Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now

Knowing your employee

Knowing your employee provides you with in-depth training on Business. Taught by Todd Dewett as part… Show More

Delivering Employee Feedback

with Todd Dewett
image's PMI® Program
This course qualifies for 1.00 PDUs towards maintaining PMI® certification. Learn More

Video: Knowing your employee

Knowing your employee provides you with in-depth training on Business. Taught by Todd Dewett as part of the Delivering Employee Feedback
please wait ...
Knowing your employee
Video Duration: 3m 41s 1h 7m Appropriate for all


Knowing your employee provides you with in-depth training on Business. Taught by Todd Dewett as part of the Delivering Employee Feedback

View Course Description

In this course, author Todd Dewett helps you identify ways to give both positive and negative feedback to employees. Learn how to create a culture driven by meaningful feedback and deliver coaching and suggestions to help employees stretch and grow. Discover the characteristics of helpful feedback, different feedback types, structured conversations, and strategies to refocus difficult employee reactions.

This course qualifies for 1 Category A professional development unit (PDU) through, PMI Registered Education Provider #4101.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


Knowing your employee

In some ways, giving feedback is similar to giving a presentation or public speaking, you have to know your audience. Think about it, when giving a presentation about the adoption of a new software program to a group of executives, you'd be brief, use very little technical language, and would focus on the cost and benefits to be obtained. If, however, you were talking to a group of IT professionals in the company, you would be expected to use much more detail, all of the relevant technical lingo, and talk more about security risks and other issues they care about, as opposed to bottom line costs and benefits.

Knowing your audience will often make or break a presentation, and feedback is very similar. To make sure you tailor remarks for the specific person to whom you'll be speaking, I want you to consider a few issues. First is the person's experience level. Are they a rookie or a very seasoned employee? Don't be hasty. Don't just run over to them and speak to them as you would anyone else. Think about their experience and expertise. Here's why. If you speak over their head or if you speak down to them, you'll turn a shot at delivering good feedback into an exercise in damaging your relationship.

When you speak over someone's head, you're assuming they know too much. When the other person gets lost, their confidence takes a hard hit. And they very often shut down right there in the conversation, and just nod instead of speaking up to say anything. On the other hand, if you talk under someone, you won't hurt their confidence, but you certainly will insult their intelligence. No professional wishes to be addressed in a manner that makes them feel like you think they're six years old. They'll either shut down and contemplate their contempt for you, or they'll blurt out defensively to explain what they know.

If you are in any way unsure about their experience on a given topic, here's the safe play. Let's say you need to talk to them about some financial process. Don't start by saying, you do know the first step before you ever enter a transaction is to check with your counterparty, right? That's very likely to sound demeaning. Instead, start by probing. Consider saying, okay, why don't we start by having you explain your understanding of the process? That way, there's no threat or condescension. Next, after experience or expertise, think about whether the person has a thick skin or thin skin.

That's the classic way of asking whether they accept feedback very well without being offended at all, or find it difficult to receive feedback and can become easily offended. Neither is good or bad per say, they're more about personality differences, but you'll want to think about it in order to shape your feedback correctly. To know which one they are, just think about the last year of feedback interactions you've had with them, and what their average response looks like. Then of course, you have to realize that they might not be feeling average right now.

So it's time to consider the person's current mood and stress level. Everyone has tough periods of time where we aren't quite ourselves. The more abnormally stressed out they are, the more you'll have to shape your feedback appropriately, or possibly find a better time to connect with them. So those are the major components, their expertise, their history of receiving the feedback, and their current mood and stress. This might sound like a lot to think through, but it's not. In just one or two minutes, you can think through each of these.

Then, you'll be ready to think about the right time to deliver feedback, at what level to start talking, and how much you should try to give. That's the thoughtful way to make sure your employee is willing and able to effectively process the feedback you need to share.

There are currently no FAQs about Delivering Employee Feedback.






Don't show this message again
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.

Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ .

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

* Estimated file size

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.

Mark all as unwatched Cancel


You have completed Delivering Employee Feedback.

Return to your organization's learning portal to continue training, or close this page.


Upgrade to View Courses Offline


With our new Desktop App, Annual Premium Members can download courses for Internet-free viewing.

Upgrade Now

After upgrading, download Desktop App Here.

Become a Member and Create Custom Playlists

Join today and get unlimited access to the entire library of online learning video courses—and create as many playlists as you like.

Get started

Already a member?

Log in

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

You started this assessment previously and didn’t complete it.

You can pick up where you left off, or start over.

Resume Start over

Learn more, save more. Upgrade today!

Get our Annual Premium Membership at our best savings yet.

Upgrade to our Annual Premium Membership today and get even more value from your subscription:

“In a way, I feel like you are rooting for me. Like you are really invested in my experience, and want me to get as much out of these courses as possible this is the best place to start on your journey to learning new material.”— Nadine H.

Thanks for signing up.

We’ll send you a confirmation email shortly.

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.