Leading a Customer-Centric Culture
With Jeff Toister
Liked by 3,019 users
Duration: 33m
Skill level: Intermediate
Released: 8/29/2018
Course details
What do great companies have in common? They have a customer-centric culture that makes employees obsessed with the customer experience. Discover how to get your team excited about customer service with these practical tips from expert Jeff Toister. Jeff explains how to create a vision that gets everyone on the same page, engage employees, and be the customer service champion your company needs. The concepts apply whether you lead a small team, a department, or an entire organization.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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anita sagta
anita sagta
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Terry Pain
Terry Pain
Instructor at Malaysia Airlines Academy
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Kirti Patel
Kirti Patel
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 2 quizzes
- Learn on the go Access on tablet and phone