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Regular one-on-one meetings provide managers with an opportunity to head off problems and efficiently answer the many small, quick questions that arise during the workweek. In this course, Dave Crenshaw shows you how to establish a one-on-one meeting schedule and agenda, assign and review actions items, and assess the results of the meeting and follow up on promises. The course also explains how to effectively listen to employees' needs and when to offer training and development.
Often, when I train people about one-to-one meetings, they ask me, "What's the agenda, what should we cover?" We've provided a simple agenda for you that you can download from this course's information page. First, begin your meeting on time. Second, follow up on action items committed to in the previous meeting. Next, the leader will teach a brief development, about three to five minutes. No matter who you're meeting with, this is a great opportunity for you to help that person learn and grow.
I'll give you guidance on how to prepare for and teach this. The forth step in the agenda is where you give them an opportunity to ask you for their needs. They'll ask them, "What do you need from me?" And you'll listen patiently and give them the opportunity to ask as many questions as they want to ask. This will remove many of the quick questions that are taking place throughout your week that are causing you both to be less productive. The fifth step is that you'll then have an opportunity to ask them questions and make requests.
This includes delegating items to them. Then you'll review the commitments you made to each other during the meeting by asking the question, "What's the next step for each of us?" And then finally, end the meeting on time or early. This simple agenda will become the framework for every one-to-one meeting that you have. It's very effective because of its simplicity and because it allows each person a significant amount of time to be heard. It will ensure that these meetings are highly productive by helping you both follow through on your commitments.
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