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The "circles of trust" model is a helpful tool for describing relationships. In the innermost circle, you work on your trustworthiness and ethical decision making. In the middle circle, you work on your everyday relationships with colleagues and peers. In the outer circle, you project credibility and trustworthiness beyond your usual circle, building relationships that are based on mutual benefit.
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
This course qualifies for 1 Category A professional development unit (PDU) through lynda.com, PMI Registered Education Provider #4101.
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Think of your trust building efforts as three concentric circles. We'll start by looking at the innermost circle. The core of trust, is about being worthy of trust. We'll examine how to make ethical decisions, when we're put in tough situations, a time that our trustworthiness is certainly on the line. Then we'll turn our attention to the middle circle, where we will learn how to demonstrate trust through daily behaviors that we exhibit. Big and small, our actions prove to others, over the long run, whether we warrant their trust or not.
And finally, we'll explore this outer circle, which include cues that people use to judge our credibility, within just a matter of seconds. I call them the credibility boosters and busters. They are little things we unconsciously do, that can enhance or detract from our perception of being trustworthy. These three circles of trust, are the secret ingredients that can help you improve all of your relationships, at work and at home.
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