Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now

Giving future-focused feedback


Coaching and Developing Employees

with Lisa Gates
image's PMI® Program
This course qualifies for 1.00 PDUs towards maintaining PMI® certification. Learn More

Video: Giving future-focused feedback

Giving future-focused feedback provides you with in-depth training on Business. Taught by Lisa Gates as part of the Coaching and Developing Employees
please wait ...
Watch the Online Video Course Coaching and Developing Employees
Video Duration: 4m 14s1h 5m Appropriate for all May 02, 2013

Viewers: in countries Watching now:

View Course Description

In this course, business coach Lisa Gates teaches managers to harness the power of coaching in the workplace. Learn the benefits of developing your team and helping employees build their skills in ways that transform and empower them to do more productive and engaging work. Then discover how to build your own leadership and coaching skills and equip yourself with tools that encourage insight and growth. The course wraps with a look at how you can maintain the coaching momentum in the workplace and address common challenges.

This course qualifies for 1 Category A professional development unit (PDU) through, PMI Registered Education Provider #4101.

Topics include:
  • Finding time to coach
  • Establishing a relationship with your employees
  • Asking powerful questions
  • Becoming an active listener
  • Maintaining accountability
  • Using questionnaires and self-assessments
  • Aligning professional goals with company objectives

  • The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Lisa Gates

Giving future-focused feedback

In coaching for employee development, you want to give future-focused feedback. Typical performance measurements usually focus on what happened and provide constructive criticism about how things should have been done. In other words, it's focused on the past. You know yourself. If you tend to default to constructive criticism, learning to focus on the future may take a little practice. So, we're going to jump into two short conversations with Eric and Michelle. To demonstrate the impact of both kinds of conversations. Let's say Eric missed his promised deadline of getting a new proposal on the table.

First the constructive criticism approach. Michelle: So what's the struggle with the proposal, you've missed two deadlines. Eric: Yes, I'm sorry about that. It's just taking more time to collaborate on the collaboration than I originally thought. Michelle: Well, you're, you should have given me a heads up. Eric: Mm. Michelle: Remember how we always talked about closing the loop? Eric: yes. And again, I apologize. it's been very difficult trying to get everyone's schedules together so we can meet. And then, when we do meet, I've got Ann, I've got Dave and they're just super critical on everything and it just really slows down on the process.

Michelle: Yes, but you should have told me. And, and here's the thing. I think you need to rise above personality and just show a little more muscle in your leadership. Eric: I can agree with that but it goes counter to collaboration. And I don't want to make the same mistake before where I just pushed everything ahead before everyone was heard. Michelle: But, (SOUND) why didn't you call these people out when they were being uncooperative? Eric: You're right, I should have. But things are just tense enough already.

Michelle: Hm. And so it goes. Constructive criticism is effective in some contexts, but to Eric, Michelle's feedback felt like judgement and criticism and stopped the forward momentum. So now, let's take a look at feedback that focuses on future solutions. Michelle: So Eric, I just found out that you missed two deadlines. Let's see if we can't clean up our agreement around accountability.

Eric: Yes, and again I'm sorry that I didn't keep you in the loop. I just didn't know how you would react, when you found out I missed my deadline. Michelle: Oh I understand. I'm not going to wave my finger at you. We've all missed deadlines. I'm more interested in what we need to add to our accountability agreements. Eric: Well, we could add a check-in before the final deadline. Michelle: Sounds good, yeah. So, what's happening with the team and the proposal? Eric: Well things aren't going so great I just can't get seem them, to get them to agree on anything. Michelle: What do they need to get on board? Eric: I could use one of your tactics, and ask more open ended questions.

That way, I could get them to talk more about what the problem is, and find out what's bogging them down. Michelle: Great insight, and what would that do for you that isn't happening now? Well it could allow me to connect better with my team. to inspire them to have more creativity and more problem solving. That way things wouldn't flat-line so easily. >> Okay. Here's the most important thing to notice about future-focused feedback. We can't change the past, but we can influence the future. So, I want to give you a couple of thoughts about why focusing on the future is more effective.

Research shows that when we highlight how people went wrong, it builds defensiveness, because it puts the spotlight on mistakes and shortcomings. But future-focused feedback sidesteps this personal critique in favor of teasing out what's possible and what might be improved in the future. So ultimately, this feedback is more efficient because the ideas and solutions your employees generate on their own. Tend to be adopted with more commitment. It's the kind of feedback that comes from leadership, and inspires leadership.

There are currently no FAQs about Coaching and Developing Employees.

Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.

Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ .

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

* Estimated file size

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.

Mark all as unwatched Cancel


You have completed Coaching and Developing Employees.

Return to your organization's learning portal to continue training, or close this page.


Upgrade to View Courses Offline


With our new Desktop App, Annual Premium Members can download courses for Internet-free viewing.

Upgrade Now

After upgrading, download Desktop App Here.

Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member ?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Learn more, save more. Upgrade today!

Get our Annual Premium Membership at our best savings yet.

Upgrade to our Annual Premium Membership today and get even more value from your subscription:

“In a way, I feel like you are rooting for me. Like you are really invested in my experience, and want me to get as much out of these courses as possible this is the best place to start on your journey to learning new material.”— Nadine H.

Start your FREE 10-day trial

Begin learning software, business, and creative skills—anytime,
anywhere—with video instruction from recognized industry experts. provides
Unlimited access to over 4,000 courses—more than 100,000 video tutorials
Expert-led instruction
On-the-go learning. Watch from your computer, tablet, or mobile device. Switch back and forth as you choose.
Start Your FREE Trial Now

A trusted source for knowledge.


We provide training to more than 4 million people, and our members tell us that helps them stay ahead of software updates, pick up brand-new skills, switch careers, land promotions, and explore new hobbies. What can we help you do?

Thanks for signing up.

We’ll send you a confirmation email shortly.

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from

Sign up and receive emails about and our online training library:

Here’s our privacy policy with more details about how we handle your information.

submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.