Delivering quality work
Video: Delivering quality workThere's no such thing as objectively good work. It's only good according to how well it fills a need. That theme permeates your drive to deliver quality work and it's your client who determines that your work is quality. Here are some ways to not only do the work well, but to help them see that the work was done well. I take steps that follow the old saying, tell them what you're going to do, then do it, then tell them what you just did. Or, in other words, confirm the task, deliver the goods, and review what happened.
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In this course, author and seasoned freelancer Tom Geller shows you how to prepare for a transition to freelancing. Begin by taking a look at your career goals, the systems that will support you, and proper ways to plan for success. Find out how to marshal your resources, refine your portfolio for presentation to clients, and estimate your costs to avoid any surprises on the financial front. Plus, discover how to create invoices, manage your books and taxes, expand your client base with marketing, and grow your business.
A bonus chapter covers common questions freelancers have when entering the field.
- What is freelancing?
- Defining your career goals
- Funding your startup
- Getting licenses, permits, and insurance
- Setting prices
- Finding work through agencies
- Getting referrals
- Working with time and project management tools
- Increasing your rates
Delivering quality work
There's no such thing as objectively good work. It's only good according to how well it fills a need. That theme permeates your drive to deliver quality work and it's your client who determines that your work is quality. Here are some ways to not only do the work well, but to help them see that the work was done well. I take steps that follow the old saying, tell them what you're going to do, then do it, then tell them what you just did. Or, in other words, confirm the task, deliver the goods, and review what happened.
Let's start with confirmation. It's not just a one time thing. You'll have to keep asserting your understanding throughout the project. Whenever you get new information from the client, confirm not only what it is, but how it will be incorporated into the project, and when they will see the results. Then comes the second step which is the biggest: deliver the work. But there's more to it than that. The delivery has to fit their expectations according to the six traditional questions: who, what, why, when, where, and how? First is who.
Are you delivering the work to the right person? If you're not sure, confirm it. Next is what. Are you delivering what they asked for? This should be spelled out in your agreement. Then is why. Aside form what's in the agreement, does the product satisfy the reason you were hired in the first place? Is anything else needed to make the product of your work truly useful? The questions of where, how, and when should also be answered in the agreement. Do they want a printed copy, a digital version, both, or something else? Does a physical object need to be delivered? The more your delivery matches their expectations, the more likely they will be satisfied and that they will look forward to hiring you again.
So that takes us through the confirm and deliver phases. Now for the review. Even if you think all the work is done, you need to make sure that the client is satisfied. If they are, then give them the satisfaction of closure by letting them declare it done. If they're not satisfied, sincerely listen to their concerns and review the project's details. But let's assume that everything went well. While there's good feeling between you, take this moment to ask them to memorialize that with an endorsement.
That reminds them of how satisfied they were while also giving you a powerful tool for marketing your services to others.
Find answers to the most frequently asked questions about Freelancing Fundamentals .
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- Q: This course was updated on 3/20/2013. What changed?
- A: We added a bonus chapter that covers common questions freelancers have when entering the field, such as "How do I use Craigslist or other job boards to grow my freelance business?" and "How do I find clients?"
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