
more from our members »

Try it free





Don't show this message again

Learn more, save more. Upgrade today!

Get our Annual Premium Membership at our best savings yet.

Upgrade to our Annual Premium Membership today and get even more value from your subscription:

“In a way, I feel like you are rooting for me. Like you are really invested in my experience, and want me to get as much out of these courses as possible this is the best place to start on your journey to learning new material.”— Nadine H.

Thanks for signing up.

We’ll send you a confirmation email shortly.

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.