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Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
During this course we will be exploring a simple repeatable process for finding your way through conflict and back to workability. I have provided an exercise guide that's available to all lynda.com members to help you get the most from each movie in this course. The guide can be found in the Exercise Files tab on the Course Details page, or if you're watching this tutorial on a DVD, the exercise files have been included there. The guide includes terms and definitions and additional resources that will help you personalize your experience.
I recommend keeping these on hand as you go through the course. So, let's get started.
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