Viewers: in countries Watching now:
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
You could say that if you didn't have a past, nobody would bother you. But we all have a past, and we all allow ourselves to be drawn into conflict, telling ourselves that the other person is difficult, rude, abusive, manipulative, and they may be. But remember our mantra. What would happen to our relationships if we adopted the perspective that it's never about the other person, ever, even when it is? Easier said than done for sure, but you now have access to a set of practices to help you move from assumption to clarity to resolution.
And that makes you immensely valuable. I've provided a lot of resources in the exercise files. Please print them out and keep them with you. Make the six steps a part of your everyday life. So, congratulations on completing your journey through this course, and thank you so much for watching.
There are currently no FAQs about Conflict Resolution Fundamentals.
Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.