Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Conflict Resolution Fundamentals

with Lisa Gates

Video: Welcome

Discover how to improve your relationships with your coworkers, clients, reports, and supervisors and find your way through conflict back to cooperation.
please wait ...
Conflict Resolution Fundamentals
Video duration: 0s 48m 50s Appropriate for all


Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.

Topics include:
  • Understanding how conflicts arise
  • Navigating cognitive bias
  • Exploring the principles of influence
  • Building trust
  • Reframing the argument
  • Brainstorming solutions
  • Working with difficult people


Hi, my name is Lisa Gates, and welcome to Conflict Resolution Fundamentals. So, conflict. Despite our best efforts, we find ourselves in the middle of challenging situations and relationships almost every day. Our success in the workplace hinges on the quality of our relationships and our ability to find collaborative solutions to those challenges. With the right set of practices and skills for resolving conflict, you can repair or preserve your relationships, not only at work, but everywhere.

In my coaching and consulting practice, I help people navigate all kinds of conflict, internal conflicts about their career choices, and challenges with asking for raises and promotions or external conflicts with, say, difficult people and managing workability in teams. In these one-on-one conversations I, too, run the risk of creating conflict when I have to challenge their patterns and beliefs and the choices they make as a result. During this course, I will show you some of the best practices I use, a simple repeatable process for finding your way through conflict and back to cooperation.

I will start by providing an overview of the social psychology of conflict to expand your awareness about how our perceptions and behaviors influence our everyday interactions. We will then dive into the roadmap to resolution, a six-part exploration of the best practices and skills aimed at expanding your capacity to handle difficult situations. To bring the course to life, I will be using example scenarios with Heather, a senior manager, and Jack, one of her team members.

Along the way, I will be giving you additional resources and exercises to help you deepen the practices and make them personally relevant and specific. So, congratulations on taking this incredibly important step in increasing your value in the workplace and the world.

There are currently no FAQs about Conflict Resolution Fundamentals.






Don't show this message again
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.

Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ .

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

* Estimated file size

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.

Mark all as unwatched Cancel


You have completed Conflict Resolution Fundamentals.

Return to your organization's learning portal to continue training, or close this page.


Upgrade to View Courses Offline


With our new Desktop App, Annual Premium Members can download courses for Internet-free viewing.

Upgrade Now

After upgrading, download Desktop App Here.

Become a Member and Create Custom Playlists

Join today and get unlimited access to the entire library of online learning video courses—and create as many playlists as you like.

Get started

Already a member?

Log in

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

You started this assessment previously and didn’t complete it.

You can pick up where you left off, or start over.

Resume Start over

Learn more, save more. Upgrade today!

Get our Annual Premium Membership at our best savings yet.

Upgrade to our Annual Premium Membership today and get even more value from your subscription:

“In a way, I feel like you are rooting for me. Like you are really invested in my experience, and want me to get as much out of these courses as possible this is the best place to start on your journey to learning new material.”— Nadine H.

Thanks for signing up.

We’ll send you a confirmation email shortly.

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.