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Regular one-on-one meetings provide managers with an opportunity to head off problems and efficiently answer the many small, quick questions that arise during the workweek. In this course, Dave Crenshaw shows you how to establish a one-on-one meeting schedule and agenda, assign and review actions items, and assess the results of the meeting and follow up on promises. The course also explains how to effectively listen to employees' needs and when to offer training and development.
The regularly scheduled one-to-one meeting is one of the most powerful tools that any manager can use. The reason why they're so powerful is because they help you avoid the many little quick questions that happen throughout your day. One manufacturing company that I coached said that just implementing the one-to-one meeting increased productivity by 30%. A one-to-one meeting is a regular meeting that occurs at the same time and the same place, and is scheduled perpetually on your calendar. It's the place where you can communicate with each other and follow up with each other on the things unique to your working relationship.
The one-to-one meeting is a place where both should feel respected and valued, and it's a place where you can ask each other questions openly. This isn't to say that you're not going to have the occasional emergency or questions that need to be dealt with outside of this meeting. But when you have a recurring schedule, you'll find that you can wait to ask those questions until the recurring meeting, freeing both of your time, increasing your productivity, and reducing the stress that you're experiencing in your workday.
The one-to-one meeting is not a place to deal with creating or brainstorming projects. That is usually better handled in a project meeting or in a recurring group meeting. It's also not a place for criticism or strong correction, although occasionally there will be feedback given and some minor correction. If there are serious issues to be discussed, they should take place outside of this regular one-to-one meeting. In general, the one-to-one meeting should be used for anyone that you deal with regularly on a daily or weekly basis.
In the next video, I'll give you a tool to help you determine the people that best fit the one-to-one meeting schedule.
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