Business Courses & Training

Explore a wide range of business skills from project management and negotiation to leadership skills and online marketing strategy. Our professional development tutorials can help you learn SEO, spreadsheets, word processing, and more.

Office 2016. Explained.

Office 2016 is packed with new features, including a new user interface, collaboration tools and more. Find out what’s new in Office 2016 and why it matters to you.

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Learning Guide. Man and woman start a business.

Guide to Starting a Business

This collection of short videos, articles and checklists by authors is designed to be a “starter kit” covering the key questions you’ll need to answer as you design an effective business plan.

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Our expert instructors teach you how to manage your time, build your business, and develop your employees. Learn how to work more effectively with tools like Excel, Word, Outlook, Sharepoint, and with operating systems like Windows 8 and Mac OSX.

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Jeff Toister  
6 Business courses · 114 video tutorials
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  • view course page for Quick Fixes for Poor Customer Service

    Discover simple solutions to instantly improve customer service.

    33m 44s
    Appropriate for all

  • view course page for Working with Upset Customers

    Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.

    55m 4s
    Appropriate for all

  • view course page for Using Customer Surveys to Improve Service

    Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

    52m 14s
    Appropriate for all

  • view course page for Managing a Customer Service Team

    Discover how to lead customer service teams to greatness.

    1h 32m
    Appropriate for all

  • view course page for Customer Service Fundamentals

    Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.

    1h 57m

  • view course page for Leading a Customer-Centric Culture

    Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.

    12m 42s
    Appropriate for all

“I went from not knowing how to turn on a computer to learning Outlook, Word, and some Excel. I ended up switching careers from a hands-on job requiring no technical knowledge to administration using Microsoft Office Suite. You were instrumental in helping me to attain that job. Thank you.” —Sonya O.
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