Viewers: in countries Watching now:
The "circles of trust" model is a helpful tool for describing relationships. In the innermost circle, you work on your trustworthiness and ethical decision making. In the middle circle, you work on your everyday relationships with colleagues and peers. In the outer circle, you project credibility and trustworthiness beyond your usual circle, building relationships that are based on mutual benefit.
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
This course qualifies for 1 Category A professional development unit (PDU) through lynda.com, PMI Registered Education Provider #4101.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
What is this thing called trust? Sometimes trust is defined as knowing what to expect from another person, or predictability. And predictability does play into trust, but if that's it, well, then we would trust the person who walks into work every day, and at exactly 10:05 every day punches us. Well, no. Predictability alone is not enough to create trust. Trust is also about my belief that you have my best interest in mind.
Trust is also contextual. I trust my doctor to give me sound medical advice, but I won't consult my doctor about that funny sound the car engine is making. How do you define trust? Think of a few people whom you really trust. What are some of their attributes or characteristics? How did they earn your trust? Write down a few key words that help you define trust. You can use the trust building action plan provided. Defining trust, is our first step in building trust.
There are currently no FAQs about Building Trust.
Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.