Building Trust
Illustration by Neil Webb

Creating an action plan


From:

Building Trust

with Brenda Bailey-Hughes
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Credential® Program
This course qualifies for 1.00 PDUs towards maintaining PMI® certification. Learn MoreThis course qualifies for 1.25 PDUs towards maintaining PMI® certification. Learn MoreThis course qualifies for 1.25 PDUs towards maintaining PMI® certification. Learn More

Video: Creating an action plan

You've made it through all three circles of trust, You've probably written a number of things you According to a study published in the Journal But the flip of that is true if you are working And if you are working on a relationship with a colleague or Trust, the secret ingredient.

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Watch the Online Video Course Building Trust
1h 0m Appropriate for all May 12, 2014

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The "circles of trust" model is a helpful tool for describing relationships. In the innermost circle, you work on your trustworthiness and ethical decision making. In the middle circle, you work on your everyday relationships with colleagues and peers. In the outer circle, you project credibility and trustworthiness beyond your usual circle, building relationships that are based on mutual benefit.

In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.

This course qualifies for 1 Category A professional development unit (PDU) through lynda.com, PMI Registered Education Provider #4101.


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Subject:
Business
Author:
Brenda Bailey-Hughes

Creating an action plan

You've made it through all three circles of trust, and you've explored trust building in some very specific situations. What's next for you? How do you plan to apply what you've learned in this training? Let's revisit your trust-building action plan one last time. You've probably written a number of things you can do to build trust in that relationship. But you can't possibly work the whole list at once, you have other things to do in life. So how do you prioritize the list? Remember our formula for trust building.

Competence, relationship, and concern for the other. According to a study published in the Journal of Managerial Psychology, the relationship and concern for other factors are more important to an employee in trusting her boss, then is the competency factor. So, if the relationship you are working to improve is with someone who reports to you, prioritize the relational work over the competence.

It's more important for you to work on being fair and kind than brilliant and skilled. But the flip of that is true if you are working on a relationship with someone higher on the corporate ladder than you. Supervisors value ability in their employees more than relationship or concern for others. So if you're working on trust with your boss, sharpen your business and technical skills before worrying too much about the relationship piece. And if you are working on a relationship with a colleague or a friend, well, all three buckets of trust building activity are equally valued.

Maybe you can begin with those ideas that spoke to you the most during our training. Trust, the secret ingredient. The magical elixir for building better relationships, better teams, and better companies. You can continue your exploration of trust with two of my favorite reads on the subject. Smart Trust by Stephen Covey and Greg Link, and The Credibility Code by Cara Hale Alter. I hope we've taken some of the mystery out of this thing called trust.

And I wish you the best on you trust building journey.

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