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Regular one-on-one meetings provide managers with an opportunity to head off problems and efficiently answer the many small, quick questions that arise during the workweek. In this course, Dave Crenshaw shows you how to establish a one-on-one meeting schedule and agenda, assign and review actions items, and assess the results of the meeting and follow up on promises. The course also explains how to effectively listen to employees' needs and when to offer training and development.
Once the other person has had an opportunity to ask all of their questions, now it's time for you to ask your questions. This is a deliberate choice in the one-to-one meeting agenda. By giving first and allowing them to ask whatever they want first, it puts you in a position of service. It also puts them in a frame of mind of being more willing to help you with the questions that you have. At this point, everything I say relates to what to do if you're the person sharing your list, regardless of whether or not you're the leader.
First, you'll go through your one-to-one task list and look, item by item, for any questions that you have for that person. The one-to-one task list is so critical in making one-to-one meetings effective. It saves a lot of time for you and the other person. So, be sure that you've brought that list with you and that you're prepared to talk about it. Next, when you need help from the other person, give them specific descriptions, particularly about the results that you want the other person to achieve.
Then, after you give a specific description of the result that they should achieve, give them a clear who, what, and when for each item that you've asked them to do: the who meaning this is who should take action, what meaning this is what the next step should be to accomplishing it, and the when, meaning this is when you need it back from them or completed from them. In summary, go through each item on your one-to-one list, give the other person a specific description of the result they should achieve, and provide the who, what, and when.
This will help make it easier for the other person to serve you and help you be successful in your work.
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